Maytag

I purchase a new Maytag Dryer and Washer at the Stevenson Appliance Dealer in Brownsville Texas 78521 on 11/11/2017 and it was deliver to our house on 11/14/2017 my wife did use both and the dryer fail she report this to the dealer a lady by the name of Monica who told she will advice the owner of the issue for him to call back and he did not call back until I call myself and question Monica on 12/4/2017 and then on they send the technician on 12/6/2017 the technician report that the main control board did not work reason for the dryer to not turn on since this issue was report one they after to the dealer we want this product to be replace we will not accept repairs and our expectation was to work fine with no issues as my last Maytag product I have purchase

My wife and I bought a new Maytag washer and new Maytag dryer last October (2016) and both worked great from the start. However, during the first week of November 2017 (3 weeks after the 1 year full warranty expired), the washer had the entire electronic circut board blow and was completely broken and now needs to be replaced (washer would not turn on at all). The washer model number is MVWB765FW0 and the seriel number is C63672075. After having a Maytag representative here in Binghamton, NY (done through Olum's) come and provide me with an estimate for repair on 11/29/17, I was told it will be $338.00 for the part (plus labor) to fix the broken circut board.

This is highly disappointing as we have had the washer for a year and a month and one of the most expensive parts was broken and unfortunetly does not appear to be covered by warranty at this point (only drive motor and washing bucket covered at this time). For this to happen less than 13 months after the purchase date is utterly ridiculous.

We bought a Maytag product after hearing about the quality of their product and that they last a long time. However based on my current experience, the washer model we purchased was not high quality at all and has now cost us over $1, 000 in total (between purchase price and current repair cost) for a washer. To me, this is completely unaccetable and enough for me to never purchase a Maytag product again and enough for me to share this experience with anyone who asks me about home appliances.

For this part not to be included in the 10 year warranty plan for these models is ridiculous and I feel as a customer that we have almost taken advantage by your company because of the beyond poor quality of the washer we purchased. I am requesting that the circut board be covered by Maytag as it is the least that can be done in hopes of retaining my wife or I as clients in the future. If further information is needed from my end (repair information) that can be provided. I can be contacted by phone at [protected] or by email at [protected]@gmail.com.

Furthermore, the scheduling tool I used through the Maytag website to have a Maytag repair man (in Binghamton, NY aread) come to my house did not work properly as it advised after I finished scheduleing and received via email confirmation (2 of them) that an appt was set for 11/21/17 from 4pm-5pm at my house (536 E Campville Rd. Endicott, NY 13760) - which I chose on the Maytage website - but no one showed up. Upon calling Maytag on 11/21/17, I was told by a nice woman that no such appt was scheduled however Olum's in Binghamton had me scheduled for Monday 11/27/17 and this is not what I requested. After dealing with Olum's in Binghamton, NY for over a hour on 11/21/17, we were able to find time for the Maytag repairman to come give me an estimate on 11/28/17. That scheduling fiasco has made this entire situation even more frustrating and left the sourest taste in my mouth I can remember with respect to customer service.

If I do not hear back from you in a timely fashion, I will assume that the customer service provided by Maytag is as poor in quality as the washer Maytag provided my wife and I that costed over $700 at time of purchase and is now costing an additional $330+ shortly over a year later after purchase.

Thank you.

Cordially,

Dan Powell
[protected]
[protected]@gmail.com

Washer doesn't clean clothes. Tech came out and said "washer does what it's designed to do"; that's nice, but it doen't get clothes clean. I put a cat blanket in the wash that had vomit and cat food on it. After first wash, it came out looking just as it went in. 2nd wash (tech was here and set the setting for that wash) came out a little cleaner, but still had vomit and cat food stuck to it.

Tell me how this is "energy efficient" if I keep having to wash the same things over and over?

Home Depot won't return it unless Maytag gives them a GMA (?) number. I want to exchange this washer! I am most certainly not a satisfied customer!

Between july 2017 and august 2017 138 student living jamaica purchased 13 washers and 8 dryers from the local dealers atl jamaica limited to equip the laundromat it operates for the benefit of its residents (clients). eight weeks ago 2 washers stopped working and the atl technician advised that the circuit board needed to be replaced but none was in stock. eight weeks later with now 5 washers not working, we have had no acceptable solution from the dealers who are still awaiting arrival of parts whilst we have extremely angry residents unable to access the laundry service which is a critical part of our product offering.

The situation is untenable and as such we have identified washers elsewhere and are prepared to return the washers to atl in return for some dryers however they have flatly refused to take back the washers whilst not providing an acceptable solution.

I have been working on this problem for 4 days and we have been without a washer for 2 weeks now. We own a Maytag Washer, Dryer and Dishwasher and I have bought Maytag's our entire 20+ year marriage. The washer in question is an 18 month old Top Loader. The Suspension rods holding the drum needed replacing. Picture is attached from the Maytag parts site.

THE PROBLEM -

Sears Home Service came out to repair the washer after sending parts (2 different times) here to the house manufactured by the Whirpool Corporation - Part #W11130362. The picture on the Maytag Replacement Part site and the Maytag Customer Service parts people say the part should be just over 22" long (see attached pic). The TWO boxes of parts that were mailed to my house with the above mentioned part number are over 23" long (see attached). The Sears Home Service repair technicians said these parts would not fit in the machine. According to Sears, Maytag no longer makes the original part and this replacement part is the only one made but it does not fit my 18 month old washer.

How do we get the correct sized part to repair our not very old machine? Why would a company not make a part on an 18 month old machine?

I have been faithful to this company but after spending in excess of $400 to fix a 2 year old Maytag top end dishwasher last year, $350 to fix an 18 month old washer and now the fact I can't even get the washer fixed, I think the Maytag Corporation is not the company or the machines they use to be. This has been frustrating and lost any faith in these products for future purchases.

We built a new house in 2012 and purchased new appliances at this time - the Maytag Bravos XL washer and dryer were part of them. We have been having issues with the washer becoming unbalanced during the spin cycles, laundry not coming clean on the initial wash (lightly soiled laundry) and therefore have to wash a second time (additional water and hydro costs incurred). We have had a repairman come look at the washing machine and were told the parts used are Samsung, not Maytag/Whirlpool, and the bearings need to be replaced. In order to replace the bearings we need to replace the entire drum unit which is almost the cost of a brand new machine. I have sent my inquiry to the Maytag customer service team which indicated a 3 day response - 2 weeks after my initial email I received a response that said it is out of warranty with a copy of the warranty page contained in the manual. I have also called the customer service line twice in order to speak with someone but have never received a response back. Is this the type of service that is to be expected from Maytag? We are a family of 3 therefore do not have large amounts of laundry, is your product only expected to last 5 years? I would like to discuss having a replacement or repair done as soon as possible, this has been going on for over a month now and am worried about using the machine therefore have been going outside the home for laundry. Frustrated and disappointed in this product and customer service!

Model number medc300bw. Serial number m43972829. Purchased 10/20/2014.

I purchased my maytag dryer exactly three years ago when my dryer sparked in the back and shut off. It knocked all the electricity in the house out. My electrician determined that the wires in the dryer that connected to the power cord were not insulated and burned and melted together. He taped the wires and reconnected the dryer. I'm not too happy with maytag reliability. I'd be happy to send you the pictures of the melted wires.

Susan lacey
[protected]@comcast.net
[protected]

I bought a Maytag washing machine in Jan 2016, Model #4KMVWC300BW0 with serial #C43230158. In Jan 2017, I requested for a general cleaning and no trouble found. In June 2017, it stopped working. According to the service technician, the motherboard needs to be replaced but they don't have a stock and it has to be ordered from the US. For the past 5 months, I have been calling to follow up but the service center in the Philippines
said that they already ordered but do not know when it will arrive. I'm terribly disappointed that your product broke down in only 18 months and taking so long for the part to be shipped. I want my money back or at least fix the problem ASAP.

Purchased the maytag fridge french door bottom mount mft2776fez00 in november 2016.

May/june 2017 there was large amount ice/frost build up behind produce cabinets with water leaking.
Food spoilage,
Whirlpool repair changed the thermostat.

October/november 2017 again ice built up with water leakage. Food spoilage.
Whirlpool repair has now ordered a new control system and evaporator.

This is a brand new maytag refrigerator which has main components like thermostat, control system & evaporator breakdowns

Maytag sold me a defective fridge or this model has defects.
Whirlpool/maytag is refusing to change the unit.

Maytag keeps trying to sell me extended warranties!
Terrible customer service.
Do not recommend maytag

Don't buy! We purchased this washing machine from Lowe's 6 months ago and the door is locked and won't open. I found a video on YouTube on how to remove the top panel and release the door latch manually. I called Lowe's and they have arranged for a repair technician to come out but not until 6 days from now. I would have never bought this machine if I would have known this was a common problem. According to Maytag, there are no recalls at this time - there should be!

I purchased a Maytag washer a couple of years ago. I was so excited about my new washer being a Maytag and being made in America. However, the washer pulls on my clothes and causes snags in the material of my clothing. I have enclosed a few pictures of the damages. I guess I just kept hoping it would magically go away. However, it has ruined so many at this point that I am just overwhelmed. I have searched (felt around) inside my machine so many times to see if I could find something that causing the snags to my clothing, with no avail. Can you help me with this problem? I included a picture of the information on my washer (model number, etc). Thanks!

Lowes purchase: 25 Cubic Foot Maytag/Whirlpool refrigeration from Lowe's 3/11/2011. Side by side with ice maker and water dispenser in door.
no additional warranty purchased.

on 11/05/ 2017, 6 year old product @$1, 372 + plumber to connect water line, the refrigeration side of product freezes all food.
lowered settings on freezer, refrigerator and humidifier.
all food frozen on refrigerator side and must be thrown away.
six (6) years? now i have to purchase a new refrigerator.
who replaces a $1372 refrigerator every 6 years?
do not purchase maytage/whirlpool.

I purchased a Maytag Bravos XL washing machine model # MVWB950YW from Manuel Joseph Appliance on 3/31/2012 for $999.00 plus tax and delivery. Early this year (2017) we had an unmistakable sewer order coming from the washing machine. The washer is left open when not in use and wiped down at least once a week AND per the directions every 30 days is cycled through the cleaning cycle with Affresh. After running a cleaning cycle with clear vinegar and another with baking soda/water mix, I went to the internet for help.

https://www.youtube.com/watch?v=hNL2CBnQw4M
https://www.justanswer.com › Home Improvement Questions › Appliance Repair
https://maytag.pissedconsumer.com › ... › Appliances and Electronics › Maytag
https://tvclip.biz/.../how-we-fixed-the-maytag-bravos-xl-washing-m...

These are just a few internet connections on how to fix the smell. When I called Maytag about a possible recall, they told me to call a repair person. I don't think I should have to call a repair person once every 6 months or year because of a design flaw. The water sits in the bottom and doesn't drain completely.
Please help us out. I've contacted Manual Joseph and Maytag directly to deal with this problem.
Thank you!

I bought this machine about 4 years ago and because I do not believe in filing unsubstantiated complaints I have waited until now and I am extremely frustrated and disappointed in this product and have tried all of the recommendations that exist! This machine is built to wash clothes without a reasonable amount of water and causes the following issues: washer imbalances on spin cycles causing this cycle to repeat itself numerous times and the machine to be jumping around uncontrollably; premature wearing out clothes and ruining numerous clothing items even when washing same types of fabrics only in the same wash and having cost us well over $800 in ruined items; low quantity of water and needing to use laudry bags makes this machine inefficient in washing clothes properly often causing me to wash items a second time. I am also very disappointed that I have trusted the Maytag name for this purchase and obviously because of these issues you have made many changes to this product! I do not have money to purchase a new one otherwise it would have done a long time ago! Intrust that you will have a reasonable solution for me and please do not refer to any efficiency suggestions as I have tried them all!

i bought all new maytag 8years ago washer dryer dish washer stove microwave washer was repared 1 time then scraped the oven element burnt out replaced gasket came out of door dish washer never cleaned dishes well have to hand wash first even coffe cups the microwave dosent work just able to use the light and the fan now the dryer is messing up iam so disapointed in maytag products i had planed for these products to last 20years my family has bought less expensive products sill using them i never plan to buy a nother maytag .

I bought this product 10/9/2017, from Home depot
Product delivered 10/13/2017 in late afternoon. Our family left to go out of town directly after delivery. When we got back Sunday evening 10/15/17 I started up a load of wash. Water came from the machine and onto the floor. I went to home depot the next day at 8 am. to complain. They said I needed to call Maytag. The home depot manager, Jeanette, called Maytag and scheduled a service appointment for the next day, 10/17/2017. When the repair man arrived he checked things out and found nothing leaking. He did level the washer as it shook during agitation and spin cycle. I used the machine and watched the loads as he told me to do. Four days later I had water on the floor. I decided to start watching the machine more closely. Nothing happened again until the next week when again water on the floor. Both were the deep fill water and power wash or whites cycle. I had no problems with any of the other cycles. On Monday October 29, 2017 I called Maytag again to complain and told the gal that the problem with the water is hit or miss. It doesn't happen every time but this is a new machine and why is it doing this? The same repairman came out. He decided that the mother board?or control Panel needs to be replaced and he ordered it. Well, my husband and I feel that if it needs that, then why are we not just getting a new machine? I called Maytag and was told this was not their policy. They will only repair the machine. This machine was defective from day 1 and we feel that this should not be our problem to deal with. I have contacted Home depot and am waiting to hear from them at this time. We are very disappointed that no one seems to care how we feel. I haven't even made the first payment on this washer. I don't know if your customer service or repair department keeps records or not. Obviously I don't tape phone conversations. The repair man is Richard from Countryside appliance. [protected]. Jeanette is the manager at Home depot I talked to and her number is [protected] ext339. My name is Ann Barney [protected], 220 Walnut DR Prudenville, MI 48651

I bought a Maytag Dishwasher model mdb7749awm1 about 6 years ago. Since then, I changed the front panel twice. Last time I changed it was in July 2016. Now it is broken again. The part number I need to change is: W10811151 . So in the past 6 years, three of them already broken. Why this is happening? Is there a design flaw for this model? Every time I have to spend more than $120 for it. This really shouldn't happen
Thanks for your help
Mei

On October 17, 2017 my wife discovered a wet basement. At the end of September we had been in the basement and it was dry. The fridge stopped making ice and we called Maytag who sent Via(subcontractor) to our home.
They were at our home Oct. 4th and 11th. Each time they moved the fridge out from the wall. On the 17th after discovering the problem we suspected that the fridge was the problem. Via pulled the fridge from the wall again and found a pinhole in the cheap plastic tubing used for water to the ice maker. Coinicidence? We think not. Now we have warped floors, mold, walls to be removed, carpet ruined, etc. Lucky we have Chubb insurance. We suspect they may be getting in touch with you.
Via has told us that they are not responsible. Via has pictures and video

Case [protected]
Purchased May 2017 / Home Depot
10/17/2017 Washer would not agitate, drain, fill with enough water to cover laundry, spin.
10/23/17 Service tech ordered all the following parts Gearcase, Speed Starter ASM, Belt, CAM / pulley kit, control board, water valve. F2E1, F5E3, F7E1 oil seal leaking out of gear case
10/27/2017 no show - service called in sick
10/30/2017 2 service people arrived, on time to install all parts above. Did not test or run the washer. I had left half way through the repairs (meeting I could not move, again) My husband took time off work to be there while they worked on the washer.
Tried to begin on the MANY loads of laundry now piled up and the machine would not fill, or agitate.
Called Whirlpool again, was on hold over a hour, again.
10/31 another day off work - service is scheduled 8AM

I have a Magic Chef gas range. Yesterday afternoon I phoned customer service just to ask what the error code "F-7" meant. It was not listed in the book that came with my oven. After waiting more than 20 minutes the woman I spoke with said she had to switch me to the Magic Chef number. Although she was polite I asked if she couldn't get me this information and she said she could not. She gave me a direct number and then forwarded my call. In all, I was on the phone for 1 hour and 15 minutes. I never did speak to anyone in the Magic Chef area. Obviously, customer service is non-existent!

My oven is model number 3468XVW. Full information should be included in the literature.