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Skrill Reviews 254

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Skrill Mixed Experiences with Skrill: Proceed with Caution

As a potential customer considering Skrill for your online transactions, it's important to note the mixed experiences shared by users. While some users have found Skrill to be convenient for international transfers and have praised the customer service for its responsiveness, others have faced significant challenges. Issues such as sudden restrictions on accounts without clear explanations, delays in withdrawals, and high fees have left many users frustrated and dissatisfied. It's crucial to approach Skrill with caution, ensuring you are fully aware of the potential risks and limitations before entrusting your funds to this platform.

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Skrill Captivating and Heartfelt: A Review of The Fault in Our Stars

Today I would like to send you a very bad review about Skrill. I'm from a living person, not a robot have not been paid for by anyone, so my review will be true.
The amount of money constantly disappeared from my account.
Of course, you can blame me for the fact that I was subscribing to someone and the money was automatically withdrawn from me, but I did not subscribe to anyone and did not send money to anyone automatically. This option is disabled. But my account started to go crazy I didn't pay attention to it because I didn't use Skrill for some time, and literally the day before yesterday I sent money to Skrill from my bank account in order to pay for some of my purchases on the Internet, but I left the money on the shield while Let it lie. I saw in my notifications in the application on my phone that 49.99 euros were debited from my account I can even confirm the transaction number ID307How many days I tried to cancel my payment but in the end everything failed because you were constantly deleting my pose on my account and I don't understand whyWhy accelerated then creates such a function for questions How to cancel a transaction if it does not work If you are all such stupid. This is a real fraudulent company that launders money from its clients. I can confirm all of the above because this is true, I live as a person, and I can even give my mail so that you believe me that I am a real person who suffered from this company. You can see on history how much time they decline my requests

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Skrill Skrill Review: A Circus of Drama and Unreliability

So, I was told by a buddy of mine to give Skrill a try when it comes to sending money. I decided to give it a go and signed up for an account. The registration process was pretty straightforward and I was able to verify my account by uploading my ID and confirming it through email. I was excited to start using the service and enjoy its benefits.

However, my excitement was short-lived as my account was suddenly restricted and I received an email asking me to contact their support page. I downloaded the Skrill app and installed it on my phone while waiting for a customer service agent to become available. But as soon as I tried to log in, I was prompted to change my password. I received an email asking me to reset my password, but I never requested it. I tried logging in again through the web and it worked fine.

Finally, a customer service agent became available and I explained my situation to him. But to my surprise, he told me that my account had been deleted for violating their terms and conditions. I asked him under what grounds, but he said he couldn't say over the phone and promised to send me an email after our call. However, I never received that email and my account is still restricted.

Honestly, I'm lost for words. Skrill has good reviews on other sites and I've heard that transactions are lightning-fast. But my experience has been nothing short of a circus. If you have the time and patience to deal with this kind of drama, then Skrill might be the service for you. But for me, I'd rather find a more trustworthy and reliable option.

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  1. Pros
    1. Broad global reach
    2. Diverse currency support
    3. Low-cost money transfers
    4. High-security standards
    5. User-friendly mobile app
  1. Cons
    1. High transaction fees compared to peers.
    2. Limited merchant acceptance online.
    3. Customer support can be slow to respond.
    4. Account verification process can be tedious.
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Skrill Unreliable and Expensive: My Experience with Skrill Payment Service

Hey there folks,

I've had some pretty bad experiences with Skrill over the years. I've been using their service since 2010, but I've lost both money and time dealing with them.

One of the biggest issues I've had with Skrill is that they can suspend or deactivate your account at any time, regardless of whether you're using a personal or merchant account. It doesn't matter if you're married or have kids, Skrill can still sting you with expensive fees.

Even if you have a registered business and pay taxes to the government, Skrill will still charge you taxes and expensive fees per transaction. And their email support is a nightmare - I've waited up to 16 days for a response, only to receive a copy-and-paste email that doesn't solve my problem.

It's frustrating because no matter what you tell or ask Skrill, they always seem to give you a non-sense email template that doesn't address your specific issue. I regret ever using Skrill and wish I had learned about their issues sooner.

Skrill is owned by Paysafe Group, and they're very similar to Neteller. Unfortunately, my bad experiences with Skrill have led me to not recommend either service.

Instead of wasting your time and money with Skrill, I suggest finding an alternative payment service. Skrill makes it hard to contact them, but they recently listed their phone numbers on their website along with a contact form. However, even after multiple attempts to contact them, my problems were never resolved.

Skrill doesn't even give you the right to appeal their decisions, which is frustrating. In conclusion, I strongly advise against using Skrill's payment service.

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Skrill Skrill Review: Unethical Practices and Money Theft - Stay Away!

Skrill is a company that I would not recommend to anyone. My experience with them has been nothing but a nightmare. I had a balance of $71 in my account, which I was unable to withdraw. To my surprise, they took my entire balance in the name of standalone fees without any warning or information. This is completely unacceptable.

I am a beginner in the service industry, and in August 2020, during the lockdown, I worked tirelessly for a client who agreed to pay me through Skrill. I signed up and received my payment of $71. However, when I tried to withdraw my money, my account was limited. I provided all the necessary information, including my bank statement, but they refused to verify my address. As a result, I was unable to withdraw my money.

To make matters worse, I received an email today stating that an administration fee of $71 had been deducted from my balance. This is a complete scam, and they did not even warn me about it. I trusted this company, and I did not expect them to stoop so low as to steal their users' money. $71 may not be a lot for a big company, but it is a significant amount for me.

When I contacted them about this issue today, they did not even bother to reply. They also removed all the transaction information from my account. This is unacceptable behavior from a company that claims to be international. Even a small shopkeeper is more trustworthy than Skrill.

I am now taking legal action against them and spreading the word about their unethical practices. I will not rest until I get my hard-earned money back. Skrill is a company that cheats its users and steals their money. I would advise anyone to stay away from them.

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Skrill Skrill Review: Account Suspension and Funds on Hold Without Explanation

I had a really bad experience with Skrill. I think it's important to share my story so that others can avoid the same situation. Skrill put my money on hold without any notice. I had $4500 in my account and suddenly I couldn't access it. This is a violation of their terms and conditions, and I tried to contact them several times to get an explanation. Unfortunately, I didn't get any meaningful response.

I even filed an official complaint with Skrill, but they didn't respond within the timeframe they had set for themselves. This is why I'm writing this review. I want to warn others about the risks of using Skrill.

I had been using Skrill for months without any issues. I sell discounted gift cards and forex signals over some trading forums, and my business was growing. However, once my volume increased, I got an account suspension without any notice. This was really frustrating because I had done nothing wrong.

I contacted Skrill to ask about the suspension, and they asked me three questions about my account and the payments I received. I answered all their questions and offered to help in any way I could. I even contacted the person who made the transaction that Skrill was concerned about, and they confirmed that everything was fine.

Despite all this, Skrill still didn't give me any useful information. I made at least eight international calls in the past 48 hours, but I couldn't get any answers. All they told me was that there was a security check on my account, but they couldn't tell me when it would be over or what was happening.

I feel like Skrill should be more transparent about what they do with people's money. It's not fair to put someone's funds on hold without any explanation. I hope that by sharing my experience, others will be more cautious when using Skrill.

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Skrill Disappointing Customer Service Experience with Skrill: Unprofessional Representative and Account Lockdown

I've been using Skrill for a long time now and I was pretty happy with it. However, recently I had a really bad experience with their customer service representative, Desislava. She was highly unprofessional and didn't seem to care about my concerns at all. Every time I asked her a question, she would respond with a short and inaccurate answer and then close the ticket as "Resolved" without actually helping me.

To make matters worse, Desislava locked my account and claimed that I had created it when I was underage. I'm 31 years old now, so this was obviously a mistake. When I asked her when my account was created, she refused to give me a straight answer and told me to check my emails instead. This was really frustrating because if she knew that I was underage when I created my account, she should have been able to tell me the exact date. Instead, she just kept giving me the runaround.

Even if I did create my account when I was underage, Skrill should have caught that mistake when I went through the ID verification process. It doesn't make sense that they would let me create an account if I was underage and then punish me for it years later. According to their terms and conditions, people under 18 aren't allowed to use their services, so if I did create my account before I turned 18, that's their mistake, not mine.

Overall, I'm really disappointed with Skrill's customer service and the way they handled this situation. I've done a lot of transactions through Skrill over the years, and it's frustrating to be treated like this by a company that I've trusted for so long. I hope they can improve their customer service in the future and avoid making mistakes like this again.

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Skrill Skrill Review: Smooth Sailing Until Account Closure

I've been using Skrill for a few months now, and I gotta say, it's been mostly smooth sailing. I've sent a few small transfers, usually around $100, once a month without any issues. However, last month I ran into a bit of trouble. When I tried to make a transfer, Skrill temporarily restricted my account and asked for more information to confirm my identity. It was a bit of a hassle, but I provided the necessary info, including copies of my Australian Government-issued ID, and my account was eventually verified.

Fast forward to today, and I deposited $100 USD into my account to make another transfer. Skrill charged me a fee of $2.50 USD for the deposit, which was a bit annoying, but I figured it was just the cost of doing business. However, when I tried to make the transfer, I was met with an error message saying my account had been temporarily restricted. I wasn't given any reason why, and I was pretty frustrated.

I reached out to Skrill's support team to try and figure out what was going on, and I got a response pretty quickly. Unfortunately, it wasn't the response I was hoping for. They told me that they had decided to discontinue their business relationship with me under their terms and conditions, and that their decision was final and irreversible. I was shocked and confused - I hadn't done anything wrong, as far as I knew. I had made similar transfers to the same person in the past without any issues.

To make matters worse, I can no longer access my Skrill account. When I try to log in, I get an error message saying that my account has been permanently closed. My bank account has been charged for both the $100 and $2.50 USD, but I can't access those funds to transfer or recover them. I've tried reaching out to Skrill again, but I haven't received any response.

Overall, I'm pretty disappointed with my experience with Skrill. While it was mostly smooth sailing at first, the sudden and unexplained closure of my account has left me feeling frustrated and helpless. I don't think I did anything wrong, and I'm not sure why Skrill decided to cut ties with me. It's a shame, because I was starting to like using their service.

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Skrill Skrill Review: High Fees, No Customer Service, and Account Freezing

I remember when I first started using Skrill, they were a small company and I helped them get customers through their referral program. I made a lot of money from referral commissions, over 60,000 USD in just a few years. However, my account was suddenly frozen, along with the accounts of some of my friends. I was able to open a new account when I moved abroad, but when I moved back to my home country and updated my address, my account was frozen again a few years later. When I called Skrill, they refused to tell me why my account was frozen, but they did send me an email with some information.

The email stated that during an audit of my account, they found reasonable grounds to discontinue our business relationship, and my account was closed. They cited their Terms and Conditions, which state that all information provided during the signup process must be accurate and truthful, and that they may suspend or terminate accounts without notice if there is a breach of their terms or if they suspect fraudulent activity or criminal behavior.

In the early days, Skrill had good and fast service with low transaction fees. However, now they have high transaction fees and no customer service. They also freeze accounts without warning, causing a lot of damage to their customers. I don't want to go into too much detail, but they have caused a lot of harm to me and others. I would advise anyone to be careful when using Skrill and not to trust them completely. If you have to use Skrill for a transaction where there are no other alternatives, be aware that it is not safe and almost anything can happen.

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Skrill Skrill Review: Unjust Account Closure and Administrative Fee

So, about two months ago, I decided to create an account on Skrill, a popular online payment platform. I was planning to use it for some online transactions, so I deposited 10 euros into my account and started the verification process. I didn't do anything else, just waited for the verification to complete.

However, to my surprise, less than 12 hours later, I received an email from Skrill stating that my account had been permanently closed. I was shocked and confused, as I hadn't done anything wrong or violated any of their terms of service.

I immediately contacted their customer service to find out what had happened. To my dismay, they informed me that my account had been closed because I was using it for illegal activities or purposes that Skrill doesn't allow. They also said that the 10 euros I had deposited were taken as an administrative fee.

Now, I knew that Skrill had the right to close accounts and charge fees, as stated in their terms of service. However, their explanation didn't make any sense to me. How could I have used my account for illegal activities when I hadn't even completed the verification process yet? All I had done was deposit 10 euros from my personal bank account into my Skrill account.

I tried to explain this to their customer service, but they were not helpful at all. They couldn't tell me how my account had been flagged for potentially illegal use, nor could they support their claim that I had violated their terms of service. I felt frustrated and helpless, as I had lost my money and my account for no apparent reason.

To make matters worse, when I pointed out that closing my account for false reasons and taking my money was a breach of their terms of service and possibly even illegal, they simply recommended that I file a police report. I couldn't believe it - Skrill's own customer service was advising me to take legal action against them!

Overall, my experience with Skrill was extremely disappointing and frustrating. Their lack of transparency and customer friendliness is unacceptable, especially for a company that handles sensitive personal information and requires a high level of trust from its users. I am still considering reporting them to the relevant authorities, as I believe that what they did was not only unfair, but also potentially illegal.

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Skrill Skrill Review: Unreliable Customer Service and False Swift Transfers

So, I was thinking of signing up with an international forex broker, a big and trusted firm, and I decided to use Skrill to deposit money into my forex account.

First of all, the identification procedure and verification process were good, and I didn't face any problems, even though my documents were in Turkish.

I deposited $100, and everything went smoothly. After a couple of days, I tried to withdraw the money back to my bank account. It was just a trial method to see what would happen in the future.

The Skrill system only allows you to enter your bank account details if there is money in your Skrill wallet. Remember this, it's important!

I requested a withdrawal to a bank account, and the system gave me choices. Did I want to withdraw to USD or TRY Turkish lira money? I chose TRY money and entered my TRY account details accordingly.

Normally, their transfer takes 2 to 5 days maximum, but I waited until 5 days had passed and raised a query that the money hadn't come.

They said we have to wait an extra 10 working days, maybe there is a delay in the intermediary banks. I waited again for 10 days and raised another query.

Then a back-office replied to me that they exclusively transfer money in EURO! I said, okay, why didn't you clarify this? I have supplied my TRY account number. This is not correct.

They asked me for my EURO account number. I provided documents from the bank with the account number, whether USD/EURO/BAN, and bank statements that prove all transactions on my personal accounts.

They said, okay, we will do it again. Wait another 5 days. I waited, but the money never came. I raised another query, and they confirmed the money was sent. Wait another 10 days.

A lady from the back office said it is not our problem. You supplied a TRY account number. This is your fault. I replied to her, actually, your system gives choices either in USD or TRY. If you exclusively transfer to Euro, why didn't you clarify it, and why did you give such totally different options!

Then she asked me to add the euro account details on the system, and I told her to put a bank account number. You have to deposit first. I have deposited the minimum amount and updated the bank details, sent them, and requested re-withdrawal, but no answer from them.

They only sent me their false, not real swift. These communications took from 7th May 2020 to 30 June 2020, just for them to reply.

Even when I called their international call center, I stayed on the waiting line for 15 minutes, and then the system asked me to request a call back due to long waiting time, but they never called. I even wrote to them, asking them to give me a call, but there was zero customer service at Skrill, unfortunately.

Anyway, I called the bank to ask about the possibility of receiving a EURO transfer to any of my accounts. The bank said such transactions are rejected immediately to the sender. They have to send EURO to your EURO account.

I sent around 4 times to them to send to my EURO account, and each time they confirmed and sent again to my TRY account in such a unique stupidity.

After that, an employee from their back-office sent me a swift copy of my transfer, which was also directed to my TRY account. I called my bank, and they said this is not a real swift, and we have no records of it at all.

I don't think a firm like them will play to steal $100 from you, but that's what happened. They never took my money up till today, 13th July 2020. I am sending emails, and they are just fully unaware of their unqualified team.

Don't deal with SKR?LL. They don't even deserve 1 star!

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Skrill Complaints 243

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3:46 am EST
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Skrill Restricted account

my account was blocked on the 6th of Feb 2024, i have submitted all the necessary documents but nothing was done about it, but rather they debited my 60 pounds without resolving my issues.

account ID: [protected]

Claimed loss: 60 GPB

Desired outcome: please refund my 60 pounds and verify my account, so i can use my money.

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Skrill Skrill closed my account and won't refund my money!!

I received coins after depositing money into my Skrill account.A few years later, I learned that Skrill had withdrawn from my country.When I wanted to log in to my account, I saw that my account was permanently closed.When I wanted the money back in my account, they asked me for the Skrill ID of any of my friends in a country where Skrill is active and said that they would transfer my money to that account.I sent them the Skrill ID of my friend who lives in Belgium and my brother who lives in America.They said they would respond within 24 hours but never did.Is Skrill an unreliable company?If they solve my problem, I would like to thank you from this platform. We will wait and see.

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Skrill My refund

I was told my account was permanently closed for no reason. I deposited $100 and they said they will transfer my funds once I give them my bank details and proof of deposit so I did and then I was told it was not the correct statement and yet that's the only way to give proof from my bank. I emailed them again and asked why, and can I have my money please?and I haven't heard from them for over a week now.

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Is Skrill Legit?

Skrill earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Skrill to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Skrill is known for their high standards and safety. If you're thinking about dealing with Skrill, it's wise to check how they handle complaints.

We found clear and detailed contact information for Skrill. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Skrill has registered the domain name for skrill.com for more than one year, which may indicate stability and longevity.

Skrill.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Skrill.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Skrill.com you are considering visiting, which is associated with Skrill, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Skrill as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Skrill have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Skrill website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Skrill.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Skrill has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 243 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Skrill protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that Skrill website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

While ago I made an account with Skrill to do ONE SINGLE online payment which I couldn't do by other means. Now months later I got an email from them that within a few weeks, they will start to "charge" me money each month for having an account, unless I make another purchase/payment once every six months. Of course, I did not know this and do not want...

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Skrill Withdrawal transaction not coming through

Good afternoon,

I did a withdrawal transaction with skill on Sunday 27th August 2023 but I have been taken from pillar to post regarding the transaction and now they are keeping quite about it after demanding bank statements that they wanted to confirm if indeed I did not receive the money. The transaction ID is [protected] and attached are proofs of my communication with them and their non response from Thursday last week.

Regards

Modise Rammika

+[protected]

Desired outcome: Withdrawal coming through to my account

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9:19 pm EDT
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Skrill Skrill communications

On Tuesday night I found an email from Skrill :

We need to be sure it is you trying to log in to your Skrill account.

Here is your authentication code: 922786

Hurry up! It will expire in 15 minutes.

Please keep in mind that you will also be asked to enter your 6-digit PIN.

Stay safe!

Skrill

I was alarmed as I had not tried to change the password,

\As there was a reply button at the end of the email, I pressed it and wrote a reply. I tried to send it but received a message that the receiver could nI ot receive my email.

I

Desired outcome: Please cancel my account with Skrill. I have had other probblems too

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Skrill Verification issues leading to $30 being stolen.

I sold products on the website Gameflip, and when i went to withdraw the money. I decided to use skrill. Upon creating my account i was not informed that i could not recieve my funds unless i verify my account. i do not have a secure residency or job so verifying any other way other than geolocation is not possible. Yet everytime ive tried to use geolocation it doesn't work. its been 3 years and ive never gotten the $31 dollars that gameflip sent to skrill for me. so thank you for literally stealing my money.

Desired outcome: I would like to have my $31 dollars, that i can prove gameflip sent to skrill, sent to my debit card. you can contact me at [protected]@gmail.com and i will provide screenshots or whatever i need to prove that you owe me money.

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12:27 am EDT
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Skrill Skrill service

Skrill does Scam with customers First they allow deposits without complete verification then intentionally do not verify the customer and lastly block their account without giving them information Also keep our money to themselves.

In the last week of August 2023, I made a Skrill account after successfully created they asked for verification so i gave them whatever they asked for verification like a national id passport and PAN card they refused it all time i mailed them every time they denied meantime they allow me to deposit money and force me to deposit via promotions so i deposited 1000INR and purchase btc with that money in skrill account but after too many attempts to verify i tried to withdraw my money but they did not let me withdraw it.

On 2/09/2023 they sent me mail that my account was blocked and could not reversed i tried to be reasonable with them but they didn't hear me now they have stopped replying to my mail.

Desired outcome: either Return my money back or complete verification and reactivate my account.

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Skrill Skrill close my account permanently and can't refund my payment

Dear Mr Ashraf,

Your complaint against Skrill has been referred recently to the Complaints Department of Skrill for further review and response. We hereby welcome this opportunity to investigate your concerns and to address them accordingly.

Nature of Complaint

To our understanding, you are unhappy that Skrill permanently closed your account and declined your refund request. As a settlement of your complaint, you ask Skrill to reconsider its decision and transfer your remaining balance to your bank account.

Factual Background

According to our records, you registered your Skrill account on 4 February 2016 and agreed to the applicable Skrill Account Terms of Use.

On 15 June 2021, following an internal audit performed on your account, Skrill decided to end its business relationship with you, and an administration fee of 181.88 USD was charged on the same day. Skrill rejected your refund request of your outstanding funds amounting to 1,561.86 USD. You disagreed with this decision and opted to file a complaint.

Our Findings

Having reviewed all aspects of your case, we would like to confirm that Skrill’s decision to cease providing you with service and charge you an administration fee was taken fully in line with its published policies. You may find relevant sections of our mutual agreement quoted below for your convenience:

Quote

4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful. (…)

[…]

11.4. It is strictly forbidden to use your Skrill Account for any illegal purposes including but not limited to fraud and money laundering. We will investigate and report any suspicious activity to the relevant law enforcement agency. We reserve the right to charge you in our sole discretion an administration fee as displayed in the "Fees" section of the Website for every investigation we undertake into any such suspicious activity, including where we get notified thereof by any third party whom we partner with. You are prohibited from using your Skrill Account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant or a Third Party Provider on the services it provides.

[…]

16.4. We may at any time suspend or terminate your Skrill Account without notice if:

16.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;

16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services;

16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity;

16.4.4. we have reason to believe that another Skrill Account or NETELLER Account provided by us or one of our group companies is held by you and has been used for any fraudulent activity, money laundering, terrorism financing or other criminal activity; or

[…]

Unquote

Moreover, Skrill is content with its decision to refuse to release your remaining balance to your possession, pursuant to sections 6.3 and 7.3 of the same terms.

While we realize the seriousness of your concerns and understand that you demand a detailed explanation for our actions, we are not in a position to disclose further details related to our decision due to certain compliance restrictions applied on Skrill. Nevertheless, we can, and we will provide all relevant information to the extent allowed for by law to any relevant authority upon official request so as to facilitate their own investigation and help them resolve the matter in full.

Our Decision

Based on our investigation, and the findings detailed above, we have made the decision not to uphold your complaint, in this instance. Your account will remain deactivated. We appreciate that this may not be the response that you were hoping for, but we hope that you understand the reason for our decision.

We would like to assure you that Skrill takes complaints very seriously, and we draw on the experiences of our customers, to continually improve the products and services we offer. We would, therefore, still like to thank you for bringing this matter to our attention.

Your rights – The Financial Ombudsman Service

In the event that you are dissatisfied with our decision, you also have the right to refer your complaint to the Financial Ombudsman Service, free of charge. Please note that you would need to do so within 6 months of receiving this email, otherwise Skrill will be unable to consent to the Financial Ombudsman Service reviewing your complaint.

You can contact the FOS, where you will also be able to find more information, as follows:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Website: https://www.financial-ombudsman.org.uk/consumers

Email: complaint.[protected]@financial-ombudsman.org.uk

Telephone: [protected] or [protected]

A web version of their consumer leaflet (“Want to take your complaint further?”) is available at https://www.financial-ombudsman.org.uk/publications/ordering-leaflet/leaflet.

For more information, please review the attached complaints handling brochure.

If you have any questions regarding our decision, or your complaint, please do nоt hesitate to contact us by replying to this message directly.

Yours sincerely,

Skrill Complaints Department

Desired outcome: please refund my payment as soon as possible

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Skrill Skrill Review: Pros and Cons of Using Their Services

When it comes to Skrill, there are some things you need to know before you start using their services. First of all, when you deposit your money into your Skrill account, you won't be able to withdraw or send your money right away. This is because Skrill requires you to go through a verification process to ensure that you are who you say you are. While this may seem like a hassle, it's actually a good thing because it helps to protect your money from fraudsters.

However, some people have complained that Skrill's verification process is too strict and that they reject documents over and over again until you meet their standards. This can be frustrating, especially if you need access to your money right away. Additionally, some users have reported that Skrill's automated service for verifying your location doesn't work properly, which can cause further delays.

Assuming you do manage to get verified, you may still run into issues when trying to withdraw your money. Some users have reported that Skrill's withdrawal service gives them an error message, even when they've entered the correct bank details. When they contact customer service, they're told to re-enter the same details over and over again, which can be incredibly frustrating.

Overall, it seems that Skrill's services can be hit or miss. While some users have had no issues with the platform, others have run into a number of problems. If you're considering using Skrill, it's important to keep these potential issues in mind and to be prepared for some delays and frustrations along the way.

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Skrill Skrill Review: Suspended Account, Administration Fee, and No Service - A Costly Lesson Learned

So, I gotta tell you about my experience with Skrill. I signed up back in September 2019 and paid in ?50. They asked for some KYC AML details to verify my account, which is pretty standard stuff. I sent in my deets and waited for them to activate my account. But then, they left my account in a suspended state! I couldn't even withdraw the money I had just paid in. I was pretty ticked off, to say the least.

Fast forward to July 2020, and I finally got an email saying my account had been verified. But then, just a few days later, I got another email saying they wanted to end our "business relationship" and that they were going to deduct a ?50 administration fee. They called it a Repair Fee, but let's be real, it was just a way to take my money. They suspended my account for over 9 months, verified it, and then immediately closed it and took all my money. I never even got to use their service once!

So now I'm out ?50 for opening an account that took forever to verify, and then they charged me to close it. It's a pretty expensive lesson, and I feel like they played me dirty. I wouldn't recommend Skrill to anyone after this experience.

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Skrill Skrill Review: Stole My Money and Closed My Account Without Warning

I recently signed up for Skrill, hoping to have a secure wallet for my money. However, I had a terrible experience with them. I made a big mistake by trusting them with my money. They ended up stealing my money and banning my account for no apparent reason. I was devastated, and I wouldn't want anyone else to go through the same ordeal.

I read reviews from other people who had the same problem as me. Skrill stole their money and closed their account for no reason. It's quite frustrating to see that they can get away with such fraudulent activities. I wouldn't advise anyone to trust them with their money.

Here's my story. I registered with Skrill, and for a week, everything was going smoothly. I did some transactions with small amounts, and there were no issues. However, when I put a high amount on my account, things took a turn for the worse. I received an email from Skrill stating that my account had been permanently closed. They didn't give me any reason for the closure, nor did they warn me so that I could withdraw my funds before they closed my account.

I tried every possible way to log in to my account, but it was all in vain. My money was gone, and there was no way to get it back. I felt cheated and betrayed by Skrill. They stole my money and closed my account without any explanation.

I would advise anyone looking for a secure wallet for their money to stay away from Skrill. They are not trustworthy, and they will steal your money without any warning. Don't make the same mistake I did.

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Skrill Skrill Review: A Horrible Place to Keep Your Money - Not Recommended!

Skrill, in my opinion, is not a service that I would recommend to anyone. I am not sure why people continue to use it, including myself. However, I have an account with them, but I am having a hard time trying to get my money. It seems like they are making it impossible for me to use my own money. Skrill is not accepted in almost any of the most secure and top visited online stores, so you can't spend your money either. If you can't spend or withdraw your money with Skrill, what can you do with this service? You can buy crypto, but I would advise you to NEVER EVER use Skrill to buy crypto. The system will prevent you from selling when you want to make a profit or buying when you feel like it. They also retain all rights to rob you off your crypto in case they decide to remove it or in case they decide that you are violating the policy. What is their policy anyway? I think no one ever knows for sure because they constantly change it.

HEY SKRILL, if you are reading this, NO ONE WANTS TO HAVE THEIR MONEY MISHANDLED. It's money for the love of god, and we spend time earning it, not to let some stupid service prevent us from using our money. Skrill is a $#*!head service, with awfully idle support and a truly horrible place to keep your money. I would give Skrill one star if I could.

In conclusion, I would advise anyone who is thinking of using Skrill to think twice. It is not a reliable service, and they make it hard for you to use your own money. They are not accepted in most online stores, and their crypto service is a complete disaster. If you want to keep your money safe and secure, I would suggest using a different service. Skrill is not worth the hassle.

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Skrill Disappointing Response from Skrill Customer Service Regarding Fraudulent Activity

I had a really bad experience with Skrill recently. I was the victim of fraud and I reported it to the company, but I was really disappointed with their response. All they said was "The matter has been handled by our security department accordingly." I called their customer service to try and get more information, but the person I spoke to wasn't very helpful. I asked a simple question - whether the person who defrauded me was blocked from using their system - but they just kept giving me vague answers. It was really frustrating because I just wanted a straight answer. As someone who has been the victim of fraud, I think it's really important to know whether the person who did it is still able to harm other people. Losing money is bad enough, but feeling like the company you trusted isn't taking your concerns seriously is even worse. Skrill is supposed to be a company that you can trust, but my experience has left me feeling really disappointed. I even sent them an email asking for a clear answer, but I never heard back from them. I wouldn't recommend using Skrill to anyone.

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Skrill Skrill Review: Poor Customer Service and Suspicious Account Restrictions

So, I recently had an experience with Skrill and let me tell you, it was not a good one. I woke up to a whopping 5 emails from them stating that my account had been restricted and that I needed to send in my ID to have it unlocked. Now, I don't know about you, but that seemed a bit fishy to me. I mean, I had never even heard of this company before, let alone opened an account with them.

So, I did what any normal person would do and googled their phone number to try and get in touch with their Fraud Department. But, to my dismay, no one answered for the last 5 days! Can you believe that? I was starting to get really frustrated and worried about what was going on.

Finally, I decided to send them an email and to my surprise, I actually got a response. I asked them if they could send me the contact information so that I could file a Police report due to this not being my account. But, the emails said that my card number was linked which is not any card that I have.

Then, today on 9. 21. 22, I got another email from Customer Service and it said that Law Enforcement could reach out to them but not by email. I asked for the phone number, but they responded by saying they have their own way to reach us. What kind of company is this?

I even went to the Oakland County Sheriff's Department to try and get some help, but they had no idea how to contact them as no one in the office today has any idea what this company is. They have never heard of it. They literally Googled it while I was in the office!

It seems to me like this company is in on the scams with scammers. There is no way a reputable company operates by email only but lists a phone number that no one can get through on. If anyone knows another avenue that I can use to contact them please share!

I just want to make it clear that I have never opened or tried to open anything with these people. It's really frustrating to be dealing with something like this and not be able to get any help. I hope that Skrill can get their act together and start providing better customer service.

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Skrill Negative balance on Skrill account due to old transaction - Unacceptable Customer Support

I've been using Skrill for a long time now, mainly during my travels as a safety measure to avoid using my regular cards. However, I haven't been using it much lately since I got Revolut, which is much more convenient. I even received a new card from Skrill, but I never activated it.

Everything was going well until one day, I noticed that my account had a negative balance. I was surprised and confused since I hadn't activated my new card, and I had no money in my account. I contacted Skrill's customer support to ask how this could be possible. They replied that the charge was from something I bought a couple of years ago, and the merchant decided to claim the money now.

I was shocked and frustrated by this response. How could I remember a transaction from two years ago? Moreover, a merchant cannot just claim money whenever they want. They have a specific time frame to do so, which is usually around 10 days. Skrill was asking me to pay for a transaction that I couldn't even remember, and the inactive card had a negative balance, which shouldn't have been possible since it's a debit card.

In summary, Skrill was asking me to pay for a transaction that may have happened two years ago, and the inactive card had a negative balance. This experience was unacceptable, and I decided to close my account. I hope Skrill improves its customer support and policies to avoid similar situations in the future.

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Skrill Skrill Review: Poor Customer Service and Untrustworthy Practices for International Customers

I started using Skrill towards the end of 2020 as a freelancer who receives online payments. At first, I was hesitant to share my Skrill link to receive payments, but after three months of testing it out, I decided to give it a try. Unfortunately, as soon as I received my first payment and shared my email, Skrill restricted my account.

I tried to resolve the issue by uploading my government-issued national identification module, but Skrill rejected it multiple times. I suggested that they only needed my identity number, and with access from the government, they could verify my identity. However, Skrill continued to reject my identification.

From December 2020 to July 2021, I tried to upload another state ID with my picture, date of birth, address, and state of origin. However, Skrill rejected it again, claiming that they could not verify if it was a government-issued ID.

Their excuse was ridiculous, and I was frustrated with their lack of customer service. I requested a refund to my PayPal email address and the closure of my Skrill account. Although they closed my account, they refused to refund my money or reply back to me.

It felt like they were stealing from me, and I noticed that they were doing this to many customers from other countries. Skrill seems to be afraid of messing with countries that could easily sue them, which is why customers from America, England, and Europe are not experiencing these issues.

When I researched Skrill's history, I discovered that they started as a gambling company. It's not surprising that they have poor customer service and are not trustworthy. I would not recommend Skrill to anyone, especially if you are from a different country.

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Skrill Skrill's Poor Customer Service and Account Suspension: A Disappointing Experience

I've been using Skrill for a long time, like 15 years or so. I've spent a lot of money with them, but recently I had a problem. I made a payment that was charged back by my bank, which put my Skrill account in the negative. As soon as I found out, I made a payment to bring my account back into credit. But then my account got suspended and I've been trying to fix it for almost a week now. I've sent three support requests, but no one has bothered to reply. It's really disappointing and unacceptable to me. I just wanted to close my account and withdraw my balance, but I can't even do that now. It's not fair that I'm being punished for trying to cover a negative balance as soon as I found out about it.

I've been promised a response from Skrill for two weeks now, but they still haven't gotten back to me. It's really frustrating and I don't think it's fair that they're treating me this way. I've been a loyal customer for so long and this is how they treat me? It's just not right.

I'll keep everyone updated on my situation and make sure others know about the way Skrill has treated me. I don't want anyone else to go through this nightmare. My ticket number is #***, but I doubt anyone at Skrill even cares.

Overall, I'm really disappointed with Skrill and I don't think I'll be using their services again in the future. It's just not worth the hassle and stress.

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Skrill Skrill Review: High Fees and Shady Practices

I've been using Skrill for about a year now and I gotta say, it's been a bit of a mixed bag. On one hand, the fees to convert and withdraw money are pretty high, but I figured that was just the cost of doing business. However, my opinion of Skrill took a nosedive last September when I tried to move a few hundred dollars from my Skrill account to my bank.

At first, everything seemed fine - the transfer went through without a hitch. But when I checked my bank account, the money was nowhere to be found. Naturally, I contacted Skrill customer service to see what was up. They told me to wait 10 days, which I did, but still no money. So I contacted them again, and this time they told me there was an issue with my bank.

Now, here's the thing - I'd had the same banking info saved on Skrill's website for a while, with no changes. But when I went to check it again, I noticed that Skrill had deleted my bank info. What's more, they'd put most of the money back into my Skrill account, minus a $70 fee. When I asked them about it, they said it was because of the issue with my bank. But when I contacted my bank, they said they had no record of any Skrill interactions on the day in question.

To me, it seems like Skrill deleted my bank info to cover their tracks and avoid any responsibility for the missing money. And when I looked into it further, I found out that they'd done this to a lot of other people too, and charged them fees for the privilege. It's pretty shady if you ask me.

Anyway, I immediately cashed out with my newly entered banking info and closed my Skrill account. I'd advise anyone else thinking of using Skrill to do their research first and read some customer comments. You might be surprised at what you find.

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Skrill International money transfer

I used skrill to make an international money transfer on April 5th may 2023.
I transferred the money to the account they provided which Is private safe solutions limited.
After 3 days my transfer was cancelled and I was told in an email the money will reach within 2-5 working days. And it's been 20 days since then every day I make a call to the customer services and they ask for the samr details after providing they say they will get back but the money never returned.
It's a huge sum but nobody from Skrill team seem to care. Even after providing all the documents they still don't seem to understand where the money is! All the incidents are resolved without any resolutions.

Desired outcome: I want the resolution ASAP. I need my money transferred back to my account.

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About Skrill

Screenshot Skrill
Skrill is a digital wallet and online payment system that allows users to make secure and convenient transactions online. It was founded in 2001 and has since grown to become one of the most popular payment methods for online transactions.

Skrill offers a wide range of services, including the ability to send and receive money, make online purchases, and even withdraw cash from ATMs. It is accepted by thousands of merchants worldwide, making it a convenient option for those who frequently shop online.

One of the key benefits of using Skrill is its security features. The platform uses advanced encryption technology to protect users' personal and financial information, ensuring that transactions are safe and secure. Additionally, Skrill offers two-factor authentication, which adds an extra layer of security to user accounts.

Another advantage of using Skrill is its ease of use. The platform is user-friendly and intuitive, making it easy for even those who are not tech-savvy to navigate. Users can easily add funds to their Skrill account using a variety of payment methods, including credit cards, bank transfers, and even Bitcoin.

Skrill also offers competitive fees, with low transaction fees and no hidden charges. This makes it an affordable option for those who frequently make online transactions.

Overall, Skrill is a reliable and convenient payment method for online transactions. Its security features, ease of use, and competitive fees make it a popular choice for individuals and businesses alike.
How to file a complaint about Skrill?

Here is a guide on how to file a complaint against Skrill on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Skrill in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Skrill. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Skrill on ComplaintsBoard.com.

Overview of Skrill complaint handling

Skrill reviews first appeared on Complaints Board on Apr 18, 2008. The latest review Mixed Experiences with Skrill: Proceed with Caution was posted on May 17, 2024. The latest complaint Crypto wallet disabled access till end of 2021 ! was resolved on Dec 23, 2021. Skrill has an average consumer rating of 1 stars from 254 reviews. Skrill has resolved 27 complaints.
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  1. Skrill Contacts

  2. Skrill phone numbers
    +44 203 308 2519
    +44 203 308 2519
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    7%
    Confidence score
    United Kingdom
    +1 (888) 444-1107
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    United States
    +33 173 443 315
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    France
    +49 302 2403 0293
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    Germany
    +39 645 236 612
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    100%
    Confidence score
    Italy
    +48 221 288 257
    +48 221 288 257
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    Poland
    +34 935 452 390
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    +7 495 249 5439
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    Russia
    More phone numbers
  3. Skrill emails
  4. Skrill address
    5335 Gate Parkway Fourth Floor, Jacksonville, Florida, 32256, United States
  5. Skrill social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Skrill Category
Skrill is ranked 55 among 403 companies in the Banks category

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