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Google Complaints 1500

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R
1:27 pm EDT

Google GOOGLE *HO TIEN SINH charge for 2.99 and .99

Hello

I have gotten some unexplained charges on my bank card, I have not made any purchases that would correspond with these charges. I hope that you are able to to stop these type of charges in the future I know you are like one of the largest companies out there but I work hard for my money and do not like to be robbed by scams and such.

I don't understand why your company can not stop such charges from ripping people off.

Randy

Desired outcome: just saw the charges today so no outcome yet.

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7:25 pm EDT
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Google GOOGLE *YouTube g.co/helppay#

I keep getting charges on my Q Mastercard that I have not authorized i have put in a complaint to my card provider along with a complaint to google , there are to many to list but it is several hundred dollars in the last few days and other charges going back 3 months. I want all the money returned from Google otherwise i will have no option to take this to the serious fraud office here in New Zealand

Desired outcome: FULL REFUND TO MY CARD OF ALL GOOGLE TRANSACTIONS OVER THE LAST FEW MONTHSMY EMAIL IS [protected]@hotmail.com

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5:06 pm EDT

Google select home warranty insurance company

I took select home warranty insurance 2yrs ago effective until 2026.according to it they will repair any appliance not working and if they can repair they will replace it.In last 6months my microwave (8yrs old,my ceiling fan 8years old and my freezer 8years old.)

I complaint to them, they said your appliances are too old we will reimburse 90$ for microwave, 25$ for ceiling fan and freezer nothing is done about it yet. We will reimburse you money after you show the invoice of new purchase.

I do not know it is 5-10$ damage or big damage. I want someone to look at it They refused to send any technician. According to contract technetium were suppose to charge 60$ for initial visit for each appliances. Charges 60 visit and come to see problem.

They refused to send ant technician.

At this point I can't afford to buy a new microwave and new ceiling fan right now.so they gulped their offered 115$ too

i do not want their 115$,$ offered., i wanted to find what is wrong with them and fix them .That's why I paid them 2600$ upfront. For buying warranty

I spent hours in talking to do with no result. IN end their executive director told me he will send the technician and for every complaint and get it fixed, also told for anything go direct to him.it has been 3-4wks I keep on after reminding him and nothing happened

I do not know what to do and my 2600$ insurance got wasted and enormous headache and disappointment is seperate

I even do not know this company is fake or real

Madhu Garg

Desired outcome: I want technicians to come my home,look at the appliances ,see what is needed, fix it or repair them replace it as per contract

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10:38 am EDT

Google Fraudulent charge to my bank account

How come Google charged my bank account! I did NOT authorize any permission for them to have anything to do with my bank!

Jul 18 Google *Glority [protected] Ca Usa Misc -$21.59

Date

Monday, July 18, 2022

Amount of this Misc

$21.59

How this will appear on your statement

GOOGLE *GLORITY [protected] CA USA

This is NOT right! They have NO right to charge anything to my account without my Permission!

Desired outcome: Credit my account the $21.59 they took out!!! 2nd Request!!! How many other people have they sneaked money out of their accounts?

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10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized charges on my debt card for Google Vi (4 times) in 30 dys

on July 18th 2022 a .99 charge from Google Vi on my acct, then the same amount July 25th 2022. then on aug 1 2022 $399.99 from the same Google Vi then on Aug 8th 2022 whihc is today.. another charge $399.99 from this same Google Vi place parkview CA. What the heck is going on with Google. Im being scammed. how do I get Goolge to refund me. The bank is opening a depute. but was nto sure if it will work

Desired outcome: full refund

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7:45 pm EDT

Google Technic global finance

To Dear Google Company Officials:

I and billions of people who believe in you need your support so that your reputation is not damaged in a way that you do not deserve, in customer complaints, your help and the issue I will convey, your billions of users who believe you, the issue I will convey and similar issues.

Below you will read an article that describes itself as the International Crypto Bank Board, which, in my opinion, describes itself as an "unstable and internet Bully, even Mafia", and my reply to them:

The so-called "Crypto Bank INTERNATIONAL DELEGATION" text that came to my e-mail, and my answer to the aforementioned "Crypto Bank INTERNATIONAL DELEGATION" article:

‘Mr. Zulkuf, you have made an agreement with Crypto bank as an international crypto payment, you have a document that is not paid in the internal transfer where the bank is told to you verbally and in writing. If the payment is not made until 09.08.2022 as the last date, all bank accounts are confiscated and fined in clear figures every month. approval has been given. Payment must be made Monday, otherwise, there will be a possibility of lawsuit.’

My Answer:

“Dear Crypto Bank INTERNATIONAL DELEGATION”.

The subject of this article, TGF (Technic Global Finance) Intermediary Institution, “Crypto Bank INTERNATIONAL COMMUNITY”, which causes it to operate outside of its control and defraud people via the internet, or are you an institution against it?

In order to prevent unfair behavior that follows and emerges from legal and internet injustices; If you are an institution called "Crypto Bank INTERNATIONAL DELEGATION", how can you not prevent TGF from reaching people, noticing it in time, and committing fraud by using the internet?

Shouldn't it be your duty to seek the rights of hundreds of people who have been victimized by the TGF, to eliminate and defend their grievances? In the robotic environment, by claiming to provide profit to people, not preventing them from using this environment, usurping the income of the investor, defending the rights of the victims and repaying the rights of the victims to the right holders; If you are really a part of a structure that has been authorized with this issue, shouldn't you, first of all, provide services to eliminate this grievance?

I would like to hear and see you working towards the realization of the rights of the victims, instead of engaging in a behavior parallel to TGF, which causes people's grievances.

I expect you to have a sincere attitude towards redressing my grievance and I believe that you will try to redress my grievance.

Greetings and best regards.

Examples of Customer Complaints are presented below:

You can see these complaint issues on the internet by entering the TGF link. If they didn't delete it using internet hackers!

5) Mehmet 4 days ago

Technic global finance. When I want to withdraw my money, the robot says they opened a position and puts it forward. I want to withdraw my earnings. I have many questions in my mind. They say bonus or something and want to add money. I don't know if I can withdraw my balance. Is there anyone who can withdraw money from here or does everyone have the same problem please answer?

6) I Cannot Withdraw Capital from Technic Global Finance

7) I made forex transactions from a platform called Technic Global Finance. I started with profitable trades, my account grew. They told me that they would start transactions with the robot, so I said ok, but the opened transactions hurt me. I'm having a similar problem to previous complaints.

8) Technic Global Finance Is Not Giving My Money!

9) A gentleman called me and said, “Open an account here, you will profit very quickly and our experts promised to call you every day and help you fold your money quickly, then another person named e-- lady contacted me. and he asked how can i shoot...

Faruk 6 days ago

A gentleman called me and said, "Open an account here, you will make a profit very quickly and our experts promised to call you every day and help you fold your money quickly, then another person named e-- madam contacted me. When and how to get money When I asked if I could withdraw, he said, "You can withdraw anytime," he said, "I have reached a very good profit balance at the moment, but I checked the signals that I contacted to create a withdrawal request, the transaction volume has not been filled, and they do not fulfill my withdrawal request, saying that you cannot withdraw at the moment, they delay because you have to wait for three months."

Desired outcome: LET THEM BE FOLLOWED BY THE FINANCIAL POLICE

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Jeanne Riggs
Jeanne Riggs
Austin, US
Oct 06, 2022 7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

These con artists are skilled. They took $12,000 from me with the intention of profiting greatly. The moment a withdrawal was required, everything went into loop.

I didn't receive any help from the organization regarding my finances because I was tired of the entire investment fraud plan. I tried my hardest, but nothing worked. According to me, that was it. I'm out of cash.

On a good day, I found a conversation about Paige McCubbin and how she has helped many people with similar issues on this website.

On Telegram, I messaged her. Her Telegram handle is paigecubbin. She was responsive when I contacted her, and it took her 48 hours to obtain my money from this dubious firm.

I received credit on my bank account. I've sent her referrals from all of my friends who have fallen prey to scammers.

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2:14 am EDT

Google Taps Baseball GLU

Customer service responses to questions are either: we don’t know; we did not make an error; or they answer in convoluted ways not answering the question, or answering questions that were not asked. I changed my team before a challenge began, but I was denied access to the club challenge ;thus, my champion point accumulation dropped in the club challenge , and I had paid $20 for the additional champion rewards at the end of earning champ tokens . Ouch

Desired outcome: I’m blocked from taking advantage of the champion rewards. I paid $20 for the option but will be cutoff for a week. I want $10 back. Half of my cost.

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12:05 am EDT

Google Google store financing

Hi,

I was wanting to buy Pixel 6 Pro Stormy Black 256 GB (Unlocked) and at the time I wanted to get it, around Jul 15, it was on sale, however it took me until today, August 2, to receive financing from Synchrony Bank you partner with and the phone is no longer on sale. Two people I spoke two have told me that there is nothing they can do, while I am left with a credit score hard check and a debt for a product I can not get. On top of it I was advised by one of the supervisors to subscribe for email updates, which is the last thing I want to do as I am no longer interested in doing business with Google or giving my money to them.

I have never had to wait for over 2 weeks to get a small loan approved and card being sent, when they hard checked my credit the same day I applied. It has been the worst experience of my life and I am very disappointed and not sure what to do with the debt that I ended up not being able to use.

Thank you for nothing Google. You have messed me over BIG TIME

Desired outcome: I would like to get the product that I applied for credit for. But no one seems to want to meet me upon what I wanted to buy or give me any other option besides "subscribe to our email, we always come up with great promotions"

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5:45 pm EDT

Google Google Workspace

I forgot my original google workspace info. I signed in and created new accounts, but I was suspended for suspended for suspicious activity, however you managed to take out multiple payments that I am now forced to dispute as your company has debited me $11.61, $14.00 and $18.00 without allowing me service. I have used the online app to no avail.

The additional accounts are Gerald [protected]@gmail.com, Gerald [protected]@gmail.com, The Shulman [protected]@yahoo.com ,[protected]@yahoo.com and [protected]@yahoo.com.

Your company has the absolute worst customer service I have ever experienced.

Desired outcome: Please deactivate ALL accounts for Gerald Shulman so I may sign up again

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8:55 am EDT
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Google Youtube mountain view us

I started th trial and you have been charging my credit card since 12/18/21 til now for 15.89 now would appreciate $127.12 put back on my card. My name is Susan Brauer and this needs to be corrected. If you have any questions, my number is [protected].

Thank you for your immediate attention to this matter.

Susan

Desired outcome: $127.12 back to me.

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1:07 am EDT

Google Double payment made but Google refuses to refund excess payment

I purchased a lifetime plan for a third party app on Google Play for my son who is on the autism spectrum. He uses the app in his tablet to communicate with us. A few days later, I was charged for the annual plan for the same third party app.

Google Play refuses to refund the excess payment made even if the same product has clearly been purchased twice. The request for refund was also made within 48 hours of purchase.

Desired outcome: Please refund the Php5,100 excess payment made.

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11:41 am EDT

Google Google

Google charged an unauthorized charge to my bank account they were not permitted to do, called Google Glority in the amount of $21.59 this is not right for them to just feel free to go into my bank account and make a charge for something I had no knowledge of how many other people are they doing this to?

Jul 18 Google *Glority [protected] Ca Usa Misc -$21.59

Date

Monday, July 18, 2022

Amount of this Misc

$21.59

How this will appear on your statement

GOOGLE *GLORITY [protected] CA USA

Desired outcome: Refund of funds took out of my account!!!

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T
8:32 pm EDT

Google Preferred care/customer support

I purchased a Pixel 5a and Preferred Care on December 31, 2021.

I believe the Preferred Care I purchased includes accidental damage for things like cracked screens. If it is not included in my preferred care, the sales pitch and information is misleading. The following is a link to the sales pitch for the Preferred Care product:

(https://store.google.com/us/magazine/preferred_care?hl=en-US).

Approximately July 1st, I dropped and cracked my Pixel screen.

On July 6, I filed a claim and paid a $69 deductible to fix the screen, which was approved.

(I have a receipt and approval letter which includes the IMEI phone identification number).

On July 12, 2022, I went to the local partner repair store where I was informed the IMEI number on the approval document did not match my phone. This is the first time I’ve ever heard of IMEI numbers, and sure enough, the IMEIs on my approval receipt and my phone do not match.

Between July 12 and July 13, I initiated three support tickets. The first support ticket was initiated under my normal gmail account which I was informed did not match the account the claim was filed under. The second was initiated under my work gmail in the unlikely chance I used my work address for personal business. I was again informed the gmail did not match that which the claim was filed under.

These are my only two email addresses so I initiated my third ticket back under my normal gmail account. During the support chat I was informed that the IMEI was correct (it’s not), that they would not refund my $69 (I received no services for that money), that I do not have the coverage I purchased, and that they could not process the claim and would escalate my case to the support team. That support chat lasted from 1:36 pm to 5:00 pm, 3 ½ hours. (I have the complete transcript).

Since then, I have received five emails, informing me that my claim has been ‘escalated’ and would take 24 - 72 hours. It’s been over a week, the crack in my screen has now bled across the display rendering the phone inoperable. At this point I would just pay for the repair myself as I need my phone to do my job.

I have no idea how it is taking a team of specialists working an entire business week to simply change the erroneous IMEI number of the paperwork. At this point, the cost in labor Google has spent ‘investigating’ this claim exceeds the cost of a repair which runs on average $150-200. Given the $69 deductible I already submitted, Google, one of the richest companies on the planet, has delayed my service for eight days and counting, to make sure that I, a public high school teacher, is not conning them out of about $80 worth of repairs.

Desired outcome: Fix my phone.

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10:49 pm EDT

Google Consumer Buzz a SEO company was paid to list DH Financial Health Solutions on Google Consumer Buzz breached contract. Took payment, gave no service.

On February 2, 2022, I received a call from Internet Business/Consumer Buzz.

I spoke to Mr. A. Lewis who advised my website needed engine optimization. I listened as he said their work was on Google. He proceeded to show me a Google site of their SEQ customer, Solarus Electric, as proof of the quality of their work. SEQ was new to me; and I had an interest in getting my customer satisfactory comments and reviews onto Google, I became interested in his logics. I hired him; was introduced, 02/21/22 to Kortney of Consumer Buzz. I gave her my website: DH Financial Health Solutions, and pertinent information. I told her: "Not To Place My Home Address Onto Google" . We agreed, and she confirmed, she said: "I Will Have Them Call For An Appointment". She advised about Google Verification codes. One, Google code was sent; later another duplicate had to be sent (for an unknown why?)

We agreed in May that, and that Consumer Buzz would UPDATE 15 Directories with the new 888 - auto reception-phone number. I paid Consumer Buzz, $1,442. We spoke in April, then June where I gave her new phone number. Latter part of

June, I checked to see my Google listings. I was shocked! My DH Financial Health Solutions services were described with two other companies google descriptions. #1, we are "Not" accountants; #2 our name is not Gust Launch; nor CrunchBase; we have nothing to do with "Telemedicine". Yet, their respective services were listed as my company's services. My home address was "Exposed"; my old office number was listed; and nowhere were my financial services listed. My DH was spelled as D H with a space, which gave different search outcomes. Most of all - Consumer Buzz

caused "Harm" to my "safety" and to my "business image".

Safety, in that a man called me to tell me, Ha Ha, I know where you're

at, I just drove by you!" Harm to my business, because my services were not listed, and were replaced by other entities whose services are alien

to mine. On 6/30/22, I called my Bank to stop all payments; called Consumer Buzz, spoke to Margo, who was indifferent and said it was Google's fault, because of Google's updating, that is why I have not (to date) received my Google updating on Directories and that Google messes up the listings.

She, promised to repair. She updated a few with current 888#, but my home address, alien descriptions, old phone numbers are all seen currently on Yellen Directory. They broke agreement by failing to perform contractual

service agreement I depended on. Their attitude is one of "indifference."

Desired outcome: (1) "Please refund" of all my monies. (2) Remove all home addresses, old phone numbers; and alien description of DH Financial Health Solutions services not belonging to my company. Please, provide me a response. Thank you.

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12:46 pm EDT

Google Unknown charge

I am seeing multiple unknown or unexpected charges from

"DC GOOGLE *PLAY CHARGE MOUNTAIN VIEW CA Ref:351791 Auth:864599 PurchDate:07-11-2022" and I have no idea what they are. They caused an overdraft situation for me which is the only reason I paid attention this time.

In addition, I was at work most of Monday and I did not seek any apps after work either since I never "played" with my computer so would not have purchased or made premium any app. I was also busy working or with other commitments most of the weekend and did not play or seek any new apps or to upgrade prior apps any time then either.

I have seen similar charges in the past but were unsure what they were and since I have installed some google app around those times, I figured I must have inadvertently changed an app to premium. They were small charges and didn't affect me greatly, so I didn't think about them again. But then this came up, causing an overdraft and I decided to finally check into it.

Apparently, this is an on-going issue with this company.

Desired outcome: This and previous such charges that were fraudulently charged removed from my account and reimbursed. Stop this company from ever doing this again and prosecuted to reimburse the 100s of people they have robbed.

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4:56 pm EDT

Google Farm Craft: Township & farming game (Lost Penguin) *Request to restore original account*t

I have complained by raising my first ticket #87 on April 8th but since have raised tickets100,118.120,122,123,145, 147 and 152.

My issue is that I want my account chelskiBW level 118 restored to me.

When my phone broke and I downloaded the game on my repaired phone I was given account #338bb87 which I have called temporary mea now level 37. I don not want this account, I want my original account restored back to be.

But I had two years of gameplay on my original account and Freshdesk who handle tickets aren't doing anything. R G Stanwell-Smith the games developer didn't even reply when I wrote to him at 56a Onslow Gardens London, N10 3JX.

(My Mobile [protected]).

Desired outcome: Restore chelskiBW account back to me and remove temporary mea #338bb87

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11:37 am EDT

Google fraudulent unauthorized payments coming out of my account

ive noticed unauthorized payments coming out of my account on july 9 2022.theres multiple ones same date.i want this corrected and money back/i have never authorized any such payments to come out of scotia bank at all.i dont even understand what the money was taken for.

Desired outcome: i would like my money back into account asap

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9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Cruise taking on June 4th through June, 11th,, with Carnival Panorama, Mexican. Riv.

When we booked our cruise with avoya (lenny halstuch) we got our flight to long beach, cal. our reservation #'s are harvey/ilxukm and hutching/unizxz. we had taken our grand child and joey. we paid for all insurances and for our transfers to carnival ship. wegot a change of flight onmay13 2022froma. a to ontario cal. we landed, looking for bus, no one new what were talking about. (very upset, and did not know what to do.) I am 79 yrs. old. we had to get @ cabs to go to ship, did not know if we would make it. it took over an hour to ship. we paid #347.18 plus tip for 2 cabs 62.00, transfer fees were $59.98 each for harvey and huctchinson. total of $529.14. we do have receipts for cabs. I do not know how to send to you. all we want is our out of pocket money. we paid for insurance. we were not at fault for flight change.

Desired outcome: Please pay us our money we had to spend.

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10:21 am EDT

Google unauthorized credit card charges

I have 14 unauthorized transactions on my credit card that I did not make.

on 7/4/22 starting at 10:27pm till 10:40pm all were made back-to-back! I didn't authorize any of these transactions and would love to have my funds refunded to me!

I've included pictures of all the transactions and pictures of the first and last transactions completed on my account, which include date and time!

Email Address: [protected]@yahoo.com

Desired outcome: Please Refund

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5:09 am EDT

Google Faulty app in play store

First contacted developer of cash blitz casino on April 1st, 2022. I noted that there were a few serious errors in the game that quickly depleted purchased "coins".

I was assured that nothing was wrong and that i was just unlucky.

more game errors, lost purchases, calculation errors, game freezes, i contact support again. I'm told once again that nothing is wrong.

9 more of these cycles.

Finally, with another purchase gone and the gave behaving more erratically than ever, i messaged support. I was told that i needed a screenshot of the errors, or they couldn't help me.

I did better than screenshots. I screen recorded the errors hapoening and took screenshots, Back to support.I shared video and the screenshots with them.

I finally asked for a refund from my 1st contact, as i had proof of the errors. They were going to investigate and get back to me. Weeks went by, no contact. I contacted them repeatedly asking what their decision was.

Finally, i was told that it was technical errors by the support and they were going to credit back the coins lost due to the malfunctioning app.

They didn't. They told me Google could refund me. They also mentioned that a new version was being released, that fixed my problems.

Finally got Google involved. The request for refunds were all denied. Somehow, a malfunctioning app, where in app purchases are made via Google does not seem to be anything they can help with.

Developer finally confirms game issues, developer releases new version to address the issues.

My money making purchases in a faulty app, with documented video and screenshot proof of errors.

Google suggested that i contact the developer first, not understanding that i had, for nearly 3 months of back to back conventions regarding the numerous, repeatable errors.

The hands offf approach of helping a long time Google user and paying customer was honestly the coldest I've ever had, from any company.

Who is it that protects the end user, from faulty apps in the Google Play Store, where purchases were processed by Google and where the errors were documented, acknowledged by the developer?

One would assume that since t's the Google play store and the purchase transactions are processed by Google, that Google would help.

You'd be wrong. Google is only there to take in their 30% share. So, my losses were ignored. Others in the comments, noted similar issues. Who knows how many people have lost what was paid for. It's the perfect scam. Developer scams player, player contracts Google. Google does nothing. Developer does nothing.

10 years with the play store and not once, have i ever requested a refund of this nature.

In one instant, i went from an avid Google user who for over a decade had promoted its services, to understanding that people mean nothing to Google and are viewed as revenue streams.

Thank you for allowing for a place to post complaints. It's nice to know that at least that there is an outle to be heard.

Desired outcome: To be refunded the purchases from the date of first contacting the developer with the in game malfunctions, that resulted in me being deprived of the full use of my purchases

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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8. Submission Process:
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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google account was posted on Jun 20, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8774 reviews. Google has resolved 257 complaints.
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    +1 (650) 623-4000
    +1 (650) 623-4000
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    +1 (650) 253-0000
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    +1 (941) 607-0688
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    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 24, 2024
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