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Sears, Magic Blue Vacuum Cleaner / repair service department-customer service

1 Homestead, FL, United States

Two days prior to the expiration of my extended warranty on this appliance I called the 800-4-myhome number to find out where I should take my vacuum for repair under the warranty. I was told to contact the nearest Sears store which happened to be where I purchased the appliance. I call the Customer Service Dept. and was told to bring it to the Merchandising Pick Up department; they would deliver it to their service center where it would be repaired then returned to the store for my pickup. One week later, five days after the expiration of the warranty, I received a call from the store telling me they could not deliver my vacuum to the service center because the computer would not issue a "ticket". When I asked why a week has lapsed the technician told me he had had other things to deal with! I was told I would have to pick it up ; call Sears Warranty customer service and see what if anything could be done about the expired warranty issue. If that was resolved then I would have to take the appliance directly to the Service Center in Miami. I was also told the Merchandising Department at the local store should not have accepted my Kenmore vacuum;. they are only supposed to accept some TV's and Dyson vacuums. I then called Sears corporate customer service. They apologized for the situation but offered no resolution other than extending the warranty to cover the repairs when I take it to the Miami service center. This is unacceptable service especially in light of the fact that their biggest competitors, Best Buy and Brandsmart accept back for repair at the store or provide in home service. I will not be replacing any of my appliances with Sears products in the future. I have at present over $10, 000 in appliances from Sears and just spent appx. $1, 000 to renew their warranties. This is the last money Sears will be receiving from me or my household.

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