Ok I have been trying to get my equifax and sears crap cleared up with my visa I had back in 2002. It shows on my equifax I still owe 1430.00 however I declared bankruptcy in 2002, was discharged in 2003 and the sears gave me a r9 which is the worst mark for credit, I have called several times and never get anyone who speaks just plain old english! I have emailed I have phoned over and over and nothing is getting done!
Then they called my house 1 time but at 530 in the damn morning! Never returned my call.
I want this cleared up nowand it aint happening and I am getting very mad!
I bought a Natuzzi® 'Catania II' Sofa just over 2 years ago in Toronto, Ontario. To our...
Sears-Kenmore Laundry Washers Suck! || Risking Life, Limb and Serious Property Damage
Last week at the Visalia, Ca. Sears, a much-liked manager named Shelley Jackson was fired for a contrived...
Run for the hills before you purchase a maintenance agreement with sears!!!
Contacted sears and purchased offered maintenance agreement on my maytag dryer.
Requested service 2/05/09 serviceman arrived promptly a day later with no parts for my dryer on truck. Evaluated the dryer and was told that I needed a moteor but did not have any (Or ever did) on truck. This was after I gave to model, serial number to service & told them it was already looked at & needed to orer part (Duh!) told they would order the parts and schedule return date but over a week later.
Now the technician proceeds to tell me he doesn't carry any of those parts on the truck & I would need to take off another day of work & wait the 1-2 weeks to have it repaired!!! Then of course I have to listen about his "knowing it all" about what he does, & I could call & cancel if I wnted to. That plus a whole lot more of policy, etc... Failing to tell me I still have to wait a day to cancel!!! Noiw I get on the phone to 4 different people & yes have to tell my story 4 different times (So who is really mad now!!!) & get no better service than I am an executive, call another number to file a complaint, the part takes weeks to get in (No stock on hand???) we did the best we can do!!! Our technicians can't carry all on truck??? Well, wasn't the tech told it needed a new motor, given serial & model numbers & oh yeah!!! This dryer has been worked on before, didin't they have record (Was told info was misplaced (Yeah right!) I think it is a scam!!! The original call that was made was by a service to do nothing more than sell you a service contract not not not contected to sears at all!!! The technician was ill prepared, arrogant, quasi knowledgeable & rude!!! Do not gt scammed & call your local appliance repairman, they can give you the best service of all!!! I do have 6 other appliances that was bought trough sears & repaired for 10 years (Up till now) guess who just lost a lot of business!!! No wonder they are going broke!
We purchased an expensive treadmill from Sears some years ago. Approximately one year ago it failed and we called for service. The service man came out and repaired the machine, which we paid for. The machine failed again and we called for service. Another service man arrived, walked in the door and within five minutes looked in his service computer and announced "there are no parts available, I cannot repair this." We were expected to pay $109 for this service call in which no service whatsoever was rendered. We do not intend to pay for this and will never buy another product from Sears. If something is purchased from Sears, serviced by Sears, then they should know before they dispatch someone whether they can service it or not without expecting the consumer to pay for a useless service call.
The complaint has been investigated and resolved to the customer's satisfaction.
The us department of energy reached an agreement with lg electronicis in reference to sears trio & elite...
Our washing machine stopped working two weeks before Christmas of last year. I called Sears and scheduled an appointment for repairs. After waiting an additional two weeks, the technician stated that the problem was the water pump. He then installed the water pump and he was making sure that the pump would work. The machine did nothing. He then said it was the transmission and said it would be in excess of $500 to repair. I stated that I could get a new machine for that price. I asked him to remove the pump so that I would not be charged. He stated he could not do that. I called the home repair number back and reported the useless pump and a need for a refund. After three weeks, I finally received a phone call from Sears saying they would not give me a refund. Talk about cheated!
I had an oil change done at Sears automotive n 12/27/08 and part of the oil change service is to have the oil replaced, filter replaced and a 24 point inspection where the customer is notified if there is some sludge build up. Well, I did have some sludge build up and apparently that is the reason why my vehicle broke down n 1/18/09 after 14oo miles because sears and their insurance (which by the way will never call you back no matter how many times you try to get a hold of them) say my oild was burning. I have my car a 2004 Toyota Matrix at a nearby Toyota dealership and the mechanics there tell me that I should have been notified about the sludge that who ever changed my oil should have notified me per the service that they are supposed to provide. I have tried calling several managers and have asked to speak to someone in corporate yet Im given the runaround and do not get any call backs. I just sent an email to KGO channel 7 on your side and am waiting to get a response to them because I will go public with this. I need to have Sears reimburse me for some of the damages because they did not provide the service that I paid for. It is very apparent that my vehicle was not given a 24 point inspection. I need to speak to someone in coporate and am tired of getting the runaround. - Hugo Barrientos
We brought the kenmore elite trio in may 2017. The first week after we plugged it in the ice maker had to be serviced. The latest problem is, that my children went in to get something to eat before school and every thing in the refrigerator was hot. The lights were melting out of the top of the refrigerator. All of my food was spoiled. It was so hot in that unit that i feel like if we would not have opened the unit that it could have caught my house on fire. I had to quickly disconnect the lights and pull the harnest out. Sears gave me the run around about this . Sears told me if I have not had four complaints about this problem in the past year, there is nothing they could . They wanted to put a new bulb and cover in the unit to cover up where it had been burnt by the lights.. That was there Answer to my problem ... ha ha ha on sears...Now after serious conversations they will replace the refrigerator.. With my choice of replacement.. Thank god for the extra warranty that was brought...
I bought the above mentioned item and have never used it. It is a portable power source (Charger) which is to...
Run for the hills before you purchase a maintenance agreement with sears!!!
Contacted sears and purchased offered maintenance agreement on my bosch dishwasher.
Requested service in november (Two weeks prior to thanksgiving) serviceman arrived promptly a week later. Evaluated the dishwasher and was told that I needed two parts, control module and pump. Told they would order the parts and schedule return date.
Over a week later, parts did not arrive. To sears credit, I did receive multiple calls asking if my parts had arrived. Consistently, my answer was no. At approximately two weeks, I received another call asking if my parts arrived. Again, my answer was no. I was then told that their records reflect that the parts were delivered. I walked around my home to each entrance and was told that I did not have the parts. I was transferred to the indian parts department. There I was told that they would no longer ship parts to me due to it being a potential liability as the parts are expensive. I asked if they could have been delivered to the wrong address. I was told it stated that the items were placed in my garage. Again, I told them I have no parts. I reminded them that for them to ship such "expensive" parts without requiring a signature was their discretion not mine and I politely requested them to reship the parts and require my signature. I was on hold for almost and hour and a hal[censored] After being transferred many times, I was told that the parts department would have to file a track package request with ups and will get back with me. Ugh
Weeks passed and I received no parts and began to call.in december, my neighbor returned from an extended winter vacation and walked over to my home with... My dishwasher parts which he stated were in his garage!!! I immediately called sears, requested the parts department (No one available as it was late). I then called ups. I was told that no trace had ever been placed on my packages!!! I called sears the next business day and told them the packages had been delivered to my neighbor's home instead of mine. They told me someone would call to schedule service.
In the interim, a duplicate set of parts was delivered (Without signature confirmation mind you). I january, I received a call that a service man would be at my home to install the parts on january 15th. He installed the parts and my dishwasher continued to not function properly. He then informed me (An epiphany occurred from 10 feet away) that my main motor was leaking and I needed a wiring harness at the cost of almost 400 dollars out of my pocket. I text messaged my husband who called customer service. During that time, I disputed the motor leak and asked if the bit of water could have come from him draining the dishwasher. He stated no. I told him I wanted the 500 dollar voucher and would not pay for any additional repair. The tech manager then called the serviceman while he was in my kitchen. The tech manager told the tech to go ahead and order the parts and that the repair would be comp'd. The tech apologized for the confusion and told me he was ordering the parts and would return on january 22nd. Awesome, I thought.
I received my two additional parts on january 21. I received the automated call confirming receipt of the parts and relayed that my window for my repair was...8am-5pm! I took the next day off and waited. I waited until 10 minutes to 5 and still had not heard from the serviceman. I called into sears service and was told that he was at another location and he would be at my home next. I informed them that when was I going to be contacted about this??? I had waited all day. The indian gentleman who while was trying to be polite but spoke very poor english, told me he would page the technician and have him call me as to an approximate time.
At 5:50 I received a call from my service man which began "mrs. Bush, I have bad news"... He then informed me that the couldn't come to my residence without my paying $385 for the repair as his manager forgot to comp the repair in the system. And the manager was on vacation for a week. He told me that he told the duty manager that the repair was supposed to be comp'd but that they would have to wait until next week until the manager returned. I was beginning to feel as if this was a scam to prey on desperate consumers who just want their crap fixed!
After 2 hours on the phone that evening, I was told the tech would be out the next day and I was a priority. I took another day off and after 12 noon, my serviceman called again and said. My company has decided we are going to give you the voucher towards a new dishwasher and not repair it. I was stunned. I reminded him that the parts were on my counter and that I was told the repair would be comp'd! He said there was nothing he could do. Again, I began calling. After more hours on the phone, I was upset to learn that this company who is contracted by sears, and represents sears, really isn't accountable to anyone. There was not one individual who could assist me in holding this repair company to their word. I reminded one of the customer service specialists "if they had no intention on repairing my dishwasher, why did I have the parts currently in my possession and a tech scheduled to come out to my residence"??? This seemed to make sense to a few of them however after repeated phone calls, a second day off of work, a broken dishwasher, I decided I wanted my money back that I paid on my maintenance agreement and I would purchase a new dishwasher from another company entirely. Ha! I was then told the service company would prorate any work they had done!! I reminded them that my dishwasher was still broken and I have been inconvenienced and deceived. Not to mention waiting for over 2 months!!! I was told that there was nothing sears could do in that regard huh??? She gave me the number to the tech manager of the service center. She said she spoke to him and he would explain the situation. I attempted to call him and was told by his secretary that he had been out of office all day...
I called the customer service line again and told them I don't want the voucher. I want a full refund or I want my dishwasher repaired and the repair comp'd just as the service manager had stated. She told me that the tech manager wanted to send a tech to retrieve the new parts. I told her do not send anyone out unless they are going to repair my dishwasher.
My dishwasher is still broken, I have had no additional phone calls and frankly don't know where to call. I will never purchase an appliance or another maintenance agreement through sears. I will purchase from a local company who is not so large that they don't have an adequate customer service system in place. I will gladly pay more money rather than deal with being scammed and not treated as if I am a valuable customer.
This is a complaint about your policy and lack of product.
We simply wanted four gallons of one of your standard colors of Easy Living paint and two machine screws for a cabinet handle. We went to our local store in Longmont, CO. Out of stock. Oh well, we'll go to the Thornton store. Went to the hardware section. After a long search, the honestly helpful clerk there said Sears apparently doesn't carry them 8/32 x 1 machine screws. Wonderful. Where's the paint? Oh, it's on the other side of the store, near the entrance. We trekked over. No clerk anywhere in sight -- all on other side of the store. Had to go find one.
Clerk at first didn't think they had any of the color in question. He checked with several people. They finally located 3 gallons. What about a 4th? They called the next closest store. None available. Oh, then we'll mix it. But it's a standard color, and no one could find the formula for the standard color. Sigh - ok, when will you get more in? We can't get it until our inventory is down to zero (which is why we were down to three gallons). With your purchase, we're now down to zero, but it will take three weeks -- but if you order online, you can get it in two (!).
We have been customers of Sears for everything imaginable for over 40 years. We understand that the market and the economy have changed, so we have tried to remain loyal. But this is it. The policy of not restocking until a standard product is actually down to zero is inane, let alone poor customer service. Not having standard items in stock in three area is poor customer service. Taking two to three weeks to get product is poor customer service.
We're done with Sears.
I went to have 4 new tires put on my car. After an hour of shopping/waiting for my car to be ready, I...
since when do managers/leads get to make their own rules with employees.
In our dept, receiving, most work really hard and always get our tasks done.
Rarely does anyone call in sick as well. Recently, while unloading a truck, we
were told that based on a 7.5 shift, we didn;t get a 15 break in the adternoon.
Aren't employees allowed a break every 3 hours ? And if you're their for at least 5 hours, then you must take a lunch. She said, 'no ...under 8 hours of
work, like 7.5, there are no afternoon breaks ...unless the company rules have changed in writing, this seems really petty ...and never mind that it's
-10 degrees in our working area ..no breaks for you guys ...as well a lead or manager has the rite ..to ask you ..at all times where you belong ...i guess
it doesn't matter if it's repetitive ... all of this would make one wonder, what
are they trying to do here ..get everyone who make more than the starting
wage, out of the building ? if there is anyone out there that has a similar story, would like to see it ... I can't be alone on this one ...would be my guess ... are all sears stores, run this way ?
This complaint is about the automotive department at the Sears store located at the Hickory Point mall in Forsyth, Illinois.
On Saturday morning, January 10, 2009, I called automotive 3 times inquiring about tires. These calls were made between 8:30 and 9:15 am before the regular store opened. I called to be certain that there would not be any surprises because it was very slick and I did not want to waste a trip. I spoke to Sears employee Person A each time about Falken Ziex ZE-912 tires, size 205/60HR15 for my 2001 Hyundai Sonata GLS.
Person A was very helpful in telling what tires were available and quick to respond when I asked if the store matched Internet prices. She said yes and to bring in the print out of the price with shipping charges. I also asked if the store accepted Sears coupons and again the answer was yes. In addition to the aforementioned paperwork I also brought a list of tire charges from Wal-Mart hoping Sears would match them also.
I arrived at the store about 9:30 am and I was the only car in the lot. Upon entering the store I was met by Person A. I showed her the paperwork and she began the estimate for the tires. The tires with shipping were $60.22 each. Tire disposal fee of $2.00 each. State environmental fee at $2.50 each. Valve stems at $3.99 each. And Tire balance at $12.25 each.
I presented the Wal-Mart pricing and found out that the service charges could not be matched. Next, I presented 4, $5.00 off $50.00 or more coupons because the tires were over $50.00 each. Person A said I could only use one $5.00 coupon per purchase. So I asked her to split the order into 4 parts and she told me she could not because sets of tires could not be split up. I then asked her to check with some else. She walked into another room and spoke with someone who reiterated what she said.
Then, I asked for the automotive manager. So a page was made to Person B. After waiting for a few minutes Person B came back to automotive and went into another room with Person A and another person. Person A and Person B came out and I was informed that the tires had to be sold as a set of four. I questioned Person B and informed him that I should be able to buy tires in any number that I wanted because I was the customer. This did not make Person B happy.
Still seeking satisfaction, I asked for a store manager and was told that she was on vacation. Person A then informed me that Person B instructed her to add a tire mounting charge of $8.50 each. So, at this point Sears was going to charge me $24.74 in service charges (no road hazard) for each tire that I was buying. I thought my head was going to explode since Wal-Mart would have charged $7.50 for these services. I then asked for the district manager and they would not give me the name or phone number. They didn’t offer to have anyone call me at anytime. It was at that point that I fully understood why the store was not busy.
I went home and called another Sears store and was told to call corporate relations at 800.549.4505. I was on the phone with Person C for 36 minutes. She took down my information and called Person B. I asked Person C who the district manager was and she couldn’t help me. She said the Store manager would have to help me. So I would have to wait. Rather than waiting I’m sending this in hopes of warning others to beware of Sears Automotive in Forsyth, Illinois.
We had our roof done by Sears, this summer of 2008. On December of 2008 It was a mild day and the ice wa...
Jan 2 purchase garage door opener w/Sears Credit Casrd. 2 hrs later decided to have Sears install Called the number on sales slip. Order taken - told I would hear from installation people . No call. Same day called same # to ensure order was in process since I hadn't heard within time I was told. No record of my order. Reordered installation service again on Jan 2. with my Sears Credit Card
Called Jan 5 - order was not processed. Finally, I'm put in touch w/credit card dept. Told card was not good even though the expiration date is Feb. 09. The date of the order for the installation was only 2 hrs after I made the purchase of the garage opener. Finally, no one had the courtesy to call and indicate that there was an issue with my card which I still don't understand - it's all adding insult to injury.
Our 5 year old Kenmore Elite Electric Range (model 790.9911) caught fire last night and we were very...
In the summer of 2007, I realized that my Sears card had expired, so I called to have a new one sent. Weeks and months went by, so I called back, and they said there was an error, and it was accidentally not sent out. They said they were submitting the request correctly, and I would receive my card in 7 to 10 business days.
It became a bit of a routine: I would patiently wait, and call back after a couple of months when it never arrived. Last month, I was finally fed up beyond believe, and demanded to speak to a manager. She put me on hold for about 25 minutes, and finally told me that my account was not activated, and she would need to reactivate it. When I asked her how I was able to make purchases at Sears and K-Mart using my account (without the card), she got defensive, and avoided giving an explanation. She had no sympathy whatsoever for the fact that it's taken them over 1 year (more than an entire year!!!) to get me a replacement card, and simply said she would submit a request for a new card, and I should receive it in 7 to 10 business days.
Somehow, it finally worked this time, but I won't be using the card any longer. I intend to pay it off, cancel the account, and never return to a Sears or K-Mart again. I've worked in customer service, and have experience some poor customer service as a consumer, but this is by far the WORST customer service I have ever dealt with. I think that they can't even get a replacement card sent out correctly, I don't want to fathom what would happen if something I bought there broke, and I tried to enforce the warranty to get a replacement. With places like Target, Wal-Mart, and the many other department stores to choose from, there's no reason to put yourself through the nightmare of Sears.