Maytag
reviews and complaints

We purchased our washer and it was delivered Mar 2 , 2022. After about ten washings error codes appeared on the screen and the door is locked and will not open. Called warranty people 6-21. Appointment made for 6-28. No show from the repairman. Rescheduled for 7-13. Repairman said it had a bed board and ordered a new one. Still waiting on replacement board. It is now 11-21, over four months. They say it is on backorder. New ETA about every three weeks. We have been carrying our clothes to the laundrymat since June. The reason we bought maytag is because we thought they were dependable. I understand every product is subject to failures, but the least you can do is make it right with your customers. The part number for the board is W11322901.

P.S. This washer was purchased at Lowe's

Bought this dryer from Lowes along with the LP Conversion kit that it said goes with it. Found that the parts we were told to order for LP Conversion 49572A Pin block did not fit. Wrong threads. Called Maytag they said this is the part for it. Called several repair men on it and they could not understand why it would not fit. Ended up taking to a repair man to convert and they said he found this is NOT the right part and the part we needed we could not get. This is the worst experience I have ever had with a dryer. A SIMPLE DRYER. I will never ever purchase a Maytag ever. The service we got from Maytag sucked as we were tossed around from person to person then hung up on when transferred to “service department”. How about you guys make the right freaking parts to convert to LP. We took the dryer back to lowes for a refund

Bought a new maytag washer from Lowes 10/16/22.

Loud grinding noise 1st day of use, hi heat. Potential fire.

Washer also moves across floor, potentially pulling out water hose, water damage.

Store manager in Seneca SC refuses to get me a new washer.

Lowes CEO refuses to help me also. Marvin.[protected]@lowes.com

Serial # CB2900560

Maytag refuses to help says this is a Lowes issue.

NOT A REPAIR ISSUE - FAULTY NEW MAYTAG WASHER FROM DAY1!

Bought my maytag washer in Aug. Of 2021 and 2 weeks ago it died. Then the repairman stated that it basically needed rebuilding! The transmission, clutch, etc...

I was then informed that it would take at least 6 weeks for parts to start rolling in. This is the WORST washing machine I have ever had the displeasure of owning and just to be Very Clear, I only do laundry for 2 people! I will NEVER buy another maytag product. I did have to purchase a little Amana washer to cover us until the dang may tag can be re-built and remarkably I LOVE IT! It's smaller but more quiet and cleans better!?! Matagorda may have been a superior product at one time but they CLEARLY are no longer.

For the third time in 15 months, the dishwasher has stopped and gives a code F6/E1. After lengthy conversations with Maytag, they extended my warranty the second time, and good thing because the same problem is happening again.

It also takes at least a week to even get a technician to come and take a look. This has been a terrible ordeal in that the dishwasher has been unusable for weeks at a time.

Bought a new fridge this July, doesn’t work. Maytag put me off on one of THEIR incompetent servicing providers. And because they don’t know how to do their job, I’m now 5 months in without a working fridge. And Maytag doesn’t give a damn. All they keep doing is putting it off on this other company. IT’S YOUR PRODUCT MAYTAG. YOU should be the one to make it right. You want specifics, you can look up my file, you already have it.

My Maytag washing mashing machine purchased on July 4, 2020 from Lowes Home Improvement Store. After two years of normal use, the back left of the washer lid, which is made of plastic has cracked (like many other customers who have purchased this product). This is not a cosmetic issue. This prevents my washer from being able to work because the lid will not latch closed. This replacement of the lid should be cover under the warranty as this is clearly a defect. I had a repair person out, it is going to cost $425 for the lid plus labor, with no guarantees that the new lid will not do the same thing.

My daughter purchased a washer and dryer from Lowes the washer stopped working months ago under warranty, they keep saying the parts are back ordered.

My daughter is a single mom, 4 kids, works 2 jobs and now has to spend her money and go to a laundry mat. She has been without a washer for months and when I called you guys you put me on hold for an hour and when I finally got hold someone, the lady checked and said she located the part and they would call tomorrow, that was last Wed. Nov. 2, today is Nov. 7, I called again and was on hold 90 minutes, and then told she would get right back to me, I hung up after 32 minutes... I called Lowes and told them that I was going to protest in front of their store for selling products of companies who don't care and they are going to let me swap out for a new Washer! They are awesome but MAYTAG SUCKS!

Maytag you owe my daughter Jessica Walker, 11870 3rd St. Yucaipa Ca 92399

$200 for Laundry Mat fees, what a crappy company

WASHING MACHINE:

*The washing machine agitator starts working and agitating the clothes before there is any water in the tub and twists the clothes and wrinkles them. We have to untangle sheets and pants and other items before putting them in the dryer, and even then, they have deep wrinkles set in after drying them completely.

*We have to use the highest Deep Fill option in order for all of the clothes to get wet during the washing cycle. Before we used that feature, many items came out dry and unwashed. The clothes are above the water line, not completely submerged.

*The Normal Cycle takes way too long to complete. It also rinses the clothes twice, which is unnecessary and a waste of water.

*The spin cycle spins so fast that the clothes are twisted and tangled and there is not an option to spin slower on most settings.

DRYER:

*It doesn't completely dry the clothes using any cycle. We have to add time to the drying cycle, even when we use the wrinkle guard option.

*The clothes come out of the dryer just as wrinkled as they went in from being overly agitated and wrinkled in the wash cycle. Other dryers we've had removed wrinkles during the drying cycle.

*We are very dissatisfied with both machines. We have tried multiple options with each cycle and machine and even had a tech come out and we are still very frustrated with the performance of the machines. Our clothes are wrinkled and unattractive after laundering them. It is exhausting. We would not recommend this Maytag washer and dryer to anyone.

Maytag top load washer MVW6230HWO

The washing machine is one year old and the paint is chipping away. We contact the manufacturer, they are giving us the runaround. They told us to contact the warranty company. Now, we contact the warranty company and they told us that it’s cosmetic it’s not a mechanical issue. Then they referred us back to the manufacture of Maytag. For the benefit of the doubt we contact MAYTAG one more time and they don’t want to listen to us anymore. They told us they don’t deal with cosmetic problems.

My Maytag washer was purchased on 11-15-19 from a lowes home improvement store After only three years of normal use, the washer lid which is made of plastic has cracked (like many other customers who have purchased this product) This is not a cosmetic issue and this prevents my washer from being able to work because the lid will not latch closed. the engineering company for this product has failed your company as the plastic endured vibrations and various temperature changes when the washer is in use and should have been made of metal and not plastic, and this defect should be covered under this warranty.

The top load washer is a to piece of crap. I thought i was spending good money for something that would last. Day after the warranty expired it kept giving me an error code. Had to spend $300 to get some piece fixed from balance issues. Two weeks later this piece of crap is doing the same thing and i know how to load a freaking washer. I have no money now to fix it or even get it replaced. I can't get anyone to help either.

We purchased a Maytag 5.3 cu. Ft. Top Loading Washer on 4/22/21. Model # MVW7232HW. Even though my husband leveled this machine, we load items balanced & loosely, & followed all the trouble shooting criteria & guidelines (including watching a video of how to load items), this washer frequently goes off balance...to the point of walking out of the Laundry Room.

We've dealt w/ this problem since our purchase on 4/22/21, & when we concluded that this is the worse washer we've ever purchased, we called the Maytag complaint department. A very congenial associate listened to our complaints & suggested that we try everything I listed above. After 15 minutes of talking in circles, informing her that we had already tried all of her trouble shooting suggestions & explanations, we were told that it was a known "design flaw" & we'd have to live with it. She literally informed us that we would have to keep rebalancing items in the washer every time it strolled out of the laundry room...shaking the whole 2nd floor as it went.

Maytag's claim to fame on their website is that they're "Dependable from Day 1". This is not true...at all. The only reparations suggested were a 40% discount on a new one. Seriously!?! Why would we ever buy another Maytag anything? This washer wasn't cheap, & if this is a known "design flaw", we feel that Maytag/Whirlpool should live up to their slogan & refund our money.

In closing, I will post this complaint on as many forums as possible to save others from wasting their money on a washer with a "design flaw" that Maytag freely admits to.

We purchased this Maytag Washer on 4/22/21. Even though my husband leveled this machine, we load items balanced & loosely, & followed all the trouble shooting criteria & guidelines, this washer frequently goes off balance.

This has been a problem since "day 1" when we started using this washing machine. We've concluded that this is the worse washer we've ever purchased, so we called the Maytag complaint department. The associate listened to our complaints & suggested that we try everything I listed above. We informed her that we had already tried all of her trouble shooting suggestions & explanations. We were told that it was a known "design flaw" & we'd have to live with it. She informed us that we would have to keep rebalancing items in the washer every time it went off balance. This is seems unreasonable.

Maytag's slogan is "Dependable from Day 1", but the only reparation suggested was a 40% discount on a new one. After this experience, we would rather not get another Maytag. Thank you for taking the time to consider this complaint.

In Aud of 2022 I bought a maytag top load washer and It is a piece of crap the clothes on the bottom gets wet the middle ones damp top is till dry the clothes come out just as dirty & smelly as when they went in soap doesn't even dissolve the company I bought it from said its a govt thing I have contated maytag directly by phone& internet they said they would send a tech but if nothing was wrong I would be stuch with the $179. oo service fee. tried on my own to get service but was told repetedly itsa govt. thing cant be fixed. so I fixed it myself (a 3Lb sledge hammer works mircles). I will tell everyone dont buy a maytag they are pieces of crap. The company should be ashamed to sell this to a sr. citizen

New Maytag washer delivered June 2022. Supposed to have a year warranty. Inoperable after less than 4 months normal use. Called to schedule service. After being on hold for nearly an hour was told someone would call within 7 business days to schedule. No one called. After two more extended periods of time on hold I was told someone would call within 7 business days. I’m skeptical this will occur. I would like my thousand dollars returned so I can get a working dishwasher with a valid warranty elsewhere.

I have a refrigerator I bout from Lowe’s and not even a year later and the air compressor went out. Now this is under warranty and I waited a week and a half for service. So my know the part is on back order and this is the fourth week. I understand there is issues getting parts because of Covid. But there should be some compensation for the loss of the food I had. I had to go by another refrigerator just to get by.

Purchased new in April 2021. About a month ago an F2E2 code came up. I cycled the power and the machine worked again for awhile. After a few of the same error codes eventually powering down the washer did not reset it. A service tech was scheduled and I was told that was a communications error between the main control board and the user interface panel. He said he could replace one of them but that may not solve the problem and if he had to replace them both the cost of repair was approaching the cost of the washer when new. The 1 year warranty expired 4/2022. 5 months later I have a washer that isn't worth repairing. This is a commercial grade washer that has had limited use in the 17 months since purchase. It seems I was sold an inferior product with now my seemingly only option being to replace a major appliance that should last for many years. I called customer service and parts and I was told my options were to pay for an extended warranty or pay the retail cost of the parts(I was quoted those two parts would be $958). I understand these components only have a 1 year warranty but I don't think a company should benefit by selling parts at retail prices when they were clearly defective.

i have had nothing but problems u be cooking and it just cuts off sometimes it doesnt want to light u hear it clicking called them out here they cant find noerror codes so they want to charge me i am not paying another dime on this thing they keep saying nothing wrong with it i know there is something wrong with it guess yall dont know so u say it nothing wrong > I will never buy another maytag appliance

We bought a washer and dryer because of the reputation of the company, what a mistake. After we got them, they didn't live up to the standard of the reputation. The washer started to wad up our clothing and the water level was very low, so we called the service dept. They sent a man out three times and he checked it out and said it was all normal, it didn't need much water to get the clothing clean. He also said, you would need to use only one water level for all your wash loads? that seemed strange, so why does the washer have multiple settings? So, he hooked his computer up to the washer and said, no codes. It's all ok. He left and it was all still a mess. The dryer is a wrinkle factory, no matter what you do it wrinkles everything up and turns your sheets into a rope. They worked on it and changed the control panel and said, that would fix it, wrong again. It is still the same. So, today, I called about both being replaced due to the inability of the repairmen to fix either. at which point the lady told me that the only thing she would do is sent another repairman out to check them out but, if his computer said, no codes, they would then charge me a service call! So, my reply was, no I really think both units need replaced. However, she didn't say anything to that. I told to have a nice day and that I would be sure to tell everyone I know to never buy anything Maytag!