Google
reviews and complaints

This internet car sales company Vroom is horrible. They have not returned the title to my car, which I was going to trade them. Was unable to get approved by a bank for a newer car so we canceled the deal. That was in March! Every time I call they keep telling me that they're sorry and it'll be 7-10 more business days. I asked to speak to management or have them contact me and there is no management to speak to. I looked them up on the BBB website and they have a ton of people experiencing the same types of problems. The states of Florida and Texas are taking some type of legal action against them. How can a half-[censored] company like Vroom, be allowed to advertise on Google when so many people rely on Google for authenticity. I understand that you may not be able to gage a companies intentions at first, but what about when they get so many complaints and are basically using your platform to rip your users off. I think Google should have some type of system in place where you check with the BBB to see if these companies are abusing their privileges.

Hi Google,

I seem to been charged £13.99 on the 11th of each month since February 2022 by G.co/Helppay#gb and l have no idea why or what this is, or who it is.

Please could someone contact me on [protected] or email me at [protected]@gmail, com and explain why l am being getting these charges and how did you get my bank details without my authorisation?

I hope to hear from you very soon.

Many thanks.

Diane McGovern

Hello, i recently got a card (Gift card visa) for my 20th b-day (05/14/22) she (put $25$) on it. i checked my balance on https://mygift.giftcardmall.com/ it says GOOGLE*NGUYEN LE THAN G.CO/HELPPAY# 06 94043 US has charged you 0.99$ 24x. on the card it says that there will be no charge fees after purchase. i calling the company they said talk to you.

First, I give MS an "F". The most user unfriendly I've ever encountered. I regret the day decades ago when I learned MS.

I've tried calling (hang-up) using their Help to find chat (tells me what to do when I get to chat but not how to get to chat), and looking for an MS store thinking I would physically go there (they're all closed according to their website). I cannot stand this company! If anyone is seeking software and may require assistance, DO NOT SUBSCRIBE to MS!

Alex

4/3/2021: Signed a contract with Window World along with 50% deposit they require. At the time I was told they would call to give me an installation date but to expect the July timeframe.

For brevity I am omitting all the dates and attempts and lengths I went through to attempt reaching this company for information and updates. Suffice it to say they have been extremely non responsive, non communicative as to order status, potential installation date etc.

11/2/2021: Due to unresponsiveness, I called the Corp office and spoke to someone in Customer service. I told them of the issue and was advised that this is a franchise operation but they would contact the office here in my area to have someone call me.

11/3/2021: I received a call from a woman identifying herself as someone in this area. She said she would be following up and would call me the following day. (Of course I did not receive a return call.) After numerous additional calls and Voice mail messages, I finally connecting with a young lady that informed me the problem was WW will not contact you until they have received everything on your order.

Again, I will not list all the attempts and conversations, bottom line after 10 months, I finally got an installation date.

2/7/2022: Installers arrive and there are items missing from the order. They check and find the items are in Orlando so installation is delayed until the following day.

2/8/2022: The installation begins and:

1. One window is broken also needs new screen

2. On another, one part sent is not what was ordered

and does not match the other window in the same

room so could not be installed

3. The order specifies a 94.5” sliding door.

They installed an 80”.

The bottom of the sliding glass door installed is not flush with the tile and has a 1/2” gap (you can actually see to the outside through it.)

The installers and customer service person both promise that I would receive a call by the end of that day (2/8). NO CALL received

2/9/2022: I call to say I have not received a call, the job is incomplete, the door incorrect etc. Once again, I am promised the supervisor would call by the end of the day NO CALL

2/10/2022: Nearing the end of the day, still not having received a call, I call the corporate office and am told they will reach out to the local office.

2/11/2022: NO CALL.

2/11/2022: I e-mailed the corporate office the above information.

2/15/2022: Still no contact, no return call. The broken window is beginning to show signs of rust. I sent the above information to News 5 Investigations.

2/15/2022: Called Riviera Beach Building inspection office

2/16/2022: Inspector came out

2/17/2022: called to say the front window bottom portion is installed incorrectly, they don’t make the top that will fit door size specified on contract. I told him that was what I was quoted for on all my estimates so it must be available. He asked for one of the companies I received estimate from, I gave him New South. He said he is working on it

2/18/2022: I text to check on progress. He said New South told him they couldn’t make the size for him

2/21/2022 Daisy called to say She saw that had contacted me. I told her of the broken glass and screen. She said that installation department would be contacting me.

3/4/2022 Text and LVMM at office. NR It's been almost a year AND you guessed it, the situation has not changed. I've also since run into a few people who cringe when I mention I am trying to do business with these folks. Apparently my story is just one of many. NR/8/2022 Text Kevin

3/8/2022 Text: He replied windows scheduled for next week

3/16/2022 I sent a text to letting him know i’d herd nothing from anyone. No response.

3/18/2022 Another text. No response

4/5/2022 Sent yet another text explaining that I had also called (at least 6 different times) inquiring about status and had received no response.

4/11/2022 Window World had contacted me to see they were scheduling the install for 11 and 12 of April. They did not show and did not call.

A lady from Google Suites walked me through the steps. But she seemed mad and used belittling speech, so I had to tell her that I didn't trust her. I have been trying to close the account all the way back to December 2, 2021, but they still take $19.21 out every month. I even told them I won't worry about a refund. But again, on May 6, they took out another $19.21. Usually they were taking it out about the 1st to the 3rd of each month. Why the 6th this time? Are they evil? Why was she so mad at me? Finally, HOW DO I STOP THEM?

My reply to my post above:

Maybe they confused me with my domain name. I was very busy and really didn't think I'd need the domain name anymore. This was back on December 2. They didn't make it sound like the domain name needed to be kept. Actually when I developed the domain name in November, it seemed like there was confusion - something like whether my email was my domain name or I had to create a name or if the name had to be an email or not an email address. But shouldn't they be able to help me even if I can't find my domain name. Or maybe it is something more sinister? Who can I trust?

A lady from Google Suites walked me through how to delete my account.

A lady from Google Suites walked me through the steps. But she seemed mad and used belittling speech, so I had to tell her that I didn't trust her. I have been trying to close the account all the way back to December 2, 2021, but they still take $19.21 out every month. I even told them I won't worry about a refund. But again, on May 6, they took out another $19.21. Usually they were taking it out about the 1st to the 3rd of each month. Why the 6th this time? Are they evil? Why was she so mad at me? Finally, HOW DO I STOP THEM?

Also I contacted Discover (credit card through which they are taking money). Discover said they couldn't do anything for some reason. But also, about a year ago, Discover had to change my credit card which had an expiration date of June, 2021. There was a charity taking money out of my account. I just assumed they could no longer once my card changed. After getting a new card with different numbers, that charity still took money out. I called Discover and they explained that somehow a company can still take money out and I am the one that has to call the company to have it stopped.

Another issue with Google Suites is that I don't remember my domain name. Today when I tried to contact Google, Google said I need my domain name.

When I thought I canceled, I was very busy and really didn't think I'd need the domain name anymore. This was back on December 2. They didn't make it sound like the domain name needed to be kept. But also, actually when I developed the domain name in November, it seemed like there was confusion - something like whether my email was my domain name or I had to create a name or if the name had to be an email or not an email address. I remember thinking an account I thought I tried to create failed because the domain name or user name or something was already taken. So I vaguely remember trying to create another account. Seems like that might have happened twice. And one time I was surprised when they said I owe $18. I paid the $18 at that time because I was getting frustrated. But I thought it was supposed to be a free trial period and thought maybe they would refund it.

But shouldn't they be able to help me even if I can't find my domain name? Or maybe it is something more sinister? Who can I trust?

WORST CUSTOMER SERVICE I HAVE EVER SEEN! DO NOT BUY GOOGLE PRODUCTS! And if you do, pray not to have a problem with it. I purchased Google Pixel 6 Pro about two months ago and in the second month of use, a dead pixel (one pixel on the screen turned green) appeared on the screen and there seems to be a loose part inside the fone that makes noise when the phone is shaken (phone has never been dropped or exposed to water). I contacted both my provider (AT&T) whose customer service is as bad as if not worst than Google's and also Google to get my problem fixed. I went to the store I purchased my phone from and they told me it was Google's problem and they had to deal with it. I contact Google they tell me to contact my provider. I call my provider to get tech support and after 6 HOURS on the phone with them, the only information I got is that it is a "manufacturing defect" according to three different technicians. My phone is still under warranty and neither AT&T nor Google can access it (that's what they have been insisting on). It is a simple problem, the phone came with a defect and the least they can do is replace it or give me my money back. Instead, they have been avoiding me for the past two weeks and insisting on the point that "I understand your situation but there is nothing we can do about that" NO YOU DO NOT UNDERSTAND MY FRUSTRATION. It is ridiculous how Google treats its customers. I am doing all I can to let everyone know about this situation so no one makes the same mistake I made and buy a Pixel phone. It is their mistake and I am the one paying for it. I do not want to keep a thousand-dollar phone that is defective just because Google does not respect their customers and is not collaborating with me to solve the situation as soon as possible.

Cont'd. 6-digit numbers. Having completed the prerequisites of instructions, yet another instruction pops-up. This requesting, 'a phone number to which a TEXT Message can be sent to.' (I do not have a 'Smart' or any other phone for such to be possible. My questions are simple: First - Why? Second - What alternative method are you providing for Members such as I?

Please understand my frustration, as a senior citizen who looks for simplicity. Thank you, Bob Verney, Sr.

Hello,

My students, parents, dancers and I have photographs proving that Google may have been blocking close to all positive reviews while generating/allowing negative reviews from unbeknownst accounts for Baltimore Ballet School and Company. We also have proof that Yelp has been practicing similar strategies as well.

There are three images showing how two very positive reviews were rejected since 2018, while an account named "K L" was allowed to leave a terrible review just three days ago.

There are two other positive reviews allowed and it's hard to tell the reason why.

Baltimore Ballet has not given any trainee positions since 2015 and it is also hard to understand why any human would decide to write such nasty expert review 3 days ago when they had the opportunity do so immediately after, assuming that the author was a trainee with Baltimore Ballet.

I am fully for this recent article, and I will contact them and others unless Baltimore Ballet’s all negative reviews are completely removed once and for all.

https://www.azmirror.com/2022/03/16/bill-would-make-bad-yelp-and-google-reviews-a-possible-criminal-act/

Please rectify the situation ASAP.

Sincerely,

Cem Catbas

Director, Baltimore Ballet School and Company

My Son Nikolas bought some Google Pixel Buds Headphones with Wireless Chargin.

Estimated delivery date: 2021-08-04

After the Purchase my son determined that they didn't work. As my son couldn't deal with the return as he was out of country, I took on the responsibility to return the goods.

I contacted Google. Filed my request for a refund. Had a phone call with a Google representative to test the Pixelbuds. They did not work during this phone call. Then and much pleading, Google sent me a shipping label. I subsequently shipped the pixel buds back to Google. A week or 2 weeks later they acknowledged that they received the product. Then they said that it would need to be inspected before a decision would be made for refund. Then, if I read the email correctly, I would get the refund, but that would take 2 billing cycles, which is ludicrous. However, it's been more than 2 billing cycles and I have not had a reply back from Google Customer Care. Hmm. This has been going on for close to 9 months and there doesn't seem to be a resolution. FYI, the cost of the product was: Google Pixel Buds Headphones with Wireless Chargin $169.99

HST 13%

$22.10

Total $192.09

FYI, the product was purchased from Staples in Canada.

If you need any other information, please ask,

Yours truly

Roman Trutiak

I have cancelled the subscription connected to the email address that once was [protected]@primaryaimtuition.co.uk however you have continued to withdraw money from my account, changing your reference so that when I block these transactions the you are able to continue your withdrawals. I would like to instruct that Google do not continue any withdrawals from my account under any reference and that I am reimbursed the fraudulent payments that you have not had permissions to.

Watch your bank accounts closely with Google YouTubeTV. This month I was double charged for youtube TV on the same day...66.87 twice. I have filed the appropriate form with google (which says it can take a week to respond) and have disputed one of the charges with my bank. This is disgusting conduct by Google during harsh financial times. We'll see how long it takes to fix this.

My name is Vardit and my credit cards have been used unauthorized in the game

Charges in brawlstars and I was charged visa card now ending 0221

on dates 2/4 / 22-30 / 3/22

349.90

349.90

349.90

69.90

35.90

43.90

49.90

69.90

179.90

35.90

349.90

10.90

179.09

69.90

35.90

35.90

35.90

35.90

349.90

349.90

Total 2989 NIs

.Visa card ending 0221

I would like to please accept the refunds for these charges that have been charged

Great appreciation

vardit cohen google maill acount: [protected]@gmail.com

I did not authorize a payment of over 2379 to this app Idont what the app is and I want my money back.

##VISA-04/19 GOOGLE* UTUBETV G.CO/HELPPAY# CA19225 -$70.03

##VISA 4/18 GOOGLE*FI KLBBS3 G.CO/HELPPAY#CA0187714 -$78.32

what are these charges I haven't ordered any thing as of now! please explain.

my name is steven van dee area code 84115 tel [protected] land line

steviedkaraoke @ yahoo.com

or [protected]@gmail.com cell [protected]

I have unauthorised charges on my bank account an I have never used goggle play I dont use a internet phone so I dont no how this is possible iv submit a claim an its just not going thought iv had iver 1500 go out my account

I bought a $60 google play gift card from the store but the card won't redeem on google play. Google play says,

"Fix gift card error “We need more info to redeem your gift card. Send us details.”

It requires a form filled out with more information such as screenshots of the card and receipt of purchase.

I did this, I filled out their form and submitted screenshots of the physical google play card and store receipt but still no credits to my google play account I received an email reply from google saying my account is not eligible for appeal. I'm not appealing a case, I never received the $60 credit that I purchased. Google will still not redeem the Google play card.

https://support.google.com/googleplay/answer/9281737

On the 04/10 there was a card linked to my Google pay account without my consent and it wasn't in my name either DID I know the name of the bank as soon as I noticed witch was a couple hours after or next day I immediately opened a dispute with Google pay for the the 3 unauthorized transfer And about that fraudulent card that wasn't in my name and was linked to my account the dispute was open I received a update from Google pay support on 04/18 stating the can't refund my money and to resolve the dispute with the financial institution, how can I resolve it with the financial institution of the card isn't in my name and I also don't know that bank name of the card I tryed to get Google support to understand that more than once please help me resolve this issue am I suppose to just let someone link a fraudulent card to my account and just steal my money and let it go NO I REFUSE TO please help me get my MONEY back

My credit card ending in 7364 was charged the following:

03/07/2022 Google *Peak Merchandise/Sales $4.99

03/13/2022 Google *Peak Merchandise/Sales $4.99

We have no idea what these charges are and would like them to be taken off credit care.

Please call me at [protected] to resolve this.

Sincerely

Tracy Karniewicz

I have as Google multiple times to stop changing my password as nobody can possibly be that dumb as to hand to change password, when it was just changed. Thad should be a Red Flag up immediately as my 2 authenticity verification has vanished, My contacts have vanished out of the blue. Just got Gmail stating that my You

Tube Acct was charged March 18, 2022 as I don't have a Youtube acct and how was it being paid, and for making a Channel

of my own as Dear God I'm 64 years old, my hobby has always been gardening, as thud is so out of my Spectum, someone please, please help

me download all 5 of my Facebooks as my photos are so important to me as for 2 years, I'm now to stalking as no longer just hacking, Dark Web was wonderful

to hear I'm in and I've been asking for 2 weeks why now I have 2 accts. Then I get that YouTube Email, I was billed for something crazy, a Channel of my own. My nerves are shot! I cannot even repost to Yahoo as why I came to Google as my dear Hacker actually was allowed tochange my phone number on Yahoo as I cannot get into my own Acct because I have the wrong phone as I'm no longer welcome! My email I've had 20 years [protected]@yahoo.com as how can they not find a hacker who's using the only Email acct ever on my phone as it's still listed as Hacker politely made and Apple acct in the Email, I cannot get into. Then my number was changed on my Experian acct for world to see as my SSecurity number was my password, I'd call then personally, and laughable as I should call from the number listed on my acct. but nobody can get this Hacker. I cannot download my photos in google, because every time I leave facebook i'm on as already lost many pictures as Hacker unfriended me from my own Facebook Acct last Dec. Has a Yorkie Puppy Profile as it's nowere. If I go inti and old acct to get a new password, my phone number is changed so I cannot get verification to be allowed to change my password to get my photos. I'm so over ATR as I just want my pictures of 15 — + years of babies, grands and great grands, Parents now dead as this is a nightmare aa ATT has to know this, Really? My nerves are so shot as I'm sure my identity is stolen. I have surgery in 3 weeks as was hit by a car for 2cd time of back surgery and now a new longer rod as nobody wants to answer me as I'm honest and never want my family & friends to have the monster, I got, on there phones as now that my contacts are stolen, I'm sure many older people will think it's me and be scammed. Any ideas on how to get photos to download in Google as had to write Google and asked them

not to make any more password requests as I'm and RN and yes keep my passwords in a book and not in my phone as I don't request new passwords bi-Weekly. I think it's working, thankfully but have 2 accts now as only bottom left on my Google page is mine. Please please I jussi need my photos as I need ru leave ATT before I lay in hospital bed for 4 months. Any advice apreciated as please no

Assurian or Apple Suppirt as I'm not Tech savvy and don't keep up with reading 20 pages on what to do. God Bless as thank you for listening. [protected], Heidi

Templeton ❤️❤️🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼