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Maytag / maytag refrigerator french door/bottom mount mft2667fez00

Mississauga, ON, CA Review updated:
Contact information:

Purchased the maytag fridge french door bottom mount mft2776fez00 in november 2016.

May/june 2017 there was large amount ice/frost build up behind produce cabinets with water leaking.
Food spoilage,
Whirlpool repair changed the thermostat.

October/november 2017 again ice built up with water leakage. Food spoilage.
Whirlpool repair has now ordered a new control system and evaporator.

This is a brand new maytag refrigerator which has main components like thermostat, control system & evaporator breakdowns

Maytag sold me a defective fridge or this model has defects.
Whirlpool/maytag is refusing to change the unit.

Maytag keeps trying to sell me extended warranties!
Terrible customer service.
Do not recommend maytag

  • Maytag Customer Care's Response, Nov 15, 2017

    Tinach99:
    We're sorry to hear of your Refrigerator concerns. We recommend to contact our Canada Team for assistance at [protected] between 8 a.m.–8 p.m. EST Mon-Fri.
    Maytag® Social Media Relations

Ti
Nov 15, 2017
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Comments

  • Sh
      Nov 16, 2017

    I'm fairly active within the appliance industry. Hopefully I can provide some insight.

    First, Maytag is part of the Whirlpool family of products. They provide some very good quality appliances, but even good quality appliances can have problems. By no means does that make the brand bad. You're running into something that the service technicians are trying to track down for you. Just because any brand of appliance has a problem doesn't justify replacing it out. It sounds like the tech is trying to fix the issue through the process of elimination. Generally speaking, a warranty provider will only replace a unit one they feel they cannot reasonably service it. Most ask for three tries to fix a single issue within the period of twelve months before a replacement is offered. It sounds as if you've had the same issue twice. Make sure you keep proper documentation of everything that's been done.

    Are extended warranties worthwhile? Maybe. They are something that a wise consumer at least addresses. In my opinion, you want to place yourself in one of two scenarios: first, paying for an extended warranty that you end up not using and, two, not having a warranty when the product does break down so you cover the service or replacement cost out of your own pocket. If you're okay with the instances when the second option comes up, then there's no need to worry about the warranty coverage. On the other hand, if you really would be angry over not having coverage and paying out of your own pocket, then it's something to consider.

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