GE Money Bank
United States - 06828
We received a letter from GE Bank stating that our payment had been sent to the wrong address. We used their pre-printed return coupon. In addition, we were never notified that our payment address had been changed. GE Bank should reverse any late charges and remove any negative reports they sent regarding our credit.
GE Money Bank aka Aquavantage and INDIA collection Company ENCORE. Opened account for Spa. 6 months 0 interest. Received confirmation of account being opened. 6 Months later we start receiving constant harassing phone calls from Encore collections. Never received a bill from GE, never received a pre collection notice, never received a phone call from GE or Aquavantage either, even though they obviously KNOW our address and phone number. Encore out of INDIA calls every 30 min 7 days a week!
Now GE wants to make a deal for payment in full to drop late fees etc... but from what we see they cant be trusted so how do we pay this off??? Anyone suing GE Money Bank or suggestions on how to ENSURE a payment would be applied correctly? What do we do when they destroy our credit unjustly?
I was offered GE CARE CREDIT for a ton of denistry i needed including Caps for many teeth. I started the work...
I am in the same situation as many of the people that have complained.
I purchased a Select Comfort bed along with some accessories in July 2006 which was financed through GE Money Bank. The bed was supposed to be delivered within two weeks and the rest of the merchandise was taken from the store the same day. Following a week after the purchase, I was notified by my unit that I was going to deploy in the beginning of August 2006 so I called Select Comfort and cancelled the bed delivery along with my account and asked how to return the merchandise I already had. Select Comfort sent me free shipment labels and informed me that they accredited back the Bed purchase and no delivery fees where posted to my GE Money account and once they received the rest of the merchandise, my GE Money account balance would be zero. Select Comfort received the remaining merchandise during the month of August 2006. I deployed on the same month and returned on October 2007. I started receiving calls from GE Money bank telling me I owe them $500.00 dollars. When I informed them that my account had been cancelled in August 2006 and that all merchandise purchased from Select Comfort had been returned on that same month, they told me I actually only owed $300.00 but they couldn't exactly tell me why I was being charged that amount. I disputed the charges and refused to pay until they made an investigation. I also called Select Comfort to verify that they had received the returned merchandise. Select Comfort was able to confirm receiving their merchandise and assured me that I had no outstanding balance with them. When I told them that GE Money bank was trying to charge me $300.00, Select Comfort sent them the information. Since I do not owe GE Money Bank anything, I have refused to pay them. The late fees have been adding on and on as time passes by. Now Encore has been involved and I am being harassed on a daily basis from 6 in the morning to midnight. I don't know what else to do...
In addition, GE Money Bank's customer service is the worst. Their employees do not speak english. I can never understand them. They do not care and are never helpful and extremely incompetent. When asked a question they always transfer you to another person who does not speak english as well and your problem never gets resolved. It's a never ending cycle and in the meantime, late charges keep getting added on to your account every month. I have asked to get a mailed bill to see what they are charging me for since November of 2007. It is now April 2008 and my issue has not been resolved and no bill has been sent to me justifying their charges.
I am very frustrated with this company. Five years ago I bought a $1000 t.v. on store credit, paid it off, no...
I applied for a GE Money credit card to purchase brand new tires for my suv. The promotion stated that I...
I have yet another similar story with regard to GE Money Bank. I purchased exercise equipment on a 12 months same as cash account through GE Money Bank. Payment in full date was Dec. 5, 2007. I sent them a check on November 19, 2007 which was cashed and cleared my bank on November 26, 2007. Since then I have been the victim of several nasty phone calls from their credit department asking me to make a payment. I have explained to each person that has called (from various countries) the situation and they apparently do not understand a word of English. I have called GE Money Bank myself, faxed and sent via mail copies of the canceled check and still I have continued to be charged and nothing was posted to my account.
After 3 months of this run around, I contacted the Better Business Bureau, which I encourage everyone to do likewise at http://welcome.bbb.org/ and send them a copy of the complaint you have registered here. Within 10 days of contacting them, I received a note from GE Money Bank saying they now located my check and have posted it to my account and "in the interest of customer service removed the late fees that were charge for the period of time AFTER the due date"! They did NOT remove the finance charges that should never have been charged in the first place, because the bill was Paid In Full PRIOR to the due date! They also asked for my complaint to be removed from the BBB records and said this was an isolated incident! They apparently lie in addition to cheat hard working people out of their money.
I would like to know what genius works for GE Money Bank that considered themselves generous in removing a charge that should never have been charged in the first place and then went on to neglected to remove the finance charges on the original amount that was paid in FULL as per the agreement which states, and I quote: "You will incur no Finance Charges on a deferred interest promotional purchase, provided the promotional purchase amount is pain in full by the indicated promotional expiration date and you pay by the payment due date"!!
It is apparent to me that several people have been robbed by this company. I agree, a class action suit would be appropriate, when I add up the hours I have spent trying to resolve this problem, the least they can do is compensate me and all of you for our time, since they seem happy to charge US for theirs!
GE MONEY BANK IS A JOKE!!!!! I WAS IN THE PROCESS OF MOVING AND DECIDED TO PURCHASE A NEW BEDROOM SET AND MATTRESS FROM SLEEPYS. I WAS OFFERED A ZERO INTEREST CARD FROM GE MONEY AND THOUGHT IT WAS A GREAT IDEA BECAUSE I COULD PAY OFF THE TOTAL AMOUNT IN ONE YEAR AND NOT HAVE TO PAY INTEREST ON THE PURCHASE. WHEN I MADE THE PURCHASE I GAVE MY NEW ADDRESS WHERE ALL OF THE ITEMS WERE DELIVERED. A FEW MONTHS AFTER THE PURCHASE I REALIZED I NEVER RECEIVED A BILL FROM GE MONEY, SO I CALLED AND I WAS TOLD THAT THE MONTHLY STATEMENT WAS MAILED OUT AND I WAS NOT PAYING SO THE INTEREST RATE WAS NOW 28.9%. AFTER FIGHTING WITH SOMEONE THAT BARELY SPOKE ENGLISH AND GETTING A MANAGER ON THE PHONE THEY AGREED THEY WOULD SEND ANOTHER BILL (WHICH IN FACT THEY NEVER DID) AND WOULD TAKE OFF THE INTEREST ONE LAST TIME AND GIVE ME ANOTHER CHANCE. LITTLE DID I KNOW THAT THE SAME THING WOULD HAPPEN AGAIN!! I DECIDED TO OPEN UP AN ACCOUNT ONLINE AND PAY MONTHLY. IN THE LAST YEAR I HAVE WASTED HOURS ON THE PHONE WITH THIS COMPANY AND HAVE RECEIVED 3 BILLS WHEN IN FACT I SHOULD HAVE RECEIVED 12 BY NOW. I PAID OFF THE TOTAL AMOUNT AND NEVER WANT TO DEAL WITH GE MONEY AGAIN. THEY ARE LIARS AND LOOK TO MAKE MONEY OFF PEOPLE THAT WILL TAKE RESPONSIBILITY FOR A MISTAKE ON THEIR BEHALF. BE CAREFUL!
I had gotten on a papyment plan with the GAP. At that time i was told my account would be handled by GE Money Bank. The funnything was I still recieved GAP statements, but GAP could not process my payments. One time a collection person called for payment. I sugested we set aup a future payment, he ignored my request. Finally GE money bank aparently sold my account to yet another dept who never notifed me of the swith and the possiblity of sending my accounto to WEST ASSETS who turned it over to Hollander LAW firm. If this isn't the best example f passing the buck.... Also they are passing my personal info around with no regard to my privacy. Never sent a warning letter, never told me my account was "sold" I found out by calling myseldf to get my payment plan plan back on track which I have in writing was effetive to 2/08. I am happy to see I am not alone, but as the rep on the phone told me They make mistakes!! When will they be held accountable??? I will not shop at GAP EVER AGAIN!
Called numerous times to get reversal on product ordered and never received This credit card customer service sends your call to India yes India the country for help with a problem in america go figure... could it be the low wages over there nonetheless you get put on hold for hours yes hours to talk to a supervisor the person that answers first cant do anything for you and really the supervisor you get if your patient enough doesn't do anything either for your problem. I give up on paypal plus and my finances being taken care of in india and going straight to Master Card here within our own shores... wish me luck then the first thing I'm doing is trying to talk these people in India into canceling this bad idea of a credit card...
I opened a GE Line of Credit account in eary 2006. I wrote 1 check and paid it off entirely in November of 2007. Last week I went to their website to order additional checks to access the account and was told that my request was denied and that I would receive a letter in 7-10 days explaining the reason. The letter came yesterday (2/24/2008) and they referenced some perceived issues with my credit report. I can see doing this for a new account but not one that has been open for several years with no missed payments or other issues. I will never do business with this company again.
I received a letter from GE Money Bank stating it was closing my account number ending in _ _ _ _ ... I do not have any such account, nor do I have any delinquent accounts, nor do I have any stocks, nor do I do any trading, etc., as it states in the printed letter I received from GE Money Bank.
Of course, it also states that if I have any questions regarding this letter, I could write to them at P.O. Box 981440, El Paso, TX. 79998 .
I have no idea what this is about... What is going on...
I was paying the minimum payment on my credit card because I did not have any interest charges for one year, I schedule to pay in full by the due date, but for some reason didn't go thru, so I call the same day and made the payment over the phone, and they assured me that my balance was zero, that I don't have to worry about any more, but the next month the payment went thru and they took the full amount from my checking acc, I call customer service to complain about it, and I demanded my money back, but first they try to convince me that I have credit on my cc, which I can use it any time, I request my money back in my checking acc, but they refuse to do it, saying they will send the check over the mail, which will take long time to process, and my checking acc is charge overdraft fee,
Calls come 5 or more times a day. Caller refuses to identify themself or their company. All callers are rude. When asked to remove our number from the list, one said, "These calls will keep coming until you give us the information."
I signed a contract with a local dealer here in SF for $39 a month at 8% on a 2007 Honda Ruckus. I have thi...
My daughter is a college student and had a GAP credit card. She paid the balance off almost a year ago...
I applied for a PayPal Plus Credit card through the PayPal website. I was given the number [protected] to call to complete the credit application. I called and provided the service rep ( joe) with all of my personal credit information. I was then informed that I was declined for their card and would receive an explanation in 30 days. I asked why I was declined because I have an A+ credit history. I also expressed great concern that I had just provided him with all my personal credit information and that now I was concerned about who I was really in contact with. He gave me the number to PayPal [protected].
Have I just committed financial suicide? I have been reading all of the complaints on this bank GE Money bank and I am extremely paranoid at the moment!
I paid the amount in full on the first statement via on line. They said my bank dishonored the charges. They charged me $29 and reversed my payment even though my bank said the charge never presented. So I paid it again thinking maybe I put the routing number in wrong. Again, the same thing happened again and I was charged $29. My bank said it never presented. Then I paid the $29 to pay the account off since they wouldn't waive it and they then... charged me a $15 late fee when I didn't pay late! Now, I can't get a copy of the check to show the date from my bank because they cashed it electronically! I am going to small claims court!
Ge money bank has called me 4 times and woke me up every time, 8:15am, to try to collect a debt on my son, he...
GE Money Bank has called my cell phone over a dozen times in the last few weeks. Prior to that they called about twice a month. Apparently someone has given my cell phone number as their own and the individual in question owes GE Money Bank some money for a credit card purchase. They refuse to understand I am not the individual they are looking for and insist on continuing to call my cell phone despite the fact that I have told them who I am, where I live, etc. Of course when they search my information they find I am not the person they are looking for and it is a mistake. But the calls continue. I use my cell phone when I am out of my house and do not give it as my telephone contact number. How do I get these jackals to stop calling? How can I find a corporate address for GE Money Bank? I want to file a complaint with the company as these callers have no clue and don't get it.