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Maytag Customer Service Contacts

1818 329 2100 (Mexico)
+1 800 344 1274 (United States)
553 Benson Road
Benton Harbor, Michigan
United States - 49022
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
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Use this comments board to leave complaints and reviews about Maytag. Discuss the issues you have had with Maytag and work with their customer service team to find a resolution.

Maytag Complaints & Reviews

The complaint has been investigated and
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Maytag — mvwb765fw and mgdb765fw)

To Whom It May Concern: I purchased a new washer and dryer set (Mvwb765fw and Mgdb765fw) on March 25th from...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Maytag Bravos Washer — maytag bravos washer model #mvwx655dw1

After washing a load of clothes washer continues to spin then stops then starts spinning will run forever if...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Maytag — dishwasher

I've had it 5 months; the electronics have failed twice. I told the service man who installed it that...

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resolved to the customer's satisfaction
Resolved
Maytag — maytag bravos xl washer

Maytag, I have had my Bravos xl washer for 5 years and now I have to replace it! It's leaking oil or...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Maytagmaytag dryer on push button disconnected and the start switch fell behind the control panel.

Date of Service 4/9/2018. #220250. Maytag Dryer ON push button disconnected and the start switch fell behind the control panel. Clip is fine and the plastic control has no damage. The switch remounted with no issues. The tech from Twin Cities Appliance put some tape under the clip to prevent it from going up. All checks OK and everything is working properly. I was charged for the trip only as there were no parts and very minimal labor. I am not happy that a switch would just fall off, seems to me like my dryer On switch was defective as switches should not just fall off. I purchased a Maytag so I would not have any goofy appliance issues. I am requesting to be reimbursed for the total of the techs trip which is $94.95 please. Maytag products should not have parts falling off. My name is Teresa Windsperger and my address is 1139 Landmark Trail South, Hopkins, Minnesota 55343. Dryer information is: MEDX655DW1 M63729958

maytag dryer on push button disconnected and the start switch fell behind the control panel.
maytag dryer on push button disconnected and the start switch fell behind the control panel.

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    • Maytag's response · Apr 10, 2018

      Thank you for your review.

      We are sorry to hear of the concern with your appliance. Please respond back to this email address [email protected] with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance as the information you posted here will not transfer. Please also provide a description of your concerns.

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    Maytag — washer

    I have A Brand New Maytag 4.7 cf High-Efficiency Top Load Washer Model with Powerwash. Model#MVWB766FW. From...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Maytag — dishwasher

    My complaint is the maytag company sent us the wrong replacement part.even after a repairman ordered the...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Maytagcentennial washer

    Purchased in 2015 for over $600 as the 1st brand new washing machine my wife and I bought since being married for 25 years. Certified repairman cost me $65.00 told me too expensive to fix. Purchased my old washer in 1993 used and lasted 23 years. What I'd like to know is how do you justify a product that was perfected more than 50 years ago, only lasting 3 years. My mom had the same washer for over 40 years. It's amazing how everything now-a-days is made to break.

    Resolution: Send me a check for $600.00 for the machine, $70.00 for the cost of taking my laundry out for the past 2 weeks, $65.00 for the repair man and $300 for the aggravation/labor you've caused me. Sad thing is I have too much pride to cash that check because it's not about the money. It's about making a product that you can be proud of and stand behind. Being a high school coach and club director for the past 20 years, I continue to teach my student athletes to not be confused by winning or losing. That's for the simple folks who only watch the match. It's about the pride you attain putting your heart into something you love. If 3 years is all your good for, do yourself a favor, get out of the business of washing machines and find something that gives you sense of accomplishment and not a pocketful of dollars taken from a working class guy like myself.

    Good thing I didn't have the money to purchase the Maytag dryer to go with this. Current dryer is 25 years going and was purchased used with the original washer.

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      • Maytag's response · Apr 09, 2018

        We are sorry to hear of the concern with your appliance. Please respond back to this email address [email protected] with your name, phone number, street address, zip code, model & serial number, the website that you posted to (complaintsboard.com) and date of purchase on the appliance. Please also provide a description of your concerns.

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Maytagwasher doesn't clean clothes

      I just purchased a Maytag washer and it doesn't clean the clothes. They come out smelling like they went it. It's being loaded correctly, with the right soap, on the Deep Water Setting, with the Power Wash option, and on the hottest water temp. There are so many reviews echoing this same defectiveness of agitator-less high efficiency washers. I understand it's meant to use less water however the design doesn't work if clothes come out stinky. Home Depot won't take it back and Maytag won't exchange it since it's not broken. I'm so angry and frustrated that a $900 washer is being sold when it doesn't do the one thing it's supposed to to..wash clothes! All I'd like is to exchange for the agitator version and unfortunately I'm stuck with this useless product. I'll never buy another Maytag nor shop at another Home Depot.

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        • Maytag's response · Apr 05, 2018

          We are very sorry to hear this CusTOMER, and we apologize for the inconvenience this has caused you. We would be glad to look into this if you could email us at [email protected] with your name, address, phone number and the model & serial numbers of the APPLIANCE.

        • Ja
          Janet Baker Hollopeter May 16, 2018
          This comment was posted by
          a verified customer
          Verified customer

          Purchased an MVWc565FW0 Maytag washer the end of October 2016. It never worked right. Did not clean clothes properly, made horrible clicking noises and when in April of 2017 it ruined my clothes by distributing something black ( grease?) all over my white clothes and bedding, a repair man came out and replaced the drive, support and cam . Even though I still did not think my clothes came out clean or smelling good, but no more black spots until this week and once again all my white clothes were ruined by something black all over them and machine again making clicking noises. Of course now it is out of warranty. We were hoping to go back to Lowes in Greenville where we purchased and perhaps they would give us a break on a new one, but we were only laughed at. Never again will I own a Maytag product. We went to another store and purchased a GE, which is what I had before I got the maytag. My GE had lasted me 16yrs. I know nothing is made to last that long anymore but you would think it would last longer than a year. Actually, it didn't last a year because it never worked properly. I don't know if we just got a lemon or if this is the general practice for this appliance. Either way I am very unhappy and would never recommend anyone ever buy one.

          0 Votes
        • 10
          10Jd May 22, 2018
          This comment was posted by
          a verified customer
          Verified customer

          @Janet Baker Hollopeter I have the same model. Havent been happy with it from day one. Had around a year...no grease on clothes yet but has always made the clicking noise that we were told are normal however it doesnt get the clothes clean and the agitator tears up clothes. Last night my daughter's night gown somehow went under the agitator and we are going to have to buy a special tool to remove the agitator. I called msytag customer service and they want to send a technition out. I just want a better quality washer that cleans clothes and doesnt tear them up.

          0 Votes
        • Ma
          Maytag admin May 30, 2018
          This comment was posted by
          a verified customer
          Verified customer

          @10Jd Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address,  [email protected] with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance and a brief description of the problem you are experiencing. Thank you.

          0 Votes
        • Ge
          General Service Apr 04, 2018

          Hi.

          Is like to be able to help.

          Maytag produces some very nice washers - some of the best rated.

          Can you provide the actual model number for your particular unit?

          If your concerns have already been addressed to your satisfaction, no response is needed.

          0 Votes

        Maytag Appliances Package Deal — refrigerator, microwave, stove, dishwasher

        Purchased a package deal a little over a year ago from appliance warehouse in new hampshire which included...

        Stratham

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Maytag — washer and dryer

        Purchased a model MEWX655 Washer and Dryer on 10-14-17 after using Maytag appliances for over 50 years. thi...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Maytag — bravos xl

        I bought my washer and dryer 3 years ago. The washer broke and I had a repairman out to look at it. Seem...

        Maytag — washer and dryer

        About 18 months ago we purchased a Bravo XL washer and dryer. I have since tried different detergents and...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Maytagmaytag mvwc565fwo. serial c6440852

        I had a Maytag washing machine for years and I thought it was time for a new one! So I bought one at Home Depot and had it delivered. It made so much noise I sent it back because I thought something was wrong! Had another delivered. Keep it but still sounds terrible when washing and it doesn't get my clothes clean and leaves stuff all over my clothes. I hate this washing machine and I will never recommend Maytag to anyone. What happened to your product? Someone needs to go back to drawing board. Horrible washer!

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          • Maytag's response · Mar 30, 2018

            Hi Tallassee, thank you for your review. Please click on the link below for possible troubleshooting solutions. http://producthelp.maytag.com/Troubleshooting?startid=2625

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Maytag — bravos washer and dryer maytag 2 years and 8 months old

          We just had a repairman out for the washing machine which stopped agitating. The warranty that comes with the...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Maytag — maytag centennial washer model mvwc415ew2

          Our Maytag Centennial washer model MVWC415EW2 which we purchased on February 10, 2017 and installed in our...

          Clarendon Hills

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Maytagwasher model mhw7100ddw

          A two year old machine bought Feb 8 2016. In 2017 door lock needed to be replaced and later on eo1 for code came up ...needed part replaced. End of Feb. 2018 same code came up repair men came out on March 2 to check
          It out, , ordered parts...came out March 7th and replaced the parts..OK good to go not...March 13 started over again with same eo1 fo3 code...repair men came out on March 14 to check it out...was told needed either same part that was replaced or a computer board which is over 250 dollars...a machine should not have that many issues in 2 years...before this maytag we had a frigid are for 10 years with little problems...now we have to buy a new machine cause I am not paying 250 plus dollars and service call ...I am very upset about this...don't know if maytag is worth it or get another brand but I really like maytag... Ramona schad

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            • Maytag's response · Mar 16, 2018

              Bad machine, we thank you for your review, and are sorry to hear of the concerns you're having with your Maytag® Washer. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address, the website you were contacted on (complaintsboard.com), the model/serial number and date of purchase so we may do so. Please include a brief description of your concerns in your email. Thank you Maytag® Social Care

            • Sh
              Shaun R. Mar 15, 2018

              Hi Ramona.

              The 7100 is a fabulous model. I am absolutely sorry to hear of the problems and would like to help.

              Where was the unit purchased?

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Maytag — fm12269vem11 fridge

            From all the write ups and videos on this subject, Maytag has poorly designed the drip tray system for thi...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Maytag — refrigerator

            I'm writing you to inform I purchased a up top stainless refrigerator in October 2017 and have to had it...

            Maytag — bravos xl dryer

            I purchased a dryer from Conns on or near the 2nd of February. On the 7th of February, the dryer stopped...

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