Sonic Drive-In – Page 68

My name is Thomas Cuthbertson, address 15610 Everglade Ln suite 103, Bowie Md. 20716, [protected]@gmail.com. I submitted a complaint against the Sonic Drive-in location in Capital Heights Md. (store6493) in early August of 2017 regarding their customer service. I waited in the drive thru for almost 40 minutes for a desert to discover they had no spoons, not given the fact that I live almost 15 miles away. I was sent an email from one of the store's customer service managers, Myles Jackson, stating they apologize for the inconvenience and placed my name in a book to receive 50% off my next visit.
On 08-31-17 at around 07:50 I stopped into the Sonic (store 6493) to take advantage of the discount. At the drive thru window after ordering I explained to the female staff member that I have an email sent from the customer mgr regarding 50% off my item and showed her the email on my cell phone. The staff member walked away and spoke to an unknown person. She shortly returned and stated there is no such discount and no one by the name of Myles Jackson works there, so I left. I immediately called back and spoke to a Will Smith, who advised he was a manager. I explained to Mr. Smith what had happened and he stated the person did not understand what I was asking and asked if I can come back. I told him I was already on the highway back home. I feel as though the staff member should have retrieved the manager on duty if she did not understand what I was talking about. Again this is poor customer service especially If I have to travel several miles to the closest Sonic just for a desert. Thank you for your support.

Hello Thomas Cuthbertson

I am reaching out to you to apologize for the unacceptable products and service you received from our store on your last visit. I can certainly understand your frustration and disappointment. I would like to make it up to you and offer you 50% off next time you decide to visit us for the inconvenience.
I hope you will give us a chance to do a better job servicing you next time. Your name will be written down in our book and you can redeem your voucher at any time.
Please know we value your business, and again, are very sorry we let you down. I will also be sharing this incident with our staff so we can take corrective action to prevent this from happening again in the future. We are working hard to improve the store every day and appreciate your feedback.
Please feel free to contact us back if there is anything further we can do to help. We appreciate the opportunity to keep you as a loyal customer.
Most Sincerely,
Myles Jackson
Customer Service Manager
Store# [protected]

First we ordered a number 9 with no veggies, add cheese with cheese sticks and a large black berry sweet tea, easy ice.
The chicken on the sandwich tasted old and its presentation was sloppy, the cheese sticks were as if they had been sitting and re cooked to warm and the ice in the tea was filled all the way up.
Next we ordered a number 10, as it comes, with onion rings and a large sprite. The sandwich was great, good presentation and the sprite was fine. However the onion rings tasted as if once again they had been sitting and re-cooked to seem as if they were fresh.
Lastly we ordered two corn dogs and a medium cherry sprite. Drink was fine but AGAIN the fried food tasted as if it had been sitting and re-cooked for warmth purposes.

VERY dissatisfied with our trip to this location.

I ordered two large custard concretes on my last Sonic visit and was disgusted when I saw that there was a tart white powder in clumps throughout both of the desserts. I submit a formal complaint to Sonic with the ticket #, pictures and details and received no response other than a "tell us how your complaint resolution experience was" survey. But there was no resolution OR acknowledgement other than the survey. I just think this is a poor way to treat your customers

I arrived at sonic after 8 PM to get half-price shakes and ice cream solution… The car next to me, at the same time, ordered shakes as well. The announcer announced that half price shakes was over but that she was going to give the car next to me theirs at half-price YET I had to pay for my shakes full-price. If they made an announcement that they would give everyone half-price shakes, they should have honored it.

I am sitting at the Sonic Drive-In right now. In Cleveland Tennessee off Paul Huff. I go to Sonic often but this time when I got my coke it was almost completely full of ice. When one of the employees walked past I asked her if I could get more coke or take some of the ice out . I have never asked for a refill before but I've hadn't even finished half my meal before my Coke was gone. She was unsure and went to ask. She came back out and told me no they don't offer any refills and she didn't offer me anything else she just walked away went back inside. I would haved probably about another Coke if she hadn't just walked away and said basically nope I can't do anything for you.

I went to go get sonic to get half priced shakes with my dad and we ordered a banana shake and an Oreo cheesecake shake. When the carhop brought out the shakes she said "you guys had a banana shake and an Oreo shake right" and we said yes. When we got home we were drinking them and my dad's shake was not banana it was peanut butter. Had my dad been severely allergic to peanuts who knows what could've happened. We would've had to call 911 and rush him to the emergency room. Thankfully he is not allergic to peanuts. But if he had been allergic all of the catastrophic events that could've taken place would've been because of a simple mix up. Then when I was drinking mine it tasted extremely sour about 20 sips into it and I had just started drinking it. We order larges and I didn't even drink 1/4 of my shake. This is not the first time that I have experienced a sonic shake mix up. They have messed up my shake almost every single time I've gone there. Previous times it has bothered me but this time it pushed me over the edge because peanut allergies can be very severe. This has also happened at various different sonic locations.

First we sat for a good 5 no idea before they actually took our order. And then I had to repeat it 4 times before she actually got it right. When we got to the window we sat for another 2 minutes before they took my card. As I was sitting there I observed the manager who was wearing capris... text for about a minute before she went to make our shakes. She hit another girl over the head with our cup before filling it up. None of the workers were wearing any sort of hat or hairnet and several of them had loose hair. Overall this is the worst experience I've ever had at a sonic. I'm a manager for another food chain and if this was my store they would all be getting written up for their behavior and lack of sanitation procedures.

4740 Elmore Ave Davenport Iowa store. Don't know if the guy is new or what, but gave me the wrong the price to begin with then I had to explain that to him. I then gave him $7.75 he gave me back no change and when he hands me the bag says absolutely nothing and closes the window. I ask for my change which again I have to explain to him how that works followed by I ask for ketchup and he closes the window again saying nothing and never opens it again. Some of the worst customer service I've ever gotten.[protected]

The Sonic Drive-in on Constitution in Colorado Springs is the absolute worst and should be SHUT DOWN permanently. They cannot get the simplest order correct. Lazy, lazy, lazy...
Sonic cheeseburger mayonnaise, mustard and pickles ONLY. Mozzarella sticks with RANCH dressing (they always give me marinara). These people are idiots and should all be FIRED IMMEDIATELY

Today, August 24, I got four corn dogs as part of 50 cent corn dog day. Two of my corn dogs were not completely cooked all the way through. I went back and asked for new corn dogs, but I was told since I already took bites I couldn’t get another. I also didn’t have a receipt, but I was never given one in the first place. The customer service was terrible. It was clear to see that the corn dogs were under cooked, and my issue was not resolved. I threw my corn dogs in the trash and left.

August 24, 2017 at approximately 1:30 or 2:00 pm, I went to the Sonic Drive-In at 6981 HWY 64, I ordered a Jr. burger with no cheese extra mayo, extra mustard. I ordered about 8 corn dogs, a sweet peach tea and vanilla shake as well. The lady read the screen back to me and it said a Jr. Cheeseburger plain. I thought that meant the cheese would be taken off. In my hurry to get back to work I didn't check the order. When I called back the person who answered the phone was rude. She said she was the one who took my order and she read the screen to me and I said that the order was okay. That I need to come back and they would replace the burger. I was on a lunch break and could not go back.

I order a bourbon chicken and got a sonic burger. I live 6 miles away from the sonic, drive up order and expect good service. But being the second time they mess up, Sonic need to do better in pleasing their customer. I call and return it back, made me wait another 20 min. By that time I was mad. You can see the employee laughing. I did mention to the delivery person that need to act straight. First time it happen I was mad, but happening again that is no excuse.

On August 22nd I ordered a hamburger (ketchup and pickles only - no cheese). from the Sonic on Central Ave in Columbia Heights Minnesota

The hamburger came with cheese - such is life but the bottom bun was totally burnt (see picture). I probably could have still eaten the burger but the burger was as burnt as the bun. I was totally disgusted to eat the one bit (I didn't see the burnt ness - I got to taste it - yuck.

I ordered a sundae, paid with my credit card at the carhop and then after waiting 20 minutes i pressed the button again. Just to be told that the ice cream has been broken for 2 weeks. They offered to reimburse my card but it will take 3-7 business days for it to go back on my card. When asked for a manager, the manager never came. After being there 45 minutes waiting, I left.

I visit the sonic in mulish, tx once a week. Always to this day I receive food that is cold. Hamburgers with buns that crack from them being cold. Cheese is just slapped on not melted on cold meat. It is the worst sonic I have ever eaten at to this day. Lubbock, levelling, littlefield and amarillo have outstanding food and service. I assuming sonic in muleshoe has fallen through the cracks. We have only mcdonald's, pizza hut in our town for fast food. I love the sonic burgers elsewhere. But not in muleshoe.
Your sonic staff are always playing around... You hear giggling through the intercom always. I remember working and helping opening the first sonic in muleshoe and the pride we had give out good service and great food. We were busy day and night. When will you care enough to send someone to turn it over with good management and great staff that gives it the place in our town.
Soon pizza hut is upgrading it store. And adding a taco villa across the street. Sonic deserves to survive in our town. Please help!

Hello
I always go to the Dawsonville sonic.
I love it there
Everyone is so nice
I pretty much go everyday

However I am really upset

There is a car hop server person there that when I go and she is working she is so rude and short with me and with the cars next to me. Her name is Cheryl. She is a heavier set brown haired lady.

Like I don't mean to be nosy but I have heard her with other people not just me. She is rude and will even ignore you.

With me she has completely forgotten half my order then when I asked her to redo it she completely forgot and never brought it back out. So I left. I tried flagging her down and she made eye contact and visibly ignored me.

I have also noticed when I'm there for longer than an hour or so cause sometimes I like to just relax and sometimes order more than once that she just goes to her car and it will be mad busy. In watching these other car hops race around and then the tall guy has to help meanwhile she is in her car doing who knows what.

I have even seen her yell at some of the people she works with.

Sonic is like a drama tv show since she started working there and I can just sit there all day and be entertained.

Y'all need to fire this woman.
Cause I'm at the point now where if I pull in and she is there I will straight up leave.

I had the worst drive through experience in my entire life at sonic tonight. There were 4 cars ahead of me and I waited for over an hour to be served. Not that the wait wasn't bad enough, I was given the wrong order, they "fixed it", even though it was still wrong and my food was cold. I have never experienced such poor service at any establishment.

I called sonic drive-in in newberry, sc to ask about solar eclipse glasses. The young lady who answered the phone was very rude and nasty; she also hung up on me. I do not understand how an employee can speak to a potential customer in such an unprofessional manner. I have also experienced mistreatment at the drive-thru window, however, I never complained about it. After my experience tonight, I feel compelled to express my concern.

We go up there & ask for a Jr. Burger with cheese & they was very rude it was the manager that was taken our order I guess she thought my husband said jumbo jack when he didn't he said he wanted a Jr burger with cheese the manager has all her employees to lie with her & say my husband said jumbo jack I'm very upset about this I want something done about your smart [censor] rude manger the first time we had the problem with them someone came here to Howe & askme to come back while he was there but I didn't & we never went back there & the reason we had that problem was we ordered a jr burger with mustard extra tomatoes & lettuce no pickles & the sister of the manger here in Howe Texas told us they never put all that on a jr burger they just put meat cheese & bread with mayonnaise or mustard someone needs to come & get rid of the manager & her employees & get some better crew we don't need the manger or her sister here they are the most rudest people. My name is Kay Miller my husbands name is Tommy Miller our # is [protected] please give us a call. & like I said y'all need a better manger & better employees. I would appreciate a call back by the end of this day & this Sonic is in Howe Texas & again my # is [protected]

Today 8/17/17 at my local sonic I ordered a breakfast burrito that took more then 10 minutes to get with no other cars in the bays. When I received my order I drove away since I had some places to be. My burrito is 3 inches long and has almost no content. This is not the first time this has happened. I believe more reimbursement of something is on order. I eat at sonic all the time spending more then $15 a trip. It does not represent the company well if I have had more then 5 times received a tiny burrito.