NationWide Building Society

Called in Ilkeston branch to ask about transferring DD as Nationwide was giving £200 for doing so. I asked the cashier about this and was told yes just bring your details of your present DD with all all details and we'll do it for you, great will call in again the allowing week.

Today I called again with all the paperwork etc to be told I have to do it ourselves Nationwide can't do it, it's us that have to do it.? Puzzled by the turn around from first asking, so if your thinking of doing this don't bother the help is nextdoor to useless, we are in our mid 70's and customer care at Nationwide needs addressing ASAP.

Their Fair Share scheme is a poor excuse for publicity- nothing more! I have been an account holder/member for almost 50years and yet I don’t qualify for the £100.00 payment yet someone that opened an account a few months ago can qualify! How is that fair? I pay £200.00/ month in to my account and have done for years … how is that not eligible for the payout? When I complained I received a final email stating that they won’t change their decision I received a final letter from Claire Ednie

Member Relations Consultant

Member Service

[protected]

No loyalty in Nationwide anymore so stuff them - I’m off with my money and closing my accounts.

NationWide Building Society ain't all it's cracked up to be. I went to one of their branches to make a cash payment and took two whole days for it to clear! That's ridiculous! And when I tried to complain about it, they got all defensive and didn't even try to make things right.

What's worse is that they treat their long-term "members" like dirt. I've been with them for years, but it seems like they're more interested in wooing new account and credit card holders with their flashy offers and promotions.

Honestly, they operate more like a bank than a building society. Don't be fooled by their fancy website and marketing. They're not all they're cracked up to be. Save yourself the trouble and go somewhere else.