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4.4 20 Reviews 1498 Complaints
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Google complaints 1498

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P
11:08 am EST

Google charges on my bank account.

5968 google *telepath ca mountain view google *telepathic $5.30
I have already filed a complaint and the charges were refunded. I have a pending charge on my account today for $5.30. What do I have to do to stop these charges. I shouldn't have to go through the trouble of canceling my card. I would hope that this charge never puts my account into overdraft and charge me $28.00 for a $5.30 transaction. Thank you.

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8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google fun games mountain view caus

I am being charged for a game not on my phone called google fun games Mountain View caus.
This cane is on telephone number [protected]. I am not playing this games not my phone number. Should not be charged to me. Please stop this
Jill Ryan-Bisogne. 732. 801. 9636
Why a complaint has to be long to get addressed is absolutely ludicrous. So it charging people to chat with your tech to resolve issues such as mine. I am being illegally charged for something and I want it stopped

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A
4:49 am EST

Google google-fi

Out of the 20 commercials I've seen on YouTube in about 2 hours. 19 of these commercials have been for "Google-Fi". This is so excessive that I will never buy a google-fi anything. They couldn't even bother to space the commercials out between other ones, it's just one stupid Google-Fi Ad after another after another. I can no longer stomach another one and now it's time to complain about it.

All you had to do GOOGLE was space it out every once in a while. but 19/20?! Seriously...

I saw the first one around October, then November they ramped up a little. Now December and it's practically every commercial.

Well congratulations Google, you've ensured a possible would be customer to become a "sure the frick wont" customer. Fix your ads guys, it's F-ing annoying and driving people, like me, away.

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5:37 pm EST

Google gn 2 mini

Bought a new gen2. [2nd unit]
used 2 different smart phones after not getting google home app.
To work during 2 f****g hours not able to connect.
Prior, i unplugged the existing mini and wasted 2 hr of this time trying to use your easy home app connection, to connect the new one, which never happened.
So far your easy access to google home is total [censored].
What a useless bunch of information.
Advertising up the [censored].
Can't get your stupid software to work on my 2nd mini.

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1:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google gmail

I need access to the email that I've had for the last 8 years. I am locked out for no reason. My recovery options are outdated, so I don't have access to them. I can't change my email to a different one on most of my accounts because it wanted to send confirmation to the email I can't access. I really need help. I have searched for a very long time for a way to contact google with no results.

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12:05 pm EST

Google square deactivation finds in limbo

Help. Google put a hold on my reimbursement from my Square account being deactivated. The amount in question is $956.05. In November Square deactivated my account, I don't understand why. It was sent to Google Pay on Nov 19, 2019. Reference: L.DCD0-88D6-54E6-BE2A

Google Pay sent it to my bank on Dec 4th. My bank stated that Google put it on HOLD Dec 5th.

Where is my money?

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S
12:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google google - I save you. you owe me

There is an issue that can be a problem.
I will not address it here for the privacy.
I would like to contact the Google, directly.
There is no way I can contact to Google. I called the number, 1-650-253-0000. No one answered. Yes. You can hear the recorded voice. That's it. This is about the content displaying on Google, and the content is inappropriate and definitely can be a problem.
I would like to talk to Google and hope Google fix the content asap.

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Resolved

I can report inappropriate contents. Just found it. No problem everymore.

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12:35 pm EST
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Google youtube tv

Double Charging by Google for YouTube TV

I am astounded to have to seek the help from an Online Complaint Website to open a conversation with Google about double billing for their new YouTube TV service.

I initially tried to sign-up on December 6, 2019, but as I completed entering my credit card information I was returned to the screen asking me to "sign-up." I could not understand what had gone wrong and did not want to end up with two subscriptions, so I closed the screen and watched to see if a charge would show up on my credit card. I did not see a charge for several days, during which I also was unable to log in and open the service using the email address I had used.

Therefore I concluded my effort to subscribe had failed and I tried a second time using my wife's Gmail account. This time everything worked like a charm and I was able to access YouTube TV on my computer, my TV and share it with my daughter as well. All as Google advertised.

However, I was subsequently charged $49.99 the original "failed" subscription under my Gmail address, which had never worked and has never been used, AND $49.99 for the subsequent service under my wife's email.

I have spent many hours (with a break to go to the hospital with appendicitis) trying to contact a Google customer service representative. Nothing worked using all the phone numbers, websites etc. offered by Google.

Google clearly has designed their system to not allow any customer access to customer service representatives. As a result, I have been robbed of $49.99 and apparently have no way to stop this from snowballing into $600 over the coming year! A company with the reputation and wealth of Google certainly should be expected to provide this minimal customer support. Meanwhile I will do whatever I can to publicize Google's failed customer service approach that is costing people like me and my family hundreds of dollars in fraudulent charges.

Perry Michael Ratliff

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M
1:14 pm EST

Google Hateful false reviews

hi,
Iam a new owner, 2 years ago so old reviews should not count, plus there is some one who is replaying to people not me saying how to improve and providing the franchisee email address, plus I was able to recognize some of bad reviewers and they are doing it just to harm my business, I know who they are in person, please take care of this issue as soon as possible. my emai is [protected]@yahoo.com Thank you. I'am the Marble Slab Creamery Owner in Wichita Kansas.

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M
4:28 pm EST

Google email from: koshima@fusepico. jp

Our company received an email from koshima@fusepico.jp impersonating Microsoft 365 as a voice message. The email server according to Whois.com shows Google Inc. email server is where they email service was sent from. Here are the details to the ownership: MarkMonitor Inc. / Domain appspot.com / mzm40lewrs.appspot.com. Please look into this if you can and if you need a copy of the email forwarded, please let me know at [protected]@barteltinsurance.com. I have also attached a renamed copy of the email. You will need to switch rename the file from .WMV to .HTM to view it properly. Thank you.

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K
12:54 pm EST

Google monetisation not updating on my adsense account

Hi there

I need someone to look into my Adsense account as it does not appear to be counting up my monetisation for the last two months and I can see on my You Tube account that there has been some revenue. You Tube have also suddenly stopped monetisation on one of my videos without notifying me or explaining what I've done wrong - it has been fine for well over 1 month so what changed? Something is not adding up and I'd like to know what is going on.

My You Tube account is Kim French

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1:24 am EST

Google google play

I purchased a movie from google play. It was defective and would not play. It just kept repeating the preview. I requested a refund within 10 to 15 mins of the purchase and was denied due to not meeting the refund policy. I reviewed the refund policy and it states a refund is justified if the product is defective. In addition, the movie has not been played. I requested a refund again and google sent the same denial email. Transaction ID GPV.[protected] please refund my money.

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12:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google google services

I have no receipts nor have purchased anything in the amount of $1.99 from Google services but I have been charged 3 times for "Google services" and unfortunately that's all the information I have at this time. If there is anything you can do or any information you can provide please let me know, and if I can help in any way please let me know that as well

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C
11:06 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

there are a few 1-star reviews reflecting what this company is really like. there are a number of 5-star reviews. a number of these 5-star reviews are by family members or friends, and I would suspect all of them are. this company is bad, bad, bad. if your review system stands for anything, you will not allow these 5-star reviews to remain posted. fyi...

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A
9:07 pm EST

Google google phone

Do NOT purchase google product because they might not deliver it and you have not idea if it will be refund!

Google has not been able to refund me 3 weeks after failing to deliver my phone. I ordered the phone on 10/24. It never got delivered to my home. After two calls with Fedex and two calls with Google, I was told that it will be refunded after 24 to 48 hours. After a week, it never happened, and customer service people stop responding to my email for the update. I called again, only be told that they have no idea when it will refund.

It is called a scam when you order and pay for a product but never receive it. Since it is Google, they think they could do whatever they want.

I assume my next logical step is to file a complaint to FTC and the police. The police is a logical choice because their behavior is not much different from stealing.

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P
2:55 am EST

Google unauthorized credit card charges

Today on November 15, 2019 in my bank transaction history there is debit of some charges and the debit is done by POS w/d SV GOOGLE (protected). Even I didn't buy any Google Play or any kind of google products then also they charge and also I had added my card to google play. And also I didn't get refund. This is a very serious problem government should take an action on this.

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R
2:52 pm EST

Google google mountain view

Google charges $53.59 to my chedking account for services not provided for past three months. I wnet to my banking institution to resolves this and was told I would have to contact Google directely. I have made multiple attempts to contacet Google to no avail. All I have gotten is the run arround. My bank was so king to reimburse me for the first two months and now Google has charged me for a thrid month. What else can I do?

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S
11:40 am EST

Google unauthorized charges that i've not aware of.

Unauthorized charges to my CC:
Trans. Date
Description
Category
Amount

11/16/18 GOOGLE *PLAY G.CO/HELPPAY#CA
P0L1BRPM
Top of Form
Bottom of Form Services $9.11
05/21/19 GOOGLE *YOUTUBE VIDEOS G.CO/HELPPAY#CA
P0NSDO2Q
Top of Form
Bottom of Form Services $4.28
05/22/19 GOOGLE *WG GROUP LTD G.CO/HELPPAY#CA
P0NSTKJN
Top of Form
Bottom of Form Merchandise $4.35
06/20/19 GOOGLE *JAWOMO G.CO/HELPPAY#CA
P0OL52KZ
Top of Form
Bottom of Form Merchandise $3.21
08/19/19 GOOGLE *WG GROUP LTD G.CO/HELPPAY#CA
P0PK2PBZ
Top of Form
Bottom of Form Merchandise $9.71
09/21/19 GOOGLE *WG GROUP LTD G.CO/HELPPAY#CA
P0PLNICP
Top of Form
Bottom of Form Merchandise $3.69
10/23/19 GOOGLE *WG GROUP LTD G.CO/HELPPAY#CA
P0QCWW7V
Top of Form
Bottom of Form Merchandise $9.78
Results Total =$44.13

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M
Michael Sapiente
, US
Jul 29, 2021 11:54 pm EDT

I'm being charged twice for this and I didn't sign up I don't even know what the hell it's for

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N
9:21 am EST

Google payment not received.

I transferred fund from my axis bank a/c No.[protected] to my sbi a/c No.[protected] for an amount of Rs.1, 400/= through google pay vide google transaction ID CICAgKDG9rq-aA and CICAgKDG9v6yWQ on 30/09/2019 and accordingly the same amount were debited from my axis bank a/c on the same date but not yet credited the same amount in my sbi bank a/c

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M
11:29 am EST

Google games

There are 3 charges on my bank that are from google seriously and playrix. One for $7.49, $21.42 and $12.85 on 11/12/19. I don't have a plan with google so how do you get my bank acct.? I don't know what they are for and I have never heard of seriously google or playrix game google and I don't play games any way.

Thank

Marilyn Carrington

[protected]@hotmail.com

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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    +1 (650) 623-4000
    +1 (650) 623-4000
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    +1 (650) 490-4916
    +1 (650) 490-4916
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    +1 (650) 253-0000
    +1 (650) 253-0000
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    +1 (941) 607-0688
    +1 (941) 607-0688
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    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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