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Sears Eye Glasses / poor after sales service!

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I did not know where to turn then I saw this. My boyfriend purchased his eye glasses at Sears this years in Dedham MA. We spent over three hundred. Is there anything that can be done Sears would not service us to fix the handle. I feel with what was spent on them they should do that for free like any other place would to keep the business.


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A  20th of Jul, 2007 by 
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Dear Charlene,

I feel your pain. I was just at Sears and insulted by the eyeglass manager for a mistake she made. This incident happened in Ashtabula, Ohio, the managers name is Wendi. She verbally attacked me in front of about 10 customers, even after another Sears employee told her it was her (WENDI) fault. I walked away and returned a few days later with another manager who returned my money.

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Sears Brands Logo Sears Brands
Customer Service
3333 Beverly Road
Hoffman Estates
United States - IL60179
+1 847 286 2500
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