Menu
Login
I have a Maytag washing machine that was purchased 3/31/2022. I have not been able to wash clothes in hot water for many months, which didn't seem to be a big deal since most of my laundry I do in cold water. On 1/18/2024 I removed my clothes and noticed a quarter size hole in the bottom of the tub. I called the Maytag customer service and was given, by them, an appointment for a technician to come and repair. The next day when the repair tech came out he looked the the hole and asked me for the receipt. I didn't exactly know where it was and he told me then the repair would be X amount plus the $129.99 for his trip out. I asked if I had the receipt would the repair be under warranty? and he told me it would. I located the receipt and presented to him and he said that there would be no charge. At that time I pointed out the hot water issue and he checked and told me the hot water valve was not working and that he would include it in the repair and that it too was under warranty. On 1/24/2024 I got a text from the repair company notifying me that the service was "on hold due to a missing collection for parts and service during the initial visit" . First, I was never told from Maytag they were sending a 3rd party to my home, or that there was a service charge. Secondly, I was assured by the technician there was NO CHARGE at all since he had the receipt for the washer. Now I'm several more days waiting for the repair. When I called Maytag today they informed me the warranty was only 1 year on parts and labor and that there was nothing they would do, and I should have purchased an extended warranty. This has a 10 year warranty! Who should need an extended warranty!? Maytag's 10 year limited warranty is just that... limited to whatever they can get away with not having to cover or fix. Now my $900.00 washing machine is going to cost an additional $275.00. I should have spent the extra money and bought the LG! I'll bet I would have a working washer right now.
Claimed loss: $275.00
Desired outcome: Maytag covering the total cost of the repair.
Confidential Information Hidden: This section contains confidential information visible to verified Maytag representatives only. If you are affiliated with Maytag, please claim your business to access these details.
Hello sir or mam.
We are so very sorry to understand your difficulties and hope to resolve any of your concerns.
Maytag continues to be one of the top brands with proven dependability. Most manufacturers only cover a one (1) year, limited warranty to ALL parts and labor. Maytag offers the same coverage but it ALSO INCLUDES a ten (10) year, limited warranty on two parts in connection to its washing machines -- wash tub and motor. WOW!
After contacting Maytag on the 18th of this month, a service technician was dispatched the VERY NEXT DAY. As does most manufacturers, Maytag utilizes local, independent, service technicians. The cost of the tub is proudly covered by Maytag however, as outlined in your Maytag owners manual, the cost of labor along with the valve replacement, falls under the responsibility of the consumer.
Some people want further coverage; in such cases, many fine Maytag retailers offer additional warranty coverage. Whereas you're concerned about the unexpected costs, check with your merchant to see if any coverage might cover such costs.
Hopefully this better explains Maytag's warranty coverage and removes any concerns as to responsibility. If it doesn't, PLEASE let us know. We want you to be completely happy with your very high quality washer.