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4.4 20 Reviews 1499 Complaints
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Google Complaints 1499

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10:14 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google removal of false claims on a website thread

Hello, despite the GDPR laws and personal protection of data, the website is not responding to any emails directed to them o. their "contact us".

A false accusation was made on a comment thread, which I cannot as an account owner remove from the site.

The comment is defamimng someone and is attached to a Google listing.

I personally feel Google should do something about websites that refuse to remove data when requested.

Kindly advise me accordingly.

Many thanks

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Update by Flexees
Sep 21, 2019 4:51 am EDT

this has not been "RESOLVED"

Update by Flexees
Sep 17, 2019 2:31 am EDT

Hello Google

Kindly can you remove a listing which is infringing on my personal life.
The online reputation regarding my private life does not need to make Google listing.
The listing is causing a mental breakdown with clients and friends laughing at false claims been made against me.
I have tried so many times to have this listing removed but Google does not seem to understand the repercussions its having on my life.

Resolved

This problem has not been resolved. Furthermore you have now put this on Google listing!!! How do I remove this complaintsboard from google search?????????

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5:37 pm EDT
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Google roblox

On 08/05/2019 there were 17 different charges for roblox robucks to my checking account in 1 day...I authorized one purchase for her for .99 cents. I went and ran a few errands and left my phone behind to charge...she then proceeded to get on my phone and authorize 16 other purchases within a few minutes of one another in a span of 2 hours. Over 400+ dollars was charged to my account. I did not authorize these purchases at all! I am on a fixed income and trying to buy a house ..my bank has made attempts to get the money back and I have emailed roblox several times. This has put us in a financial pinch and I have deleted all accounts and had to cancel and order a new bank card. I am hoping in good business practices and compaction that you understand the predicament this has created for our family and could desperately use the refund. I think you all need to put an extra security if more than one purchase is made. I have read your complaint page and know this has been a problem for many other parents...thank you and please respond...Amy Weber... [protected]@gmail.com... Again this has put us in a place of not being able to come up with paying our rent ect. I could really use your help.

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Update by AmyJo1975
Sep 17, 2019 5:40 pm EDT

Complaint 8-5-2019

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J
5:24 pm EDT

Google google play

Google play allows apps and developers to violate the DDA agreement they have with the them. Google allows customers to be ripped off and then claim it's against policy to refund the money when others have been given full refunds for the same issues. Contacting google play support after they have issues a certain number of people full refunds is useless. They begin to deny all refunds and won't even look at supporting documentation you wish to send them . They will not forward your information to anyone in charge to request contact. They will also not forward your contact information to Google HQ for them to contact you about the issues either.

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12:53 pm EDT
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Google paying for something I know nothing about

Money was took from my account for something I have no idea what it is.

This was done by Google supercell mountain view. This is not right. I would like to have this
Corrected! I don't know what it is. I would like to have my money back in my account.
I would also like to know who gave them permission to do this?

[protected]@yahoo.com

Thank you

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9:38 am EDT

Google arts & culture content - hosting russian government disinformation/propaganda

Hello,

I've studied history for most of my life (I have a B.A. in International Relations and I'm a retired USAF officer) In conducting research I came across this site: https://artsandculture.google.com/partner/russian-military-historical-society . This group is very likely perpetrating disinformation on behalf of the Russian gov't. Since the organization was created by "Order № 1710 of the President of Russia" I believe that makes them a Russian government entity. Please see the following articles:

Sep 14 Washington Post: https://beta.washingtonpost.com/world/europe/this-russian-forest-long-symbolized-stalins-brutality-some-now-wonder-if-the-finns-had-a-hand/2019/09/13/c77c9346-c8ec-11e9-9615-8f1a32962e04_story.html?noredirect=on

23 Aug Guardian: https://www.theguardian.com/world/2019/aug/23/moscow-campaign-to-justify-molotov-ribbentrop-pact-sparks-outcry

Aug 29 Independent: https://www.independent.co.uk/news/world/europe/russia-stalin-terror-mass-grave-ussr-a9084336.html

Aug 30 Moscow Times: https://www.themoscowtimes.com/2019/08/30/the-kremlin-is-trying-to-whitewash-russias-stalinist-past-a67096

A search of "Russian Military-Historical Society" in Google News returns dozens of such articles. Given the Russian governments history of repeatedly using propaganda and disinformation to influence democratic processes in the U.S., U.K. and other countries, I recommend removal of this organization from your hosting services to prevent a repeat of the 2016 Presidential Election scenario. The longer these false narratives go unchallenged, the more deeply they become entrenched in the public memory. I understand that as a private organization you have no specific legal obligation to do so. However, if you take a few minutes to learn the details about which they are trying to distort and erase from history, I believe you'll find it is the right thing to do.

Thank you for your time.

- [protected]@gmail.com

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5:43 am EDT

Google unauthorized credit card charges

2 payments of Rs 111.03 & 370.95 GOOGLE *WARNER BROS [protected] CA on the 02/09/19
2 payments of Rs 370.95 & 742.26 GOOGLE *Warner Bros g.co/helppay# CA on the 02/09/198
6 payments of Rs 371.54 GOOGLE *Warner Bros g.co/helppay# CA on the 05/09/19
I did not make these transactions and I want a full refund please. I have an Iphone and I don't use google account to buy anything with my credit card.

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8:44 am EDT

Google googleplex mountain view 918267

Withdrawal $21.46 from Village Bank
Routing # [protected]
Account# 1117366
918267 POS PURCHASE GOOGLE *Elex Mountain View CA [protected]
I don't know what this is, and if it's an ongoing withdrawal, I wish to discontinue it, effective 09/09/2019.
STOP ANY MORE WITHDRAWALS
Richard Strassburg
I no longer wish to pay for this service/product and want the withdrawals from my account to cease.

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2:31 pm EDT

Google tic tok

There are charges on my debit card which I did not authorize:
09/06/2019
DBT/WDR [protected]
GOOGLE *TikTok Inc g.co/helppay# CA 1600 Amphitheatre Pk
($19.99)
09/05/2019
DBT/WDR [protected]
GOOGLE *MUSICAL LY I g.co/helppay# CA 1600 Amphitheatre Pk
($19.99)
09/05/2019
DBT/WDR [protected]
GOOGLE *MUSICAL LY I Mountain View CA
($19.99)
09/03/2019
Activity occurred on 09/04/19
DBT/WDR [protected]
GOOGLE *MUSICAL LY I Mountain View CA
($49.99)
I demand a refund. I do not have an account with TicTok.

May Louise Ponder
4222 S Seeger St
Cass City MI 48726
[protected]@yahoo.com

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12:47 pm EDT

Google unauthorised bank transaction by google *google *temporg.co/helppay#

GOOGLE *GOOGLE *TEMPORg.co/helppay#
I Chi-Ming Hsieh cardholder of Taishin bank credit card got 1 messages related to money deductions of 1 us dollar in name of GOOGLE *TEMPORg.co/helppay# on 27 Aug 19:01 pm.
Request you take immediate action on the above fraud transaction to get back the refund urgently.

Please take this up on priority.

Kindly revert if further details are required.

Thanks in advance
Chi-Ming Hsieh
[protected]@gmail.com

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3:38 pm EDT
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Google I don't know

I HAVE BEEN BILLED BY this company through Google sense 5/25/19 $ 4.99 to the tune of$34.93 plus 1 on 8/26/19 for $9.99 if you can explained these charges I won't have a problem, but if you can't I'll drop every thing through Google! The billed dates are 8/25/19 2 @ $4.99 8/26/19 5 @ $4.99 and 1 @ $9.99 and 8/27/19 1@$4.99, so please explain what this is for!

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Pamela Delgado
, US
Dec 26, 2020 10:31 pm EST

I have been billed from this company once every 2 or 3 days a week. I want my money back this is not an authorized charge!

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3:35 pm EDT
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Google neoprÁvnĚnÉ platby kartou, neetickÉ chovÁnÍ

DOBRÝ DEN.JSEM S ČESKA A MÁM TAKOVÝ PROBLÉM, VNUK SI STÁHL HRU BRAWL STARS ZDARMA.POSLEDNÍ TÝDEN V SRPNU 2019 A ZAČÁTKEM ZÁŘÍ CHODÍ STÁLE POPLATKZ OD GOOGLU BEZ AUTORIZACE KARTY, CELKOVÁ ČÁSTKA DĚLÁ PŘES 3200 KČ.ŽÁDÁM PROSÍM O NAVRÁCENÍ TÉTO ČÁSTKY ZPĚT NA KARTU TENTO PROBLÉM ZPŮSOBIL MŮJ DEVÍTILETÝ VNUK, KTERÝ BYL PŘESVĚDČENÝ, ŽE HRA JE ZDARMA.ČETLA JSEM RŮZNÉ RECENZE NA GOOGLE PLAY, JAK NEZÁKONNĚ ODEBÍRAJÍ PENÍZE Z KARET. NEVÍM KAM SE MÁM JINAM OBRÁTIT, JSEM DŮCHODCE, TAK TĚCH PENĚZ NENÍ MOC, VĚŘÍM NA ZDÁRNÉ VYŘEŠENÍ MÉHO PROBLÉMU. HEZKÝ DEN KUČEROVÁ HANA

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1:44 pm EDT

Google not able to sign in on my android phone

My Android phone died last Friday (9/30/19). I took it to Verizon at Cooks Corner, Maine and they were able to revive it. But I could not sign on because I could not remember my original gmail password for the account. I went to the help page and established a recovery email ([protected]@aol.com). They sent me a code which I entered. Then it again asked me for the original email ([protected]@gmail.com) and the password, which of course I cannot remember. Then they asked me for my library card. I have moved two states away since then and that library card is long gone. Then they asked for the month and date I originally set up service. That was years ago and I am 57, I cannot remember that. After that it froze me out. Since Friday this merrygoround has repeated at least a dozen times. Never is there a live person to listen or help me. Just the same old questions that I cannot answer. I recently moved to Brunswick, Maine. I am looking for work. How can I do that if I cannot use my phone? Verizon refuses to help. They say that is Google's responsibility. I am paying daily for phone service I cannot use. Nobody is trying to use my phone but me! Can someone please reach out and help me solve this? I need someone to chat with me online until this is finally and completely resolved. Today I got a new phone under warranty. The first direction is to back up the defective But I cannot do that until I am allowed into my phone. Once again, you can reach me at my recovery email ([protected]@aol.com).

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11:57 am EDT

Google your reps calling multiple times a day!!!

Your reps call at lease 3 times a day ref the google account. I am sick of answering the phone and hearing a recorded message about a google account. Is there anything thing your company can do about these harrassing calls? I have already notified the FCC about the calls and they are investigating all the complaints of your company. Mine is just one of many to be investigated!

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11:08 am EDT

Google google news

Google news in los angeles has no local los angeles stories. It only lists local news from phoenix. As you have inthe past... Please provide local los angeles stories in google news provided to los angeles customers not phoenix

Up until about a week ago los angeles google news included actual news from los angeles under local stories

Please send me an email indicating a human being read this.
Thank you

[protected]@verizon.net

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Update by 1bajaboy1
Aug 31, 2019 11:10 am EDT

no Los Angeles Local Stories on Los Angeles Google News

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10:13 am EDT

Google google fi

Subject: Google Fi account for [protected]@gmail.com

I recently encountered a unfair practice while arranging the return of a Pixel cell phone purchased from Google Fi. The purchase included the trade in of another phone for which I received reimbursement which is a common practice by most cellular services. But the trade-in was reimbursed as though it was a promotion and is now to be deducted from the price paid for the PIXEL phone. In net I will receive $371 for a phone that I purchase for $636. A difficulty had been encountered in arranging the return of the phone but Google Fi had granted the late return an exception considering the situation. So I would be reimbursed the purchase price but then Google limited Google Fi's payment by deduction of the so called promotion, the trade-in payment.

In other words Google Fi is not paying for the phone that I sent them and I appeal this practice.

Please correct this practice and allow the total priced paid for the Pixel phone to be paid. Please provide me an acknowledgement of the receipt of this notice upon receipt. I will file a complaint with Better Business Bureau if I have not received an appropriate reply in 14 days from today.

James D Riffell
7046 Glen Abbey Court
FRISCO TEXAS 75036

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2:55 pm EDT

Google unauthorized charge from google

I just got a charge for $213.34 & i didn't authorize or buy anything through google Iit was purchased through my paypal account which is set to online line purchases to be taken from my bank account I did a disburse with PayPal & they closed the case stating it was a authorized purchase it was a authorized billing transaction meaning there was a free trial then after that they automatically take the amount in my case $213.34 also called my bank they can't do anything have to go through PayPal & I look on my Google account order/purchase history & there is no purchases or subscriptions or orders so I'm just really pissed cause I can't get a phone number fir google to talk to a customer service agent & google don't have live chats either so don't know what to don? Anyone that went or going through same situation please help me please if you have anyway to contact Google agent to deal with a unauthorized charge on my bank account ? Feel feel free to email me [protected]@yahoo.com to give me any help thank you or email me through my gmail [protected]@gmail.com thank you

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2:15 pm EDT

Google ini link

I am very upset that INI lINK hijacked my computer (locked it up and made me call them) and conned me into them crawling all through my IP. They scared me and said I had been hacked. Then, tried to sell me protection. I use a security service, so, I don't know who to believe. They said they work for Windows.
Also, I Despise all the pop up survey links on every damn site I go to. There should be a way to stop this. I pay for extra AD blocker. I don't even know if that service is real.
Google has basically gone to hell with intrusions and unwanted redirects on searches. What's wrong with you, Google? Just let us search what we want without your interference. You're all just greedy and pushy.
I am very very upset about this. I think I should call the FBI to report INI Link?
Sincerely,
Alice Butler

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10:54 am EDT

Google Unauthorized debit card charges

Hi,

I just checked my debit card and I've seen these transactions:

Aug 13, 2019 POS W/D SV GOOGLE *SE g.co/helppa ATP #GB [protected]
Aug 13, 2019 POS W/D SV DDI/NCM DO [protected] ATP IE [protected]

i didn't recall buying anything from google play, they haven't credited back the amount they charged...

please make actions for this...

I'm looking forward to your immediate response.

Thank you.

Seina

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3:03 am EDT

Google fraud transaction

I Silpha, account holder in SBI bank, my account has been debited by RS 449/- four times, . Rs 1/- one times has been deducted through my debit card on 22-08-2019. Thus a total amount of 1797/- has been deducted from my account without my knowledge and permission . it was made without any OTP . The debit cards is in my custody and I have never share my credentials to anyone

The fraud transction details are -
22-Aug-2019 (22-Aug-2019) by debit card
OTHPG 923432636436GOOGLE *Octro Inc g.co/helpp

22-Aug-2019 (22-Aug-2019) by debit card
OTHPG 923471941007GOOGLE *Octro Inc g.co/helpp

22-Aug-2019 (22-Aug-2019) by debit card
OTHPG 923438465588GOOGLE *Octro Inc g.co/helpp

22-Aug-2019 (22-Aug-2019) by debit card
OTHPG 923441190016GOOGLE *Octro Inc g.co/helpp

22-Aug-2019 (22-Aug-2019) by debit card OTHPG 923468254072GOOGLE *GOOGLE *TEMPORg.co/help

Request you to take immediate action on the above fraud transaction and want refund of lost amount.
Please take this up on priority.

Regards
silpha
mail id: [protected]@gmail.com

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1:25 pm EDT

Google Games; playrix

All I know is whats on my statement I get every month for the last couple of months.. Google playrix [protected] ca us is all the information I get besides the money that is being taken out. Ive tried many attemps to fix the problem but I keep getting the run around I really need you to stop taking my money out of my debit card asap or I will have to take other measures.

Thank you

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
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4. Detailing the Experience:
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- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review The Greater Good Stores was posted on Jun 6, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8773 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
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