Auchan Shoppers Reviews and Complaints 2026

Latest Reviews and Complaints

RAK01 of US

Jan 04, 2026 4:50 pm UTC

Verified customer

New review

Featured review

Auchan Equipe incompétente et irrespectueuse

Equipe incompétente et irrespectueuse. J’ai scanné un article, l’écran indiquait « Demander à un assistant ». Je demande de l’aide, et ils me répondent qu’il faut contacter l’équipe par téléphone pour résoudre le problème. Dans quel monde ça existe ? Je leur redemande de régler ça comme d’habitude (ils le font normalement via l’écran), en mettant un mot de...

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Thu Hoa of Houston, US

Feb 28, 2024 10:23 am UTC

Verified customer

Auchan Delivery

I ordered merchandise and chose the time to deliver it between 13:00H - 15:00H. I contacted customer service at 13:15H and she just advised the order was in the process of delivery. I asked what time I expected to receive my order. The customer refused to answer my question and asked me to contact the driver. Now it is 16:19H, I still have not received anything. I requested to cancel and refund my money back but customer service told me the order was processed and not cancel either refund. I am truly disappointed with the way Auchan provides its services and the way the customer service helps clients solve their problems.

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How responsive is Auchan's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Auchan has received 1 complaints on ComplaintsBoard. The first reported case, Delivery, was published on Feb 28, 2024, and the most recent complaint, Equipe incompétente et irrespectueuse, was posted on Jan 4, 2026.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Auchan Legit?

Auchan earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Auchan to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Auchan is known for their high standards and safety. If you're thinking about dealing with Auchan, it's wise to check how they handle complaints.

The age of Auchan's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Auchan.fr has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Auchan.fr has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Auchan and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

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We conducted a search on social media and found several negative reviews related to Auchan. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Auchan Contacts

Auchan phone numbers

+33 6 05 44 56 55

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+33 6 28 30 09 96

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Jul 06, 2026