Sonic Drive-In – Page 69

On Weds August 16, 2017 Myself and 3 other family members were very excited to stop at a Sonic (1st time at this location) 1960 Suburban Avenue, Saint Paul · [protected] its pouring down rain as we pulled up to order by drive thru: I'm continuously speaking saying "hello" "hello" we sat there for at least 8 minutes and no response, we see other cars parked to order so I decided to simply pull up to the window to see if this location possibly was closed early, my husband wanted to leave at this time due to the wait but our daughters really were craving Sonic so the young man opens the window calmly and I said are you open and he said yes and I explained how long we sat waiting to order and he responded by saying they were short staffed only 3 people working and he took his headset off and that is why no employee could hear the cars pulling into the drive thru then he apologized, I responded by putting in our order and asking about the drink specials he tells us the slushy and shake drinks are half off so I asked him if he could upgrade the soda drinks to slushy since they are half off and I also wanted to make sure they were complimentary upgrade not only for that reason but also for the long wait he said there would not be a charge to have slushy drinks instead of soda and he also asked his manager and it was again confirmed that there would not be an extra charge I pay for my food the bill seemed high $29 and some change for 2 meals, small onion ring and a medium shake that should have also been 50% off so I seen on the receipt the meals were correctly rang up and then it showed 2 charges totaling over $3.00 in extra upgrade charges on the slushy(s) and a $6.00 charge on this shake I tell the young man and he understands the mistake and says he cant do anything until his missing in action manager appeared again after about 9 minutes remind you we still have not received any drinks or food so the angry faced manager comes to the window and says rudely so you want each order bagged separately? I said yes, he starts to hand me a bag and I said are you going to correct the over charges on our food and he pulls my food back from me and says no and tells me I been asking for free stuff since I pulled into his establishment and he was so rude I asked him for our food because honestly more than 20 minutes have now passed and he refused to give me my food order saying I did not pay.. I did start yelling at this point because I paid and over paid and my family was hungry and our food had to be cold and this man who when I asked for him to write his name down on my receipt that he refused to give to me said he was the store owner and began to tell me how I must be having a bad day and then intentionally took his sweet time getting our food order I yelled at him to give me the food I paid for and he says he hit the police call button and continued to take his time. My husband threw his food away not trusting to eat it and my daughters were traumatized. It was a nightmare experience and why?

Last night at 10:48 pm, my fiance and I had went to the Sonic location in Boise ID off of orchard. Our orders, 2 large # 7s where not fresh. The coney hotdogs were burnt at the ends and tasted really old. The bread was hard in some spots and our tater tots were cold. We contacted the manager and said that we can not get out order replaced because we do not have the food anymore. The manager we spoke to, had even contacted the manager on duty to talk to them about the order. We have the receipt and I have attached it with this complaint. The lights outside were even turned off and we had contacted sonic, at 10:35 pm, in advance to make sure they were still open. This is not right, we expected good food and now they do not care or even want to make it right. I am very disappointed and upset. All we want is for our orders to be made right.

People are so rude and when you need to speak to the store manager he is never there and most of the evening shift smells like marijuana what is going on there is corporate not doing frequent visit or surprise inspection they need a real good store manager that's cares and is there when needed someone please help that place its going down hill so fast

08/13/2017

I ordered a blast and a concrete at the Sonic in Robinson, TX around 6:30 pm. When I receive my order, I see that they put a few toppings on top which is nice. I then realize after eating a couple bites that they did not mix in the chunks of cookie and candy. They just put a few on top. There was also a piece of plastic in my blast. I have ordered ice cream at this location before and have been displeased each time. Also, the young lady who took our order seemed less than thrilled and we had to repeat our order a couple of times. I would like to see better management and training of the staff at the Sonic in Robinson.
Check # 407217

Tonight myself and my husband went to the sonic in morrilton Arkansas and waited literally (no exaggeration) 25 minutes for 2 milkshakes! I arrived at 8:10 and finally got the shakes at 8:35. They had a sign up that the grill was broke so they weren't even cooking; and only like 6 cars waiting to be served! I pushed the button Again after 15 minutes and they asked what shakes we had ordered and said oh those are headed out now...5 more minutes! They forgot the order till I pushed the button again...common curtesy is to just admit it and say sorry and I would have been fine but they said nothing about making me wait 20 minutes!

Due to some grudge the manager Casey Lasseigne at the Sonic on Admiral Doyle Drive in New Iberia Louisiana has against my daughter when my daughter went to place her order this Casey called the police and had my daughter and her step sister for no apparent reason. I do not feel that this is reasonable conduct for any management and I will no longer be a customer of any of your establishments.

They were rushing you to order. I over looked that. Once it came out the drink was visibly spilling out the cup i told her I wasn't taking it because I didn't want it wasting in my car. She gave me napkins and then the drink "she never tried to fix it it". My order was 6.83. I gave her 20.83. She tried to give me $3 in change. No receipt. Food was old. I trashed everything I was so upset

I, Taylor Garrou, worked for Sergio Saucada for about a year inconsistently. He fired me today because I told him I had diarrhea, plus i'm not even on the schedule yet. Yesterday I threw up and couldn't go in and I told him I had diarrhea and said I could bring Dylan(my brother) instead in case I did threw up and he said not to worry about coming in at all anymore and that I no longer had a job.

May i add that I am 10 weeks pregnant and left my other job to work for Sergio more.

We asked the lady to personally come out and take our order because we had three orders and it's hard to hear through the machine she rolled her eyes and said you need to wait so then she went in and said "so you can't here me" walks outside and and said so what's your first order in the rudest attitude. Then she dropped our straw I said can you get that and simply ignored me this happened at 2:45 at the Berkley Blvd location the employees name was Tanesha.

I just left Sonic at 2010 Aldine Bender 77032.
I could not hear order taker until she fixed something internally. When she finally got my order, she quoted me one total and then changed it on screen. When they brought my food the fries were cold, hard and greasy. The scrambld eggs on my burrito were hot but were so old they were hard and looked like fried cheese. They forgot a portion of my order and when it was brought out it was thrust in my car without a spoken word and when I said thank you I wasn't acknowledged. The people were rude and the food was substandard. My carhop Pedro was nice and polite and the sweet tea was perfect. If all of their service is this poor I would be at a loss to explain how they stay open.

On August 10, 2017 around 7:27pm I ordered a Sprite Zero with Strawberry, diet peach green tea, and a medium vanilla Dr Pepper at Sonic located in Perkins Ok. I gave the carhop my debit card and when she came back she gave me a card wrapped in a receipt that I assumed was my debit card. I drove to Stillwater.Ok and went to make a purchase and found that I had the car hop's employee card and not my debit card. I went into panic mode and called the Sonic located at 1202 N Main Perkins Ok 74059 that I had purchased the drinks at. The manager told me that the car hop's had accidentally given me her employee ID card instead of my debit card and that he had it in the safe in the store. I went back to store to get my debit card and all he did was come out and hand me my debit card and all he said was sorry to me. He explained to my mom why it happened. This was not a good enough to me. He wasn't that very nice and I feel like he had no customer service experience. This was a huge mistake on their part. This felt like they don't really care about their customers.

Tried to pay for order using APP with $17.69 available on my account. Kept getting message that service is not available at this time try again later or contact carhop or manager. They could not help me. I ended up having to use my debit card. Location at 3856 S Clack St Abilene Tx. 79606. CHK 706 August 10 2017 05:49 PM.
James Davis [protected].

On August 10th 2017 around 6:00 pm I went to the drive up at Sonic in Colby Kansas. I ordered 1 plain bacon cheese burger with small tater tots and then a foot long chillie cheese hot dog with large tater tots and a large cherry limeade to go. Got home and looked at the food and the bacon cheese burger with tots was fine but the foot long chillie cheese hot dog was all messed up. The foot long was sticking an inch out of the bun and there was hardly any chillie or cheese on the hot dog. The tater tots had a piece of chicken in it. Person that served the food was not friendly at all. Below I posted two photos of the food. I'm not looking for any refunds or free handouts, just to get this fixed so I can continue to eat there.

I went to Sonic in Manor, TX located at 11215 US Highway 290 East on 8/9/2017 and ordered the #7 (footlong coney meal) with tater tots, sweet tea with lemon and a small chocolate shake. The person that took my order and brought my order out was very courteous and exhibited excellent customer service.
I checked my order before I left. my tater tots were cold and the bun to my coney on both sides was rock hard "no lie". I pressed the button and called for a manager to come out. I explained the situation. She took my order and brought out another that was fresh. I asked her to explain what happened. She explained the cook had pre-made the footlong before I arrived and ordered it and had it placed in the toaster waiting for someone to order it. So that is what is was served. I will never spend my money with this location ever again. There are very few food places in manor, TX but I will certainly bypass this place.

Pull up to the window at Sonic on August 9th between 8:53 am and 9:00am..my husband and I ordered the super sonic burrito meal and a sausage toaster meal..I asked the manager for a ranch pack she said that she is gonna charge me $0.25 well I used to work Sonic and I believe it was the first one free and everyone after that $0.25 she continue to argue with me we left it alone ask the manager for a receipt and she asks why! very rudely I said excuse me so she proceeds to write my tag number down and call the police on us .. I never got my receipt and never got no napkins or Mint or even any sauce for my husband's burrito

Why was the Sonic Drive In closed in Clemson SC?
Will it open some where else in Clemson or Near y? we have enjoyed this Sonic many times and hope it is going to be opening again some where else close. If not in Clemson, Seneca SC would be nice.
I would appreciate hearing back from you as to why it closed and if it will open some where else.
Please email me at [protected]@gmail.com

Thank you

They do a half [censor] job on the food either ice cream or food not fully cooked and I'm getting sick of it something needs to be done about this location and I'm tired of getting ripped off on what I pay for and all employees are not friends or professional they don't smile and some are just plain down rude and I've been dealing with this for awhile .

My husband and I placed an order at the sonic drive in at the"Annaville" corpus Christi, Texas location today. Not only did we have to wait over 20 minutes for us to receive our order but when we did, the food was not only cold but wrong. Not to mention my shake was already melted. Now, when I went to return the food our car hop, Ralph was super sweet and willing to help. I told him we just wanted or money back because we were upset. I informed him that wanted to keep our drinks, even though they were melted. The mananger in charge, Jessiqua came out with attitude from the start. She told me that I needed to give back the drinks to give s full refund. I told her we would pay for them. She wanted to charge us oober $6 for the drinks. No courtesy for a discount for messing up our order and us being upset. So, I brought back the drinks and said to just give me the full refund. The manager was rolling her eyes. So, they gave me a refund but wouldn't give me a receipt showing they gave me one. I told them I wanted one to show that I got a refund and I wanted to receipt to show what I had ordered. There was an off duty manger there that was trying his hardest to offer me help but another manager came out telling me she could not give me a receipt due to their policy. The off duty manger told her to make me a copy and she raised her voice at him stating, "this is my customer, not yours. Let me handle it" . He was showing great customer service for the lack of food quality and customer service. She did let me take a picture. All I wanted was my money back and some type of "understand" or "compassion" for messing up my order. Instead, Jessiqua was absolutely rude and had lack of customer service. She doesn't need to be a manager.

Drink was all carbonation and no soda flavor at all. Food was put into the bag without proper packaging.
When we called the store to fix the problem they picked up the phone and without saying anything, hung up on us twice. The restaurant was not very busy when we went, but food and drinks still came out as if workers were intentionally being lazy and uncaring of thier place of work.

Terrible service. Waited 10 minutes and still didnt receive my order of 1 drink and only 3-4 cars. Not busy at all. Not the first time and will not return to this sonic EVER! I buy at least 1-3 sonic drinks every day, and have for years. I use to go to this sonic all the time but quit due to service problems. They either take way too long, forget to bring my order, or bring me sour tea! I started using another one with no problems but was close to the Nederland one today so i went there. 10 minutes after pushing the button i still had no drink (only ordered 1 tea) so i cancelled, let them know how mad i was and told them i will never be back! They have a great location but terrible service. I actually drive out of my way just for 1 drink because of their service!