GE Money Bank
United States - 06828
I made 3 payments in one month to pay off my account. My statement showed no payment was due when it came in. I had a tragedy happen in my life that month and did not make a payment. I knew I had a 30.00 balance on my account and would pay it off the next month. I went to go make my payment and they had charged me a 28.00 late payment fee. I contacted the company and they say they do not allow pre- payments. Care Credit Card is not a bargain and I recommend for people to go without than to deal with these scam artist.
My mother has been harassed by GE money for many months now, they just keep adding late charges to her account even after she agreed to a "hardship settlement" with them and apt her end of the bargain. I answered her phone one day when she was at the drugstore and the guy identified himself as calling about her Dillards/Ge money acct. I politely said "She is not here, right now": Where in the F--k is she" he fairly screamed at me. I asked him "What did you just say?" He then said "Did I stutter missy?" and immediately hung up. Really ugly people and horrible unfair service.
I called Care Credit/GE Money to pay my bill because I hadn't been able to do it due to unemployment. She puts me on hold - a lady with such a strong accent it was so difficult to understand her from the get-go. She got back on the line and her tone changed like she was bipolar. I cannot believe the way I was treated and how she yelled when I explained that I cannot make the massive payment they're asking for. I asked for a manager and she declined my request! I couldn't believe how she yelled. I told her that she doesn't know anything about customer service and that they need to hire someone with a more comprehensible accent. That made her angrier, so I had to hang up. I couldn't believe it! Poor, poor, unethical, unprofessional "business".
As you all know without knowing much about the interest details, these guys make us come to their office and with honey suckled tongue they give all the promises. This was what happened to me around 3 years while I received the loan from these crooks.
I paid the loan for 32 months. Las 4 months i had genuine problems. I explained and told the guys that I would certainly make the payment in full in two months. I did send a registered letter to all their offices. They kept quiet. Meanwhile they demanded twice the amount I owed and gave fantastic reasons. I did bargain and made the payment. This was in 6th Feb 2008.
I got a letter on the spot that the settlement has been made under special circumstances and i would be receiving the NOC shortly.
Guys, I do not understand the word "Shortly".
When you owe an EMI these guys rush in and make a hue and cry for the payment. But when you have paid the amount till last paise, they do not care to send the NOC. They are least bothered. (June 2008) Meanwhile I had to go in for an Education loan. I applied in a Bank and waited for the outcome. They said due to the unsettled Personal loan with GE Money the loan has been rejected. I rushed to GE Money and they calmly said that "Yes. You did not pay the EMIs and hence we had to report to CIBIL."
I requested them for the NOC. After various requests and visits they finally gave the NOC. I do not know how many times I visited their Branch, how many times I called them, how many time I sent an email to them, how many times I sent letters to them...
I also called CIBIL and found that GE Money had sent my name and other details to be published as a defaulter. CIBIL people told that unless they get a letter from GE Money they would not be able to update the details. Till such time my name would show as a defaulter whenever any financial institution checks if I apply for any loan. Even today (29th Aug 2008 - 4.30 pm) I had sent an email to GE Money, asking them to send the updation to CIBIL. They have not sent any updation for the last SIX months it seems.
What the Hell it is? Having paid the amount due to them, its like calling myself as a defaulter till they wish to update. Its ridiculous. I am going to take LEGAL action against GE Money if my loan details are not updated within a week, thats what i have said in the mail. And I am planning to do so.
This is a comment, not a complaint. I used to work for GE Money Bank, but not in the Customer Service Department. I would suggest that if you have a problem that you can't resolve through Customer Service, go to the dealer where you got your product and have them call the department they work with. Often then can help you, but not always. It is worth a try.
manager ge cash card,
no 1380/g 6cth cross 9nth main dr r ajroad srinivasanagara bangalore-560050.
ge money card no =[protected].
I am suresh p of bangalore is saying you or informing you that I am requesting to you that I am not able to pay the minimum amount of rs. 5620.48. and I am not able to pay the average amount, interest you should make half of this amount because I am very poor. an agent of ge cash card forced me to suscribe for ge cash card. you are rating more and more intertest. hence, please cancel and close the account and show mercy on me!. and give the intimation to me at my shop address and give this cancelling intimation to bangalore head office indiranagar. plz plz help???????. mercy quality is required for every man!
This company is a total scam. They charge outrageous fees. Their annual percentage rate is 86.003% that show...
After reading all bad comments on GE-Money Bank, I feel very happy that my application to get an Amazon store card (issued by GE-Money bank) was recently declined. I was planning to buy an item from Amazon that costs more than a thousand $ which could be paid in 24 months without any interest. Thus, I applied for the store card via Amazon website. Several days later came a letter informing me of the decision: Declined, because Ge-Money Bank was unable to verify my identify. Bah. At first I felt very bad since I have never been declined any credit application before and wanted to write a complaint letter. Well, I guess I am now happy I did not get the store card. Best of all, I didn't have to spend more than a thousand $ of (perhaps) unnecessary items. I was just curious, however, what in the world Amazon had done in using GE-Money bank to issue their store card???
GE MONEY BANK IS A COMPLETE SHAM! I have a credit score over 850 and yet I was denied a simple Amazon.Com charge card today. I was excited at the prospect of having 24 months to pay for an LCD TV along with a few extra components. After I applied, I received a web page stating I would be notified by mail. I thought there must have been some mistake as I have NEVER been denied credit...EVER. So I call up and reach INDIA of course, and some lady says that something must not have matched my credit report on the application. We run through what they have in their system and it all matches what I put on the application. I'm so concerned that I run THREE bureau reports and everything is fine on all three of my credit reports. I call GE MONEY BANK back and get nasty service, hung up on, and then finally someone willing to help. They tell me that they are trying to push the application through and keep me on hold forever. In the meantime, I'm reading all these negative reports about them and growing more concerned. When they finally came back on the phone, I almost cancelled the application, but thought I would give it a try. They said it needed to be forwarded to application research and to call back in an hour.
I did so and to make a very long story short, after half an hour, the lady helping me said I need to answer a few questions taken from public record to verify the account. The first question? "What is the color of your hair you put on your driver's license?" I have NEVER been asked this before and it caught me so off guard, I actually answered. Until the next questions..."What is the height you stated on your driver's license?" That was it. I was finished. I asked to have my application cancelled right then and there. Seemed WAY TO FISHY TO ME! Has anyone ever been asked this before??
Now I'm seriously concerned that through all this hassle, they have somehow screwed something up and I fear idenity theft. So I'm going to run my reports in two months and every two months after that for six months. I have no idea what these people are doing. I'd say, STAY AWAY!!!
My opinion, if you have the a credit card with a low APR or if you can negotiate, buy stuff that way. All these people on here have been screwed over so bad, they would have been better off putting there purchase on a normal credit card.
I have been bombarded with calls from GE Money for several months... at least 8-10 calls each day, including Sunday. They start about 8:30 AM and continue throughout the day and well into the evening. Monitoring the calls produced three separate telephone numbers [protected]; [protected]; [protected]. They never seem to want to actually talk to me, as they quickly hang up as soon as I answer. Why?
As far as I know, I have never done business with these people...
I recently applied for an amazon.com store card through GE money back because they had an excellent finacing...
I would love to join in on a class action law suit... This is the biggest scam I have ever seen. I am unemployed and this compnay can't even understand that. If I am one day late they call me and harass me. They called me three times in one day and not once did I speak to a person I could understand. I opened this account back in 2005 when I had dental issues I needed help with and my credit was for $4500.00. Now in July of 2008 I still have a balance of $3596.96. How is this possible you ask? Well they charge me a finance charge that is impossible to comprehend. And every month it changes. I tried closing the account to see if that would make a difference but it didn't. If I could NOT pay this card every month I would but it is in my mothers name as well and I can't ruin her credit. I will NEVER do business with this piece of crap company EVER again. They are frauds and are totally taking advantage of people in desparate situations. They should be ashamed of themselves.
My loan payment date is the 30th of the month.But the bill is the 25th of the which I m being charged a later fee. I have only paid one true payment for the loan amount. I complained, asked question and tried to be patient. This is a joke . Nobody cares or respects the customer. I m looking to refinance the loan asap.
Thanks GE Money Bank great customer services.
In August of 2005 my husband and I purchased a 2005 ATV through American Honda AKA GE Money Bank. The original loan was for $7500.00 (give or take a few dollars). By July of 2006 we officially owed MORE than the actual loan amount!! On June 2007 we started hunting around to find a Credit Union to refinance with, I called GEMB on June 20, 2007 to get a payoff amount. We found a CU we liked so on July 9. 2007 while on my way down to get the paperwork filled out and signed, I called GEMB AGAIN to get a current payoff. I spoke to a girl, who hardly spoke english. Before I'd even hung up with her, I was in the new financial institution and as she told me the payoff, I wrote it down and handed it directly to the person at the CU. The young lady that I spoke to at GEMB didn't bother to note in the system that I had called, so there is now no verification that I did!!!
In December 2007 I received my FIRST notice from GEMB stating that I owed them $239 because my payoff was $85.00 short and all the additional was FEES. WHAT?!!! I called and yelled and yelled and yelled and finally who I THOUGHT was a supervisor got on the line and told me that if I pay $144.00 that we would just settle the account and it would be at a zero balance. I then told him that I not only wanted the account zero'd out and closed I wanted my credit fixed for the 90 day late that showed I had when I had not been notified until JUST THEN. He said okay! I made him recap what he was going to do: 1. Zero out the account, 2. Clear up the 3 past due months on my credit. In April the hubby and I went looking for a truck loan. Our credit was pulled and 'Lo! There is that 90 day late STILL AND it shows we still owe them money. I called, and called and called and was never able to get an answer. We disputed it online through Experian and Transunion, to no avail. So today, June 20 (imagine that, exactly 1 year later) and asked to speak to collections. I got a gentleman who told me his name twice but I couldn't understand it to write it down. He said he'd zero out the account and when I asked him about the credit, he put me on hold for 15 minutes and then disconnected me. I called back, went through 25 minutes of entering and re-entering my account number and finally got ANOTHER non-english speaking agent who was rude as could be. I asked to speak to his supervisor and after 10 minutes on hold was transfered to Cheryll, an account manager, who didn't even KNOW the agent whom I had originally spoken to. I had RERUN over EVERYTHING I had already said only to be told "Too bad, you settled the account". I was NOT told by the agent what that even meant!! She also said "We're not fixing your credit, you should have paid on time." I am FURIOUS!!! I called back a third time and when I finally got another non-english speaking agent I said "I want the number to your corporate offices, the president of the company or whoever is higher up than your supervisors or collections supervisors." He wouldn't provide me a number until I gave him my account number. He then gave me the number for consumer installments WHO ARE CLOSED!!! OMG!! Stay as far away from this mess as you can! If you're going to buy something on credit, DO NOT DO IT THROUGH GEMB!!! They are AWFULAWFULAWFUL to deal with and they screw you over!!
I have filed a complaint with BBB.
I've been on the website for 30 minutes and can't get a single phone number to contact these people. When I clicked on the "contact us" section there is a picture of a good-looking lady with ...a HEADSET!!!
This appears to be an optical illusion, because in order to reach this lovely creature, I would first need a TELEPHONE NUMBER!!! The only way to get that is to take it off of a statement or from the back of a credit card. As it stands, I'm not a customer and don't have either one of those available to me.
I plan on keeping it that way.
I hate calling this place! They obviously outsource their customer calls oversees somewhere because their accents make it so hard to understand. They closed my account without me ever asking them to, and they have the gall to say I myself called in when I never did such a thing. They tell me to open it back up, I will have to reapply. Do they actually think I ever would do business with them again? NO WAY!!!
I submitted an application at Mervyns after buying some clothes for my daughter. The 15% discount sounded...
In February 2007, I found myself unemployed for a short-time. Long enough that after a few months I wasn't able to make payments to my debts, almost even losing my house to foreclosure. I finally got a permanent full-time job, making sufficient wages versus the part-time job and temp jobs that I was working. But during those dark times and lack of funds I supplemented my income using Payroll Advance companies, which I got into heavy, up to five loans.
In February 2008, I wrote my creditors explaining the outcome and the need to eliminate my dependency of the Payroll Advance companies. I promised to make a $10 monthly payment, in good faith, till I was out of the Payroll Advance clutches. Aspire Bank discharged my account to zero balance, immediately. The others didn't care less. Then in May 2008, I obtained a loan to pay off my creditors.
Each creditor was connected to settle for a lesser amount in order stretch out the loan money. HSBC was the only company to fax me a copy of the agreement and completely closed my account after receiving the payment. Applied Bank turned me over to a collection agency (PRS) and I was forced to deal them. PRS agreed to a lesser amount but would not fax a copy of it. CitiFinanical submitted a check to Applied Bank for what was listed on my credit report. I was told that by law they are to reissue me the almost $400 difference. I even call PRS again to confirm agreement. The check was sent out to Applied Bank, but they credited the whole amount of the check to my account. Currently have a complaint with the Ohio Attorney General's office against them.
Washington Mutual also turned me over to a collection agency and they refused to settle for a lesser amount. They did agreed to remove two fees to lower the balance to the amount of the check issued thru CitiFinanical. Again no fax received for agreement, check based on credit report, phone call to confirmed. WAMU is not honoring the removing of the fees to close out my account. Remaining balance of $55.33 not a great amount, but still an agreement was made.
The worst offender, GE Money Bank, they agreed to lesser amount on two of my accounts. No fax received, and when I told them I was recording the phone calls they declined to talk to me. One check was issued by CitiFinancial to GEMB. A large part of the check was to pay off American Car Care Credit and the balance applied to Care Credit. I sent a personnel check to Care Credit for the remaining balance. Both checks were overnighted, received and signed for by due date. Both checks cleared the banks four days later.
GEMB insisted they have not received any payments. Copies of the cleared checks were faxed to them as proof of payment. They have finally stated that they did receive the CitiFinanical check, but not my. And I not sure at this time if they are honoring the agreed lesser amount. I have filed a complaint against GEMB with the OTS Consumer Response Center in Washington DC, which when I tell GEMB this they don't seem to care.
Thank you for allowing me to express my grief. This is the first media that I have contacted, but plan to contact more and hopes to inform others of Consumer Awareness.
Ge Money is the company which controls the financial operations of store cards issued by the Debenham's stores in the UK (slogan: "Debenham's - the UK's Favourite Department Store").
Debenham's is a reputable retailer selling good / high-quality /good value merchandise of all kinds. But their reputation is tarnished somewhat by the problems that some customers - myself included - have had with errors / miscalculations on their store card accounts. Closed accounts left open; a refusal to answer letters sent to their "Head of Collections" (an "A. Hall" - Man? Woman?); letters sent to customers containing theats of legal action; intimidating phone-calls to customers at week-ends; and so on. All features of the GE house-style of business. Is it incompetence? Dishonesty? You decide. Either way, the customer loses out.
GE Money's name in the UK is not good - check out a Google search of (say) "GE Money" dishonest; or "GE Money" scam - and a clear picture emerges.
Debenham's (and other reputable retailers) must, eventually, realise the damage that GE are doing to the reputation of their stores' cards, and act accordingly by severing links with them. The retailers - and their customers - deserve better.
I am writing today to advise you of recent events that have taken place with GE Money Bank that has led to me being a very dissatisfied customer/account holder. To help you gain a better understanding of my frustration I would like to lay the foundation for you. My wife and I are in the process of closing on a new home at the end of this month.
As a result our loan officer recommended that we reduce our debt to income ratio, to increase our overall FICA score with the underwriter. On April 15th we posted an online payment in the amount of $4834.27. Once the payment was posted we provided documentation to our loan officer at Southwest Funding showing that the payment had been posted. The next day April 16th, we printed a receipt from your website indicating that our new loan balance was $1900.
On Thursday, April 17th we received a call from the loan officer indicating that we had a major problem with the GEMB account. The issue at hand was the account number on our monthly bill, and the online receipts was not the same number reported on my credit report. As a result we contacted GEMB immediately this day to see if we could get this issue resolved urgently.
I do not have the name of the first young lady we spoke with on the 17th around 4pm, however she should be given an award for the way she handled the situation. This young lady spoke with me and my wife as we explained the situation to her. She confirmed that she was in an inbound call center, and needed to get a supervisor on the line. During the call the following parties were represented (loan officer, underwriter, me and my wife and the representative from your company).
A supervisor by the name of Carol came on the line, and we inquired if she could fax something over to us indicating the two account numbers were linked. Carol confirmed that she was not able to fax or e-mail any account numbers over the phone. We asked if any special concession could be made due to the error, and the substantial payment that was made. Carol was not very effective in getting this done and appeared irritated that we would make such a request. We then requested that she send something overnight to us, to send to underwriter. Carol indicated that if we would pay for it she would send it to any address we wish. My loan officer EJ Bermudez with Southwest Funding provided her with a FEDEX account number to send the written letter for next day delivery, since regular mail would take too long as she had previously confirmed. Carol confirmed that it was 5pm and FEDEX, had picked up their last delivery for the day and would send it the next day. Although we were not happy with that response, what else could we do at that time but pray that she does what is requested on Friday, April 18th.
On Saturday, I received a call from the loan officer that the package was not delivered. I then attempted to contact GEMB, and was not successful in getting through. Today I contacted GEMB at 9am (CST), and kept calling until I was able to reach a representative at 11am (CST). My wife was on the call with me as we spoke with a young lady by the name of Elizabeth. She confirmed that she needed verbal authorization to speak with my wife who was on the call as well. I gave her this confirmation and she was not very helpful with my wife at all. Elizabeth kept speaking to me over my wife as if she was not on the call. My wife explained to her that we were trying to obtain a tracking number, since the package was not delivered as requested. Elizabeth confirmed that she had no record of a tracking number, but did have record that it was sent out on Friday. At that time my wife asked her if she could speak to Carol, and Elizabeth confirmed that she did not know who Carol was. My wife then asked to speak to a supervisor, in an attempt to get some kind of help to resolve this issue.
Elizabeth confirmed that due to the high call volume she could not get a supervisor on the line. My wife emphasized how important and urgent this was, and stated she would not release the line until she was able to speak with a supervisor. At that time Elizabeth confirmed that she would not get a supervisor on the line, and could not keep her waiting any longer. Then she turned the conversation to me, and stated Mr. Edmond I will have someone call you back and requested a call back number.
Please help me understand how it so important to GEMB to answer the calls of customers, but you can not help a customer that is currently on the line. Please help me understand how you are not willing to get a supervisor/manager on the line in this urgent situation. Again my wife refused to get off the line and stated she had been waiting for 35 minutes, and was willing to wait longer for a supervisor. At that time Elizabeth said thank you for calling and hung up on us.
Furious for being hung up on, we called back immediately and were not able to get through the line. After several call back attempts, I finally held on for 45 minutes and spoke with a young man named Brandon. At that time I explained to him that I needed to speak to a supervisor and why. Again, I was told I could not speak with a supervisor, and that someone would call me back due to high call volume.
The day has come to a close on Monday and not only has no one from your company called us back, we still have not received our package or tracking number. My primary issues with your company and your representatives are:
1. GE Money Bank in error failed to report the correct account number to the credit bureau. Had the correct number been reported we would not have had the issues above.
2. Carol could not make any special concessions due to your company’s error with the credit bureau to get a letter to us. Surely something else could have been done that day, and she could have gone the extra mile for a customer just once.
3. Elizabeth was very rude and refused to help us in anyway, as she totally disregarded my wife and hung up on us. Since when did we start hanging up on customers?
Please know that this behavior is unacceptable and my wife let her know this, and as a result we have decided to escalate this issue. At this point we will more than likely not be able to close on our home Friday, April 25th due to your companies error with the credit bureau. As a result we have to suffer for an error that had nothing to do with us as card holder. However, had it been the other way around and not made payments that would have been reported to the bureau immediately. In addition I am sure someone from GEMB’s outbound collections center would have been blowing our phone up.
My current balance is $1900 which I plan to pay off very soon. Please know that I plan to report this to the Better Business Bureau, and do not plan to do business with the company going forward. It is very clear to me as a card holder that they just in in the business of answering calls, but not actually helping customers in need.
A very disgruntled dissatisfied customer,