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Google Complaints 1499

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D
11:46 pm EDT

Google unauthorized credit card charges

Today, 5/27/17, i received in the mail a letter from my credit card company saying that i was late on my payment. i have not used this card since november, 2016 so i got online and found these charges on my account:
03/27 google *rovio g.co/payhelp# ca 23.99
03/27 google *igg mobilegame g.co/payhelp# ca 4.99
03/27 google *igg mobilegame g.co/payhelp# ca 19.99
03/27 google *igg mobilegame g.co/payhelp# ca 4.99
03/28 google *rovio g.co/payhelp# ca 19.99
03/28 google *rovio g.co/payhelp# ca 29.99
03/29 google *rovio g.co/payhelp# ca 4.99
03/29 google *rovio g.co/payhelp# ca 11.99
03/29 google *rovio g.co/payhelp# ca 4.99
03/29 google *minecraft g.co/payhelp# ca 2.99
All these for a total of $128.90
I suspect that it was my young grandson that got pulled in to getting these games by them offering a free one and then telling him there were all of these others after this one... not telling him that they are not free and must be paid for. this is what happens with these kids. they think they are all free because there is not a clear explanation that each one after the free one costs money to get them. there should be a way for the adult to authorize these transactions before they are done. i don't know how they got my credit card number, but i am retired and on a fixed income. i don't like being charged for items i did not authorize. i am requesting a full refund of $128.90. i will very much appreciate getting this money back.

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12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized creedit card deduction from google *octro inc g.co/payhelp#ca

Hi
I had 2fradulent transactions happened on my credit card with out my concern or otp as below on 27th may 11:25pm (ist)
27/05/2017 google *octro inc g.co/payhelp# ca debit 26, 000
27/05/2017 google *octro inc g.co/payhelp# ca debit 26, 000
Both are happened from google *octro inc g.co/payhelp#ca
Two times I lost inr 26, 000 with out my involvement.
I never deal with this site for any transaction in the past.
Request you to help me
What is this google site all about and refund back my amount.
Please let me know if you need any other information.

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A
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Abdulsanab
, OM
Feb 04, 2018 8:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

A fraudulent transaction are done by my Bank Muscat debit card (0352××××××××0025). The first is an amount Omr.1.181 on 4.2.2018 other is Omr.1.181 on 5.2.18. It is happened in without my knowledge. So
Pls revise this amount in my account asap Regards Abdul Sanab abdulsanab786@gmail.com Gsm.[protected]

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AkashRaj
, IN
Feb 02, 2018 12:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Same thing has happened to me today. An amount of Rs 4899.84 was deducted in the name of "by debit card
OTHPG 803363366942GOOGLE *Octro Inc g.co/helpp" without any notice or OTP or anything. Curious thing is that I haven't saved my card details anywhere for any auto-transaction.

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Sweta Mishra
, US
Jan 13, 2018 9:34 am EST

Rs 3170 money from my bank account was deducted in multiple transaction via debit card transactions without my consent. It started from Rs 50 n then continued till all amount was deducted. I didn't share my ATM pin or CVV to anyone. I didn't get any OTP for the fraud transaction. The POS was GOOGLE *Octro Inc g.co/helpp.

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Sunil antil
, IN
Jan 10, 2018 10:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Someone did unauthorised transaction from my sbi account [protected] on 5 /1/18 at GOOGLE Octro Inc from 3:01 am to 6:30 am and stole my 33000 rupees in the form of 400, 800, 2400 's transaction. Plz Google return my money.
Sunil Kumar
sunilantil444@gmail.com

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Harish k
, IN
Mar 29, 2018 1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello Sunil ji,
Have u got your money back? Because the same thing has happened with my younger brother's account yesterday. He has last around 14000/- from his account because of unauthorised transactions by Google Octro.

Please reply.

Thank you,
Harish Kale.

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Rajat Mathur Lko
, IN
Oct 03, 2017 12:14 am EDT

Fraud transaction
Fraudulent activity on my Citibank credit card.

Hi,

Fraudulent transactions are done on my Citibank credit card No. XXXX XXXX XXXX 6303 on 26 sep 2017.

The first transaction was of Rs. 50 and then 10 consecutive transactions of Rs. 5900 each (amounting to around Rs. 59000) done. However, the first transaction of Rs.50/- is reversed by Google later on.

I have raised it to google using the link- https://support.google.com/googleplay/contact/play_unrecognized_charge#.

Please revert back the amount to the card(bank) as soon as possible.

Regards,
Rajat Mathur
+[protected]

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davinder28
, IN
Jun 21, 2017 11:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same was happens to me 50/- followed by 26000/- twice debited without OTP authentication on 31 may . tell to whom i will report for this fraud .

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U C Joshi
, US
Jun 18, 2017 3:08 am EDT

Same happened with me on 15june when five fraudulent transactions took place from my SBI CC in favour of Google octro and Google Moonfrog lab. I blocked my card. I also lodged complaint with SBI and Google support. SBI response was pathetic. They said we will see and I will have wait upto 10july. However Google support response was positive, compassionate and friendly. They replied in a positive manner. On 16june I got a mail from Google support that they have checked and it was fraudulent transaction and that they would return the money to my credit card. I am happy to announce that on 18june morning, the money was credited to my credit card account. It was only because of excellent service of Google support. Any one whose credit card account had been used fraudulently may please contact Google support. They are wonderful and very helpful.SBI credit card team on the other hand is emotionless, very harsh, uncooperative.

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Krishnakumar Gangadharan
, US
Aug 03, 2017 8:19 am EDT
Replying to comment of U C Joshi

Do you have the email id how to contact that team.

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Maxx V
, US
Jun 17, 2017 12:51 pm EDT

Hello everybody.
Same has happened with me. 26000 debited from my credit card account.
Seems everybody is facing this difficulty. Can we sort out this serious issue.

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Anilvajine
, IN
Jun 15, 2017 12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same was happens to me 50/- followed by 26000/- twice debited without OTP authentication

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Lajy Sreedharan
, US
Jun 15, 2017 6:59 am EDT

The same is happened yesterday 5000, 26000 five times followed by 50. What should I Do

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T
1:45 pm EDT

Google google play (assorted software developers who were paid)

I am currently in battle with Money Network a payroll payload card coming through Metabank in regards to excessing google charges that have hit my disabled daughters payroll debit card. In April of 2017 my daughter was paid on the 6th and the 20th of April. The charges began on the 9th through the 20th. My daughter lives in a assisted living facility and does not reside at home. I am her mother. When she was moved to this living facility back in January her phone returned back to me as she is not allowed to have one due the controversy she had created for herself with boys through having one. She's 24 with mild cognitive issues due to epilepsy in her childhood. So she's always been a challenge. But she works a part-time job at a compay who gives her half her earning on this money network payroll debit card. The rest goes into a checking account she has no access to. Not knowing these charges were taking place she decided to use her card on the 20th and it was declined. the director notified me and I instructed her to get the app so she could see what was going on in her bank account. We found all these google charges from BNEI, Nordcurrent and Game Circus. All of her money was just gone!
We've had issues with this in the pass were it was considered friendly fraud because my younger son would go and steal everyone's credit card info use a credit card app and buy stuff. I was hit last year on Independence day by my own child for over $400! My son who is 20 was hit for $200 on a few occasions last year. He hit another account of mine for $159 and I put a stop or so I thought I did back then by taking a hammer to his playstation Vista. So now he has hit his older sister who doesn't even live with us and she cant even use her money because the bank wont give it back either. I had the director file for fraudulent unauthorized charges they declined to reimburse her because she has has previous dealings with Google. No investigation was done nothing. This really sucks because my son admitted to doing it but why does the bigger sister get stuck paying for it? He still has use of the games and everything.
My son has been warned that if it happens ago he will be sitting at a police precinct...ALONE! I don't see folks in jail. But that doesn't help the innocent one who was working doing everything right and found out someone had stolen all of her money.
uuughghhhhh!

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1:08 pm EDT

Google money

within the past month I've charged by three different companies 15-20 times. they are frenzoo, atari, and Apple. I havnt bought anything at all and want a refund now so.ething needs to be done about this because I didn't do it and no one ik did for starters I don't even have an iPhone but I am highly aggravated, ticked off, and want something DONE ASAP! It my just be 1.99, 4.99, 2.99, and 18.99 but that crap adds up fast especially when it's not mine and someone took my card without me knowing.. I want so.ethimg done about this immediately.

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12:25 pm EDT

Google unauthorized charges

I have two unauthorized google charges on my bank account.

1. pos purchase non-pin google *telepathic g.co/payhelp# ca [protected] on 05/11/17 at 21:45 (transaction paid)

2. google *telepathic g.co/payhelp#caus tran date/time: 05/18/17 21:32:58 (transaction pending at this time)

My devices are password protected. I want the charges removed asap please.

I am an individual

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4:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google hotels reservation confirmation number is [protected]

My complaint is that I may reservation and I wanted to cancel the reservation, they told me that I couldn't cancel without Losing my money and I told the young lady on the phone that I bought insurance just in case the event would be canceled and it was, I feel like The insurance was a scam, I book cars all the time with Hotmail never have problems my first time making reservation for hotel and this happens very disappointed.

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10:19 am EDT

Google google plus

This person is bullying hacker and threats you hes a big troll on googleplus he trolls you and then.with his mates hacks into your accounts for your bank information hes worse on.there hes threats everyone and hes got away with everything to on google he threaten my ex her pet dog and hes is peadophile hes stalked my ex hes stalk others to and gets away with it he needs to be caught asap

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8:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google about gplus

This person below is a, peadophile and most nasty abusive person so far on google he wants animals kids adults.murdered and hes also a, hacker to like so many on google plus hes is nasty troll peice of human ...well you can guess the last word cant you ...just like veth soch from Victoria Australia troll and abusive and threating ...this person worse then mr soch mr veth soch 43 yo drinker and gives abuse threats to you hes a human horse s..t ...police please need to do something about theses people fast its well out of hand kids adults no one safe...google is not safe hackers everywhere now ...google privacy to is brocken on google as google watch you every min of the day so much for private google plus and google platform is. Beeaking the law in.every way ..police so dumb and stupied do see why wonder why we got the law easy take it into your own hands you be the law lol or still monkeys to train lol dumb thick cops are bent crocked or corrupted wonder why no one likes the law hates, cops to see why dont do there job right...

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Resolved

This post I did by missake needs to be removed asap

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9:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google google platform

These people below along with so many on google have ruined my ex my first live and my woman life over abuse threatening kill her and her pet and on top of that hacked into my love accounts emails phone the lot loads times so far they are sick people do it for fun only https://plus.google.com/101893222706825347181 second https://plus.google.com/113694583666831970327 and third https://plus.google.com/+senpaichowtheimmortal they all sick people

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Resolved

This I thought was wrong but may be im wright police are dealing with mr soch and others now

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8:53 am EDT

Google my account payments

I contracted to pay a certain amount for one year and that year is up. I tried to delete the credit card so it would not auto pay next month and I am unable to do so. All the people that I have told how great Google is will hear that I have not been able to contact a person that can help me with this matter. I want someone to contact me direct to correct this matter.

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10:15 pm EDT

Google not sure

I had 4 amounts of 7.99 taken out of my
Bank account and I have no clue why
And it's impossible to find out also. Google doesn't make this an easy processs. I woukd think a company as affluent and popular as it is would be more customer friendly.

My bank put a hold on my card so it doesn't happen again and are doing an investigation -and sending me an affidavit stating I did not authorize these charges. I did
One transaction with the companY wish one
Time as I heard it was reputable. It never said
Anything about Google
Pay. I have never heard of google
Pay. My email is
[protected]@ail.com. Thanking you ahead of time.

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8:32 am EDT

Google fraudulent charge

Received this unauthorized charges on my Key bank debit/credit card.
Date BANCO UNION BOLIVIA

1 charge 25/063/2017
2 charges 29/04/2017
2 charges 30/04/2017

How this will appear on my statement

GOOGLE *SERVICES g.co/payhelp#GB

No one with access to card made this purchase. I was not able to reach customer service by telephone. I would like charges reveresed.

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8:15 am EDT

Google google *[protected]@google. comca

I noticed I have been billed severally on my business account for the abo description for $20, $25 even more and sometimes less monthly which I never signed up for. The charges is billed twice in a month. This is fraud and please stop this payment immediately.

I have reported this to my bank and I would request you refund all charges on my account immediately.

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7:57 am EDT

Google unauthorized credit card charges

I've been charged almost 30 times 30.05, 1.05 and 2.05.2017. the text on bank says: [protected]:00 GOOGLE *SupercellBelgrave House 76 Buckingham Pg.co/payhelp#SW1W 9TQ GBRGBR

sever times it says: [protected]:00 GOOGLE *smellymooBelgrave House 76 Buckingham Pg.co/payhelp#SW1W 9TQ GBRGBR

And there are 25 more payments pending (booked or reserved money)

I colsed my card, but still ... hat is going on?

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8:01 am EDT

Google unauthorized credit card charge by google machine zone

Received a charge of $199.99 on my Bank of Americard Visa credit card for $199.99 on 4/28/2017. This is an unauthorized charge and needs to be stopped/reversed. If this is a recurring charge it too needs to be stopped.

*MachineZone g.co/payhelp#CA
Transaction date: 04/28/2017
Card type: Visa
Transaction type: Purchases
Merchant description: COMPUTER SOFTWARE STORES
Merchant information: g.co/payhelp#, CA
Reference number: 7665
Merchant Name: GOOGLE *MachineZoneSelect to Edit the merchant name
Transaction Category:get more information about transaction category Shopping & Entertainment: ElectronicsSelect to Edit the transaction category
Dispute this transaction

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Harold Parkis
, US
May 02, 2017 12:06 pm EDT

I had the same thing happening to me on the 18th of April, from the same merchants. Thank god PayPal texted me to get ahold of them asap and they took all the charges off. I have no idea how this Fing scam is being done, but i see major lawsuits in GOOGLES future if this keeps happening. If i get another charge even after having my credit card canceled and given a new one, google is in for a world of hurt.

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7:53 pm EDT

Google google neuron network

I have been charged 8 times in less in 30 minutes with charges ranging from $1.99 to $25.99 the charges show up on my card as Google neuron I've never heard of it never used it and need a refund please I am on disability and I cannot afford to pay for services I do not use and do not even know they exist please Rectify this situation thank you have included a screenshot of the eight charges on my NetSpend card it only contains the charges that I am questioning I hope this helps I really need that money thank you

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7:55 pm EDT
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Google google line corp, google epic war, google igg, google evil studi,...

I've had over 120+ purchases in one month. I shouldn't have to check my account every day to see what I haven't purchased. I was so busy with my husband having spinal surgery that I didn't check my account until I didn't have money in the account. I did cancel and open a new bank account. All these Google purchases have L LC g co payh CA. It's hard enough being on one income now and something like this happens. I'm just sick about it all.

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9:19 am EDT
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Google unauthorized debit card charges

Date of incident: 4/17/17
11 charges were made to my debit card in a 2-hour span. all charges were made to google*youtube g.co/payhelp#caus. i certainly did not authorize these charges, and no one has access to my debit card or information about this debit card. in fact, i was already asleep when most of these charges were made. the debit card is through smione, and when i called to dispute the charges, the representative told me to contact google first, as the charges are still in "pending" status. she also told me that it could be up to 3 months for them to complete an investigation. to me, this is despicable. i want google to refund my money. i shouldn't have to wait on hold forever to contact google. i am at work right now and cannot attend to this matter immediately, so i would appreciate a response. thank you.

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1:06 pm EDT

Google unauthorized usage of funds

Today I go to my account to check the money that I put on there to pay my light bill and I see over $100 of charges in increments of $1.05, I then call the card and they are asking if I called the company and I said no because I felt they should reverse the charges. Now I'm being told that they will ATTEMPT to reverse the charges but they have until the 25th to do so, what kind of crap is this. I thought I had a good deal with this Green Dot card, I GUESS NOT.

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2:26 pm EDT
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Google fraudulent charges

This is the second time in one year that I have been fraudulently charged from Google EA mobile pay helP #### and I'm sick of it. My card is not associated with anything online nor does anybody have my information yet this still keeps happening. I can't get a hold of anybody to try to fix the problem I keep getting the runaround every email I try to reply to has nobody on the other and I want to talk to a real person

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About Google

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Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review The Greater Good Stores was posted on Jun 6, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8773 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
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