Sears reviews & complaints 2932
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service refrigerator replacement warranty part technician customer service tech repair appointment washer kenmore compressor delivery order model problem repairman agreement refundNewest Sears reviews & complaints
cust serv and parts
i purchased a 40" sony bravia tv from sears in 2007 and also purchased the extended warranty. on aud 8, 2010 tv wold not turn on and standby light was blinking..called sears on aug 8th and they sent a technician out to my home and was told part had to be ordered and would be in by 23rd of aug and tech would be out btween 8am and noon..well no tech...the co had called me on the 22nd to confirm my appt. and no tech. i called seras 4 my home at 1pm and got someone i could barely understand that told me my tech was running late and would call when on his way..i called again at 2pm and got another person i could not understand and was told that i was next on the list...i then called at 3pm and got another person of limited english skills and was asked if i had gotten the part at my home yet(was supposed to be delivered and picked at local sears store#1338)...i replied no and where was my tech? was then told that part had not come in and no tech was coming to my home. needless to say by this time very upset and annoyed..called sony to see if they could help and was lucky to have a very nice man named cody help me...he called sears 4 my home and got to talk to brook who then told both cody and i(on 3 way phone) that part was not in and i would not be able to have it until today, aug 31st, between 8am and noon..well sears 4 my home called me at 11:30am to let me know part was not in even though i talked to ashley on the 30th ans was told that it was and tech would indeed be here today.am not happy at all and maybe will get it fixed on thurs the 2nd..a man named james tracked down my part that was ordered on the 10th and shipped on the 25th..it is in el paso tx as we speak and may reach here by the 2nd..I will never buy ANYTHING from sears again that requires a warranty. am sick and tired of excuses and no one talking with each other to find out what the heck is going on...this is not the way to keep consumers happy in this economy.
refund
In May 2010 I ordered a suit online from Sears. Since the website will not let you split the payment I had to order the pieces of the suit into two separate transitions because the complete purchase would be more than the $100 Visa Gift Card that I intended on using. The jacket costing $89.00 went on the gift card and the matching pants were paid via PayPal on a separate order. The day after I place the order I received an email stating that they had made an error and the pants were no longer available. The promptly refunded the full cost to my PayPal account. Since the pants were not going to be sent, I no longer needed the matching jacket so I called Customer Service to request the order be cancelled. Russ M. said that the order had already been processed and for me to refuse delivery. As soon as the merchandise was returned they would issue a refund. I explained to him that the Visa Gift Card was going to expire on May 31, 2010 and therefore was requesting a check to be mailed. He said that he would submit that request.
A month later I still had not received the check so I contacted Customer Service again. Jolene N. replied that she would submit my request again and to allow 3-5 days for it to be processed. The next day I received an email from Imran Jooma stating that they received my request and credited my account. Two other emails came in on June 28th as well. Both of them, in a form letter, said the same thing. One was from Russ M. and the other from Melissa H. I responded back to Russ M. and once again explained that it was an expired Gift Card and not a regular Credit Card. I reminded him that he was supposed to put notes on the account to make sure a check was cut instead of sending a credit to the card number. The next day I received a one sentence response from Lila R. telling me to contact the Credit Card Company in reference to the refund. I responded explaining the situation once again and asked for the matter to be escalated if she could not issue a refund check.
Angie D. emailed me saying that she was forwarding another request and asking for a check. She also said that they would follow up until the refund was sent.
On July 2nd, Felecia R. emailed an apology for the inconvenience and asked me to use the attached link to take a survey about my experience.
On August 13, 2010, I tried to send an email to Customer Service telling them that I still had not received my refund and explaining everything that had taken place thus far. I actually tried to send 4 emails but they all bounce back with a message that says that "to protect my privacy" the email was not accepted because it contained a 16 digit number. I have counted every letter to every word and none of them are even close to 16 digits. It is obvious that they have blocked my email address so I called the Customer Service department on the phone. The cell phone call that wasted 44 minutes and 36 seconds of my minutes ended with a supervisor telling me that Sears wasn't going to do anything since they credited the Original Form of Payment. She told me to email the credit card company and get the refund from them. She was good enough to give me an email address and the account number of the card. However, the email address she supplied wasn't to the bank but rather a Visa help desk. They responded by telling me that there was nothing they could do but did give me the phone number to the bank. I called and found out exactly what I was telling Sears all along, they did not accept the credit because the card had expired.
After some research, I used a different email account and emailed a different sears email address with all of my previous hassles and the response from the bank. The contacted me back saying that again, they would submit my request. This time I got an email from Brenda C. saying that a credit for the pants was issued to my PayPal account. If it wasn't so annoying it would have been funny. I replied that Yes, the refund for the pants did go through but it was the one for the Jacket that I have been jerked around with. Again, I asked for it to be escalated and again they responded with a form letter stating that they were requesting it again.
I don't anticipate getting a refund from Sears without taking legal action but when I do, I am sure it will cost them more to defend than the mere $89.00 they owe me.
THE MORAL OF THIS STORY: Never shop at Sears.com!
The complaint has been investigated and resolved to the customer's satisfaction.
I put a treadmill on layaway at sears online for store pickup. I made a payment of $241.00 on December 31st. Later that day I received an email that my order was canceled and I will get a refund. After 1 week and no refund I visited the store. I spoke to 2 different employees who were unable to help me. I was then directed to a manager who looked the order up online and informed me that the issue was with sears.com. I emailed sears and received an email from Moran M. informing me that the order was canceled because the item was out of stock but they had already processed my refund on December 30th. I replied that I did not received a refund.
I then received another email, this time from someone named Montana telling me that they are unable to help me and I need to go to the store. I replied that I visited the store and the store said that the issue was with Sears.com. I then received an email from Margo F who told me that I was refunded on December 30th and I should check with my bank.
I called my bank who after researching my account informed me that there was no credit from sears. The bank informed me that Sears had debited my account on January 2. That being the case why would they issue a refund 2 days before they debit the account. It just did not make sense.
I then decided to call Sears. I was switch to three different people before being transferred to someone who supposedly would be able to resolve the issue. While I don't remeber his name, his rudeness and sarcasm was unbelievable. I finally said to him that I would have to call the consumer affairs reporter at the local tv station to get some help in getting my money back, he responded "go ahead, it's just free publicity for us".
It appears that I have no option but to go to court to get Seras to return my money. I say unequivocally "I WILL NEVER SHOP AT SEARS AGAIN"
Colin H.
I ordered a pair of shoes from sears.com. They didn't fit so I went in store to return them. On the packing slip it stated to bring in the merchandise, packing slip, and the card used for the purchase. I bring in those things and the girl at the returns counter couldn't locate my order with the order id on the packing slip. She did, I guess, a no receipt return and put the amount for the shoes on a gift card and said the amount could be returned from the gift card to my debit card it just needed a manager override. She than called a manager over, they were both very nice and he authorized it and she swiped my debit card to do the return. When she gave me my card back I was waiting on a receipt and I heard the manager telling her the receipt needed to be voided since the gift card was no longer valid. This made me uneasy since the card should have a balance of $0 since the amount should have been refunded to my account. I figured it would just be trashed or recycled like some retailers do. and the idea of "voiding a receipt" made me uneasy because at a few stores I've worked at. Voiding a receipt voids all transactions associated with it, including refunds. I don't work at sears though so maybe the system is different when it comes to that. When I asked for my copy of the receipt she insisted that she gave it to me even though she didn't. So she had the manager make a photocopy of the stores copy of the receipt.
Its been 5 days and I still haven't received a refund.
I ordered luggage scale and received wrong item on 4/29. Immediately, on same day (4/29) I contacted them through their online chat program. Online chat agent received my problem and told me that I will be issued a refund. As of now (05/10), I still don't see refund posted on my card account. I chatted twice between then and now regarding the refund problem. Today, after passing 12 days waiting for the refund, I wondered if it is just me or there are other people affected by their refund problem, and became aware that to punish customers by holding up the refund money is their general business practice. If someone is initiating class action, please let me know, I am going to join. Meanwhile, I will wait couple of days at most, then I will dispute the transaction with the bank. If you are also been punished by them for the refund, at least make other fellow customers aware by posting your stories. This is perhaps one of many shrewd and crooked ways they got rich and made name in the Jewish Achievement blog I came across while researching about the company. The award of Achievement for sucking people's blood like bed bugs in the wee hours should be given.
I order an air filter for my chainsaw on 1 Nov and was told that it would be delivered Wednesday on the 5th here it is Friday the 8th and I haven't received it yet call and they keep telling me it on the truck to still be delivered.. I'm disable vet and have very little income I know it didn't cost much but it point all I get is run around. I cancel my order and now I have to wait to 10 days to have the 4.99 back on my card that not right . I use to buy a lot of tools from sears I want shop there again you all have poor customer relations.
Charles Black
blacky7788@yahoo.com
On Thursday 07-26-2012 I returned a Digital Camera that I purchased on Sears.com on 07-20-2012. I returned the item at my local Sears store the same day it arrived via UPS. It was simply not the model I wanted afterall. Rob in the merchandise pickup department processed the return. He indicated he was having technical difficulties processing the return. However, he provided me with acceptance receipt. On Saturday 07-28-2012, I called Rob at the store as I had still not received a refund on my credit card. He advised he was finally able to process return and I should receive a refund to my credit card within a couple days. As of Wednesday 08-01-2012 I hadn't received a refund. I called Rob on 08-01-2012. I was advised Rob was not in, so I left a message. He never called me back. On Thursday 08-02-2012, I called Sears.com customer service [protected] and the agent I spoke with advised me they would look into why I hadn't received received my refund. He gave me web error reference number and said someone would email me within 24-48 hours with a response. 48 hours later, I still haven't received a response or my refund. It's been nearly 10 days since I returned the item and I still can't any answers regarding my refund. This is one of the worst experiences I've ever had dealing with a company. I emailed Sears again today in hopes of getting a resolution to this matter. I highly doubt I'll get a response. Since Sears apparently isn't equipped to process a simple refund after a customer has returned a product (well within their return period) I have no other recourse than to request a chargeback through my credit card company. I will never shop at Sears again.
Sears cares? About what? Ever have a transaction paid by a credit card voided at Sears? You will wait a long time to get your credit back on your card and you will have no merchandise to show for it. I will never go back. There are other more respectable business. Goodbye Sears after being a faithful customer for decades.
Sears - Washer model 110.[protected]
We purchased a washer, dryer and a Refrigerator freezer all Kenmore Elite series. We purchased the 3 year warranty and scheduled the routine maintenance as we were instructed. And we were pretty satisfied for the past three years. HOWEVER now that the warranty has expired on all three we are experiencing nothing but problems. First the biggest issue the...
Read full review of Sears and 8 commentscustomer satisfaction/product quality
My Dad 87y and I went to Sear to buy a Dinning Table Set Farmhouse Collection, 3 weeks later the edges of the dinning table are falling (the wood is crack, and fall in small cake-like shape slices) We contact Sears customer service and I spoke with Patrick and explain the concerns and he transfer me with the office assistant of the store manager and I also explain the situation, she transfer me with Hassan Hines the furniture department manager who after ansewering the phone and I told him who I was, put me on hold for a period of time and then send an employee to tell me that he was busy and cant answer my call. This employee tranfer me then with the Human Resorses Mangager Mrs. Mary Ann and after I complaint about the furniture manager she did not address the issue about Furniture manager actions, then I had to explain again my situation with the dinning set, I explain that I went to the store and pick up the furniture because It came in a box and it was easy to carry in a regular car, and I explain that I have to paid sombody 25.00 to assamble . She say that she only have to options for me as per store manager, either unasamble myself bring it back to the store and she give me a new one, or she wave the delivery fee and send some one to bring it to me without instalation so I have to paid again 25.00 to instal the new one again.
I went to sear because of all the advertising of Great Customer Service, and PRODUCT QUALITY, this is not my case, the worst management custumer service ever, and they have no way to satisfy the customers needs. We buy things according with our budget in the stores that we expect with quality for your price, and the must the way they treat their customers.
THis is the first time I am complaing about something, but I think the way that the treat me and my father deserve it. I hope you has a Corporate take action with this Manager Hassan Hines, all the customers issues should be treated with the same priority, because every person buys according to their need and money in their pocket.
Thank You
Migdalia Torres
The complaint has been investigated and resolved to the customer’s satisfaction.
Ncr number hey will take care of it [protected]
lack of customer service
I have an lg refrigerator that has been continually making ice since 8/10/10, I called in for service right away with your company as I paid for a service contract when initially purchased. Not only has it taken over 2 weeks to receive service with each re-scheduling I have spoken to serveral representatives most of which were courteous to me. The last person I spoke to not only cut me off when I was speaking but hung up on me as well. She informed me the contractor would be a half hour later to arrive, I informed her that i'd been waiting for over two weeks and how ridiculous this is, she said some have been waiting over 30 days, and I went to ask for a supervisor or the corporate address, she told me have a nice day and hung up. When calling back the [protected] to speak with a supervisor, I thought I wasn't going to be able to the response the next rep I spoke to but I finally spoke to a supervisor named teresa, she was apologetic and said a form would be put in this reps file.
It would seem paying for a service contract upfront means you shouldn't have to wait this long and you would get decent contractors and reps to handle your business calls.
service
i have had terrible service i called sears about a battery 3 times the 1st time they hung up the 2nd time it just kept ringing the 3rd time a japanese man answered and i told him i wanted a 1982 lowrider diehard battery the guy said yes we have those then he said there was a 2 year a 3 year and a 5 year battery then me and my dad went there and they say that there was none in stock then the guy randy torres said we dont have any but we can only bring one in from another store at 600 only no earlier
The complaint has been investigated and resolved to the customer’s satisfaction.
poor payment service
I pay most time on line or at store if possible. But the store is 35 miles from me. Several times I have tried to do automated phone payment and it tells me it cannot help me after I give my routing number three times two different ways. When I reach a rep.they take the last 4 digits of the rounting number and check number goes though. Today I made a payment with the rep. after about eight times of hearing I sorry I don't know what to tell you I cannot help you. I ask to talk to his manager and she told me the same thing. But she added she didn't know what to tell me no one else has complained about it not working. Mean while I pay the late charge because after two days it doesn't go though. I'm a service desk company for Boeing Service Company and I hope my staff never tells anyone they don't know what to tell them. POOR STAFF COMUNICATION. How long does it take to have someone check why my numbers didn't go though or put me in touch with someone that could. Very Sad Carolyn Miller
The complaint has been investigated and resolved to the customer’s satisfaction.
I f anybody is reading this do not get a sEARS CARD TERRIBLE CUST. SERVICE AND ONLINE PAYING IS A JOKE. VERY HIGH INTEREST RATE 26%. tRY PAYING OFF YOUR BALANCE THEY MAKE IT HARD TO DO. NEVER EVER GET SEARSCARD YOU WILL PAY .
mattress warranty
I purchased a cal king mattress from Sears. Within 4 months it was sagging and lumpy. After many many hours of being transferred to different people, which I have every name they said they would replace the mattress. We again had to travel over 2 hours to the store pick out another mattress and wait for months to receive it which of course we had to travel again 2 hours one way to pick it up. Imagine our surprise the second mattress was worse than the 1st. My husband sinks in and I am on a lump. It has been over a year with no replies from Sears we keep getting the run around. This mattress has a 10 year warranty. I do have all the paper work and names.
Well I received another call from a different Sears represenative guess what after months of taking pictures, lack of sleep, stress etc they will not honor the warranty imagine. I will be getting a lawyer. I can't believe that Sears treats their customers like this. My time is worth something. I have had 3 different people taking care of this with different stories ie: please take this picture then there isn't enough pictures so please take more, we had to take the whole bed apart to take pictures of the frame etc. The mattress sinks over 2 inchs without any one on it, springs sticking in your back or where ever you might be :( A warranty is a warranty that Sears does not honor.
The complaint has been investigated and resolved to the customer's satisfaction.
This company's warranty department sucks! Have had same problem with an expensive mattress I purchased 3 years ago. Still no resolution. I have told everyone I know NOT to purchase a mattress from Sears, and I will not be purchasing from them ever again!
Sears is a joke and they wonder why they are going out of business! I have been given the run around by sears in Knoxville i was told i had a 120 day warranty on a MATTRESS was given this information by 2 separate sales people. We went back several times before making our purchase. I called do to comfort issues after buying a split king. ( once sold and commission collected, you deal with a call center and talk to someone at best with broken English) The store after calling 4 hours and no one answering for 2 days finally reaching someone in appliances gave me the warranty number to call. the girl said I had 60 days I disagreed and told her what i was told by the store. after looking it up came back and proceeded to take my case and then got to the item number to replace it. I was told by the store they would handle it to come in once i got a case number, call center said I had to have that number already and I was fine and had time to go find a bed and call back. i drove an hour and half to the store found the bed i wanted to exchange and called back with the number. all knowing i would have to pay 15% restocking fee. They told me at this time that I could only exchange half the bed since it was a 2 mattresses even tho it was considered a split king which makes a king bed they way it is sold as a king. I escalated it to a mgr at the call center, who would have someone call me back because it was approved but their computers wouldn't allow them to exchange both so they had to have help in that area, talked to the store mgr on duty who called up to the mattress dept and they said, yes the exchange works for both it is a king bed. we had to wait for the call center to call back. 8 am Saturday morning i get a call and the lady says, sorry the warranty is only for 60 days even tho the sales people said 120 it is what it is. good bye. so we called the store mgr who said, I'll take care of it it is 120 and directed us to call the call center back and give them the case number and if they couldn't figure it out call her back and she would do it. called the call center back and they put us on hold one hour and i guess thats all you can hold for the cal was disconnected. so... called the store mgr back, we were back to they could only exchange one side. she took care of it by forwarding my call to the inshore mattress mgr. who took the info and phone curtsey left little to be desired she had no interest but would call and figure it out. she said there should be a 120 day warranty and they should exchange both sides it is a king mattress, just split to make a king. she was going to escalate it from her end. We never heard back a week, then they tell us that they called our home number but no one answered i have a phone that keeps numbers of who called sears never called. So we call the store mgr back and we ask who can help and the circle of people who i have names and times records of calling and the sales people we worked with names and time logs and records and why we were lied to about the warranty she says you weren't lied to. Amazing she wasn't there when we bought the beds I guess she is clairvoyant. I will say, I have proof from and records of someone I know that bought a bed from sears and the store handled in house their return of a split king and right at 120 days. this seems to pick and choose, discrimination in my opinion, don't buy a bed from sears unless you want to hire an attorney to do the leg work. WE are now back to 60 day warranty and from what they say you can't estate it any further they are the end all be all and final say at sears. Nice to hear that from someone you can't understand because they speak broken English. From our experience you get the run around from Dept.to Dept at call centers where you talk to someone with half broken english. I will continue to post on message boards, social media, union boards with members of over 3000 people to let them know how sears is and never will be the sears where customers are priority. I will be in contact with news media's and every outlet i can find. i have been lied to from the sales to call centers to the Mgr's at the store itself. what a joke! BUYERS BEWARE! they are out for commission which, side note that is what the sales guy was worried about he even said, i'm gonna take the commission and if so and so say's anything i guess i will give hims some money. also, i paid extra for a Saturday delivery and they never showed up they came out days later and never credited me back for the weekend delivery fee.
Sears warranty department is still just as bad. My wife and I purchased a Sealy Ti2 king mattress set in Jan. 2014, which began to breakdown by the fall. We filed our initial complaint in November/December time frame and was told that we would receive a call within 72 hours and that an email would be sent with instructions on photographing instructions. After a week and no phone call or email, we once again contacted the warranty department and was told that no claim number was generated on our claim so the claim had to be filed again. We took the required pictures and attempted to email them to Sears warranty dept. however we live in a very rural area and our internet is not that great so we were unable to successfully email digital images. We contacted Sears again and were given a physical address to mail the photos to, which we mailed the photos on a CD along with copies of sales receipts and warranty information. Several weeks later we were contacted by Serta (not Sealy) and told that we had sent this package to them. Call Sears again, get another address and resubmit yet another package, and now since everything has gotten so confused they decide to close this claim and open a new claim. Once again several weeks pass, no word so my wife calls Sears to inquire as to a status and is told that "we do not accept pictures on CD, you need to send hard copies". Mailed that package and called Sears approximately 3-4 weeks later. Sears rep now states that there is no note in the system about photos being received, my wife asked the rep if it were possible to check for them to which she was placed on hold. The rep came back on line a few minutes later and told my wife "Ma'am there are tons of pictures back there, there is no way I can go through them and attempt to locate them. At this point I decided to get the BBB involved. Filed BBB complaint and about 4 weeks later got a response from one of Sears Regulatory Specialist stating that after reviewing my case/complaint I have a valid warranty return, she would allow an exchange or upgrade (me paying the difference in cost, which is no problem to me). Her response included for me to contact the warranty department, which I did and they could no longer access my claim. I then called the Regulatory specialist's direct number and got voicemail, left my information and requested a return call (which I did not get then or any since). I also sent an email to her directly which she did answer, stating that she would be handling my claim. We discussed (over multiple emails and days) questions/concerns I had and I had informed her that I would need to visit an actual Sears store to determine what mattress I wanted to exchange for. My wife and I drove (100 miles each way) and selected a mattress. I have made numerous attempts over the last week to contact the Regulatory specialist via phone and email, and now can not get a response/reply. My wife just got off of the phone with Sears Holding Corp. in Hoffman Estates and initially was transferred back to the warranty dept. (same warranty dept. that can not access the claim), on the second attempt was told that the particular Regulatory specialist we have been dealing with is the highest person in that department and that there is no one else that she could tell us to talk to.
retirement
I worked for Sears for over 13 years. I am now 55 years old. I contacted Sears about my retirement that I was promised back when I was hired by sears. I was guarenteed a retirement when I reach 55 years old and have the amount of employment required to retire with. After calling Human Resources. They informed me that they have no record of my employment with Sears and Roebuck and Company. I worked part-time and full time for sears in Burlington, Massachusetts. I was in the automotive store doing mechanic work. I also worked for sears in other divisions. All together, I have 13 years of working for the company. After calling with them. They lost any record of me and I have no recourse to find my records. My last emoployment with Sears was back in 1996. I had to wait until I was 55 to apply for retirement with the company. They lied and they also lost my 401K I had with the comapny.
The complaint has been investigated and resolved to the customer’s satisfaction.
they did the same thing to my late wifes uncle.it came close to his retirement, like within a few months and fired him and he couldnt get his retirement.H e was a good man who worked hard and was faithful to his employer.that was probly 25-30 years ago and he has passed away now but it is still a sore spot to me.I refuse to do any business with sears.
Get your Income Tax Records from the Federal Government to prove your case. Find old paycheck stubs that will state your contributions. Contact Allstate Life Insurance and see if your account was transferred to them.
false advertising
I order a futon from sears' web site. the ad stated " futon with 8 inch mattress " $49.99. It seemed to good to be true, a futon with mattress for less than $100. when the package arrived at my door, to my surprise, it was only the arms for a futon. so got online and chatted with customer service, who apologized for the false advertising (said she would tell those in chrge of web site to change the way ad worded), and she told me all I had to do was take the item to the nearest sears locationfor a full refund. I actually don't have a credit, and a friend of mine was nice enough to buy the futon for me with his american express card. so I had to bring him to sears to do the exchange. I explained the situation to the cashier and she began the paper work to give me my refund. then I realized they were not going to give me my shipping costs, which brought the total to$63.88. I complained that I shouldn't pay shipping for something I didn't want. so they got the manager who decided to call sears.com to which he told me that I need to take the package home and sears.com would have UPS pick it up and then my friends credit card would be refunded, oh yeah and UPS would call the day before they pick it up. what a joke... I waited over two weeks and no call. so I got back online with sears' complaint department who now informed me that I have to mail back the package myself. so I got on the phone with sears explained my situation and when they found out I wasn't the owner of the credit card they wouldn't even talk with me. they said that my friend would have to call and waist his time(which he already did going to sears on a wild goose chase to try to return the item). so instead I gave up. what I really hate about sears is that they lied to me over and over: 1.) the ad on the website lied (futon w/ 8 in. mattress it even showed a picture) they finally changed their ad 5 months later. 2. ) just bring it to your nearest sears for a full refund ... lie 3.) all you have to do is take it back home and UPS will call you and pick it up... lied right to my face. I've shopped at sears for a long time but never again and not Kmart either since they essientially one company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I order tires on 2/16/08, and paid a deposit of 337.00. Now that the tires are in, Sear is telling me the cost of each tire will be 225.00 not the price quoted and advertise.
I spent time on the phone and then in the store with a nice employee regarding the purchase of a new washer and dryer. She told me that they had the price matching, (that we saw on TV re: blue crew") and assured me that I could get the same deal they were advertising at Home Depot plus 10% off of the difference in price. We wanted to keep our business in our community, so we decided to buy from Sears instead. I got all of the details worked out with her...she gave me her cell number to call when my husband got off work, and made a special trip into the store after she'd already clocked out, and she got everything ready to go...only to have an assistant manager override the "deal" and say that they couldn't price match on the washer/dryer because "it was too big of a difference and they'd take too big of a "hit" on the items...We argued that it was false advertising and they wouldn't budge. The manager who gave them those instructions was "unavailable out to lunch"...I was so mad that the employee missed out on the sale that she'd work so hard for...and "management" had NOT told her that this "new policy" was in effect. TOTAL disappointment. Even if they could have made it right later...too bad...we gave our business to Home Depot...and we will NOT be going back to support Sears...EVER
Sears put an ad out in the Mpls. Star Tribune that advertised a 5 piece quilt set for $19.99.
We went to 2 different Sears locations.
We were informed at both locations that they never received the items.
I have a raincheck.
How do I redeem it and get the product?
Horrible Customer Service with Case Manager and Case Manager's Supervisor
I am extremely upset with Sears Customer Care Department. I have had appointments to have my ice maker repaired now 6 times since September 4, 2009. There have been various "fixes" applied but nothing completely resolves the issue. The ice will not always come off the plate like it's supposed to and it gets stuck half way on and half way off the grid. When the water starts running for the next cycle the water runs over the ice that is stuck and runs down on any ice that has been made and melts what ice is in the bin and turns the ice that i's left white. The ice plate and grid have been changed and it still happens. The repairman suggested I clean it. I clean it every 4 - 6 months (recommended cleaning in manual every 6 months). He then came back with an abrasive pad as the techs directed him to and cleaned the plate which didn't help. He came back and said we needed to put the ice maker on wedges under the back. When nothing has worked he told me to call the Customer Care Department to tell them that the tech has tried everything that him and his co-workers and the Sears techs know to do and to request a replacement. When I called them they told me that a tech had to come out one more time and try something different. When the tech came here he said there was a tiny calcium spot on the front of the ice plate and maybe cleaning that would make a difference - it didn't. So I called Customer Care again requesting a new ice maker and the lady said the paperwork hadn't been submitted by the tech yet and she got to work at 12:30 central time and she would call me as soon as she got to work. Several hours went by and no call. I called back and nobody could tell me who it was that I had talked to so another lady said she would have to have the tech come back out. At this point I'm about to lose my patience and I told her to call the tech and talk to him. She said she couldn't because they don't have that information. I told her I knew that was not correct and she put me on hold and said she would try to call the tech. She came back on the line and said she could not get ahold of the tech but left him a message to call her back and as soon as she heard from him she would call me right away. After not hearing from her I called back and had to leave a message for her to call me. Didn't ever hear from her so I called back and was told that she was scheduled off that day. I asked if someone else could help me and he said no because the tech had called her back the day before and told her that he thought maybe we needed a water softener. Trying to hold my temper, , , , I told the gentleman that I've had freestanding ice makers in every home I've owned for the past 30 years and that my dad and brothers have also had them that long and have lived places where the water was harder than where I currently live and have NEVER had a problem with an ice maker like this ever before! I have never been told before that I needed a water softener installed so that an ice maker would work properly! The gentleman wouldn't help me - he said I had to speak to my case manager but that he would give her a message to call me as soon as she got to the office the next day. He also made me schedule ANOTHER appointment for the repairman to come out once more (7th time now). I waited on a call today for a few hours and finally gave up and called back to find out my case manager was on the phone and the girl I spoke to said she would be sure to send her a message to call me right away. After lunch I gave up once more and called back to find out the case manager was given the message but now she was at lunch. The person I spoke to told me they would give her yet another message to call me. I asked if I could speak to a supervisor and was told the supervisor didn't get to the office until 4:00 pm today. I requested they have the supervisor call me as soon as he got in the office. I also asked if someone else could take over my case as it's now been almost a week since the case was opened without any response from the case worker! I was told nobody else could take over a case from another employee. Now as I'm writing this it is 10:09 pm and I have yet to hear from the case worker OR the supervisor! I have been getting nothing but the runaround regarding getting this ice maker replaced! This is absolutely the worst customer service I have ever had! This is definitely not the SEARS it used to be!
Sears - wedding ring
I purchased a wedding ring from Sears in Oct. of 2009, yeah I know first mistake was purchasing a ring at SEars, however financially I could n't afford much. Anyways, when I got the ring I also purchased the extended care plan, well good thing I did. A few months after I bought the ring a stone fell out, I took it down there and waited a week for it to be...
Read full review of Sears and 4 commentsbuyer beware! sears no longer has a great return policy!
I've been a customer of Sears for 30 years and did most of my shopping through their catalogue. Even though their prices are often higher, they could always be counted on to accept returns when a product is not as expected. They advertise a "Satisfaction or money refunded" guarantee and have been true to their word.
But things have changed. Recently I ordered a pair of slippers for my grandmother as a gift. She let me know a week later that they didn't fit. By the time I went to see her again, pick up the slippers and return them to the store, 35 days had passed. In the meantime I ordered a larger size. The clerk told me that I could not return or exhange the slippers because more than 30 days had passed. I explained the situation but she wouldn't budge. What?!?!? When did this change occur? There was nothing wrong with the slippers and I'd ordered a replacement pair. I couldn't accept what the clerk told me and so I contacted customer service, explained the situation and they too told me I'm out of luck.
I can't believe they won't take the slippers back. Even the worst retail stores allow for exchanges! I'm very disappointed with Sears and unfortunately I will no longer shop there. They have lost a good, loyal customer because of their new policies. If you shop at Sears, make sure you realize that they no longer back their products.
I work at Sears and yes we have a return policy. If you pay with any other method but Sears Mastercard, or Sears Credit card you have 30 days to return your purchase in original package with tags attached, and with receipt. If you pay by the Sears MC or credit card you have 90 days to return.
safety issue with racks dropping inside the over
I am very concerned the Sears is not taking seriously the issue with the dropping oven racks in their Kenmore stove/oven range. Model Kenmore 790.[protected]. I have gotten burnt several times and they say it is an engineering defect and there is not much they can do. Please be away! you can get burnt, hurt or have a fire in your oven if the racks drop on you!
The complaint has been investigated and resolved to the customer’s satisfaction.
faulty deep freeze
I purchased a deep freezer from the Sears(East gate Location) on March 7, 2010 and it was delivered on March 12, 2010. The delivered merchandise was the incorrect merchandise, It took me almost 2weeks to get that situation resolved so I could get the correct freezer delivered. I had to deal with several departments finally after contact the Sears(east gate Location) I spoke with Harold Hignite which is the most ruddiest and difficult individual to deal with. If he does not like what you have to say or does not want to deal with the situation his best result is to hang-up. In which Mr. Hignite did and would not take the call from me again, I then talked with Paulette from the Eastgate Sears, she got me in touch with retail Customer Service to have the complaint filled and try to get the correct freezer delivered. They set up the delivery and advised me that Mr. Wilkes store manager would contact me, in which that never happened. I did get the correct freezer delivered on Sunday, March 21st and at that time it was set up and working. On the evening of Wednesday, July 21st, 2010 I went out to get something out of the freezer and everything was soft. The freezer was running but all my food was soft and room temperature and rotten because this was the middle of summer. Apparently the deep freezer had not been operational for at least a day or more. I had gone to the store on Sunday, July 18th and stocked up with Sams and Kroger’s for the month. I usually do bulk purchase using my last pay check of the month since I only get paid every other week. The deep freeze still was running so unless you opened the door you would not have any clue the freezer was not working correctly.
I called Sears that morning of Thursday, July 22nd and the nightmare began, I was transferred several time and continue to get I did not purchase the extended warranty so they could not help me. I asked for a supervisor but was advised that they don’t have supervisor on duty and they would send a repair person out on August 5th. Wow, at this point I lost over $325.00 worth of food and its going to be 2weeks to get someone out to repair and yes I would have to take a 3rd day off because the window is almost 4hours I had to take the day off work for the 12th delivery and at that point the incorrect freezer was delivered then I had to take off on the 21st, so now I was having to take off to have it serviced. They finally worked to get them out on Saturday, July 24th, my day off so I did not have to take that day off to meet service. I was advised that they cover no replacement on food but they would send out a $100 gift card, which I never got, it could be used at a super Kmart to purchase food. The freezer was fixed on Saturday, July 24th, 2010 so I thought it was fixed. I went out the next pay period Saturday, August 7th and purchased the food I had lost from July 21st, I had to put my regular bills off and set them to be paid on august 20th so I could purchase what had been lost.
I left for a business trip on August 11th and came home on August 13th to a freezer that had defrosted food again in the freezer, same issue from July 21st. Freezer is still running and it was not cooling inside. So for a 2nd time in less than 3weeks I had to throw out food. I am now very upset that I have lost over $600 worth of food, I could have purchased an entire new freezer at this point. But it was after 9pm and the local store was closed so I had to call the customer Solution number and I spoke with Doreen and advised her the freezer is doing the same thing it was doing 3weeks ago and they sent a repair man out to fix and now I lost food for the 2nd tine, I can’t afford to continue to lose food and have to eat out until next pay day, I wanted to speak with a supervisor about getting a replacement she advised me of the following.
1) that there was no supervisor
2) that they were in a meeting
3) that they did not have supervisors in that department
I explained to Doreen I wanted the freezer replaced because it is default she said it would be a 15% exchange fee, for what I am not exchanging the color or size the freezer is default. She advised me to call the store on Saturday and talk with the store manager he would be the only person that could make that decision. I called Saturday to talk with Michael Wilkes he was out of the store Saturday, but Mr. Harold Hignite took the call. Again the rudest person to deal with and the call ended in a 2nd hang-up to me from Mr. Customer Service himself. I then contact retail Customer care for a 2nd time to try and get the situation resolved. They took the report and advised me that Mr. Wilkes would have 48hours to call me a discuss a solution.
Monday, August 16th around 6pm Mr. Wiles called and the only solution he had was for me to talk to Customer solution I advised him what they told me about him being able to over ride and have a new freezer delivered. He said he does not handle that and that was the reason customer solution was developed for them to resolve the issue’s. So Customer Solution called me back on Monday, August 16th to advise me they could send out a repair man between the hours of 9-5, that would then make it so I have to take off work and the situation is not being resolved on the default freezer. I have already lost $600 in food in 3weeks with no replacement and no guarantee that it will not happen for a 3rd time and at this point I don’t feel confident with the product to stock it again and assure I will not lose any more food.
I feel like the situation has turned into a nightmare and Sears does not want to take ownership of this situation and try to resolve it, and my deep freeze was only 4months old at the start of this situation and it is still under the manufacturer warranty and I am not sure why I am suffering for the issues. All I want is compensation for the food and a new freezer to replace the default freezer and the only thing that has resulted is lengthy, aggravating conversation and I had been:
- lied to
- given absolutely nothing but the run around
- inconvenienced in more ways that I could count ( this including the fact that I had to go to the store every day for portions of that nights dinner because I no longer had the space to store frozen food for my family)
- I have lost time from work, and had to use time that is not available and I travel with my job.
Sears has offered nothing more than what amounts to a slap in the face, to send someone out to service the freezer again. If it’s doing the same thing as it did 3weeks ago how can we assure it will not do it again. At this point I have advised all my family, extended circle of friends, and all my co-workers the issue with sears and not to purchase anything from sears again.
I have been trying to complete a web search to find someone about the store manager or contact Kenmore directly and everyone I contact leads back to the customer service solution number for sears and quite frankly I am tired of repeating the nightmare all over again. SEARS does not care and they will not resolve anything but what they want to resolve.
All I am asking is for the freezer to be replaced with another freezer and not anything else but I can’t get anything resolved I need to talk with someone that cares. Still several messages and emails with no respond from anyone to resolve the situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked with Hignite before. He is a delusional pos on a retail power trip. You can have documentation to support what you are saying and he will still insist he is right, just because he says so.
He consistently jumps ship from one mistake retailer to another, but always ends back at a Sears because he is only capable of managing a sinking ship into the deep waters faster.
He is a terrible manager, a terrible representative for customers, a rude person, and beyond I'm competent at all he does in Sears.
cheating on rebate check
We went to Sears to purchase a LG washer and dryer pair on May 31, 2010. The salesman made delivered a good line and included the fact that this purchase would include "free delivery and pickup of the old machine." When he wrote up the sale, however, he informed me that I would have to pay $75.00 up front for send me a $75.00 rebate later. Sears would be holding my money for a period of time. We bought and paid.
The same day I filled out the rebate form, made copies of the store receipts and attached them to the form. I mailed this from the local post office to ensure that it would be delivered without a hitch. After 5 weeks I went online to the Rebate Center to check the status of the rebate. The screen I saw was a little confusing. It looked like the Rebate Center had no record of my receipts. I then entered the data on online form provided and also sent an e-mail message asking for an explanation. Two weeks later I have heard no response from the Rebate Center. I just went back online to check the status of my rebate, and I have found the same confusing message. Then, one week later, get one email message told us they sent out the check on July 7, 2010. I checked my mails and event went to local post office asking about my mail (anyone may return the missed delivered). None.
I again re-entered all the receipt data and again I have sent a message asking for a simple explanation regarding the status of my $75.00 rebate and check they said they mailed. No answers, no respond any more.
This is the second time; the SEARS rebate center cheating on us. Three years ago (2008), my husband purchased a Kenmore dish washer from same SEARS store. The same story they did not send rebate check to us. I doubt that I will ever see the $75.00. I am through shopping at Sears!
Susan Tseng
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service, overprize washer/dryer
I bought a washer/dryer (stack up) at Sears in Leon Plaza, Guanajuato, Mexico on 6/26/10. When they delivered it it was the wrong one (smaller capacity). The manager of appliances agreed to send me another one with the capacity that I paid for and told me that that new one was more expensive, but he will let me have it for the same price. When I got the new washer/dryer I noticed in the receipt he send me with the delivery people, that the new was cheaper than the one I bought first. The installation was free, but when they came to install it, they could not do it because I was missing a part for the installation. I had called the manager previous to the installation and he gave me a list of the things I needed, but he forgot to tell me about the part that was missing. After almost a month after I paid for the washer/dryer I had to pay from my own pocket a plumber ($600 pesos about $50 dls) to install it.
I have written two complaints to Sears in Mexico, but they dis not respond. Please help me! I want Sears to pay me for the installation of the washer/dryer and for the diffeence between the first and second washer/dryer ($888 pesos about $71.04 dls). A total of $1, 488 pesos about $119.o4 dls. Thanks a lot. Ismael Gonzalez ([protected]@yahoo.com)
The right place to get your problem solved is with PROFECO Procuraduria Federal del Consumidor, Organismo para la defensa de los derechos del consumidor en México
Go to the website http://www.profeco.gob.mx/ and fill out an on-line complaint and e-mail to them [make a copy of everything before you send and save it] It may take a couple of weeks for them to respond. Once you get the response there is an 800# to call to make an appointment. If you'd rather take your chances and wait in line just go to their office: Calle 5 de Mayo No. 341 Col. Obregón C.P. 37320 León de los Aldama, Gto.
Horarios de atención de: 9:00 A.M. a 15:30 P.M..
In one experience I had with PROFECO after they had reviewed all my data they official said, "Let's go" and we headed off to the store I was having problems with. We got their and he demanded to see the manager and then after showing his badge said "Are you going to give this guy the 40% discount or not?" No problem - I was very impressed.
Read the info on their website. Make sure you have all the paperwork they want. Buena suerte
sears automotive, car repairs
I went to Sears Automotive Center to have my brakes/rotors replaced on August 4, 2017. I was told my existing brakes were within specs and the only thing I needed was all around rotors. I also asked for an oil change. I was not given a written estimate. I took the man's word that this is what had to be done, since my car was vibrating in the wheel when I was stopping my car. A week later when using my brakes, there is a whinning noise when I press on them. I took the car back, and of course no one could hear the whinning when they drove the car. I was told the noise was probably the existing brake pads trying to seed with the new rotors. That made sense to me. He said the noise should go away. I asked what happens if it doesn't. He told me there was nothing they could do, since the brake pads were not Sears.
Let's back up a little to when I first took the car into Sears Automotive. After a little over 2 hours, my car was done. When I went to pay the invoice. To my surprise the cost of these repairs were $653.70. This was for changing my oil and putting 4 rotors on my car only. Nothing else. I expected the bill to be around 300.00 to0 400.00.l Since it was their closing time, I paid the bill and left. On the way home, I made a couple of phone calls to NAPA and Columbus Corvette to see exactly what they charges f0r changing rotors. I was surprised to learn that even Columbus Corvette's price for changing all around rotors, (including replacing brake pads all around) was only $450.00.
I feel that Sears Automotive has charged way too much for their service and I was taken advantage of. $653.o0 for changing rotors and an oil change should not have cost me $653.00. I feel I should be reimbursed for the difference. I will never return to Sears Automotive to have any repairs done on my car again.
Please check into this and let me know. If you need my receipt, I will be happy to mail it to you, if you respond with a address.
I am willing to pay for service needed, but since I am the only supporting myself, I cannot afford to be taken advantage of . My email address should be attached to this when you receive this complaint.
Thank you for any help you may offer
Geneva
Several years ago, I brought in three people to give me estimates for installing central air units. One of the three said that I would need two separate units. The other two said that my house needs only one unit. Because of the Sears name, I decided to have Sears install the units. I figured that their subcontractors are all top notch.
The installation began, and was completed. The AC system was turned on and my house was not cooling in the way that it should have, but my electrical bills went through the roof. The Sears repairman finally came in, after waiting two weeks for an appointment, and he told me that I should have had two units put in - not the one. He then looked at the system closer and called his supervisor.
It appeared that because of the difficulty of the layout of my home --a tutor - with the many cross beams, vents were not snaked to the first floor - instead, I was air conditioning the outside.
Of course, Sears apologized, gave me a small financial settlement and redid the AC system. Sears looked at the payment as a refund - I looked at the money as the money used to pay my electric bills the previous summer. This may seem like semantics - but there is more to the story.
Though my bills were high, my house was somewhat cool.
The following summer, the central air unit broke down again - Four years - three breakdowns! Upon returning from vacation in mid August, I called for repairs. I was promised, because of the previous debacle that if I ever had repair again, they would come out immediately! They lied! I was then told the earliest appointment was on a certain date. As a school teacher, I was unavailable on that given date, but scheduled it for the day after. Two days before my appointment, I received a call that they will be coming the next day. - I responded that my appointment was for the following day. They told me that I was wrong and therefore I "missed" my appointment. This means no air conditioning for August and September of 2017.
Finally, after being forced to reschedule, and after filing a complaint with the BBB, they arrived
in October and made a makeshift device to catch the water so my system doesn't short out again. I again complained to Sears of shoddy workmanship and the use of shoddy products. This time I followed up on my complaint with the BBB until I became a pain in the _ _. Sears responded, came to my home and replaced much of my system in November 2017 and admitted that the system used was not a good one and the that water constantly accumulated in the pan to short out systems. I turned the AC on in October to make sure it worked --- for the 6 hours that it was on - it worked.
Three weeks ago, the temperatures in the north-eastern part country hit 90+. The AC system worked for 12 hours and then it died AGAIN --- I called Sears to come for repairs, but they are unavailable until June 24 ---three weeks AFTER the breakdown --- This now makes at least FOUR breakdowns in Four/Five years... I'm sharing my story with everyone on why not to use Sears.
I puchase tires from Sear on 10/05/2017 for $609.01 with a $60.00 REBATE. I was not told by the salesman that the rebate would have to be sent in BY 10/07/2017. I went out of town the following day. Not to mention when i purchaased my tires they had them in stock and would only take a hr. to install. When in reality they had to go to another store to pick them up, so i was their for almost 3hrs. My name is Stephanie A. Pesqueira i had just signed up for a credit card that day, i have not received my credit card yet but the repair #AF022628. My parents have been doing business with your facility for almost 50yrs and have been satisfied. My experience has not been very pleasant. My e-mail address is( stephaniepesqueira@att.net) I would greatlyappreciate a respone. Thank-You
A real lemon
We purchased one of Sears’ top-of-the line Kenmore Elite Oasis HE washers -- model 27082. Not only were there significant load-balancing problems causing extremely loud rocking, when the Sears repairmen came to repair the knocking and rocking problem, we discovered that the entire interior frame was completely corroded (not rusted, but corroded!) The appearance of the interior frame was like that of a washer that had been abandoned and exposed in a junkyard for the past two decades. The balancing problems and corrosion were so severe that their own Sears servicemen recommended that I purchase a new washer (from Sears, of course). My new tile floor was ruined from the rust and corrosion.
Most infuriating, Sears’ dishonest Customer Service Department was never forthright in revealing that these high-priced Elite Oasis HE washing machines were overburdened with significant mechanical problems. My brother-in-law showed me the product reviews for this washer and I was stunned! I requested a refund for this “lemon, ” and the Sears Customer Service Department made a magnanimous offer to resolve this problem with a 10% discount on another Sears washer, which is truly preposterous. Sears has proven that they are hardly inclined to stand by their products. Over the past 30 years, I’ve been a regular Sears customer, but I will never buy another Sears appliance.
I will be joining the class action suit against Sears for (1) deceitful salesmen not being truthful when asked about the quality of their products, (2) gross product negligence, (3) damage to my floors, and (4) concealing any knowledge of these problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
repair scheduling
We scheduled an appointment with Sears Appliance Service to come out and check out our Kenmore gas range. The appointment was scheduled for August 11, Wednesday between 1:00 p.m. and 5:00 p.m.
On the preceding Tuesday, we received a call from Sears to confirm the date and time. We confirmed it.
On the day of the appointment, the Sears repair person called at approximately 3:00 p.m. to tell us he would be at our house within fifteen to twenty minutes. Five minutes later we received a call from the Sears dispatcher. He said he had an emergency and needed to pull our scheduled repair person off of our job. He said if we would agree to this, he would absolutely promise to have a repair person at our house the following morning at 8:00 a.m. We agreed.
About thirty minutes later we called Sears back and asked if they could verify that the repair person would definitely be at our house at 8:00 a.m. the following day because we had to both be at work at noon the following day. The person at the phone said she would make a notation as such and there would definitely be a repair person at our house at 8:00 a.m.
The following day, by 8:30 a.m. we had heard nothing from Sears – no repair person. We called the Service department to see what happened. That person talked with their dispatcher and he indicated that their people were running late and would not be able to come to our house until after noon – more than four hours beyond the promised time.
We expressed some frustration at this and were told that they would not have promised anyone by a specific time because they did not make promises such as this.
After hanging up we called back and talked with a Customer Service person. She refused to let us finish a sentence and kept talking over us every time we tried to talk. She finally did agree to credit us fifty dollars toward the service call and they still could NOT be there until some time after noon.
We expressed deep frustration at this but she still would not let us finish a sentence as she kept talking over us. We finally hung up out of frustration and despair.
Then, twenty minutes later at approximately 9:20 a.m., their service man called to say he would be at our house within fifteen minutes.
He did, in fact, arrive as he had promised but he knew nothing about any credit. We paid him the full bill and did not argue further because we just wanted to be done with Sears.
We own five Kenmore appliances. Nevermore. Stay away if you ever think service might be needed from them.
The complaint has been investigated and resolved to the customer's satisfaction.
Oven broiler came on without any warning. No info that oven was turned "on" on the control panel. Very dangerous. 12 years old. The gas valve and electric was shut off to stop the problem. This is not fail safe design.
Sears In-depth Review
Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.
Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.
Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.
Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.
Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.
Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.
Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.
Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.
Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.
Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".
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ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Sears?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.