GE Money Bank review: Cheating customers! 571

I called GE Money to get the pay off for my account. I called the same number that I have been calling for the past several years. When asked, I supplied the lady with my account number. She said that she was unable to help me. She gave me a different number to call. After calling the second number, I was told that they could not help me. Again, I was given another number to call. After six different phone numbers and several of the rudest people I have ever spoken with in my life, I was in tears! I hung up and called the first number again. This time I spoke with a gentleman that helped me and explained to me that the other people that I had spoken with did not know what they were talking about (I had one tell me that I did not owe anything on this account and in fact, I was due a credit). If I had not know better, and stopped making my payments, my credit would have been a mess, not to mention all of the phone calls I would have gotten. GE Money Bank needs to teach these people how customer service should be. When my account is paid off, and I can help it, these people will never receive a penny of my hard earned money again.

I've had the same thing happen to me. We purchased bedroom furniture 2 years ago from Bassett Furniture with no interest/no payments for the 2 years. We planned to use my bonus this year to pay for the furniture. I have been receiving bills on the 15th of the month every month for the last 2 years with zero payment due. I received my bill on 1/15/2009 for zero amount due. Then I received my bill to be due on 2/15 with the amount of the furniture and 4500.00 in finance charges. I had to talk to 3 customer service people, and I was on hold for a specialist for over a half hour. This nazi ### tells me the promotional was up on 1/23, and I replied that I didn't get a bill with the amount due prior to 1/23 and that this billing was deceptive. She said I had to look at the fine print down below to see when promotional was up. Very deceptive!

Has anyone filed a claim with the BBB or the Attorney General? I'm going to be doing this on Monday.

Amen to that! I had a card with them YEARS ago and moved out of state. I sent them a change of address - not only did I check the from on the statement, but also called customer service directly. My bills continued to go to my old address & then be forwarded. As a result, the statement reached me AFTER the due date. Because the payments were always late, they reviewed my credit - which wasn't bad, just limited because I was young, and froze my account! I argued my point. After all, the only reason the payment was late was because of their error (it had never once been late before this). I cut up my card and haven't shopped there since.

I opened an account with GE for my eye surgery, 18 month same as cash with the understanding that my payments were do the middle of the month, so I made sure to get my payments out between the 6th and 11th depending on where my payday fell, The next thing I know is that I'm getting a call from them stating that me payment is past do. So, I contact them only to find out that my payments were do by the 5th of each month and I have already accrued three late payment charges of 39.95 a piece, needless to say I was not happy, as they explained to me that all of their accounts are do by the 5th of each month unless requested to be changed. After talking with a supervisor and pleading my case they remove my last late charge but wouldn't budge on the other two. I close my account and request my payments be moved to the middle of the month, but they sent me a letter stating, do to my account standing my request was refused
This company could use some training in ethical principles in business. Yes, the interest free is how they lure you in and then they stick it to you every chance they get.

Since I am one of many out of work because of Congress's handling of the bank situation, I called GE Money Bank to see if I could get a reduction in my interest rate so I wouldn't have to pay so much monthly. I wasn't asking for anything else. The representative in India or Pakistan or wherever the hell he is denied my request and told me that if I didn't pay over $600. immediately, he was going to ruin my credit. I asked to speak to a supervisor and he hung up on me. Leaving me with a deadline. I called back and got the same "customer service " from another representative. A hang up. Is this the way GE Money Bank does business? I will never borrow from GE Money Bank and suggest the same to everyone else.

I understand that GE Money Bank operates the credit cards for JC Penney, well on 1/22/09 I receive a letter in the mail from GE Money Back regarding my JC Penney card, telling me that they are lowering my credit limit. I have had my JC Penney card for a long time in which I have never missed a payment, been late with a payment, worked my way up from a standard card to gold to platinum, no high balacnces, in fact the day before I received the letter I wrote a check paying off the current balance. After receiving the letter I contacted the JC Penney customer service, they told me that they had nothing to do with this matter, it come from GE Money Bank. Well told them that as far as I am concerned after being a customer for 30 yrs I cut up my card they can close my account and that I will never set foot in a JC Penney store ever again.
Charles Merson York, PA.

FRANK CORDISCO
P.O. BOX 2774
Dublin, CA. 94568

December 11, 2008
CARE CREDIT
GEMONEY BANK
C/O CARD SERVICE’S
P.O. BOX 981438
EL PASEO, TEXAS [protected]

CERTIFIED LETTER # [protected]-2152
Page 1 of 3
Dear Sir/Madam:
This letter is in response to what I consider less than satisfactory “Service” or in my own words Customer “NO SERVICE” I had spoken to someone on the 14th of November and then on the 28th as well, the last person I spoke with was a Mr. James Clark. Mr. Clark was uninformed in questions that I had in terms of who to speak with in the event that I needed to speak to someone other than a Stupidvisor or Supervisor which ever applies. While James was polite I did not care for the attitude of the prior supervisor which I spoke with on what I believe to be the 14th of November who begrudgingly credited my account. The supervisor’s attitude was as if “I ‘am doing you a favor by removing the charge back from the account.”
I have a problem with your billing and accounting procedures so let me be clear and elaborate on what I mean. Your billing department basically bills whenever the hell they feel like it, oh I know what you would attempt to defend, and that is the point about your “Billing Cycles” and how they fall on different days of the month etc., but what this amounts to is extorting extra money from your “patrons.” There are several companies that consider this practice as ethical and yours is one of them. What this amounts to screwing you customers out of money, and charging exorbitant interest rates, which is why I have not paid last months bill, and I will not pay this month’s as well until I get resolution on this issue. Last time I checked I would rather do business with the Mafia.
My points are three fold, one is that ALL my other accounts bill out on the same day same time and are consistent month after month after month, regardless of their “Billing Cycle” therefore I am not late paying my OTHER bills. Point number two is that I find nowhere in your “Disclosure” or terms of “Service” that you can be arbitrary in choosing whatever date you feel you wish to select for this month or the next. You were originally billing out on the 16th of every month consistently but that all changed, I have all my past invoices to prove my point. I have made best efforts to be consistent and on time every month but I don’t have the same type of reciprocity from your company.
CERTIFIED LETTER # [protected]-2152

I have had my wife systematically go through all the statements I have to see what the billing cycles and dates have been, so listed below are what I believe to be accurate facts. I was given more grief from one of your so called “Client reps” that stated that I needed to “Check with my bank” which is a bunch of crap. My third point is (A PHONE CALL.) ALL OF THE FINANCIAL IMPACT ON BOTH SIDES COULD HAVE BEEEN SIGNIFICANTLY REDUCED OR ELIMINATED, IF I JUST HAD A SIMPLE CALL FROM ONE OF YOUR “CUSTOMER NO SERVICE REPRESENTATIVES.” BUT THAT NEVER HAPPENED!
I used YOUR WEB SITE YOUR INFORMATION, FOR WHICH I HAVE A COPY OF. I FURTHER DID CHECK WITH MY BANK AND DID DISCOVER THAT PAYMENT FOR 14.83 DID IN FACT GO THROUGH, AND ACCORDING TO MY WIFE, OTHER PAYMENTS HAVE BEEN CREDITED TO THIS ACCOUNT USING THE SAME INFORMATION ON YOUR WEB SITE. The same billing data was used for the last several months nothing has changed but yet this is now “MY PROBLEM” so I am forced to write this rather lengthy letter to prove a point. My time is valuable so I will have a Solution for you at the end of this communication. The payment history my wife researched has been listed below along with her own comments. On November 14th I also made an attempt to settle the debt by making two separate payments of 350.00 dollars each, which at that time was just about in the 750.00 dollar range as I recall, but your “Representative” did not take the deal that I was offering by adjusting the amount, and taking the money while he had the opportunity. He mentioned something to me about “Company Policy.” Apparently he was too stupid to figure out that he would be well advised to get a Stupidvisor to help him with this “Problem.”
On September 13th, 2008 I made the ON LINE PAYMENT for the amount of $60.00 through GEONLINE SERVICE for the balance due $663.06 and the due date is on September 15th. But instead of the amount of my Bill reducing in capacity, it kept increasing and went from $ 663.06 to 753.83, and after I called the customer service, he said that GEMONEY CAN NOT PROCESS MY PAYMENT.
Then, on October 15th and 16th I made another payment for the amount of $ 100.00 and $ 14.83 by using the same account number that I used for the previous payment, and it turn out the payment worked and I was informed that my new balance is $652.12.
Because I know “generally” that my due date is on 16th, then on November 14th I tried to make another payment to avoid THE LATE FEE, then the date changed to the 13? WHAT IS THIS? What kind of scam are you trying to pull?

CERTIFIED LETTER # [protected]-2152

Before I made the payment, I checked my account on GEONLINE SERVICE, then again and again I found the same old scam, the same old Bull, my balance is not $652.12 as I was informed, but $800++.
After I called the customer service on the same day, I was informed that I was late by one day because the due date had changed to November 13th.
My solution includes the following;
1. From the last amount which was about $600.00 dollars plus or minus, plus my time to correct this aberration, I am willing to settle with you for 60% of the 600.00 dollars because of reasons stated. What I owed on this account would have been cleared off the books by now, had your web page worked correctly or there were no data processing errors. Most other credible company’s take credit cards as a form of payment, and can be verified almost within seconds which brings me to the question of “Why Don’t You?”
2. I want any or all derogatory’(s) that may have been reported on my credit removed, along with a statement from a “responsible” person who has the authority to make such decisions, and let the record show “Paid as agreed” be reflected on my credit history.
If for some reason I feel that you are blowing me off, or you do not wish to negotiate a fair settlement, I may be in fact liable to consider further action. I will allow you to use your imagination in regards to what this may mean. I will also consider bringing this information to others who may consider use of your company to finance anything.
I would expect to hear from you within 15 days of sending this letter to you, which should be a reasonable length of time to respond.
Regards,

_______________________________________
Frank M. Cordisco

So, I had a great experience so far with GE Money Bank. Had the card for 4 months now (credit, low limit). Well, here's the bad part: I get my statement, and pay it right then, on the day it comes out, 3x minimum. (November, payment due Dec 15). Well Dec 16 comes around, and I get a late notice. What? I payed! So I make the minimum payment right away.

I call GE, am on hold for a while, and then a very understanding gentleman, soft spoken, answers the phone. He is patient, courteous, and can see by my records, that I made two payments in one month, but the second still was within the time period for the previous month. He was glad to apply the payment to the correct month and remove the late penalties.

I think I wished him a Merry Christmas.

I've had the same problems with GE Money Bank! Last year I had a simple tooth extraction done by Sears Family Dental. I opened a Care Credit account with GE Money Bank for later dental work if I ever elected to have it done later. However I paid Sears in cash for the for the tooth extraction and never did have any further dental work done. The next month I got a billing statement from GE Money Bank with a charge applied for $4, 350.00. When I contacted GE Money Bank they gave me the run around, made rude remarks and basically told me to go to **** and then later said they would send me a dispute form within 10 days. I filled it out and mailed it back. The next month they sent another statement still showing $4, 350.00 plus a late fee and a higher amount due. Again I called GE and they claimed no such dispute form was recieved back and that the time limit for me to file a dispute had expired! So I then contacted the Attorney General's Office for the State of Texas. They immediately contacted me and had me explain it more in detail and then they said that they would investigate. 2 days later I got a phone call from the Attorney General's Office in Texas and they stated that GE Money Bank's Corporate Office is located in the State of Kansas and that they would file a complaint with the Attorney General in Kansas. That got the ball rolling! After about a week I got a letter from the Attorney General's Office in Kansas in forming me that GE Money Bank has complied and removed the charge and credited the account. GE Money Bank didn't have the nerve to notify me of the resolvement of the issue or an apology. I encourage anyone who is experiencing problems with GE Money Bank to contact the Kansas Attorney General's Office!

YES THEY HAVE BEEN DOING TO EVERYONE ACROSS THE BOARD

It has nothing to do with your credit rating - they just decided that EVERYONE had to have credit limits lowered

SINCE THEY ARE REQUIRED TO NOTIFY YOU BEFORE IT OCCURS
you can file complaints with the Federal Trade Commission.

The same think happen with me. They send the letter of bill late, and then block you accsses to their webside to avoid you pay in time. The result is easy to imagine: The bank charge you $29.00 late payment and rise your APR. Who won?.
You have to be carefully with this fraudulent bank.

I would take them to small claims court myself...let them try to justify their actions since they have no documentation.

Tom

GEMB HAS MAJOR PROCESS PROBLEMS - they deliberately post payments late - so they can pad bills with late fees and interest.

THEY WILL NOT FIX ANY PROBLEMS THEY CREATE and just lie to their customers and ignore complaints.

you have to file complaints with the Federal Trade Commission and Office of Thrift Supervision. This is the only way to get them to fix their mistakes.

www.ftc.gov
www.ots.gov

Oh, and the latest from GE mentioned "delinquent trade accounts" ? What is that even? I even checked credit reports trying to see what the H they were talking about and there's nothing there and I checked all 3 so I'm totally at a loss over this. It's like they're just making up their own rules and it's completely allowed. They really need to be STOPPED. Now I'm afraid to even try to pay off my accounts because they'll probably just "lose" the last payment. Forgot to say that I've also had trouble logging in online just like others, system down or password not recognized (even though I have it stored and haven't changed it), and crap like that. It also took them nearly 3 weeks to process a payment one account. Ridiculous in this age of computers and instant payments. Total obvious stall tactic.

We've had similar troubles with GE, happen to have a couple cards that wound up being bought or owned by GE. Most recent thing being they have lowered the credit limits on accounts to just within a few dollars of what we owe (less than $400 on each), which of course looks bad on credit that was otherwise very good! When I tried to talk to them about it, foreign lady wouldn't give me info because husband is primary, but I told her she sure has no problem taking payments when I call or a check with my name signed on it. We don't need their accounts, mostly had them to get the perks of the stores (like $10 off coupons, etc) so I'll pay them off and close them -- but then they'll most likely beat us to the punch and close them as they've done to other people, thereby possibly another ding on credit, or they'll act like they never got the final payment like they've done to others. These people are complete bottomfeeders and I can't believe they are allowed to get away with this. I sure hope someone takes up a class action against them and others like them and I hope they all go under after screwing over the customers, apparently they've forgotten they wouldn't have a business if it weren't for us!

GE Money is totally a scam, I totally financed approx 10 k for a motorcycle, and paid around $2500 already, my balance is still keep increasing, it's more than what I got financed now, which means they charged me $2500 without deduct my loan balance, but put more on my balance. the interests ratio is scary.

I filled E- statement which means stopped the paper bill, but when I log into my online accout this month, it says the statement is not available on line. and my balance increased again after I made the last month payment. I have no idea what my previous was and can not find it from this unavailable E-Statement.

STAY AWAY FROM THIS BANK OR YOU WILL GET HURT LIKE ME!

The internet is a wonderful tool. I thought I was the only one facing a wall of complete incompetence when dealing with GE Money Bank and its minions; PayPal, JCPenneys, Lowes, etc. Everytime I would try to sign in and pay my monthly statements in a timely manner, I was advised the account must re register, conjuring up new passcodes and user names. For several months, no statements ~ however interest charges/fees continued to accrue. I would call GE center in El Paso only to be discouraged even more by rude and degrading staffers advising there is nothing they could do, do you want to make a payment now...interested only in money, not fixing "their" online problems. I have since discouraged anyone I know from dealing with Lowes and PayPal for reasons stated above.

it is time to take this company to court. my wife was treated with total disrespect and I am sick
of these companies getting away with theft of citizens trying to keep their credit clean.

please email
hamptonwalls@hotmail.com

if anyone has a lawyer to start the proceedings let me know. in the meantime I will start looking.

i am 73 years old this g e money bank/care credit .i have never been so frestrated, credit co.is an unbelievable operation/and shouid be sued by my state of missouri and the entire united states i am filing with my states attorney general.please all of you file charges with your states attorney general and lets put the crooks out of businessj l o

Lowe's Card has lost my payoff payment of $647. Same issue: I get harassed daily and no one is helpful at all. I've been collecting paperwork/bank statements/etc. to show where I made the payment, and no one will help me.

Mine isn't quite as bad as most postings (yet) I'm still at 10 of 12 interest free payments and the balance due this Jan. I'm upset with a payment that was mailed 12 days prior to the due date and not getting credited until 15 days from the day I mailed it? (which actually made the payment 3 over due) Then they just included a $39.99 late fee on my next bill, without any other explanation? I'm sorry but if I spend 40 bucks on penalties I had better get more than a statement claiming I'm liable, how can they prove when they received it anyway?
I'm looking at the Federal Trade Commission's web site and you can file a complaint, as I will after I submit my written rejection of the fee (as if thats really going to do anything!)

I would so appreciate a class action suit against GE Money Bank. I am having the same problems as the rest of you. I have received the same form letter stating the reasons for lowering my limits(eventhough we were not late with payments). The accounts involved with this were Sam's, Dillards, Paypal and I think one other one. I will keep my documents together with the hope of class action. I checked my credit report and could not find anything which could support the letters sent to me when the limits were lowered.

We paid our Sam's through our bank and two payments were posted late. They did agree to remove the charges, but we are now watching them closely and hand-deliver the payment.

Care credit was closed - eventhough we had paid it off prior to time limit. I was planning on using this card in January and am really upset about that. I am also concerned about what all of these reductions in limits, plus the " closed by grantor" will do to my credit.

This whole situation and audacity seems unbelievable to me.

Thanks, one and all, for posting - good to know it is not just me!

Waiting and hoping for class action - this needs to be corrected for the victims of GE Money Bank.

I tried calling to see if I could get a temporary lower payment amount for a few months since my husband lost his job and is receiving a substantially lower income. I did not get any results from calling two different numbers. Both people told me that I have to be delinquent first in order to receive any kind of help. Well, I am not late as of today and don't want to be. But come on, every advice I have read or heard says that if you anticipate being in trouble and will have financial difficulties you should call your creditors and hopefully they will help with some sort of plan BEFORE you fall deliquent. And where are the calls going to? INDIA? These people are not trained enough.

For the past few weeks I've been receiving phone calls from GE money bank. I don't even have an account with them or any one related with them. I don't even have ANY accounts. The phone calls are getting annoying, they do not even state why they are calling. >:(

GE Moneybank has had a class action lawsuit against them in Jan 2006 for similar circumstances, which was settled in favor of the cardholders. I too, have been having truoble with GEMB these last few months. I believe another class action lawsiut is in order. We need numbers. I hope all of you who have posted problems here will come forward when this lawsuit is started.

I agree, in the past weeks! GE money has lowered 3 of my accounts with them, informing they were doing so due to
other credit activity on my credit report. I have paid all of
GE accounts on time and more often then not paid in full. I
don't need their little $100 accounts, one of them at one time
had a $700 credit line one had a $800 credit line. Not only did I receive a letter on each account, they also from what I read pulled credit each time, lowering my foca score each time. Has any one heard of a class action suite being filed? If so please let me know. If not I believe one should be.

FILE COMPLAINT WITH OFFICE OF THRIFT SUPERVISION.
GEMB will not do the right thing for its customers - They will ignore you completely.

GEMB WILL ONLY RESPOND TO COMPLAINTS FILED WITH THE Office of Thrift Supervision.

They completely ignored me and the letters I wrote.

My issue is not quite finished - SO FAR
removed my account from collections and fully re-instated it.
Removed negative postings from Credit Reports
Removed all late fees and interest.

Still claim I purchased a gift card - but conveniently omitted providing the recipient information. I cannot validate the debt if I cannot confirm it was sent to someone I know.
I have notified the OTS that they have not validated the debt correctly.

Even if you did pay it off in time - they would have hit you with the finance charges. Its a scam of theirs. Your last payment always arrives late or lost in the mail.

Forget getting them to fix it - they will not.

File formal complaints with the office of Thrift Supervision and Federal Trade Commission.

Watch you credit reports too - They lost thousands of customer records in Oct 2007, did not publicly report it until Jan 08.
They claim it was located and not accessed, myself I have fraudulent charges and suspicious activity on my account in Dec 07. It was a JCPENNEY card, that I had not used and was not expecting to see a statement, so did not know they were missing.

I was not aware of this until after it was charged off and sold as JUNK DEBT to debt collector. (how convenient of them)

If the new credit limit they "decided" to give you puts you overlimit - that is illegal.

File complaints with the Federal Trade Commission and Office of Thrift Supervision.

I know a lot of creditors are lowering limits due to the current economic crisis, however lowering it so your pre-existing balance is now overlimit - cannot be allowed .

Forget trying to get GEMB to fix it. They do not acknowledge or fix their mistakes. They just ignore you and hope you go away.

If you read all the similar complaints, GEMB will never acknowledge or correct their mistakes.
it will always be your fault, you can send proof and they will tell you it was never received.

GE Moneybank does not even have an office in the US.
There is no bank to make a payment, no local phone number to call. Anyone a customer talks with on the tool free number is in the Phillipines. The operators will tell you anything to shut you up, but they do not do what they say.

I have an account, which is interest free if paid by Dec. 3, 2008. Since opening the account, I have made payments each month of $500, $600, and $700, in order to get the account paid off by Dec. My account balance at the end of Oct. was $700.

A little over a week ago, I made a $21 payment, in order to assure that the minimum monthly payment got there by the due date of Nov. 3, 2008.

I went on line early this morning to see exactly what my balance was, which should have been $679. Instead, my balance was $739.

They said my check was refused at the bank because I had entered a bad account number. I knew the account number was correct because I printed a copy of the check before sending it. My account showed an additional charge of $39. By the way, Annie smith, the operator I spoke with At 8: 35 am EST said she would immediately remove the $39 charge from my account.

After quite a bit of frustration, I went back on line and sent another check for $739. (I figued the $39 charge would remain on my acount so they could say I still had a balance). The last operator I spoke with said my internet check would arrive immediately and would be posted to my account within 24 hours.

Late this afternoon, Friday, October 31, my check had not been posted. If the check is not posted before 5pm EST on Monday, Nov. 3rd, the payment will be late. I feel certsain they will not post my check before that time, because if I am late, they can charge me the total finance charge for the entire loan, which is more than $1600.

When I wrote the second check, I made sure the account numbers were correct, and even had my husband check to make sure before I submitted it.
I hit the submit button and the check appeared again, this time with all but the last four number of the tracking numer and the account number incrypted. I almost hit the submit button the second time, but I noticed that there were not enough of the encryted number in either row. The tracking number and the account number are both 9 digits long. The number of astericks on each line was five, which would have been only eight numbers. I removed the astericks and filled in the correct numbers and then submitted the check. Someone had removed one number in each row to insure that the check would be returned again. Once the check was submiited, they would say I made another error, but I have copies of each transmission.

I feel fairly certain that I will have to obtain a lawyer to get this matter corrected, but since I have copies of everything I have mailed to the company, I have definite proof that the numbers were submitted properly.

These people are a bunch of thieves. I will pay the amount of more than $1600 dollars to a lawyer before I will pay them one more dollar.

They are in for a rude awakening. I write for a newspaper, and I will do more damage to their reputation that they can imagine. I am sending emails to everyone I know, to tell them that J. C. Penny, Belk, Discover Card, Wal-Mart, and many, many other company credit cards are owned by GE Moneybank.
Consumers Beware! Before applying fora credit card, make sure GE Moneybank is not the actual card holder. They charge huge interest rates, late fee, and hender card holders from making apyments on time, just for an excuse to charge extravagant interest rates. Avoid this company like the plague.

I will send another message on Monday to let you know if my payment has been posted before 5pm.
Anybody out there willing to make a wager that the payment has been posted?

Guess what? Welcome to the new face of the American economy. All banks are doing that now. Your credit sucks, and they don't want to risk putting themselves out there. All of your accounts affect your entire credit score. You get past due on one, it echoes to the others.

So you are upset because they also lowered an account you don't use? Tough, banks cancel accounts if there is no activity within 12-24 months. Your fault.

Now as for the lowering of your account you use, by law they can't charge overlimit fees because of that correction for that month. Now they lowered it enough to stay close to your balance (quite sure of it). Funny thing about a recession where the banks get hit hard...they cut back.

If you think it is false or inaccurate, call the credit bureau and get the information yourself. Obviously your credit is not as hot as you think it is.

Beg, borrow or steal what you owe them at the 1.9% interest rate (less and "fees", unjustified "late charges" or other ### they may tack on), pay them off and be done with it.

You're not dealing with honest people here, therefore you MUST protect your self. And the way to protect yourself is with proof...DOCUMENT EVERYTHING!

Get a cashier's check from your bank. Write your account # and PAID IN FULL in the memo. Take the check to the post office an mail it with a RETURN RECEIPT REQUEST.

Make a copy of and/or save:

1. The check receipt from the bank.

2. The post office return receipt request

3. Bills/invoices

4. Canceled checks you already sent

5. Any correspondence

6. Log of your phone calls (Date, time, who you talked to, what was discussed, whether or not they were rude, whether or not they spoke understandable English, how long you waited, were you disconnected/hung-up on, etc.)

7. Record all telephone conversations.
YOU MUST TELL THEM IT IS BEING RECORDED!

Keep all documentation for seven years.

If they give you any ###, tell them to go right ahead and take you to small claims court. They won't because they will lose.

Have a good night's sleep.

I purchased a TORO lawnmower with the no payment no interest for six months and 1.9% financing for 36 months thereafter. When the six months was up, I got a bill showing 18.95% interest. I called and they said that they had the promotion at the time I bought the mower but my retailer put the "wrong code" on the contract. I was standing there when he was on the phone with them and they gave him the promo code to put on the contract. He wrote down what they told him. When I called them to complain, they said there was nothing they could do. I could have changed the plan within 60 days from the purchase but not now. Asked to speak with supervisor and she told me the same thing. Asked for her supervisor and was told that she was as high as I could go. As far as they are concerned the complaint is resolved. I have hired an attorney, but this is rediculous to have to go through this. No customer service there. Oh, by the way, there is a note on my contract that says if I am late for a payment that my rate will go to 18%. Maybe if I am late I will save .95%. Don't use this company.

DON' T GET GE MONEY, STAY AWAY FROM THEM THEY RIP OFF PEOPLE'S MONEY WITH HIGH LATE FEE CHARGES AND FINANCE CHARGES. YOU ARE WORNED!

In February of this year (2008) I purchased a flat screen T.V and stand using credit from Ge money.My promotion was for 12 months with no interest.I started paying back the card as soon as the first bill came.I even paid more than the minium I had excellent credit.In April I became pregant I was working and still making payments on time, then my husband I decided to take a much needed vacation over the summer. We paid our rent and all our bills ahead of time because we knew we would not have been back in time to pay them and that is when our troubles started with GE money.We were away for 3weeks and when we came back I was rushed to the hospital around the same time our new bill was due.Istayed in the hospital for some days and still ended up losing my baby.The day I came home I recieved a call from Ge money saying my bill over due by a few days I told the lady on the phone my situtation and that it was not that I did not have money to pay but I was in the hospital immediately after my return.I kept my word and paid the bill on time.Some weeks after I am checking my credit report and GE money reported me twice in the same month for negect of my account.I called GE money to find out the reason for their actions only to find out that they cancelled my promotion and was informed that I can't pay ahead so all the money I paid went iinto finance charges. These people charged me late fees and all.they messed up my credit and even though I complain it fell on deaf ears.Ge money is a rip off .They need to reform their regulation and let people know what they are getting into before charging their card.my My plan now is to pay them off the extra large balance, cut their card in tiny pieces and advise any one who might be thinking for getting their to refrain from it .I hate Ge money and I would never in my life use their card again I would not even buy their product once it say Ge I don't want it.

Ge Money bank didn't screw me as bad as it did the lot of ya! Holy moly! But I did get upto a 60 days late on my credit report, even when I always paid on time and AFTER I closed the account which is STILL posting to credit agencies as being OPEN...almost 2 years later!

I have just went through many of the same BS as the rest of you with this so called bank. If they didn't do anything else I have learned not to buy any pre-paid card ever again. This is a total scam and I wish I would've found this site before I slipped on my face with this so called -. I hope there is a lawyer that still believe in justice for all and take this as a class action case. If so contact me too. Thank you for reading this post and for the ones who didn't research this bank first like the rest of us then I suggest you warn everyone around you I sure am.

They love to screw with their customers - and the only way to stop them is to file formal complaints with the Federal Trade Commission and The Office of Thrift Supervision

Depending on your state laws - check first - You may not have to tell them you are recording the call.