EastWest Bank (Philippines)
reviews & complaints

Please hire additional tellers. I've spent long time more than 2 hours in your tanza branch to cash a check. Only one teller serving us. The officer did not even bother to manage the queue. The teller it took more minutes to process a transaction and not bothered for the long queue of customers. It's a waste of time dealing with bank. One customer told me that this was the usual scenario everytime she visits this branch.

September 8 2023, I called their collection departmamet for total amount due needed to settle to keep my account up to date so the rep gave the amount . I asked 3 times and she confirmed the amount and latest I could pay was Monday (Sep. 11) So I did made the payment after sending receipt of payment to the collection to my surprise I am still missing 2400 pesos. I admit i was a month behind but thats the reason I was calling before making the payment. Then you bombared me with sms with diffirent amount to which you guys are claiming I still owe you.

I sent an email to collection asking where is the 2k plus coming from no proper respond and just kept on demanding for me to pay the 2kplus.

Now I am 5 days behind ,you are threatning me to surrender my unit?. Really?

I wish you guys will really be Banned on how unethical you guys are. No appropriate assistance is being provided and just kept on demanding people to pay.

Provide customer service!

We havevauto loan with East West Bank, we do not give our consent about Bayanihan 1 and 2.They did not creditbout cheques and they put a very huge interest to our loan.Worse is they would not give us the amount we need to pay.We are currently in the US so I adked my sister to continue paying it on our behalf. Everytime we call they send us to a call center who would not divulge the amount we need to pay.In short they want us to continuously pay blindly of whatever interest they put in our loan. Using the Bayanihan to gain more money from us .

Stephany Beronio of Eastwest Autoloan emailed me & said that the check that I issued has alteration in date that’s why our monthly payment did not pushed through. I am following them up via email countless times to provide proof that the issued check was tampered because it was received by their staff at Eastwest Padre Faura Branch named Darren Diasanta & no comments whatsoever upon issuing the check. i even have the PDC transmittal & bank statement that out account is funded before the due date & now they want me to pay the interest without even providing proof that the check is tampered. HORRIBLE SERVICE!

I am a borrower or a loaner of a car toyota avanza 2018...My last payment date is last may 17, 2023.. I called eastwest bank auto loan to request for my or cr.But then upon talking to knowing that i have still an oustanding balance to be paid, and that is the said accured interest...My bank is funded but your office did not collect the said payment...

upon cheking my email there is also a late payment chrge why does it have a late chrge kowing that i make sure that it will be funded monthly..

please take time to understand my account for me to know why does it have a late cahrge and interest...I called your office for the wave of interest but there is no respose almost one and half month.

upon cheking on the internet there is the same issue facing regarding that accured interest...

East west worst Bank ever! I hope no one will get Autoloans with this bank! My autoloan is supposedly to mature on May 2022. Not knowing I was enrolled to Bayanihan One. After we made our last payment, I reached out to them thru my email since they usually reached out to me via email. I asked for the standing of my loan and hoping to process my ORCR. They just told me they will forward me to Collecting officer in 5-7 days. But no one reached out to me. They waited 1 year before calling me again and told me to pay my remaining balance with a lot of interest. Just Wow!

I even went to their branch but they can not even explain to me and breakdown the fees why it reached that much. They just expect for me to pay just like that. I hope no one will ever transact with this bank!

Worst Bank ever. I hope noone will transact to Eastwest Bank anymore. Why? They are prolonging all your concerns and charged you more and even bring you to legal. all emails but u get to wait so many days and noone will talk straight to ur concern. I have 2 accnts under my name. they issue SOA and edit after u made payment and again another payment. I hope and pray this company will be closed.

This bank literally tested my patience! I claim mg personal loan jn the head office but everything is slow!

Aside from that, they sent me an email with an incomplete list of requirements! Good thing is I brought all my documents just in case!

Seriously, Eastwest bank Head office (The Beaufort) branch? Are you always this slow inspite of having few clients/customers in the branch on that day? Can you do better?

Worst service. I issue pdc for 3 years. And now they call me now for remaining past due? And for many months they never call or mention that when they call me 3 times every month that I have a steal check. Never given any assurance to return the steal checks. This is the worst bank service I encounter. And now they pressure me to pay this remaining balance. They even call me even at night. Wow... So for you to know never get a loan to eastwest. Its a nightmare

Dear Sir,
Please consider this as urgent.
Jude C. Ranin
24
Street Highway,
Poblician Philiphine account Holder has done a Fraud and Account is with EastWest Bank corporation account details as follows
[protected]
Swift code EWBCPHMMXXX
Routine Number [protected]
6795 Ayala Avenue Cor. VA.
Rufino St, Formerly, V.A.
Rufino St, Salcedo
Village, Makati,1226
Metro Manila,
Philippines
Please hold this tt send via
Citibank NA,
111 Wall Street
Po Box 1137
New York NY 10043
United State Of America
Senders reference tt number [protected]
Amount usd 2850
Please do not pay this tt to Jude C. Ranin.
He has communicated as a fake united nations agent and received this payment.
Please refer to the attached tt transaction details.
Hasara Liyanage
Account Holder
Sampath Bank PLC Sri Lanka
+[protected]/+[protected]

Customer service is good but the on line electronic banking is very very unreliable .

I have a Debit card and even though its enabled for POS transactions it only seems to work 50% of the time. when i call to find out why im told that i need to enable/authorize that particular business .but when i do it reverts back sometime later to not working. very very embarrassing .

In the last 4 years my Debit card has been hacked 3 times with money stolen from the account on each occasion .no explanation as to how it was hacked has ever been given

2 days before Christmas on a Friday afternoon i received an email saying my account was suspended as i had failed to fill out a form verifying my details - which i had , months previously .so no account access over Christmas grrrrr

went to transfer some money internationally and it took 1 and 1/2 hours in store !

good people , very lousy and unreliable product.