The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears — oven door glass breaking spontaneously
resolved to the customer's satisfaction
I have a 2 year old Kenmore electric range model number 790 [protected]. The other morning we heard a LOUD boom only to go into the kitchen and find out the glass oven door had completely shattered and glass was all over the floor. The unit was cold and had not been used in over 24 hours. After making several phone calls to Sears and Kenmore, being disconnected after 45 minutes of being passed around, I was told Sears would have to come out and look at the unit. A few days later and 59.00 Sears informed me that they did not know why this happened but it would be 226.00 to fix. When I asked if it would occur again the serviceman did not know. I showed the repair man the spider cracks on the bottom of the oven and he said they were unrelated to the door breaking and that ALL self cleaning units have spider cracks due to the high heat used in cleaning. Since then I have looked at many self cleaning units in friends homes and none have cracked bottoms. So far no one will tell me why this occurred and take responsibility for what sounds like to me a defective unit. I am thankful my children were not standing in from of the unit when the glass exploded.
The complaint has been investigated and resolved to the customer's satisfaction.
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