EastWest Bank (Philippines)
reviews and complaints

We recently had our payout last March 1, our company gives checks then we will be depositing it to our bank accounts. Now, our liason deposited our checks through East West Bank in Guadalupe, Cebu City Branch. However, my salary was deposited to wrong account which was confirmed by the teller, its 5 days now and still they didnt deposit my salary. I already incurred damages since there are bills need to be paid. I want to be comoensated for the damages and for my salary to be deposited on my account ASAP.

This is in connection with my accrued interest which was not acceptable by your regular client.

First and foremost, I was not able to enrol that Bayanihan Act 1 and 2 for payment for the said months and were not collected and my loan maturity shall be extended for 5 months.

Sad to noted that I am expecting to be fully paid my carloan last January 28, 2024 without knowing that an unexpected charges of lthe interest on principal deferment with this Bayanihan Act.

It shows that EastWest Bank is not informing us with this financial problem sooner and it seems that this institution has no transparency in their client for possible problem be encountered in the Future.

It as a big dismay in my part which i am expecting to terminate my carloan last January 28, 2024.

I was charged accrued interest with total amount of 24,118.25 philippine peso due to Bayanihan Act 1.My car loan was started last June 17,2018 and supposed to end last May 17,2023.Because of Bayanihan Act 1 that i never avail, My maturity date move till August 17,2023.I received an EMail last 2020 during the pandemic but i reply them that i will not avail Bayanihan Act 1.I consistently funding my saving account to make sure that i will never missed my payment monthly. August 2023 ,I requested in EastWest Molino Baccor Branch to get the original ORCR because I confidently aware that is already fully paid but after 3 months i found out autoloan still deducting amount from my savings account that cause a lot of stress for me as a OFW.I send an email @EastWest Autoloan customer service.They replied that amount is the accrued interest due Bayanihan Act 1.This program is not to help people but give more burden.

Please hire additional tellers. I've spent long time more than 2 hours in your tanza branch to cash a check. Only one teller serving us. The officer did not even bother to manage the queue. The teller it took more minutes to process a transaction and not bothered for the long queue of customers. It's a waste of time dealing with bank. One customer told me that this was the usual scenario everytime she visits this branch.

September 8 2023, I called their collection departmamet for total amount due needed to settle to keep my account up to date so the rep gave the amount . I asked 3 times and she confirmed the amount and latest I could pay was Monday (Sep. 11) So I did made the payment after sending receipt of payment to the collection to my surprise I am still missing 2400 pesos. I admit i was a month behind but thats the reason I was calling before making the payment. Then you bombared me with sms with diffirent amount to which you guys are claiming I still owe you.

I sent an email to collection asking where is the 2k plus coming from no proper respond and just kept on demanding for me to pay the 2kplus.

Now I am 5 days behind ,you are threatning me to surrender my unit?. Really?

I wish you guys will really be Banned on how unethical you guys are. No appropriate assistance is being provided and just kept on demanding people to pay.

Provide customer service!

We havevauto loan with East West Bank, we do not give our consent about Bayanihan 1 and 2.They did not creditbout cheques and they put a very huge interest to our loan.Worse is they would not give us the amount we need to pay.We are currently in the US so I adked my sister to continue paying it on our behalf. Everytime we call they send us to a call center who would not divulge the amount we need to pay.In short they want us to continuously pay blindly of whatever interest they put in our loan. Using the Bayanihan to gain more money from us .

My autoloan account was fully paid last April 18, 2023. I expected that the only deduction that they will be making will the amount of my monthly amortization. To my surprise, they deducted more than the amount and I hurriedly transfer 5k to prevent my account from being closed as they zeroed out my account. And again, they deducted 5k. I asked the branch for help as I have no idea why they have continued to make unnecessary deductions but they said it was for the accrued interest for the bayanihan act which they have already approved it to be waived way before my autoloan matured. And now, I have been sending them emails and even tried calling them but it seems that they won’t assist me or have provided any resolution to my concern. They keep on saying that they tried to call me PH NUMBER which I have already advised that I’m currently out of the country and left my updated phone number. No calls or follow up from them. This is disgusting as they are taking hard earned money from customers who have been paying religiously even during pandemic. I have screenshots that my account has sufficient funds and never did I enroll myself with the bayanihan act. They should be banned from providing autoloans services as they do not give importance to their customers. I have asked help from the branch but they cannot do anything about it as this is ONLY HANDLED BY THEIR AUTOLOANS DEPARTMENT WHICH I BELIEVE IS NOT DOING THEIR JOB. I’d rather have my account close than having any deductions in the future.

I availed an auto loan in a Mitsubishi branch in Pasig on March 10, 2020. Valle Verde to be precise. And EastWest bank was the bank in which they availed a loan from. All was good until covid happened and a lockdown was ordered on March 15, 2020.

I deposited to my eastwest account that was attached to my auto loan of at least 2mos worth of monthly amortization which was PhP 60k because my amortization was approx PhP 30k. All in preparation for the monthly deduction.

All is well until I checked my account from April 2020 up to August 2020 and the PhP 60k was still there. And because the money is still there, I was not able to put money on it on the basis that if ever the bank would start to deduct money from my account, it would start to deduct of at least 1month. But ho and behold for the month of September, they have started to deduct on my account but as a whole. They have deducted my worth 2mos and also the 3mos that I did not deposit without prior notice nor any information thus making me to have due balance, since I was thinking that they would start to deduct but for only 1month at a time. And that is my first complaint and because of that I have loaned some money just to pay for my due balance and forcing me to avail Bayanihan 1 that do not help in any way. They just extended the 2mos that I have not paid that is not even free because of covid and have added additional accrued interest. That is an additional 35k to pay for me. That is an additional 1mos in addition to the original amount to be paid. How corrupt!

Next complaint is when I decided to pay everything on my auto loan. I requested for a SOA payoff and it indicated that I would pay PhP 805k just to settle everything including Principal Balance, interest, servicing fee, accrued interest from bayanihan 1 after paying at least 3yrs.

I researched online and I should be able to have some rebate or discount regarding the amount to be paid because I would supposedly pay everything even though I have not yet reached the maturity date. I would pay everything at least 2 years in advance and I would not incur additional interest for 2 years.

I called everyone in their autocollections to customer service and they just declined the idea because they somewhat do not have that ruling. Is that even possible?

Now I decided to pay a large sum to my principal balance but needless to say the amount I paid was not reflected on the other SOA they've sent me.

To simplify, I have 658k principal balance excluding other fees but I decided to pay 650k for the principal balance but has not been reflected as of this writing. Some document they've sent me indicated that the 650k I paid was paid to the other fees and did not prioritize the principal balance it was intended for.

And even if all of this is possible, why would they prioritize to pay the other fees especially the servicing fee and interest worth of at least 50k each other than the principal amount? And why would they even charge servicing fee even though they do not give rebate even if you pay in advance?

Stephany Beronio of Eastwest Autoloan emailed me & said that the check that I issued has alteration in date that’s why our monthly payment did not pushed through. I am following them up via email countless times to provide proof that the issued check was tampered because it was received by their staff at Eastwest Padre Faura Branch named Darren Diasanta & no comments whatsoever upon issuing the check. i even have the PDC transmittal & bank statement that out account is funded before the due date & now they want me to pay the interest without even providing proof that the check is tampered. HORRIBLE SERVICE!

I am a borrower or a loaner of a car toyota avanza 2018...My last payment date is last may 17, 2023.. I called eastwest bank auto loan to request for my or cr.But then upon talking to knowing that i have still an oustanding balance to be paid, and that is the said accured interest...My bank is funded but your office did not collect the said payment...

upon cheking my email there is also a late payment chrge why does it have a late chrge kowing that i make sure that it will be funded monthly..

please take time to understand my account for me to know why does it have a late cahrge and interest...I called your office for the wave of interest but there is no respose almost one and half month.

upon cheking on the internet there is the same issue facing regarding that accured interest...

My unit has been repossessed last June 22, 2023 due to the interest of delayed payment for the month of May amounting ₱10,000. I spoke with the assigned Collector from EastWest Cebu without him introducing his name, I was told to pay the interest within the day but since I have to run some errands, I asked him to please consider my request for me to pay next thing in the morning the following day which he agreed. Later that day around 4pm, an agent handling our account (Anthony as he introduced his name) from EastWest called reminding me about the interest which needs to be paid but since the Banks are closed (for me to deposit), he told me to pay the next day. Around 8pm on the same day, there were two men who came into my house and asked my wife and daughter to voulantarily surrender the unit. They asked for their names and contact number but none of them provided. They called the Collector and as they spoke, he insisted to have the unit repossessed without providing us the process. My wife told them that we spoke with the Anthony and the Collector said that it's them we need to follow. They told us to pay over the counter the next day since it will be the bank who will release the repossessed unit to us. The two men forced them to sign some papers even if it's under my name! My wife even asked why the Collector himself did not come. They got our unit, drove it like their own without even checking the status and conditions! The next day, June 23, 2023, they visited the bank and deposited over the counter the amount they asked us to pay and ask if what are the process of redeeming our unit. The Manager of EastWest Bank Dumaguete educated them that the process is not that easy and that it takes time! They were told to send an email to [protected]@eastwestbanker.com which I did. I was told the unit is no longer available for redemption and they did not even provided me the EXACT reason as to why! Please have this resolved, I want my unit back. I have no delays and have been paying up to date. Except for the month of May but I paid it not longer than a month. Please have this resolved.

East west worst Bank ever! I hope no one will get Autoloans with this bank! My autoloan is supposedly to mature on May 2022. Not knowing I was enrolled to Bayanihan One. After we made our last payment, I reached out to them thru my email since they usually reached out to me via email. I asked for the standing of my loan and hoping to process my ORCR. They just told me they will forward me to Collecting officer in 5-7 days. But no one reached out to me. They waited 1 year before calling me again and told me to pay my remaining balance with a lot of interest. Just Wow!

I even went to their branch but they can not even explain to me and breakdown the fees why it reached that much. They just expect for me to pay just like that. I hope no one will ever transact with this bank!

18 June 2023

Gentlemen:

I am writing most importantly as I was so mad and upset about the automated deductions made by the bank thru my EastWest ATM Saving

Account Number [protected], Customer Reference No. 2671473, when I transferred a total cash amount of 9,500 from my EastWest Bank Current

Account No. [protected] to my ATM EastWest Savings Account [protected] on 20 April 2023 deducting 500.00 each ten times on the same date of 24 April, 2023

While this is unlawful to have automated bank deductions due to inactive deposits I will have to leave it that way esp when I was out of the country

considering that there is a maintained balance, thus, why do you have to deduct 500 pesos for the period that I have not continually made deposits.

This is unlawful and it is rapacious,  charging unlawful deductions from a bank depositor which is mine. I was surprised when I am was supposed to withdraw the amount as I transferred that amount to my savings so I may have easy access whenever I pay for my business rental. 

I need that amount to pay monthly rentals that again,  I have to demand it back by all means.

When I was supposed to withdraw an amount I found out that only a small thousand of around 2,187.25 was left as of 03 May 2023 thus, s I have to go to a bank branch because I thought I was scammed because almost the amount I deposited had consecutive withdrawals of 500.00.

As per the Branch Manager based on the history of my deposit Statement, she is not in control because it was done thru Automated Machine.

Thus, I demand the bank to refund/returned back the amount deducted otherwise I will file a complaint with the BSP Consumers Complaint Section if you fail to redeem back the amount you deducted within 5 days of your receipt hereof.

Thank you and hope to hear your immediate response.

Yours sincerely,

Roquito V. Lorenzo

Park Spring Village Camphor Lane Street, Block 23-A Lot 25, Phase 1

Bgy San Antonio, San Pedro City, Laguna

Email: [protected]@gmail.com

Cellphone Nos.: [protected]; [protected]