Google adwords — billing errors
Had a campaign running in adwords that ended on a certain date. Campaign was paused within adwords system, but over a month later the billing is still going for the campaign that was paused. Spoke with Google and their staff said they were willing to offer only a partial refund and leave our company stuck paying almost $20, 000 in ukrainian dollars or almost $2500 in us dollars.
They admitted that their adwords servers have experienced glitches before where problems have been experienced. However, they were not willing to provide the refund for the actual amount that was stolen from my business by Google.
I do have future campaigns that I will spend on with search marketing, but I will use other sources other than Google and choose to never advertise with the company ever again. What they did is steal from someone else and play the game with their technical back-end support to fraudulent bill someone for ads that were aired after a dated event was already ended. There wasn't even a web page active for the ads to send people to a landing page. It had a message stating that the event ended on a certain date.
До біса Google
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