Sears Canadasears canada handling charge rip-off

A
This review was posted by
a verified customer
Verified customer

By phone I ordered a vertical blind from Sears Canada, delivery of which would be 2 days hence. Within 15 minutes I realized having ordered the wrong size and immediately called back to cancel the first and order the proper size. The operator advised she could not cancel as it had not yet gone to shipping and I should call the next day. For whatever reason I forgot to call and the 2 blinds showed up on the expected date whereupon I refused the first.

When I received my statement it showed the original order and the return was credited to my account, however the $2.00 handling charge was still applied. I called Sears and they advised the charge would be reversed this time only and said that should I ever make a mistake in the future I would be stuck with the fee.

This was confirmed by Sears Customer Service whom also stated they have had numerous complaints on this subject. In fact she seemed amused that customers were angry. Further she told me the person taking thee second order should have switched me to Customer service who could have canceled the first order.

Well I have had a Sears card for over 35 years, but I don't any longer.

Responses

  • El
    Eliz Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sears do what they do best... provide grossly inferior customer service and lie!

    0 Votes
  • De
    Dee Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sears is a rip off, PERIOD.

    0 Votes
  • Valerie Sep 09, 2008

    I hate SEARS. Never buy from them because they do not stand by there products.

    I bought a mattress and box spring from Sears in 2017. Now the bed is wire frame is broken and it is sagging very badly.

    Sears sent a man to look at the mattress and he took pictures and wrote all the problems down. He said that he would be submitting everything that day which was a Friday.

    Monday comes and I get a call that I bought the bed in 1993 and they would not cover anything on the bed.

    My husband called to inform them that the mattress was purchased in 2017 and we paid full price. The mattress also comes with a 10 year none pro-rated warranty.

    So my husband called to inform this to them and he was told the computer is down and that someone should be calling the next day.

    So here is the next day and I phoned just to get everything moving. I was informed that someone from another department will be looking at the file and get back in a couple days.

    I asked to speak to the person who takes who will be looking into it and was told they do not speak to the public. So I asked for a supervisor and was told everyone in that department is a supervisor and I have called the highest department. Boy what a joke.

    In the spring my dryer that I purchased from them broke down. So I called service to get is fixed. After 4 different service men came it was still not working. Again no one would speak to me on this matter.

    I am disabled and taking my clothes to the laundry mat is not very easy. I informed Sears of this and I got sorry.

    How can a company send 4 different service men with at least one to two weeks apart and not be able to fix my dryer. I was told in an email from

    Sears that would get a $40.00 gift certificate for my troubles.

    I never got the gift certificate and my husband fixed the dryer.

    So here I sit waiting and waiting for Sears to do the right thing. (Ha ha what a joke)

    Never again will I buy any major item from them.

    0 Votes
  • Ka
    Kai Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I expected more from a big company. I booked for carpet cleaning and they confirmed twice (which was good) to come on a specific date. With that date in mind, I got help and moved all our furniture from the living room into the kitchen so that the carpets can be cleaned properly. On the day they were suppose to come, they called and said that no one can show up and that the next available date is 4 or 5 days away! With the kitchen full of our living furniture, we can't cook or anything. What an inconvenience!!

    Their excuse was that someone called in sick. I expected more from a big company. You think they are more organized then to let someone calling in sick ruin someones week.

    0 Votes
  • Le
    LEO-PAUL CASSIDY Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    4 months ago I purchased a patio set a few days ago the table top shattered called customer service only to be told glass is not covered under warranty so i'm stuck with 6 chairs and no table top kind of hard to have supper the food keeps falling on the patio oh! by the way she told me I could bring it to a local glass place they could replace that for me at my cost!! SEARS REALLY STANDS BY THEY'RE CUSTOMERS!!! I've been a sears card holder for some 15 years but that is about to change I have never called to complain about anything in 15 years and never will again because they have just lost a customer NEVER AGAIN

    0 Votes
  • Ro
    Robert Brown Nov 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would never even set foot in a Sears store or buy any product from them ever again. I have been a customer for 45 years and now have realized this is not the same company that it was years ago. I have a freezer that started acting up after 15 months, of course three months after the warranty. I had to purchase a warranty for $100. They have been out 6 times and the problem is not fixed. It will be 8 weeks from when they first came out to when the will come back with the part that is backordered.
    The repairman never even came in with any test equipment, they just guessed.
    I have a Elite Gas/electric stove, 7 years old and I have fixed it 7 times now. The plastic parts break off, the knobs are loose and the top is a nightmare to clean. I paid $1700 for this "Elite" series and I wouldn't take a free product from them.
    Don't ever buy a Sears product or purchase a service agreement. You will totally regret that purchase for the rest of your life. Sears, you should be totally ashamed of the treatment you give customers. I hope you go bankrupt

    0 Votes
  • To
    Tony Jan 31, 2009

    We have maintained Sears service contract for our dishwasher since purchasing it five years ago. When it spontaneously caught fire in early December, Sears was unable to help or advise, so we contacted the US manufacturer, who told us how to disconnect it.

    The manufacturer's Canadian division told us they could have sent a technician the same day but that their contract with Sears meant they could not help us.

    Sears booked a service call for two weeks later. The day prior a representative called to reconfirm the appointment but the following day nobody turned up.

    Another appointment was made for the following week but the technician they sent was not expecting to see a dishwasher and asked if the appliance was electric. He said he needed to order parts, which would take 4 weeks.

    4 weeks later a customer service representative called to say that they did not yet have the part and that it would take a further 4-6 weeks to find out if such a part was even available, and that making another appointment for service was not possible at this time.

    We will have been washing dishes by hand for over 3 months if this is eventually resolved according to what Sears have told us, while we continue to pay a worthless service fee.

    My advice: 1. Never buy an appliance from Sears; 2. Do not maintain service agreements -- we have paid over $600 over 5 years and would have done better to junk the machine and use that money to buy new.

    0 Votes
  • Se
    Searssucks Feb 06, 2009

    That really sucks. You are paying for a service agreement yet they're not helping you out at all.
    I'm actually quite disappointed with Sears too - i've always had good experiences with them, until recently when we also had a problem with our dishwasher. It's leaking and no one seems to be able to fix it. Two months later and Sears is now phoning the day that a service call was scheduled to tell me that surprise surprise, the technician can't make it today! I asked to speak to a manager, and hey guess what - they're all in a meeting! Can i get their phone number? Sorry, no you have to call the 1-800 number and talk to a representative. Thanks Sears! I'll be in a huge hurry to pay $85 for the "extended" warranty.

    0 Votes
  • Co
    Coldredneck Jun 16, 2009

    In December 2017 we purchased from sears an expensive Ellipitical trainner. In November 2017 with 11 months of use it developed a bad grinding noise in the spinning wheel weight location. We contacted Sears service desk and were told that they normally would have someone come by but because we are in Yellowknife NWT that we would have to take it to the local Depot for shipping out for repair. We did as instructed. In LateJanunary 2017 we started to inquire where the unit was. After several calls and talking to the owner of the local depot we were informed that it had indead been repaired and shipped back but was damaged in shipping and had to be returned once again for repair. This went on 3 times with it being damaged in shipping each time and returned. The last time was in March 2017. After inquiring where it was then we were told it was repaired and waiting shipping back north as at the time the winter road across the Mackenzie River was out and it would be a month or untill the Ferry was back in operation. After impatiently waiting since March and with multiple phone / email inquiries we have gotten no farther in getting our Ellipitical back. Each phone call bring appologies and promises to get back right away to us. No one ever does. I phoned once and asked what it was going to take to get this resolved and mentioned if maybe a legal case would get some action, I was proptly hung up on. I keep requesting that they just ship a new one or refund my money to buy another and all I get is stalling.
    I guess in short all I can say is DONT buy Sears, They have no Customer service. You cant even get past the service desk to talk to someone in charge.
    I am presently researching how to take them to small claims court as I cant seem to get any where in the regular system.

    0 Votes
  • La
    Lafrenchie Oct 02, 2009

    In August of 2017 we purchased a refregirator from Sears Canada. This GE model we found later was made in Mexico. This was a $2700. plus taxes purchase. It is the model with a freezer with 2 doors opening at the upper level and the freezer at as a bottom drawer.

    Three months after our purchase, we had the right door replaced due to the top latch being broken. Another six months later we had the left door replaced for the same reason.
    This past year, we had to get the both doors seals replaced due to the fact that the temperature for both the refregirator and freezer was and is still fluctuating by sometimes 10 degrees withing a few hours and this without any particular reason although it seems that the warmer the temperature outside...the warmer inside. Or sometimes for no reason that we can figure.
    While the doors seals were replaced, the service person told us that the thermostast also needed to be replaced and this was done one week later.
    Some foods on the top shelve frequently freezes. When I asked the Sears Service person, I was told that this is what happens caused by the freezer being at the bottom?
    My husband and I are now considering taking that refrigirator and painting it Yellow...after putting it outside on the curb for everyone to see...On the doors would be a Great Big Sign stating "THIS REFREGIRATOR WAS PURCHASED @ SEARS CANADA...WHICH DOES NOT STAND BY THEIR PRODUCTS"

    0 Votes
  • Al
    Alexei Kolchin Oct 02, 2009
    This comment was posted by
    a verified customer
    Verified customer

    If Sears will not exchange this for you,
    then you should consider organizing all your service receipts and taking Sears to small claims court (or the Canadian equivalent).
    There is no way you can lose, considering what you've been through!

    0 Votes
  • Ji
    jim hickey Oct 21, 2009

    purchase a sears lawn mower june 2017 oct 2017 the mower is leaking gas. It went to a repair shop and was fixed but they told it was not because of the mower. I told them it was their mower and it leaked, I did not get warranty even if it was under the two years.IT cost me about 76.00 and they charge me for a new air filter went I did not even want it. DO'NOT buy SEARS

    0 Votes
  • Jc
    jcbse32 Oct 27, 2009

    From April to August we took delivery of 4 Jenn Air downdraft ranges. Each of the first three deliveries presented an appliance that had ill-fitting oven doors. Because of the slant of the door, the seal was not adequate which resulted in a heat loss at the top end of the door. The only feedback we received from Sears and/or Jenn Air was that over time the seal material would compress and the door would eventually straighten out. The fourth appliance was delivered with a proper fitting door (yeah!) However, right before my eyes, the Sears carriers dropped it from the back of their vehicle onto the ground. There were a number of visible breakages (knobs etc) and who knows what damage was sustained internally. The carrier wanted us to accept the delivery and they would send a repair technician around to fix it. When we refused to take delivery of the damaged appliance we were informed that they (Sears) would not be re-ordering a stove for us. Needless to say we didn't go back for yet another assault on our senses.

    0 Votes
  • Aj
    ajox Nov 21, 2009

    Sears lack of customer service, lies, and dis-information

    Several of my acquaintances have suffered the “frustrating maze that is customer service at Sears” as mentioned in the 2017-08-19 complaint submitted by “Kenmore No More”.

    My experience with the automatons who answer phones at the customer dis-service provided by Sears is that their conduct is disgraceful. The operators who receive the calls repeat endlessly such platitudes as “I am so sorry to hear of your experience” etc. Every time I call, and unfortunately I am forced to call often.

    Service representatives were sent out on the wrong days (leaving the customer waiting for 8 hours each time). Two illustrations of Sears’s dis-service techniques are as follows.

    Maribeth of London has an LT clothes dryer that has ceased to function on three occasions. After lengthy mix ups about when the service contractor would arrive – she was told to “hang her clothes out on a clothes line.” I will encourage her to write on this site.

    When my GE refrigerator ceased to function, twice within 3 months of the purchase date, I was told, after three mix ups of when the service representative who was supposed be at my house turned up once on the wrong date, and in other cases, not at all, that a representative would be arriving 19 days after the refrigerator ceased to function.
    Obviously on both occasions that the refrigerator ceased to function the food in the refrigerator had to be scrapped. Eventually I was told by the customer dis-service representative to “put the food in another refrigerator.” (That is not a bad idea, I should get another refrigerator from somewhere other than Sears).

    I am open to advice about how to penetrate such a cleverly hidden group who constitute the Sears dis-service department. Finding someone in Sears to probe these situations is daunting. I will, of course, try the Better Business Bureau and see if I can craft a letter outlining the situation to publish in newspapers.

    I will appreciate hearing from others who have similar experiences with Sear’s Product, Service and Customer Service. Sometimes there is strength in numbers.

    0 Votes
  • Se
    Searsscam Dec 01, 2009

    Sears is a disgrace. Here is our experience.
    We bought a new set of kitchen appliances from Sears on June 7, 2017. The oven worked for 2 weeks and then went dead. Three visits by Sears repairmen have served no useful purpose: Each one ordered a part that does not solve the problem. Each time they forgot us, and it was necessary to waste hours on the phone being transfer from a useless “customer representative” to another to get another repairman to show up and repeat the going through the motions pantomime. We have been without an oven for almost half a year now.

    Sears servicemen also damaged our kitchen counter during the installation, and promised someone would come to repair it. Five months and many, many calls later no one has come.

    We have written to the CEO to let him know what kind of company he is running, to no avail. Customers are Sears laughing stocks. The EO and his henchmen y must be having a blast someone still buys from them.

    0 Votes
  • Sa
    Sandie1 Jan 11, 2010

    On January 11th, Sears refused to exchange a small appliance Christmas gift. I find this to be a very short window of opportunity to do a gift exchange after Christmas. The reason is that I purchased the gift in late November and 30 days have passed. This doesn't encourage early shoppers. I will never buy from Sears again, and caution everyone else about their outdated returns policy.

    0 Votes
  • Js
    jsala Aug 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had purchased an air conditioner from the nearby Sears outlet, and after about 2 years of operation I had needed to have it repaired. They revealed that they do not handle any repairs anymore, and that it is a third party. After contacting this third party, they also stated they did not operate in this line of products. I then returned to Sears and discussed options, which ended up amounting to nothing. After only 2 years of purchase, they left customers with a third party for repairs and issues which did not acknowledge responsibility.

    0 Votes
  • Sh
    Shocked by Sears! Aug 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me. Pass the word...Sears cannot be counted on to back their products! I will no longer shop at Sears either!

    0 Votes
  • Te
    Terry wells Oct 13, 2010

    Sears has become a joke that is no longer funny. We purchased appliances from them and have had numerous screwed up appointments for service. The last go around took two months to resolve and they now are telling us on the most recent call for service,
    that we don't have a profile and that they have never heard of us. We have always dealt with Sears as my mother worked for the store in Calgary for 35 years and remained loyal to only Sears for large purchase items. I wouldn't be caught dead in a Sears store as I am full of their excuses and no longer like the feeling of being screwed over buy the service dept every time I call. I am done period.

    0 Votes
  • Di
    DISA PPOINTED IN SEARS Jan 16, 2011

    Terrible Customer Service !!! Spread the word. I ordered an " in stock " Christmas gift for my son on Dec. 5. On the 19th, I called Sears and they told me it was en route to the store and would be in before Christmas. On Dec, 23, I called back and they told me the item would only be in Jan. 14. On Jan. 13 - I was told it was delayed until Feb. 4. When I complained they said this happens from time to time, and seemed to think that all that LYING to me was O.K.------ never again ----------------

    0 Votes
  • No
    NotHappySears Feb 18, 2011

    My father purchased a gift card for me for Christmas from Sears Canada. This card was never delivered and when asked Sears Canada are refusing to accept that they took his money despite being provided with His Visa Number, date of the transaction and every other detail with which he provided them at time of purchase. His credit card statement even show he was billed by them.

    My advice to anyone is avoid Sears given they can not even track their own web sites services.

    0 Votes
  • Mh
    MH in Ottawa Feb 22, 2011

    First Sears tells you for $200 you get delivery, disconnection and removal of your old dishwasher and installation of your new dishwasher. Next you tell them if the old dishwasher is taken out of the equation as they had told you it costs $$$ to dispose of it properly they take $14 off the $200 charge because there are parts required for install then the installer shows up and wants extra $$$ for parts because that is not included. It happens every install he is faced with angry customers, so you call the sears employee who mislead you even with specific questions. She behaves surprised like this has never happened before. Four days later she leaves a call me voice mail at your house in the middle of the day rather than call your work. I have to wonder when they became so downright terrible with customer service but I
    suppose it is good timing before I buy the rest of the upgraded appliances .

    What a stupid move I hate your values and ethics and will not purchase anything else including bringing the seniors there to shop. Hope that 30 some additional dollars over and above the couple of hundred dollars for delivery and installation was worth the loss of me and the gain of my effort to spread the word about this bad salesmanship and bad service.

    0 Votes
  • Ba
    BACK PAIN Mar 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Sears liar!!! Liar!!! Liar

    I am so disappointed in sears warranty and customers serivce. I could not imgaine that can happen in a country like canada!!! Where are the law makers and police to catch all these liars and robbers who robbed innocent poeple in a very very modern way...

    My story is very simple and straight I bought a high end mattress just thinking that sleep is the most important thing in our lives so yourself ready for the next day and I paid through my nose to buy that mattress and salesmen (Lair a big lair) told me that this mattress has 10 or 20 years warrenty if it sags or blug and anything goes wrong with the matress. After buying the matress in 4 months it startying bugling and sagging from the sides. I got backache first time in my life... I called sears customers serivce (Most ill mannered serivce reps... They just dont abouse you otherise says everything just to force you to end up the call)... Anyways according to thier report mattess doesnt have 2 inch depression so they cant do anything — can you beat that... I m having back pain becoz of the mattrss and any blind person can tell you that mattess is saging and bulging and has dents on both sides of the mattress... I mean thats a limit... Then they simply refuse to change or repair the mattress no matter how bad backache I have!!! My wife has stopped sleeping on that bed and sleep on 2 inch mattress on floor bcoz of the pain... Thats sooo outregious... I belong to india (A third world developing contry) but sorry to say even that doesnt happen there... There is no honesty in sears people they are simply robber and lairs... Never purshase anything from them... So disappointed

    0 Votes
  • Mo
    mom Apr 28, 2011

    Sears Canada cares little if at all about its customers. They sold / gave their credit card business to Chase and washed their hands of their card business yet they trained their sales people to "push" their worthless card at you with gimmicks and so-called deals that cost you in the end. We were customers for 25 years and we had a perfect credit history with Sears and last year we bought all our appliances and furniture at their store in London, Ontario which was likely the largest single household purchase that store had ever seen. Since we were moving we had to use their useless courtesy phone to call the "credit department" to change our billing address even though the sales department could use our new address to ship all the appliances, etc. We went to the store 3 times to change our address and we paid our bills but they could never get our address right so our bills stopped coming. We called nothing changed. We set-up a monthly payment through our bank and paid a small amount every month just to demonstrate our sincere wish to pay off our balance but we wanted a bill. Finally, Chase sent us to collections and we got hammered / blindsided! Sears for all their talk did nothing because once you use the card called "Sears" you really are dealing with "Chase" and they don't care about Sears customers either. We were charged an insane amount of interest. We paid it all and for our trouble we got a release letter and a damaged credit score for the next two years. THANK YOU SEARS. They won't get our business and thanks to social media and the internet they probably won't get your business either. If anyone has a good consumer lawyer they know please call us and give us their name. It would be appreciated!

    0 Votes
  • Ma
    mardytwin Jun 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered an ebike via Sears Canada on-line store.

    It has been two months already, no bike, no info on when, no explanation except it is delivered directly from the manufacturer. This is a bike it is June now. If it takes much longer the bike will be of little use to me except to store for the winter. I was originally given a delivery date of 4wks. I received a helmet so far and was charged $65 dollars for it to be delivered. Makes me think that Sears is nothing more then a drop shipper. I have a friend who ordered a bike two weeks after me and received it already. From another company. where in the world could this be coming from that it would take longer than 2months for delivery?

    0 Votes
  • Ko
    kobuu Jun 07, 2011

    Uh, have you called the store? Have you called Customer Service? What steps have you taken because as a former Sears Holdings employee, there's not really a lot of room for error in their service. Is the package waiting for a receipt of delivery i.e. do you have to sign for it? If it arrived and you weren't there for it, did they ship it back to the warehouse? These are all things that you should bombarding them with. You gave them money and haven't gotten anything for it. Get on that.

    0 Votes
  • Ki
    Kiran Kolhatkar Jul 21, 2011

    Tardy service. I have bought electric downdraft cooktop. The fan works only at one speed, although the switch has lo/ med/ hi settings. Grease filter was missing. The first time, after giving me a 3 hour time slot, the tech showed up, but didn’t bring the filter. Next after a month’s wait, they told me thay are coming between 9-12, didnt show up till 12:30.

    0 Votes
  • Cf
    CF Martel Sep 16, 2011

    I bought an LG Fridge, stove, washer & dryer from Sears in September of 2017. I also paid around $500 for service contracts on all those appliances, money which the salesman said I would get back if I didn't use the service contracts. The Fridge is a French Door Model. The doors on that fridge have always been very hard to close and if you don't slam them hard enough they stay open, the fridge heats up and you have to unplug it and wait for 1/2 an hour and plug it in again to start it.
    I had that fridge about a week and went back to the North Edmonton Sears Skyview Home Store and told them I wasn't happy and would like an exchange. The salesman I bought the fridge wasn't there so I had to talk to someone else. He told me it would cost me too much to return it and that I should advertise it on Kijiji. I didn't get his name. I kept the miserable fridge and have had the repairman out several times to look at it. I have spoken to the service department and NO one will exchange this fridge for me. Now a year has passed and a part fell off the door, they did replace the part but the doors still don't close properly. Once again I asked to send this fridge back - I am more than willing to pay for the use I got out of it. No one will do one damn thing. The service man even wrote on the repair order "inspected unit, unable to determine and remove noise" "door has a closure on top and on the bottom which require force to close every time". The service man also told me that the service contracts which I paid over $500. for would never be repaid but they would give me credit toward new contracts. Every time they came out to check the fridge they asked to look at the other appliances so that voided any chance of me getting my credit back. Everyone I talk to give me a phone number for some corporate office but no one will do one damn thing. It looks like I am stuck with this fridge, but I have 4 kids who have families and are buying appliances, they have heard enough that none of us will be buying from Sears ever again ... I have been lied to and cheated from the start. I will put this fridge on Kijiji but it will be with a long story about how rotten Searas has been to deal with.

    0 Votes
  • Ex
    expletive deleted Sep 26, 2011

    Purchased a top load washer from Sears (Kenmore). Never again. Took them 29 calendar days to get it right (just a failed pump I could have fixed myself in 20 minutes!). If I hadn't purchased a service contract, I would not have bothered. Sears sub-contracts the work. No problem with that. Sears just could not get the order right and get the part to the contractor to get it on the truck. It amounts to consumer fraud to offer a service contract with such terrible service. Never buy a major appliance from Sears unless you are prepared to be without your washer for a month!

    0 Votes
  • Li
    Lipine Sep 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I bought my gas range, washer/dryer/, fridge and dishwasher from Sears (Sherway Gardens) earlier this year (Jan 2017) and got their Protection Agreement Plan which includes their highly touted "Annual Maintenance Check" (#19 of their fine print).

    I noticed that the burner in my gas range was not working so I called up (Sep 13, 2017) 2 weeks ago the Sears Customer Service [protected]) to book an appointment. The earliest then was Sep 21 (Monday) and so I asked that it be booked on Sep 24 AM (Thursday) so I can arrange for time off from work. I was booked for Sep 24 between 8am - 12nn.

    It's 2:30pm now Sep 24 and there's no one or no calls from Sears.

    10:00 AM : I called the customer service number and I was told that they will be there before 12 noon. And that they have also sent a message to the technician to call me to advise of his time of arrival.

    12:30 PM : I called to let them now that no one showed up. The CS agent said that she was sending a "priority service message" so that someone would call me back within 30 minutes.

    01:30 PM: I called again the customer service since no one showed up or even bothered to call. I asked if I can speak with the last CS agent (I gave the name) to speak with her directly. They said they see that I called and saw the notes but they have no way of knowing WHO wrote the note and they have no way to transfer the call. I knew it was just BS. They transferred me to their Corporate Customer Service and after waiting for 15 minutes on hold, someone picked up. She said she's sending a "911" call so someone would call. And that if no one will call back by end of the day, to call them back tomorrow morning.

    Lesson learned: If you're buying something from Sears and you need to pay even just a cent for their Protection Agreement Plan, please save your cent. You will save a cent and you will save yourself guaranteed grief. No matter how diligent you are in setting any appointment or follow-up, it's absolute zilch value since the other person (Sears) on the other line has absolutely no credibility. If you do buy a Protection Agreement Plan with the hope that you will hit the jackpot that you will actually get a fraction of the service that you expected, just don't put too much faith on their word.

    0 Votes
  • Sears Canada Major Appliances Delivery is TERRIBLE and the WORST experience I have ever had with any retail establishment (I thought that Sears was a reputable retail establishment).

    The Customer Service staff in Belleville, Ontario, are clueless about reasonable customer service/care. After calling them and explaining the nature of the problem - their delivery sub-contractor's truck broke down and cannot honour the imposed 8-hours delivery time frame/window. They promise return telephone calls which they do not/never do. They are there to give lip service (not any action) only to get you off the phone even though when you wait a long time for them to answer the phone, they claim/say that customers' calls and customer business are important to them!!! It obviously is not.

    The Bay department store customer service on the other end when needed goes out of their way to make sure that you are a satisfied customer as they want your repeat and lifetime business - something that Sears could not care less about.

    0 Votes
  • Hc
    hct398 Oct 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Oct.15, 2017, I called Sears before ordering 3 headphones, and make sure they do price matching.
    I was told to order with the regular price, when come to the store to pick them up (on Red Maple rd, Richmond Hill), just bring the print out of the Ad, and as long as your order date is falling between the Sale period of the Ad, Sears will do the price matching.
    I then ordered 3 Sony wireless headphones for $99/ea, while The Source had a sale between oct.14-16, 2017 for $35/ea.
    Oct.19, i came to the store and pick them up, showed the Ad but got refused:
    The lady name NANA, looked at the ad and said:
    1- The sale is over
    2- Can't PM with below cost price
    I told her i already made sure with Sears Cust.Serv. on the phone, name ELLIS (Empl.#TCD2913) about it and that's why i was confident to order, i asked NANA if any thing on the policy fine print, she said "No".
    I then showed her the receipt that i already bought 2 headphones for $35/ea at The Source on Oct.16 during the sale. I told her i bought them cuz i want to make sure if sears would dishonor my PM.
    NANA said yeah, yeah... and still refused to do PM.
    I went home, went to Sears website and read carefully the fine print, there is nothing mentioning about below cost pricing.
    ( http://www.sears.ca/content/customer-service/pricing/price-match )
    Later i called Sears Canada CS, i 1st ask him to confirm the price match, he said as long as the item is exactly the same, i asked about the price, he said sears will PM with the price on the Ad +10% off on the difference.
    Surprisingly, after he asked for my name & number, the guy started talking completely different and very rude.
    He told me he just can't PM and doesn't tell me the reason, i asked why? he said he can't sell for $35 ( he had a report from NANA)
    i asked him why at the 1st place he said sears can PM to the price on the competitor AD, he ignore my question and just repeting slow, loud and rude: I CAN NOT PRICE MATCH WITH THAT PRICE.
    I told them lastly and apologized that the conversation is already recorded on my side. He then suddenly hung up the phone right away.
    From what happend, i now know that they totally Dishonest on their policy, and they also want to make sure all of them to do the same to the consumer by right away documenting on their system so all of these SCAMMERS can play the same NASTY role to all of us.
    If i worked for Sears i would feel so ashamed for a company that used to be one of the most reputated one. I fell so lucky that i was smart enough to buy 2 from The Source and also i just found out something to avoid in the future and will pass my experience on people that i know: " Want PEACE? STAY AWAY from SEARS !!! "
    i will also carry the recording with me on my phone and playing back on people want me to prove it.

    Remember : SEARS stands for SCAMS

    0 Votes
  • Kt
    KT, Calgary, AB Nov 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I always shopped Sears over the years and they have lost my business also. I tried to order something from the catalogue and the rep was so abusive and rude I told her to cancel the order. All I wanted to do was purchase the same boot in a wide and medium because I didn't know what would fit. She told me that I would have to pay a 20% return charge if I did return the one that didn't fit, I wouldn't get free shipping even when it was advertised as free for the Christmas holidays and that I had to give her the product number a certain way to suit her even when it was completely different than the catalogue and tried to push their lousy credit card even when I said I didn't want it.. What a lousy way to treat their customers. I am done with Sears!

    0 Votes
  • Va
    valjellico Dec 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Placed an order for a queen sized mattress on November 19, 2017. It was on sale and for a good price. I chose Dec. 3, 2017 for the pick up date at the local store in Surrey, BC. The day came and went with no word from Sears the item was there to pick up. I called customer service on Dec. 4 to find out the status and was told at that point there was a delay. After getting many excuses and them telling me they could not really tell me when the item would come in I asked to speak to a supervisor. The mattress at that point had never left the manufacturer. The lady at that point e-mailed the manufacturer to try and find out the status with me firmly stating I really needed this matterss by Dec. 10. I was told we should know more in a couple of days. I was also told we would receive compensation for our troubles. Well, two days passed and no word. So I phoned again on the following day to get an update. I was told by this lady that the item was on route and should arrive in 3-5 days. I asked for a more specific date to pick up. She said again in 3-5 days. I then asked her about how much compensation I would get for their item being late. She then proceeded to tell me how to show my credit card and pick up the item. I again asked her about how much money I would get as a credit and she looked in the computer and told me to phone this number to find out about the compensation. Ready for this...she gave me MY OWN CELL NUMBER. I at that point was furious and demanded to speak to a supervisor again. The supervisor came on and we went through the whole process once again. This supervisor informed me that the item HAD NOT left the manufacture yet and was not looking good. When I asked her why the other lady told me it had and would be there in 3-5 days she could offer no explanation why. I then told the supervisor about the compensation thing and how she gave me my own number. The supervisor was flabbergasted as get this one...the lady I had spoken to that gave me my number is in the Phillippines and supposedly they do not have access to the "notes" section where my cell number was provided. Explain that one. So after trying to figure out what was going on and getting no where we cancelled the order and they were sending me a small gift card as a token of good will. So last night I get home to find an e-mail stating they could not cancell the order as it was in process. I'm like fuming once again and call again today as I tried to phone last night and was told by a supervisor that customer service had to cancel it as it had not yet been cancelled according to her screen. So I phone and go through the process with customer service and after a bit she says yes it has been cancelled and so I told her about the e-mail and the phone call last night and she says it had been cancelled. I hang up but am still feeling unsettled and want to talk again to a supervisor to confirm so I phone back and ask for a supervisor but this time they DO NOT put me through to a supervisor - almost like delaying me not wanting to put me through which I am still irritated about but still say it has been cancelled so I guess we shall see. Meanwhile we are mattress shopping again, but I can promise you this...it will not be from Sears!

    0 Votes
  • Va
    valjellico Dec 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Ohhh I forgot to state they had no problem charging our credit card for this even though the item had never been shipped!

    0 Votes
  • Se
    Service with a frown Aug 29, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I purchased several items from Sears (Pickering Store) lately. I was told that not all of the items could be delivered on the same day, since some were available and some were waiting to be sent to the warehouse. I did what they requested, picked 2 separate days about a week apart.
    On August 22 - a new fridge was delivered. I was told not to plug it in for 2 hours, but could take off the plastic. About 5 mins into removing the plastic and foam, I noticed a ding in the upper right hand corner. My old fridge was already out at the curb and being removed by a charity that I had arranged to pick it up. Needless to say, not happy, but was offered $125.00 by sears. I took the deal as a new fridge couldn't be delivered for days. Not happy, but what can you do.
    On August 29 - a new bedroom set and kitchen table were delivered... very first package I opened.. the ENTIRE CORNER of the headboard was damaged... LOOKS like a forklift had at it, there is NO WAY a person from Quality Control could EVER miss this. I am just furious now. Called Sears... STILL waiting for a call back, I was told it would be a few minutes.. going on 1.5 hours now. This is a joke, over 4000 spent in Sears this past month and still a couch on order. I am at the point where I just want to pack it all up and throw it back on their laps ... TERRIBLE experience. The salespeople always tell you what great furniture they have, apparently they have not seen the delivery of such furniture. Looking for answers.

    0 Votes
  • De
    Deb125 Sep 24, 2012

    Don not buy anything from this company, they take your money and do not stand behind anything they sell, horrible customer service. I am burning all my catalogues and will not set foot in their store again. Kenmore appliances are junk and do not even last more than 2 1/2 years. Hope this company goes under and fast.

    0 Votes
  • Re
    RecklessRon Oct 02, 2012

    Sears staff responded exactly how they are trained to respond and helped the company avoid costs they morally and legally would have otherwise born!

    0 Votes
  • Re
    RecklessRon Oct 02, 2012

    Sears staff responded exactly how they are trained to respond and helped the company avoid costs they morally and legally would have otherwise born!

    0 Votes
  • Bo
    Bob McC Oct 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I've just discovered what I consider to be a rip-off by Sears, Canada. Their Craftsman mowers etc. tend to be relatively cheap, but when you need spare parts, as you ultimately do - WOW!
    The same replacement mower belt for a particular lawn tractor is $41.99 (plus shipping) in the States and $100.99 (plus shipping) in Ontario! In other words, once they have you as a customer, they have you "over a barrel".
    I believe that this should be publicised.

    0 Votes

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