Google

First let me start off by saying that I never seen any of the emails. Later on as this progressed I found out that a filter was set on my email account to send any email that had the word google in it directly to my trash folder.

April 27, 2022 7:26 pm Email: An order was created for two Google Pixel 6 phones.

April 27, 2022 7:26 pm Text received from my credit card company notifying me of a transaction at the Google store in the amount of $2335.38. I immediately call my credit card company to let them know that I did not make this transaction. They cancel my card and start a fraud dispute.

April 28, 2022 2:51 pm Email stating that "Your Google store order is on hold".

Verify your payment info

There was a problem with your payment method. Update your payment information in your Google Store account within 7 days to avoid order cancellation. Learn how to update your payment information.

April 30, 2022 11:40 am Email: Your Google Store shipment is here

Time to celebrate

FedEx just dropped off your shipment. Go on. Open it and enjoy.

I click on the Fedex shipping link and find out the order has been delivered at a trailer park 3 1/2 hours away from me and signed for by someone I have never heard of.

April 30, 2022 2:50 Email: Due to suspicious activity, we’ve suspended the ability to make payments through your account on Google products and services to prevent unauthorized charges.

To reinstate your ability to make payments, we need to verify your payments profile.

You’ll need to upload:

An image or scan of the payment method or a statement to confirm ownership

A scan of a government-issued photo ID that matches the billing name

For more information, visit the Google payments verification help page.

Verify now

May 5, 2022 Email: 10:10 am We couldn't verify your claim

Hello,

After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.

Here are the details of your claim:

Claim ID [protected]

Payment method Discover •••• xxxx

Total amount disputed $2,335.38

Total amount refunded $0.00

VIEW CLAIM DETAILS

Thank you,

The Google Payments Team

May 12, 2022 3:53 pm Email: Thanks for contacting Google support team,

I'm Steven, I specialize in providing support for Google Store for North America region users.

I understand that there were two orders placed from your account which has been delivered to another address and it was charged from your credit card without your consent,

In order to assist you further on your concern, please share the order Id details of the two orders,

Please share the details with us by replying to this email,

Thanks for your understanding and patience.

Thanks!

Steven P

The Google Support Team

At this point I find the above email in my trash folder.

May 19, 2022 10:49 am My response to the above email:

Transaction ID# GS.[protected]

All of these emails were directly sent to my trash folder. I just saw this email this morning, along with many others from google. I believe my email account was hacked and they hid all google store messages from me. I did not purchase these phones. This is a fraudulent purchase! They used my name and sent to an address that is 3 hours away from me. This address would not even match by billing information from my credit card.

May 20, 2022 8:20 am Email: Thank you for reaching out to the Google Support Team.

I understand that this order(GS.[protected]) has been placed from your account with your consent,

I am sorry to hear that you're facing issues with unauthorized charges. I’ll guide you through the next steps necessary to resolve this matter.

I kindly ask you to report the unauthorized charges by filling out this form.

Please ensure that prior to submitting the form, you’re signed in to the Google Account (Google email) in which the unrecognized charges occurred.

If you report transactions for multiple payment methods, you need to file a request for each one.

Once you submit the report, you’ll receive a confirmation email with a claim ID within 12 calendar days or 10 business days.

To check the status of your claim, return to this form and enter your email address and claim ID.

If the status of your claim is still under review after 12 calendar days, don’t hesitate to get back in touch with me by replying to this email.

June 7, 2022 8:26 am Email: Your Google payments profile was temporarily suspended because you reported to your card issuer that at least one of the charges on your Google account was fraudulent. (Banks call these “fraud chargebacks.”)

Because fraud chargebacks usually occur when a payment method is used without the account owner’s authorization—indicating that the Google account has been compromised—we automatically suspend accounts that receive chargebacks to prevent further potentially fraudulent charges.

With regard to your account, however, a review of your account by our security team has found no signs of unauthorized logins or your account having been taken over by someone else.

You may want to check with any friends or family who may have had access to your device to see whether they intentionally made the charges.

Because we found the charges to be legitimate, we ask that you contact the issuer of your card and request that they reverse these fraud chargebacks.

Once you have confirmation from your issuer that the chargebacks have been reversed, click here to attach any supporting documentation from your issuer (such as screenshots of confirmation emails), and we’ll reactivate your account. Until then, your payments profile will remain suspended.

To prevent similar issues in the future:

Do not file fraud chargebacks with your card issuer if you, a friend, or a family member made the purchase through your payments profile

Fraud chargebacks should only be used in cases of outright fraud or illegitimate takeover of your account by someone else. Using them otherwise is against the terms of service of most payment methods.

Contact Google support to request refunds

If you need your money back because you are not happy with a purchase or because you made the purchase accidentally, request a refund by contacting Google support for the product or service you purchased. These requests will be evaluated under our refund policy.

For more information, visit the Google payments help center.

Thank you,

The Google Support Team

June 7, 2022 2:15 pm Email: We couldn't verify your claim

Hello,

After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.

I'm not sure what to even do at this point. I know I will not pay for this fraudulent unauthorized purchase! How can they say my account was not comprised when all my emails with the word "google" in them were redirected directly to my trash folder? Apparently they do not believe nor do they care. They contradict themselves by sending emails regarding suspicious activity but then say my account was not compromised. If my credit card was cancelled right after the order was placed, why is there an email the day after wanting payment information verified? And then they still shipped the phones! I am telling everyone I know and will post this all over the internet! Google is a horrible company that doesn't care if it's customers are scammed!

there are 14 withdrawals of 0.99 from ny gift card google*nguyen+le+than

https://balance.Van6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O40024697165

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O3002522CEBE

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O500261B1603

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O1001212AEAA

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O500261B172E

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O1001212AEFF

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O4002469710B

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O1001212AD82

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O20025853D1F

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O500261B18BF

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O20025854105

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O600267D932C

- $0.99

6/8/22, 9:11 PM

GOOGLE*NGUYEN LE THAN - O400246974CA

- $0.99

6/8/22, 9:11 PM

GOOGLE*NGUYEN LE THAN - O3002522CDF2

- $0.99illaGift.com

There was a reoccurring monthly charge of $5.33 on my PayPal credit card. Invoice number [protected] which has to be bogus. I want it removed and my money refunded.

It is obvious that Google and PayPal make resolving such issues as difficult as they possibly can. What happened to your integrity?

user

Google

- $5.33

May 25

Payment - PayPal Credit

Paid with

PayPal Credit$5.33

Manage Google payments

Transaction ID

8GV03593KS088910S

Seller info

Google

https://support.google.com

noreply+[protected]@google.com

Invoice ID

[protected]

Purchase details

Monthly charge

$5.33

Total $5.33

We have a pending charge for June 13th in our joint checking account for something called Google Ultimate for $21.19. My wife said she never ordered this and neither did I.

Can you look into this and contact me.

Robert Thomas

[protected]@yahoo.com

[protected]

Was telling them about this lady named Flora Andrews who's a cyberbully racist and he responded to my Gmail message I sent him and he decided to be mean to me he's saying are you confused as to what this page is all about I don't like how he was being mean to me he was basically bullying me. Guy all he wanted to do was be mean to me he said you must be confused about this page he said to me I can't do anything about her because she's not on the page and I said that she is on Hangouts and he said he can't do anything about her they would only deal with people that are on their page that are bullying you.

The whole point of the kindle app is to buy and read books without having to purchase a computer or tablet just to read. Your monopolistic policies have dragged you into court before, ARE YOU IN A FLAMING HURRY FOR US TO DRAG YOU BACK THERE? Cause we are sick you death of you trying to force everyone to buy Apple products and use Google for everything! I've already dumped your leftist biased search engine, I'll dimp the whole Google company and go back to reading paperbacks before I'll suck Google off like that!

Took a total of $18.90 unauthorized out of my account. GOOGLE *Activision Mountain ViewCAUS This is the name of what appears on my account. This happened on 6/2/22 and it was $1.05 each charge and it did it about 18 times. I’m not the only person who has been a victim of this.

I can't submit a complaint because there has to be a maximum of 150 symbols. when you go back to count the symbols, the scroll is so quick you lose what you have typed.

Now you tell me the complaint is too short and won't receive any attention. That makes me wonder how important does one have to be to be treated as a loyal customer? I tried to submit again and it is required to give name, sign in or create account I have already given my email address.

I would appreciate a response.

Seems like every time I try to search for something your search engine makes me jump through hoops by making me look for traffic lights, bycicles, etc. This last time made me do this four times. YOU ARE FIRED. I am done jumping through your hoops. You better find a way of not punishing me for looking up things or I will not be coming back. Comprende

Honest business reviews are being removed from Google ads. I, and many other customers have reviewed CBA Fence Pro in Gulf BReeze Florida and they are being deleted. My first review was placed on the 19th of May. It disappeared on the 20th of MAy. I have photo proof. I placed the review again every single day consecutively and it never gets posted. The business is likely losing revenue as a result of these unilateral actions.

Can you explain?

I have used Vroom and Texas Direct Auto before it became vroom and was very happy until now. I have purchased several vehicles and my last two experiences. I bought a Toyota Tundra about 2.5 years ago. Low miles looked great drove great. Went to the TDA location to pick up and drove it home. A few days later the weather cleared out and we had a sunny day. I noticed the paint in passenger rear panel and on the cab had slightly different hues. I started looking and found fresh paint overspray and masking tape inside the fender well! It was reported as accident free. They took it back and tried to match the paint two times and could not do it. That took a month! Finally they paid to have a pro shop fix it. My second experience was just this month. I bought a Cadillac SCT in cash. Paperwork signed money paid and got the notice that it shipped. A week later I got a notification that they found a defect in the sunroof and it will be shipped once fixed. BUT wait it was already shipped I was informed via email so I called. Originally on the website it said the car was here at the TDA location. I told the sales manager I was gonna come down and buy it and drive it home. I was told that it wasn’t actually there and they had to ship it to me at a 1200 dollar cost which I paid in full with the vehicle price. So I have paid for the car and I have a signed contract and delivery notification this is now my car, however when I call they will not tell me what exactly the issue with defect is or what parts are needed or when I can expect it to be finished. Nothing, they would tell me nothing except I can wait for an indefinite time or I can find another vehicle to swap with ( lol sure can’t wait to do this again!), or I can get a refund in 5-10 days. I talked with an attorney and I did some research and found the the Texas AG filed a lawsuit on vroom just months back after there were 5000 complaints filed in only a few months in Texas! After almost a month of getting no where except I did find out the vehicle was here all the while and the shipping charge was bogus and I have several documented false contradictions and also all of their people are rude after you pay so finally I just decided to get a refund. I used to be a fan and have sent several buyers there over the years however now I will tell you STAY AWAY. If they have done this to a repeat loyal cash paying customer and have such a bad reputation now then trust me your experience will most likely be a horrible one! Yes they have lower prices than most but there is obviously a reason. You get what you pay for. I got an in-house repair job that didn’t match and bought a car that they would not deliver! STAY AWAY FROM VROOM AND GET YOUR NEXT CAR FROM ANY OTHER DEALER!

Oh one more thing. I was thinking early in the process just a week after buying the CTS, that maybe I would buy another vehicle. This time I decided to do a trade in. I have a 2018 GMC Denali 2500 diesel with Alison transmission I bought for $67000 just over a year ago. Vroom gave me a trade in quote for $22000 LMAO! Other dealers were up at 47-50K because that’s what it’s worth! Vroom is a rip of lying company working on mega volume and praying on the unexpected so read reviews and then decide if they would be good for your next purchase. Thank you.

This internet car sales company Vroom is horrible. They have not returned the title to my car, which I was going to trade them. Was unable to get approved by a bank for a newer car so we canceled the deal. That was in March! Every time I call they keep telling me that they're sorry and it'll be 7-10 more business days. I asked to speak to management or have them contact me and there is no management to speak to. I looked them up on the BBB website and they have a ton of people experiencing the same types of problems. The states of Florida and Texas are taking some type of legal action against them. How can a half-[censored] company like Vroom, be allowed to advertise on Google when so many people rely on Google for authenticity. I understand that you may not be able to gage a companies intentions at first, but what about when they get so many complaints and are basically using your platform to rip your users off. I think Google should have some type of system in place where you check with the BBB to see if these companies are abusing their privileges.

Hi Google,

I seem to been charged £13.99 on the 11th of each month since February 2022 by G.co/Helppay#gb and l have no idea why or what this is, or who it is.

Please could someone contact me on [protected] or email me at [protected]@gmail, com and explain why l am being getting these charges and how did you get my bank details without my authorisation?

I hope to hear from you very soon.

Many thanks.

Diane McGovern

Hello, i recently got a card (Gift card visa) for my 20th b-day (05/14/22) she (put $25$) on it. i checked my balance on https://mygift.giftcardmall.com/ it says GOOGLE*NGUYEN LE THAN G.CO/HELPPAY# 06 94043 US has charged you 0.99$ 24x. on the card it says that there will be no charge fees after purchase. i calling the company they said talk to you.

First, I give MS an "F". The most user unfriendly I've ever encountered. I regret the day decades ago when I learned MS.

I've tried calling (hang-up) using their Help to find chat (tells me what to do when I get to chat but not how to get to chat), and looking for an MS store thinking I would physically go there (they're all closed according to their website). I cannot stand this company! If anyone is seeking software and may require assistance, DO NOT SUBSCRIBE to MS!

Alex

4/3/2021: Signed a contract with Window World along with 50% deposit they require. At the time I was told they would call to give me an installation date but to expect the July timeframe.

For brevity I am omitting all the dates and attempts and lengths I went through to attempt reaching this company for information and updates. Suffice it to say they have been extremely non responsive, non communicative as to order status, potential installation date etc.

11/2/2021: Due to unresponsiveness, I called the Corp office and spoke to someone in Customer service. I told them of the issue and was advised that this is a franchise operation but they would contact the office here in my area to have someone call me.

11/3/2021: I received a call from a woman identifying herself as someone in this area. She said she would be following up and would call me the following day. (Of course I did not receive a return call.) After numerous additional calls and Voice mail messages, I finally connecting with a young lady that informed me the problem was WW will not contact you until they have received everything on your order.

Again, I will not list all the attempts and conversations, bottom line after 10 months, I finally got an installation date.

2/7/2022: Installers arrive and there are items missing from the order. They check and find the items are in Orlando so installation is delayed until the following day.

2/8/2022: The installation begins and:

1. One window is broken also needs new screen

2. On another, one part sent is not what was ordered

and does not match the other window in the same

room so could not be installed

3. The order specifies a 94.5” sliding door.

They installed an 80”.

The bottom of the sliding glass door installed is not flush with the tile and has a 1/2” gap (you can actually see to the outside through it.)

The installers and customer service person both promise that I would receive a call by the end of that day (2/8). NO CALL received

2/9/2022: I call to say I have not received a call, the job is incomplete, the door incorrect etc. Once again, I am promised the supervisor would call by the end of the day NO CALL

2/10/2022: Nearing the end of the day, still not having received a call, I call the corporate office and am told they will reach out to the local office.

2/11/2022: NO CALL.

2/11/2022: I e-mailed the corporate office the above information.

2/15/2022: Still no contact, no return call. The broken window is beginning to show signs of rust. I sent the above information to News 5 Investigations.

2/15/2022: Called Riviera Beach Building inspection office

2/16/2022: Inspector came out

2/17/2022: called to say the front window bottom portion is installed incorrectly, they don’t make the top that will fit door size specified on contract. I told him that was what I was quoted for on all my estimates so it must be available. He asked for one of the companies I received estimate from, I gave him New South. He said he is working on it

2/18/2022: I text to check on progress. He said New South told him they couldn’t make the size for him

2/21/2022 Daisy called to say She saw that had contacted me. I told her of the broken glass and screen. She said that installation department would be contacting me.

3/4/2022 Text and LVMM at office. NR It's been almost a year AND you guessed it, the situation has not changed. I've also since run into a few people who cringe when I mention I am trying to do business with these folks. Apparently my story is just one of many. NR/8/2022 Text Kevin

3/8/2022 Text: He replied windows scheduled for next week

3/16/2022 I sent a text to letting him know i’d herd nothing from anyone. No response.

3/18/2022 Another text. No response

4/5/2022 Sent yet another text explaining that I had also called (at least 6 different times) inquiring about status and had received no response.

4/11/2022 Window World had contacted me to see they were scheduling the install for 11 and 12 of April. They did not show and did not call.

A lady from Google Suites walked me through the steps. But she seemed mad and used belittling speech, so I had to tell her that I didn't trust her. I have been trying to close the account all the way back to December 2, 2021, but they still take $19.21 out every month. I even told them I won't worry about a refund. But again, on May 6, they took out another $19.21. Usually they were taking it out about the 1st to the 3rd of each month. Why the 6th this time? Are they evil? Why was she so mad at me? Finally, HOW DO I STOP THEM?

My reply to my post above:

Maybe they confused me with my domain name. I was very busy and really didn't think I'd need the domain name anymore. This was back on December 2. They didn't make it sound like the domain name needed to be kept. Actually when I developed the domain name in November, it seemed like there was confusion - something like whether my email was my domain name or I had to create a name or if the name had to be an email or not an email address. But shouldn't they be able to help me even if I can't find my domain name. Or maybe it is something more sinister? Who can I trust?

A lady from Google Suites walked me through how to delete my account.

A lady from Google Suites walked me through the steps. But she seemed mad and used belittling speech, so I had to tell her that I didn't trust her. I have been trying to close the account all the way back to December 2, 2021, but they still take $19.21 out every month. I even told them I won't worry about a refund. But again, on May 6, they took out another $19.21. Usually they were taking it out about the 1st to the 3rd of each month. Why the 6th this time? Are they evil? Why was she so mad at me? Finally, HOW DO I STOP THEM?

Also I contacted Discover (credit card through which they are taking money). Discover said they couldn't do anything for some reason. But also, about a year ago, Discover had to change my credit card which had an expiration date of June, 2021. There was a charity taking money out of my account. I just assumed they could no longer once my card changed. After getting a new card with different numbers, that charity still took money out. I called Discover and they explained that somehow a company can still take money out and I am the one that has to call the company to have it stopped.

Another issue with Google Suites is that I don't remember my domain name. Today when I tried to contact Google, Google said I need my domain name.

When I thought I canceled, I was very busy and really didn't think I'd need the domain name anymore. This was back on December 2. They didn't make it sound like the domain name needed to be kept. But also, actually when I developed the domain name in November, it seemed like there was confusion - something like whether my email was my domain name or I had to create a name or if the name had to be an email or not an email address. I remember thinking an account I thought I tried to create failed because the domain name or user name or something was already taken. So I vaguely remember trying to create another account. Seems like that might have happened twice. And one time I was surprised when they said I owe $18. I paid the $18 at that time because I was getting frustrated. But I thought it was supposed to be a free trial period and thought maybe they would refund it.

But shouldn't they be able to help me even if I can't find my domain name? Or maybe it is something more sinister? Who can I trust?

WORST CUSTOMER SERVICE I HAVE EVER SEEN! DO NOT BUY GOOGLE PRODUCTS! And if you do, pray not to have a problem with it. I purchased Google Pixel 6 Pro about two months ago and in the second month of use, a dead pixel (one pixel on the screen turned green) appeared on the screen and there seems to be a loose part inside the fone that makes noise when the phone is shaken (phone has never been dropped or exposed to water). I contacted both my provider (AT&T) whose customer service is as bad as if not worst than Google's and also Google to get my problem fixed. I went to the store I purchased my phone from and they told me it was Google's problem and they had to deal with it. I contact Google they tell me to contact my provider. I call my provider to get tech support and after 6 HOURS on the phone with them, the only information I got is that it is a "manufacturing defect" according to three different technicians. My phone is still under warranty and neither AT&T nor Google can access it (that's what they have been insisting on). It is a simple problem, the phone came with a defect and the least they can do is replace it or give me my money back. Instead, they have been avoiding me for the past two weeks and insisting on the point that "I understand your situation but there is nothing we can do about that" NO YOU DO NOT UNDERSTAND MY FRUSTRATION. It is ridiculous how Google treats its customers. I am doing all I can to let everyone know about this situation so no one makes the same mistake I made and buy a Pixel phone. It is their mistake and I am the one paying for it. I do not want to keep a thousand-dollar phone that is defective just because Google does not respect their customers and is not collaborating with me to solve the situation as soon as possible.

Cont'd. 6-digit numbers. Having completed the prerequisites of instructions, yet another instruction pops-up. This requesting, 'a phone number to which a TEXT Message can be sent to.' (I do not have a 'Smart' or any other phone for such to be possible. My questions are simple: First - Why? Second - What alternative method are you providing for Members such as I?

Please understand my frustration, as a senior citizen who looks for simplicity. Thank you, Bob Verney, Sr.

Hello,

My students, parents, dancers and I have photographs proving that Google may have been blocking close to all positive reviews while generating/allowing negative reviews from unbeknownst accounts for Baltimore Ballet School and Company. We also have proof that Yelp has been practicing similar strategies as well.

There are three images showing how two very positive reviews were rejected since 2018, while an account named "K L" was allowed to leave a terrible review just three days ago.

There are two other positive reviews allowed and it's hard to tell the reason why.

Baltimore Ballet has not given any trainee positions since 2015 and it is also hard to understand why any human would decide to write such nasty expert review 3 days ago when they had the opportunity do so immediately after, assuming that the author was a trainee with Baltimore Ballet.

I am fully for this recent article, and I will contact them and others unless Baltimore Ballet’s all negative reviews are completely removed once and for all.

https://www.azmirror.com/2022/03/16/bill-would-make-bad-yelp-and-google-reviews-a-possible-criminal-act/

Please rectify the situation ASAP.

Sincerely,

Cem Catbas

Director, Baltimore Ballet School and Company