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Google Complaints 1500

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8:26 am EST

Google I am complaining because someone has hacked my personal email

Since yesterday someone has hacked my personal account my email is or better said was
[protected]@gmail.com
I have no longer access to my email account! I also noted that he changed the verification questions that I used to have and maybe even added another telephone number but for that I don't know! This person device was located at Limassol Cyprus, from Firefox 58.0, IP address: 93.109.92.130, February 10, 11:42 AM from windows it is an unrecognised device and I tried multiple times to remove it or even report it but he was keep changing my passwords and at the end he managed to change also the verification questions as I said and now google is sending me text messages to my personal phone which is [protected] (cyprus) but then when i enter the code it makes another verification question which I DIDN'T put!
I am kindly ask to recover my email but only when you call me or contact me on my phone [protected] which is the only phone you can find me!
I also had send some request from my new email [protected]@gmail.com
and is linked with my friends email as a recovery email which is [protected]@hotmail.com! Please I kindly request to help me and recover my email because is very important to me I am a student and is also linked to my university this person also hacked my ICloud cause it is connected with this email! I would like to hear from you either to my new gmail account or send it to my friends the most accurate way is via phone!
Thank you in advance
Ellie Argyridou Lachmann

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2:47 pm EST
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Google customer service at [protected] leo garcia unethical conduct

I am an individual not a company

On Saturday 2-10-18 I called [protected] in order to get help with a questionable pop-up claiming to be from Google Chrome stating that my financial account passwords may have been compromised and giving the number [protected] to contact. I had to reboot my computer to get out of that screen. I then searched Google customer service and was given the number above [protected]) to call. On calling that number the female who answered did not identify herself as being affiliated with Google. She directed me to call [protected] for technical service.
I called that number and spoke to an individual who identified himself as "Joseph" who addressed my issue. He took control of my computer and began diagnostics. He called me later and told me I needed to have a Dell firewall 2600 installed to remedy the problem and then removed. He told me I would need to pay $1500.00 as a deposit paid for by purchasing Google Play cards and I would be refunded $1495.00 paying $5.00 as "rent".
I bought the cards and supplied the information from the cards and purchase receipts by scanning them while he was in control of my computer. I also spoke to a man who identified himself as "Leo Garcia".
I was directed to leave the computer running while the firewall was installed and he would call me back. He called later and said to leave the computer running all night and he would call me around noon on Sunday.
I called [protected] Sunday around noon and again the female answering did not identify any affiliation with Google. I gave her the phone number given to me by Joseph [protected] ) and asked her to verify that Joseph and Leo Garcia were Google employees. She stated that the persons and phone numbers were legitimate.
At 12:32 PM I called Joseph [protected] ) since he had not called. He stated that more issues had been found and he would call me back. He stated that my computer had been infected with a virus from Russia and Nigeria and that a different firewall, Dell 3600, would have to be installed to correct the problem. He told me that I would have to pay a $3196.00 deposit to have it installed but Google would refund the entire amount.
I stated to Joseph that my issue with that plan was that I had never verified that anyone I spoke to was actually with Google and I would need to verify that before sending anymore money and the plan he was proposing was developing as a scam. Joseph then referred me to Leo Garcia.
I expressed my concerns to Mr. Garcia that I had nothing but their word that I was actually dealing with anyone from Google. I told him all I needed to do was to verify who I was dealing with. Mr. Garcia became very irate that I would suggest he was involved in a scam and offered me a pass to come to their facility in NY to verify it, which made me more suspicious since I am in NC and he knew there was no way I could come to NY. He said he would not speak to me any more, ended the repair activity on my computer and hung up. I had insisted that I needed more verification than a voice on the phone to verify I was dealing with Google before I sent more money to them. As far as I could tell, he could be the one responsible for the virus and since he had control of my computer since the pop-up the phone numbers may not be valid.
All I want is my computer repaired. I have no problem with posting the deposit if I can verify where it is going and I will be reimbursed.
Please contact me by phone [protected] or [protected] as I will not be using my computer due to the possibility of a virus.
Thank you
Thomas Evans

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2:22 am EST

Google unauthorised debit card charges

Arun Mishra
Three unauthorised transaction were carried out from my debit card on 8th Feb 2018 at 4:29 pm from google*cryptapp, of three transactions: first debited Rs. 50, then Rs.5000, and subsequently for Rs 6000.
We have connected authorities in our SBI branch where they registered complaint with State Bank of India and provided ticket No. [protected].
I, thus request to kindly look into the matter and refund back the said amounts as early possible.

My mobile no. [protected] and e-mail ID is [protected]@yahoo.co.in.

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Roxy baby
, US
Feb 16, 2018 1:31 pm EST

My name is Roxanne Sparks. Last night on 01/15/2018 my 5 year old granddaughter was playing "Talking Tom Gold run". Without my knowledge. She decided to click on 2 of the characters. One cost $49.99 the other $99.99. Normally when she clicks on something that costs money She hands the phone to me because it requires my password. It did not do that this time. the only reason I caught it was because she was about to buy another. that would have been another $39.99. I told her no. she then told me about the other 2 she picked. She didn't know that she was spending money. I almost had an asthma attack when I saw that she spent $148.00. Money that was meant for bills. I don't get a lot of money. I am on a fixed income and need every penny I can hold on to. I need you to contact me immediately. My phone number is [protected]. My email is roxyrose1959@yahoo.com. My address is 3114 8th Street F, Lewiston, Id 83501. Please get back to me ASAP. Thank you.

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6:03 pm EST
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Google google - unethical behavior

Account #: [protected]
In Nov, 2017, I contacted your company in good faith because I am a small business who need help and I honestly thought Google was a good company. A representative in India discussed with me what I needed - an ad to run for Christmas with a budget of $500. I gave him permission to set up the ad and that was it - they only reason I knew the ad was up and running was seeing it on the web. The next thing I know it is the end of January and my bank account is overdrawn and I am bouncing checks. I have received no bills, no updates - nothing. The only correspondence I received was that my bank account needed updating. How can Google justify this? Your 'Customer Account' Dept tells me this is my fault because all they did was set it up for me but where is the customer service in that - how was I to know I was going to keep getting charged for something I did not ask for nor did I want. This was a one time thing for Christmas only. I am at a loss as to how a company with Google's reputation can sit there and deny a small business a refund that is clearly justified. I know $1000 does not mean anything to Google but I can't pay my bills because of your so called help.

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5:00 pm EST
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Google google pixel phone

My pixel microphone no longer works as of 1/27.18 No one can hear me speak. I have reached out to support 5 times to have my phone replaced. Case number [protected] and [protected]. I am told it has been escalated, however no one has contacted me. I was told 24-48 hours, we have exceeded the 48 hours. My need for a replacement has gone into a dark hole. Such disappointing service. The phone has been trouble shot...the microphone has been identified, this as a manufacturing problem. Google is very aware of this problem and has been replacing phones for this. My phone is technically 45 days out of warrenty, it was one of the very 1st phones purchased. This is not my fault, it a manufacturing issue. I want my phone replaced. I leave to go out of the country next week. Timing to replace the phone is critical. Your immediate attention is requested. As a consumer I should be treated better than I have. I do not have a working phone, this is a true hardship.

I did want to add that I took it to ufixit as requested by the tech, they have very little knowledge of what to do (as I believe Google has been replacing phones for this problem). They quoted me $120 and said they "thought" that might fix it. As a consumer I should not have to pay for a repair that you admit is a manufacturing problem.

I look forward to getting a replacement phone asap. Thank You. Sydney Barovsky

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6:37 pm EST
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Google what am I being charged for???

#740698 GOOGLE
*YouTube Red g.co/helppay# GB
30 January 2018
- $12.99
Card 8005

Another one on the 31 December 2017
Ref no. [protected]
GOOGLE * YouTube Red g.co/helppay#
-$12.99

The above are coming up on my bank statements. I don't know what this is let alone how I am even being charged for this, but I definitely want my money back and all my details DELETED.

I don't know the Catagory I've just put credit cards, coz I don't know what I'm being charged for.

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9:05 am EST

Google unauthorized charges - helppay

1/28/2018 GOOGLE *telepathic g.co/helppay# GBR
USD 5, - (120, - CZK)
transaction code [protected]

I want my money back as soon as possible.
I have bought NOTHING from Google play and I have not approved any authorization.
I am an individual NOT a company
This is a very upsetting thing to had happen!
As is clear from the comments a fairly frequent think. Not worried about data leakage?
[protected]@gmail.com

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8:25 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

hi, i've recently checked my debit card, and saw this transactions Jan 26, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49 Jan 26, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49 Jan 25, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49 Jan 25, 2018 POS W/D SV...

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1:49 pm EST
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Google unauthorized credit card charges

I was checking my charges on my credit card today (1/24/2018) and found an unauthorized charge from googleplayg.co/helppay#Ca. for $15.42 on 1/22/2018. I did not authorize this. I do not have an email stating this was done, do not have an order in history, etc. I would like to have a refund credited back to my card. I have no documentation, except my charge card statement.

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9:20 pm EST

Google unauthorized charges

Google Kabam has taken roughly 280$ out of my account the past month and a half . The thing is that I have an iphone . How can I get this money refunded ? This is the third time this has happened . The first time the money was refunded into my account in a matter of 2 days . Now they say I have to contact Kabam because it is highly unlikely that the money is still getting taken from the same company plus this is a new card . But there is no way to call them .

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6:22 am EST
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Google spam

waaaay too much spam -

how to unsubscribe or get this stuff blocked?

i am requesting you to stop the flood of spam that shows up every day
in my inbox and in my spam box

if it is in my inbox, i mark it as spam, but it keeps coming back

if it is in spam, i can't unsubscribe w/o opening it and subjecting my computer to viruses etc

how to get rid of this? please filter everything that comes to spam, and stop everything that i mark as spam

tyler.[protected]@gmail.com

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1:35 pm EST
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Google google is censoring my emails!

I've been updating my family and friends on what really is happening in Washington, DC. Today, 1/17/2018, I sent an email and ended as usual with the American Flag. Then after sending I pulled it back up and the flag was removed! So, I sent another email to the same people complaining about the removal and put 15 American Flags on the email. ALL Flags were removed and replaced with little black squares! Another emailed received by a friend had a red and blue blur, no stars!

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4:54 am EST
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Google charge for £13.49

Hi, for the past 3 months a charge of £13.49 has come out of my bank account. It says Google telepathic. I have no idea what this is. I have now blocked this charge from my bank. I do have a Google play account which has no subscriptions on.

Could you please tell me what this charge is for? And could these be refunded back into my account. Look forward to your reply.

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4:07 am EST
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Google google play

Hi,

It's the transaction dates from 10th January 2018 to 12th January 2018.
It's roughly around the price of $965.00 there is roughly 60 transactions. I have cancelled my card. But the bank said if it's reversed it will go into my bank account. Failing that I an happy to provide my bank account details.
I have sent Numerous emails to Google Play store and the Developer. The Developer emailed me advising me to get The refund.i also forward that to Google Play store. And still refuse to refund my $960.00.

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2:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google transaction charge

Hi There,

I receive the following transaction the 7th of every month and have no idea what it is for could you please explain and cancel it?

TRANSACTION DETAILS
Description: V2823 07/01 GOOGLE *Gordon Su g.co/helpp [protected]
Amount: - $4.29
When: Sunday, 07 January 2018

ABN: [protected]
Phone number: [protected]
Email address: [protected]@google.com
Website: google.com
Address: Internet only merchant

Could you please send the reply to [protected]@hotmail.com as my gmail account is rarely used and i dont know my sign in details.

Regards,

Jodie Bennett
[protected]

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Resolved

Fuck you google useless complaint system that i cant delete and has my details on it because i thought this was going through a complaints system just fuck useless set up

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1:22 pm EST
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Google call made to my father stating they were a loan company sister - site from google play

My Father received a call yesterday from a loan company that said they were affiliated with Google Play. They offered my Father a 5, 000.00 loan at a 3% interest rate and said that they are able to do the low rate due to Google being such a big company. They explained the loan process and told my dad that all he needed to do was pay for insurance, provide banking information, ss# and taxes on the 5, 000.00. Total cost was over 600.00 when all was said and done. They also offered an additional discount if paid through Google Play and reminded him of how convenient it would be for him to pay with the cards for his monthly payments of 91.00. They sent my father to the store to put the money on the cards and asked my dad when a good time to call back would be. Dad followed direction and emptied the cards over the phone. We are devastated. My father was looking up loans to help pay for my mother's medications and now cannot even pay their bills. My father then went to the bank immediately to protect his account, change debit cards and then spent the evening on the phone cancelling his auto bill payment accounts. Today, 1/9/17 at approximately 12:10 pm we received another call from the same company asking for more money. I asked my father to stall them so I could reach out for help. All I could think of was to have him go along with "acting as tho" he would need time to get more money and they agreed to call back in an hour. They have not called back yet, but they will want to get more money. We called the Kenosha police department and an officer came by for him to fill out a case report but was informed there was not much they could do. We desperately need your help. My Father has no money left and my mother is out of medication. Could you please contact us and help us.

Date of the incident 1/8/17
Google Loans Today [protected]
The card ending with 32 had 199.00 on it.
The card ending with 33 had 425.00 on it.
Both cards were bought at:
Walgreens- 3805 80th Street
Kenosha, WI 53142

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11:45 am EST
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Google google telepathic/ google mammoth

I got a charge from google telepathic for 14.99 and google mammoth for 2.99 on 01/06/18. I have no idea what these are and i never authorized the payments and have never set up any kind of automatic pay. I need this refunded to my card, or i will report you to the bbb. This is my child support card that youve taken it from. The only reason the card was on file is cause you make us put in a card number to ever get "free games". This is crap cause youve not just taken from me but my children.

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3:21 pm EST
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Google google play

I want to say that u people are the big vultures of money... I added my hard earned money on google play balance and now I want it back but I cannot have it... What kind of a policy is that... Tell me... I want the money to be transferred to my bank account or my paypal account... But the google team says it cannot be done... Against our policy... To hell with your pilicy I want my inr 468 rupees back into my account as soon as possible... Please I need that money... Consider my request I will be greatful to u... Thank u... Waiting for reply... My emai [protected]@gmail.com name wasif farid

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9:24 pm EST

Google not getting all of my conservative emails through gmail

Very simply. I am not receiving conservative emails. They are getting to my phone, but not to my gmail account on my computer. I even tried to forward conservative emails from my phone and they are not getting through. I hope google is not a political arm of the democratic party. The flow of information should be controlled by the user not a corporation.

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3:25 pm EST

Google unauthorized credit card charges

i have been charged every week since Nov 21 2017 of 2.99$...?!
I did not authorized any of this! What are these charges for? and how did you manage to charge my card without my authorization. I never use this card for any automatic payment or charges...Please refund. Thank you!
Below are the dates when my card was charged.
Nov 21
Nov 28
Dec 5
Dec 12
Dec 19
Dec 25

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google account was posted on Jun 20, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8774 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
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  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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