Menu
Write a review
File a complaint
Google Profile

Google

www.google.com

Learn how the rating is calculated

1.7

Overall customer rating from reviews and complaints

Google earns a 1.7-star rating from 3 reviews and 1505 complaints, showing that the majority of users are dissatisfied with search engine and online services.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google Complaints Page 60 of 76

ComplaintsBoard
M
1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google credit card

I have been getting unauthorized charges to my Payroll credit/debit card and I'd like to know whether or not I can get a refund

The first picture is for my recent pending charges...
The second picture shows transaction history this month (June 2014)...
The third picture shows my debits and credits...
The fourth picture shows what my final balance should have been (2nd line from the bottom), as of today(June 19, 2014)...
The fifth picture shows what my final balance is as a result of these unauthorized transactions.

I would like to get this problem worked out as quickly as possible so that google doesn't cause my card to max out. I would like to remove my card information from the source of these transactions. If you can help me, call [protected] or E-MAIL me at one of these three addresses:
[protected]@gmx.com
[protected]@gmail.com
-mottl.[protected]@yahoo.com

If you call, chances are I won't answer because I don't answer suspicious numbers, so if you do call, PLEASE leave a message, name, and tell me whether or not you know how to fix this problem

Read full complaint and 6 comments
View 0 more photos
Hide full review
6 comments
Add a comment
S
S
smgdjh13
Albuquerque, US
Send a message
Nov 29, 2014 2:39 pm EST

I had $0.99 taken off of my debit card without my consent from google.com/chcaus on November 27, 2014 I've never heard of this.

S
S
Sharon Live
Clearwater, US
Send a message
Jun 28, 2013 8:38 am EDT

I HAVE A NET SPEND CARD AND THIS COMPANY TAKES MONEY OFF MY CARD EVER TIME I GET PAID FIRST 19.99 X3 ONE AFTER ANOTHER AND THEN 49.99. I WOULD LIKE TO KNOW WHO THESE PEOPLE ARE AND I WANT MY MONEY BACK!

B
B
BMHill
Abilene, US
Send a message
Apr 07, 2010 10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why was my bank account charged $28.00 and how did you get approval to remove any money from my account? I have not ordered anything online - ever.

C
C
charmgirl5
Virginia Beach, US
Send a message
Mar 19, 2010 7:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I made a purchase to all about dance on my google account in the amount of $31.45 through my google account. The company says they never received the money and therefore closed my account. I have a charge on my credit card in this amount yet google will not refund my money. Please help me with this!

R
R
Rachel Dietrich
Gainesville, US
Send a message
Jul 20, 2014 5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I do not know what this is or who is doing it! It is not authorized by me the owner of this charge bank card. I will notify my bank tomorrow as this is Sunday!698f

L
L
Lujuan
Beaverton, US
Send a message
Jul 03, 2014 11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unauthorized charges of 19.99 times 3 in June 2014.

ComplaintsBoard
A
10:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google harassment

I have a problem with Google and Yahoo putting this venting comment that I made 5 years ago as the number one thing you see when you google my name. My blog is nowhere to be found when I google myself. Nor anything relevant to me or waht I am interested in or anything recent at all. Just this stupid comment that I made 5 years ago during one of the hardest times in my life. Makes no sense. It is obviously Internet harassment to remind me of a horrible time and a horrible event in my life. I would like my profile deleted and my comment deleted so I don't have to keep being reminded of how much pain I was in at the time and how I rearranged my life to raise a kid that turned out not to even be mine.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
10:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google broken

When loading a website, the screen is broken up into several small panels, all with the same URL that one is trying to load. The page never loads, and the screen is forever stuck in this mode. I tried uninstalling and then reinstalling, but the same problem persists. Other browsers do not show this behaviour.

Can this be fixed? I am now uninstalling Chrome and looking for a speedy browser without hitches.

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bevrly2990
Geneva, US
Send a message
Oct 31, 2015 8:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i however am having a simalar problem. on the facebook game "tribez", my game is trying to catch up w/itself. everyone is saying its google chrome. i want to play my game. ive been playing this building game for 3yrs. i love this game. but for the past 3 wks, i cant play. please help me. beverlyulmenstine@yahoo.com

ComplaintsBoard
R
8:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i have all these charges on my credit card that i didnt ok. i have never even entered my card info. on 4/29 $1.99 and $3.99 on 5/5 $9.99 and $4.99 and $9.99 and $.99 and $.99 on 5/6 $.99 i dont even know wherev they came from so i cant fill out the rest of the info my name is Rebecca Hyder please contact me by email at [protected]@gmail.com this has to be resolved asap.

Read full complaint and 7 comments
ComplaintsBoard
J
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

View 0 more photos
Read full complaint and 142 comments
ComplaintsBoard
R
6:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google numerous charges

I have been institutionalized for the last 6 months I have no idea where these charges are coming from I had no access to my electronics I would appreciate somebody taken care of cleaning up these charges for the last 6 months of my account. I've lost my husband 9 months ago and I'm still trying to get over that I haven't done anything on the internet and months I really really appreciate this being taken care of I cannot afford to be committed again thank you very much. Rita Orlowski

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
3:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google fake gmail account created

This is just to inform you that some one has created a fake gmail ID of my name with address "[protected]@gmail.com". He is sending some unappropriate mails to one of my known person.

my request is to block this id and if possible the person needs to be tracked using this mail.

thanks & rgds:
Umesh

Read full complaint
Hide full review
ComplaintsBoard
P
12:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Visa card was charged with over $ 115 in fraudulent charges for games from PixelberryStu through the Google Play Store. Fortunately, Visa spotted the charges and blocked the card before another $ 100 in attempted charges could get through. The charge was not made through my account, but Google allowed my credit card to be used. So Google says they...

Read full complaint and 5 comments
ComplaintsBoard
S
4:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google refund

They keep suspending my account asking for verification of who i am i send in the requested info they say they received the proper info but my account is still under review i have ask that my account be deactivated and for the funds that i have in my accojnt to be sent to me i have statements showing i have money in my google wallet account i get informed they can not tell me any info due to my card being suspended then i have transaction appearing that i've not made and money that i have sent from goole wallet prior to card being suspended to my bank account showing up on my statement as complete but nothing showing up at bank ive been dealing with this since dec i want a refund

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
6:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google unauthorized charge

When my debit / credit card gets charged I get a text telling me the amount and where the purchase has taken place, so at 3/31/2014 4:00 am, I get a text telling me the their was a charge of $1.36 from Music Google.com/Chcaus,
I never hear of Google Chcaus, And how the F*** did they get my credit card number I'm pissed ! This is BS I think I should call the Police and make a Police report this as thieft.
Now I wondering if anything is going to be done about this. Is my money going to be returned to me. I bet I'm going to have to go through all this red tape to get my money back. You know it's not the money it's the point..
Believe me I'm not finished with this I'M GOING TO MAKE GOOGLE LOOK LIKE ### BEFORE THIS IS OVER

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google subway surfer

I have been charged on my credit card american express for 61, 29 usd whithout my outhorization. this charging is conected whit a mobile phone game subway surfer.
I wont this amount to be recharged on my money card in erste bank in croatia please.

For further information and card number please contact me on my e-mail.

Thank you!

Read full complaint and 10 comments
Hide full review
10 comments
Add a comment
A
A
Angryperson2015
US
Send a message
Oct 20, 2015 6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I checked my bank account and have found a payment of $20.99 had been taken out of my account and am extremely angry. i did not agree to any money coming out of my account to any game or app store and cant afford to be giving that sort of money away. I demand that you put the money back into my account and that i be emailed ASAP. I will never use this app nor will my family.
I am going to refer my complaint to every person that i know.

Very angry mother!
michelle.lord@caac.org.au

P
P
PRADEEP KUMAR.G.S
Bengaluru, IN
Send a message
Mar 30, 2015 4:44 am EDT

Hi,
I am using Samsung grand 2 Sm- G7102 handset with an android version of 4.4.2.
Recently i have updated my subway surfer game app to recent one(mumbai tour). From that time game app is getting stuck in the middle. i dont know why this is happening. Please do revert back with a soultion for this.

Thank you,
PRADEEP KUMAR G S
pradeep.kushi@gmail.com
India.

N
N
Nicola leatherland
GB
Send a message
Jan 14, 2015 4:16 pm EST

I have always loved playing this game and have spent a lot of money purchasing things I had it on my phone I have now bought a iPad air downloaded it using all same info as my phone but it has not given me all what I have on my phone my other games are the same. I do not think this is right as I've got to pay and do it all over again to get the characters and money as my phone. This has really disappointed me to the aspect I don't want to play. Subway surfer was my favourite game but I have now lost heart in playing due to this. Nicola leatherland

M
M
matt copeland
Bothell, US
Send a message
Jan 10, 2015 12:48 pm EST

I did not make these transactions and dont no why Im being charged

M
M
matt copeland
Bothell, US
Send a message
Jan 10, 2015 12:45 pm EST

I have had 25$ charged to my checking from four different transactions in the last month please email me @ matthewcopeland0@gmail.com

C
C
christine bragg
US
Send a message
Jan 08, 2015 5:22 pm EST

You guy charge thing to my card without my consent what my money back call me at this number [protected] right way

J
J
John Giani
Sandton, ZA
Send a message
Jul 28, 2014 4:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google. Kiloo Games Google.com / Ch - deducted money from my account without consent - this is theft - I want my money back please contact me at +[protected].

S
S
sunayana patil
SG
Send a message
Jun 11, 2014 12:07 am EDT

on 10th june'
14, amount 2700 debited from my account by google kilo games site, pl. refund that amounts. call me back on [protected].

E
E
emma Atkinson
GB
Send a message
Mar 21, 2014 5:26 am EDT

Googlemidas and other google games that l dont have taken money made my bank makeing My band be overdrawn . I have no idear how u are l want my money back

N
N
notgivingit
Cambridge, US
Send a message
Mar 18, 2014 7:18 pm EDT

this is not the place to demand a refund you need to contact them and/or google play. the game makes purchases but your phone must have your card saved from previous purchases because i have made a number of them on several games and it ALWAYS asks for my password to confirm my purchase as long as i don't check the option otherwise.

ComplaintsBoard
V
5:14 am EST

Google undelivered order, don't buy from them

I bought hairs and wig from the website www.googlehair.com. I was very angry and disappointed, because the seller charged me for the order, but he never provided the confirmation info. I sent multiple emails, but he ignored them. I don’t know what to do, but I need my money back. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

Read full complaint and 2 comments
Hide full review
2 comments
Add a comment
G
G
googlehair
VN
Send a message
Apr 22, 2014 10:53 pm EDT

Hi Anita Bawnghit,

Yes, i see. Allmost is the same
Thank you very much,

Googlehair

G
G
googlehair.com
VN
Send a message
Apr 15, 2014 9:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Versus,

You ordered hair from who ( name, email, phone number ? ). Give me the invoice which you got from them. I need check again
We have never sold wigs hair, that mean we have never had wigs hair on our website.
Please tell me clearly. I am worry that someone use our company name to lie to you, or other customers.

Thanks,
Googlehair

ComplaintsBoard
A
3:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google gems

Hi ive had several purchases made on my credit card that i have not authorised. I really would like to have this money put back as its quite a decent amount and i have no idea how this happened as i dont know who you are.
Amanda gyoles
Email [protected]@dodo.com.au

Read full complaint
Hide full review
ComplaintsBoard
H
8:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google google chrome unremoveable extensions

Beware! An entity known as "enterprise policy" has the ability to install malware/adware on your google chrome browser, and you cannot remove it evidently, this must be authorized or sanctioned by google, the people we trust to keep our chrome web browsing experience safe after spending hours on the google forums, reviewing hundreds of entries about others doing everything humanly possible to try and remove this extension, i'm throwing in the towel. I whent back to a much earlier date via "system restore" and now i'm back to using internet explorer. Even if you uninstall chrome you can't escape the files that remain, so that whenever you re-install it, the enterprise policy "watchitnoads" is there waiting for you, and you can't disable it. It caused me system crashes, and regular pop-ups and attempts to divert my browsing to ad sites why is this allowed! I couldn't believe how many frustrated people there were on the google forum because of this issue. I'm done with chrome. I hate being "hijacked."

Read full complaint and 1 comment
View 0 more photos
Update by hgstar
Mar 03, 2014 6:17 pm EST

I have researched this issue about the Chrome "enterprise policy" extension that you cannot remove, and it is something Google facilitates. I would even like to add this additional information, giving more detail about the problem I am complaining about, taken from: http://malwaretips.com/blogs/installed-enterprise-policy-removal/ (read more about this issue at the mentioned site)"If you are seeing pop-up ads with Google Chrome, and in your extension list there is an extension with the “Installed by enterprise policy” text, then your browser is infected with an adware program. The “Installed by enterprise policy” was created by Google to help the developers, however cyber criminals are using this type of policy to install malicious extension onto Google Chrome. The reason why they are doing this is that because the “Installed by enterprise policy” extensions are managed and cannot be removed or disabled via Chrome’s Extensions page."

Update by hgstar
Feb 22, 2014 1:25 pm EST

I am the Regional Sales Director of Builders Club, and the one who wrote the complaint about Google allowing extensions in the Chrome browser that you can't get rid of. This is NOT a complaint about my company, Builders Club Construction. Sorry for the confusion :).

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
kdstokes
Seattle, US
Send a message
Mar 02, 2014 10:08 pm EST

They have deduced $10.87 for the last two months without authorization. I have tried to connect them but the never respond back. Now I have gotten the fraud department of my bank involved.

ComplaintsBoard
L
10:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google unaable to access my email a/c no matter how I have tried many times

Dear Sir,
For many days I was unable to open my Hotmail address however hard I have tried. It was blocked by Hotmail
for security reasons which I am very grateful as my email a/c has been horrendously hacked. Kindly help me to open my Hotmail a/c as I am waiting many emails for my very urgent actions. My personal particulars are :

Lo Lock @ Lo Loke Yee
Born in October-04-1937
Email Address: [protected]@hotmail.com
Block 110 05#96 Aljunied Crescent Singapore 380110
Republic of Singapore
Telephone no : [protected]

Your kind & urgent attention is profoundly apprcieated

Best regards

Lo

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
1:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google up front pyment for transfer/delivery/ transfer

Google Winnings -450 000.GBP. When I informed Mr Smith McNeil that I require my non Residential tax payment back, he got a Mr Harrison Cole an accountant who informed us that an account for the winnings had been opened, (document included). The payments to enable me to transfer this cost me a fortune, but they were not done with me yet. Eventually the funds was transferred upon payment of the conversion fee to South Africa Rand, and was then blocked due to the fact that I could not pay the 9000GBP for the taxation on the money. Then a delivery fiasco with a Lawyer Mr Williams Johnson D.A. who rip me off with 14 000GBP, and still no acceptance of the funds. I have tried to get the information for the delivery (but get still up to date could not get it form either gentle man)
The so called briefcase was recall to the London, when I filed a report with the police about money laundry (Currently investigated) slow progress. As the last agent Mr John Burutu informed me the Reserve Banks Lab required the cleaning liquid to clean the funds. That is when the funds was recalled, end of delivery debacle and still no relief of my financial burden. Mr Williams acording to Mr Harrison Cole left the UK shortly afterwards for the IS. Do not want to face the wrap.

Mr Harrison informed me in December 2012, that we need to obtain an affidavit to transfer the funds to my account, it was done, a mistake I picked up on the on the transfer document was my account number and digit was omitted.
I informed Mr Harrison Cole the accountant and he informed me it can be re-directed (3day period) for the cost of $5700USD.
This was not the case 10 000GBP later and they still required 487GBP before it can be finalized. I do not have another dime to pay again. as I was forced to pay the upforn taxation before the transfer was done by their transfer department. Mrs Helena Gulit, has in the meantime broke communication as I have reported the upfront taxation. ( I was informed that this is not the way the HMRC operate)
Please I don't know where else to turn for assistance. I know I was ignorant to continue, with this, but I have lost close to 40 000GBp already, to obtain the funds. Mr Harrison Cole is an accountant at 25 Gresham Street, email: harrisoncole.lloydsgroup.gmail.com He refuse to communicate or answer my mails as he is only interested in the 487GBP required for the verification of the document, to enable the transfer to go through.

Read full complaint and 2 comments
Hide full review
2 comments
Add a comment
D
D
Deborah Dagnan
Birmingham, US
Send a message
Feb 21, 2014 6:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am being charged and I dont know anything about this. I don't know where it is coming from and have not been able to find anyone who can help me . Have canceled credit card and had to order new one but even credit company can not give me any info or phone # for this charge.

A
A
anita robinson
Oakland, US
Send a message
Feb 15, 2014 9:15 pm EST

Add that to my that $39 back to card

ComplaintsBoard
K
2:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google charges on my debit card

I downloaded 2 free games clash of the Titans and farm animals when I make a purchase but since I seen Google Midas E CA it shows the charge of 1.22 quite a few times and I have not made a charge of 6.13 3 imes and it does ot show on my Phone. I downloaded the clash of the Titans and this was supposed to be free. On the 23rd the 1.22 comes up 2 timesn and before I was charged 6.13 three times. I would like an answer. Thank you. And I also would like to see on my cell the conformation of my supposed purchase.

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Karen Robinson
Baltimore, US
Send a message
Feb 17, 2014 9:06 am EST

I purchased on Candy Crush a additional moves that cost $1.99 each
this company charged me $121.88 came out of my account

ComplaintsBoard
H
2:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google No Salary At all

Yes, every negative feedback about ItpeopleGulf over here is all true, they do offer you jobs, but when it comes to payment, they are least bothered, i had suffered 3 months, Dubai is an expensive City, without money you cant survive, I was there during the ramzan time, i used to start my fasting only with water and end my fasting with just a peice of date and water and at dinner time only 1 Dhs mango juice,
I alwez requested, pleaded infact begged for my payment but they were too ignorant and blamed on Wipro who was another middle man in the contract,
I was lucky my landlord was good enough to let me stay without paying as he already knew my condition,
All i had was the money i bought from my saving in the begining which was all spent, i had borrowed from my friends, god bless them,
There was so many mail chains requesting for my salary, but Itpeoplegulf and Wipro were least bothered, even the escalation never worked, all they gave is false commitments.
Later i was left with no choice but to register a case with free zone authorities, they sent 2 warning to pay my dues, but nobody cared,
I was advised by freezone authorities (Mr.Omar Sheikh) to register a case in Dubai court Bur Dubai from which i will be able to cancel my VIsa and go back home,
I couldnt fight the case i had no money to spent on travelling to court every now and then, paying for the paper works,
The worst part is i was not the only one, there were others who were suffering the salary issues, even they had case registered against them in Dubai Court (Lawyer Name : Majed Khan),

The regional Manager M.A Khan, HR Team- Murali, Prakash and the PRO - satish all are involved in the scam
From Wipro - Rajesh Seetharaman.

My advice, dont even think of joining ITpeopleGulf ever in your life, ..stay jobless but dont join them,
Do not trust Wipro, as they were also involved in all this.

Read full complaint
Resolved

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Hide full review
ComplaintsBoard
A
8:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google cannot share contacts to less than 400 users

I am writing for my dissatisfaction with a Google Apps, Shared contacts for Gmail, http://www.gmailsharedcontacts.com/index.html. Since free edition seems good and suit our needs after testing, so we paid€500.00 EUR for unlimited license on 20 Dec 2013 via Paypal

Under our situation, we have nearly 20 contact groups, some groups with more than 50 contacts, and each group share to 388 users.

Firstly, we invite the Google group (e.g. CB-Staff) to get the shared contact groups, no one can get these.
Secondly, and the most importantly, even we invite each user, many users cannot get the shared contacts after sync successfully.

I’ve created the tickets #2026 (24 Dec) and #2058 (2 Jan) to support team member Amandline via [protected]@googleappsec.zendesk.com . Even she said the program is corrected on Jan 2 14:40, but many users still cannot get the shared contacts (I’ve unshared all invited users for all groups, added and sync again!). And on Jan 13, she gave me another version of application, https://chrome.google.com/webstore/detail/shared-contacts-for-gmail/mbfapdghdacnmfajnmikblekeoopfgll. But finally, even I follow the steps she said, the program cannot be installed properly. If I force to install it, my paid edition changes to free edition license, cannot get the contact groups to share in the interface, and even worse, the version number is v2.0 – April 2013 (it is old version number!). For this, I sent the replies on Jan 14 that the “new” version does not work. Till now, the application is still not work.

For this, I sent a complaint letter to Econsulting, [protected]@econsulting.fr, the company of this application and ask for refunds, dated 8th Jan, but I do not get any replies from Econsulting till now.

All these problems lasted for 4 weeks long, all users cannot send emails without shared contacts. We were deceived into believing that the support team could help us, but now we feel the support team fudges our issues by giving useless solutions.
Give back my €500.00 EUR.

Andy Chan

Read full complaint
Hide full review
ComplaintsBoard
A
2:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google shared contacts for gmail does not work

I am writing for my dissatisfaction with a Google Apps, Shared contacts for Gmail, http://www.gmailsharedcontacts.com/index.html. Since free edition seems good and suit our needs after testing, so we paid€500.00 EUR for unlimited license on 20 Dec 2013 via Paypal (Paypal transaction ID: 1D211814DC295954N).

Under our situation, we have nearly 20 contact groups, some groups with more than 50 contacts, and each group share to 388 users.

Firstly, we invite the Google group (e.g. CB-Staff) to get the shared contact groups, no one can get these.
Secondly, and the most importantly, even we invite each user, many users cannot get the shared contacts after sync successfully.

I’ve created the tickets #2026 (24 Dec) and #2058 (2 Jan) to support team member Amandline via [protected]@googleappsec.zendesk.com . Even she said the program is corrected on Jan 2 14:40, but many users still cannot get the shared contacts (I’ve unshared all invited users for all groups, added and sync again!). And on Jan 13, she gave me another version of application, https://chrome.google.com/webstore/detail/shared-contacts-for-gmail/mbfapdghdacnmfajnmikblekeoopfgll. But finally, even I follow the steps she said, the program cannot be installed properly. If I force to install it, my paid edition changes to free edition license, cannot get the contact groups to share in the interface, and even worse, the version number is v2.0 – April 2013 (it is old version number!). For this, I sent the replies on Jan 14 that the “new” version does not work. Till now, the application is still not work.

For this, I sent a complaint letter to Econsulting, [protected]@econsulting.fr, the company of this application and ask for refunds, dated 8th Jan, but I do not get any replies from Econsulting till now.

All these problems lasted for 4 weeks long, all users cannot send emails without shared contacts. We were deceived into believing that the support team could help us, but now we feel the support team fudges our issues by giving useless solutions.
Give back my €500.00 EUR.

Read full complaint
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Google Category
Google is ranked 1 among 34 companies in the Websites category