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Nedbank Customer Service Phone, Email, Contacts

Nedbank
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1.4 2 Reviews 231 Complaints
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Nedbank Reviews 233

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11:59 am EDT

Nedbank Fraudulent accounts

I deposited R4000 into a Nedbank account that seems to be fraudulent. When I open an account I have to provide all kinds of security from finger prints to proof of everything. How can there be a fraudulent account? Obviously the bank feels a f_^k. Just telling me to get a lawyer and go to the police. As we don't have police in SA...it is a waste of time. Pity that the banks are so unethical to open fraud accounts and not to give a guck if you lose your money. They even refuse to investigate the account that it was put into. Disgusting policy. Shame on the banks. Also don't go to Nedbank in Brackenfell. You wait hours to be serviced. The new SA. F7#ked up.

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5:44 am EDT

Nedbank Non- existent services

To start off with, you absolutely have the worst customer service and experience that I have been exposed to.

I have a new cellphone. I tried to install the app on my new phone, only to get a message to call as my primary number does not work anymore. When I called the digital dept they said they can’t change it and I have to go to a branch to change it. And then they can help me load the app on my new cellphone.

So off I go to the branch at Somerset Mall. There I’m put in a queue for an hour and a half. Then I sit with the consultant for three hours in which she sits on the phi with your digital dept. Despite me warning them that they can’t delete the app off my working phone, they insist. So off goes the app. Predictably, that was not the reason and I leave by closing time with no solution and no access to my banking, not on the internet either. The reference number for this day spent at Nedbank and wasting a day in my life is [protected]. I was promised a call back within an hour from a specialist. Needless to say that call never came.

So yesterday morning I phoned the bank. Given a new reference number

[protected]. Promised a call back within the hour by Vernon who the matter was “escalated” to.

Now 24 hours later, and I call again. Lady who answers said I am being transferred to Vernon. I ask why I haven’t been contacted and Vernon now says he only received my problem this morning, and that he has the right to a 24 hour turnaround and so right now there is nothing to do. I am upset - he says he doesn’t like my tone and despite me asking for a reference number he puts the phone down in my ear. So could you kindly now find someone competent to resolve my problem today still please. I have NO ACCESS to banking services.! And yes I’m so irritable at the moment by your useless and unfriendly bank staff

Recommendation: I don’t know if the other banks are better, but this one is the most expensive with terrible service

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M
M
MMG1
Johannesburg, ZA

Trust me when I say its the worst bank in RSA its being over 2 months trying to get assistance escalated 3 times without any joy or a resolution.

S
S
Snekonke
Durban, ZA

I have a problem with my bank app. When I go to the branch they always tell me to come back after 48 hours all the time. The lady that assisted yesterday was very ride to me. I had this banking app problem since December 14. I have been calling everyday and went to the branch twice. Still the issue is not resolved.

F
F
Farouk Shaik
US

Visited the Lakeside branch on Saturday 9 Dec 2025 to pick up my company corporate credit card

I was first in line with ticket C001 yet another person was attended prior to me

I approached the counter only to be told that system picked up a customer from enquirer

Not impressed

J
J
Javas Madonsela
US
Verified customer This complaint was posted by a verified customer. Learn more

There is a R299 NRB accting fee that's get deducted on my bank account every month, that I know nothing about

N
N
Nontobeko Mtembu
US
Verified customer This complaint was posted by a verified customer. Learn more

my card have expired i have been calling the bank to issue new cards with no assistance. i am stuck i cant even withdraw the cash. i keep on calling without being help why nedbank has become so poor when it comes to customer services. [protected]

T
T
tete diloane
US
Verified customer This complaint was posted by a verified customer. Learn more

I would really like to thank Nedbank Insurance.

Hussle free... Imediate response... Excellent communication... Friendly staff and honestly Nedbank came through for me in my hard times..

Thank you... Kealeboga... Baie dankie.. Nd'ya bulela

🙏🙏🙏

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Nedbank Complaints 231

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9:25 am EDT
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Nedbank Rejected claim

On the 26th of February 2024 we had a very bad hail storm. After the storm with all the rain following, we noticed that our roof was leaking in some areas. Keep in mind, we did maintain the roof and we also applied waterproof rubberizing 2 years ago. So now with leaks after the heavy rains and hail, I log a claim by our insurance. They told us that the claim is rejected because we didn't maintain the roof. So we have been paying them for over 26 years and now they have such stories. Does anyone know how I am going to resolve this issue with them?

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9:59 am EDT
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Good day, This email to officially complain against NEDBANK South Africa. A year ago i have been blocked without pre-notice to use my AMEX card. It took nearly a month to make it active again. Reason? Due to FICA documents to be submitted, while nobody in the first place asked me for them! Suddenly again, around 20th of March 2024, i have been blocked...

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2:30 pm EDT
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Nedbank Credit card credit life protection

I have had thus card for years. I submitted a disibility claim as I was put on permanent disability. My amex credit card was covered. But they advised me I dont have this cover on my credit card. I do not believe this as I had cover on all my cards and now on this specific card where I had another car, I dont have the cover. This is affecting my credit score. I am a disibility pensioner now and this needs to be looked into with a fine tooth comb. I would like copies of all the documents I signed with regards to this card

Claimed loss: Credit score loss, and affecting my chance to apply for credit

Desired outcome: I would like a full appology and credit of funds that I have paid for the 6 years running

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Is Nedbank Legit?

Nedbank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nedbank to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Nedbank is known for their high standards and safety. If you're thinking about dealing with Nedbank, it's wise to check how they handle complaints.

We found clear and detailed contact information for Nedbank. The company provides a physical address, 34 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nedbank.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nedbank.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Nedbank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 231 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the nedbank.co.za. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Nedbank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:33 am EST
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Nedbank Bank transfer

Nedbank - no support or customer service

While outside of Namibia Nedbank's EFT payments are impossible due to OTP codes service being not operational.

Nedbank does not react to numerous requests sent to solve the problem: managers Denillo Cloete and Bernard Gurirab ignore e-mailed requests. Result is impossibility to make EFT transfers. Nedbank however duly charges hefty "service" fees every month without providing service.

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2:44 am EST
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Nedbank Service/product

Hi, my personal loan was deducted twice on the 26th of Jan. I phoned and was told that the matter would be resolved in 4-5 working days excluding weekends. I was fine with this. No money reflected that week. I called on the Friday 2 feb’24 again. I was then told that I would receive my money on Tuesday the 6th. Still, nothing. This has put me in a very uncomfortable position. Could I be assisted please.

Regards,

Gaizelee Bruintjies

[protected]

Claimed loss: Money loss. I’ve had to continuously borrow money.

Desired outcome: I need my money paid into my account as spons as possible.

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1:16 pm EST
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I had a credit card with NEDBANK which my husband was paying on my behalf, i stopped using NEDBANK and my hubby thought i had also paid uo the credit card, nontheless i was not sent section 129 letter and was only aware of this when contacted by GLA attorneys, aware of the problem i endeavoured to make payments of R 5000 pm, my capital amount was R70620.00...

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1:52 pm EST
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Dear Nedbank Customer Support, I hope you are well. I am writing to bring a matter of utmost urgency to your attention regarding a delayed pay-out to the deceased estate of JOHANNES ENGELBRECHT, Reference Number [protected]. I kindly request your assistance in investigating this matter and resolving the issue promptly. The verification process for the...

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11:01 am EST
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I am genuinely frustrated with this bank which I have been banking with since 2011. From RA issues, agents requesting way too many details for verification, I am surprised they have not asked for my blood type as yet. (ID number, address, telephone number, account number, company I work for) I attempted to open a bank account for my 9year old via the money...

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7:10 am EST
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Nedbank Car insurance

I have claimed from this insurance company when I got involved in an accident. I sent all the documents that they have requested each time I call them. They are not updating me and looks like they are not working on my claim. They said they were going to request for settlement letter from MFC which was confirmed that they never did. claim no: [protected] insurance company:Nedbank insurance

Claimed loss: Total loss

Desired outcome: I need them to settle my car so that I can carry on with my life. They can deal with the person that hit my car at their own time but now I need my car to be paid so that I can move on

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5:46 am EST
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Nedbank NDCRS not contactable

I have been receiving e-mails on an outstanding loan from NDCRS.

I no longer live in SA and have been tying to contact somebody from NDCRS since February this year, but there is no e-mail address and when I try and call the numbers, it never goes through.

I am sick and tired of getting these e-mails with payment options, but they are all SA based and I am not in SA!

Does Nedbank not understand that alot of people leave SA so they need to keep up with times?

I got hold of someone via e-mail at the Nedbank Client Services, who sent me the same number as on the NDCRS e-mails. I responded to ask for an e-mail address, two weeks ago, I am still waiting.

They clearly have e-mail because I get e-mails, but you can't reply on those e-mails.

Even if I wanted to pay, I can't because non of their "easy payment" options apply to me and I can't get hold of anyone to make other arrangements.

Desired outcome: Please can someone give me details to contact NDRCS as they keep instructing me to do in their stupid e-mails

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3:41 am EST

Nedbank House insurance

I have a bond with Nedbank initial I was going to pay R6009.00 due to inflation I started paying R7300.00 it was up I Paid 7600 it went up I 7900. Nedbank called me requesting home insurance I told them I cancelled it with better sure because I cannot afford. They told me that I must have it if not they are going to deduct it without me agreeing it will be added on my instalment. This month they told me that they have recalculate my bond payment to R8400.00.

They have all the powers to do whatever with my account,I told them I want have the access fee if something happens. I earning 13000.00 b4 they deduct bond how am I going to survive. I rented 4 years sufferings I was happy when they approve my loan flips paid them 50000.00 and my house allowence it goes to them.

Nedbank too cruel ripping the poor of rho poorest.

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3:56 am EDT
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Good day Sir/Ma'am; This is regarding regarding my case CPT-85401 of which I would like to appeal. my card disappeared on the 24th of October 2023, the same day money was withdrawn from my account! And on the same day as soon as realized my card was not with me, I made my way to the branch due to the lack of airtime in order to block my card and my...

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7:30 am EDT
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Nedbank Relentless sms charges for no texts sent

Each time my bank account goes into overdraft by the smallest amount Nedbank starts charging me for 3 to 5 text messages per day at a cost of R8,50. No actual text is ever received except for the very first one to say the funds are overdrawn and need to be rectified.

I have complained three times now but no refund. No other bank does this. A text of R 8.50 is insanely high especially as it does not get sent. And then to ‘send’ it all day long it just as ridiculous.

Desired outcome: A full refund of all these charges - these charges are the cause of my funds being overdrawn

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6:44 am EDT
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Nedbank payments and transactions

A payment was made from Nedbank to Capitec on the 1st October 2023. That money has yet not reflected but it is out of the account. This is not the first time that something like this has occurred where Nedbank is concerned and it was said that there are many issues with the Pay as you use account.

This has no affected so many things as payments are not reflecting.

Please assist with this

Desired outcome: I would appreciate some feedback regarding this. What is happening with Nedbank Pay as you use accounts?!

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8:12 am EDT
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On Friday I accidentally drilled through a hot water pipe. I submitted a claim via my Nedbank HOC. I received several SMS advising me the claim No. (C10231029983362) and that their approved plumbers, Brackenfell plumbing would contact me the following morning (Saturday). By 10am no-one phoned so I phoned the number I was given (twice). No one answered...

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2:13 am EDT
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Good day On the 4th of April 2023 my house burned down. Nedbank took their sweet old time to assign a Contractor. They Gave me limited access to Security Guard during this time. After this Expired there were some looting at the house stealing the plumbing and electrical cables and lights / DB board and and... We are now 6 Months down the line - Nedbank...

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6:00 pm EDT

Nedbank Possible fraud

My bond was registered with nedbank on 13 october 2020. Nedbank have me R556000 loan. The interest rate was at 7.10%. And my total monthly installment was R4034.50 but now it has increased to R5800 amd I have not skiped even one payment yet the statements they send shows that I still owe R541 000. I need clarity on this. I hardly get someone whi is able to explain this from nedbank home loan department but to me it does not make sense that I have paid only R11 000

Desired outcome: CLARITY

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6:47 am EDT
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my name is Mr. LB LELO, On May 9th 2023 earlier this month, I had a fraud activity that occurred to my account No [protected] as a checking account. I canceled the case because I discovered where the money went. no one of your investigators called me about this case. I follow up myself. until they reversed my money. therefore, my wife's standard bank...

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5:22 am EDT
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Nedbank Credit card Paid up letter

I need assistance obtaining a paid-up letter for my credit card. I contacted the company last week, and they assured me it would be sent by Friday. However, my attempts to reach them again today have led me to various representatives. I'm in urgent need of this letter as they need it to process my home loan application. your service is failing me.

my details:

Nontobeko Nellah Mahlalela

mtembu.[protected]@gmail.com

Thank you

Regards

Nontobeko

[protected]

Desired outcome: I need the credit card paid up letter as soon as possible

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3:40 am EDT
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Nedbank Home loan in arrears

To Whom It May Concern

I have been trying to reach an agreement with the below ladies regarding my Nedbank HomeLoan which is in arrears. It has been 3 months since I email them to find an amicable resolution. The 2 email addresses below are the ladies who i have been dealing with. there has been no urgency in trying to assist and no alternate arranges advised. it has been 2 months since I last received communication from them.

[protected]@nedbank.co.za

[protected]@nedbank.co.za

Desired outcome: Find an alternative payment arrangement

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Overview of Nedbank complaint handling

Nedbank reviews first appeared on Complaints Board on May 22, 2009. The latest review Rejected claim was posted on Apr 17, 2024. The latest complaint nedbank not transparent in their dealings was resolved on Sep 03, 2014. Nedbank has an average consumer rating of 1 stars from 233 reviews. Nedbank has resolved 22 complaints.
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  1. Nedbank Contacts

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    37%
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    Client Complaint Helpline
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    Nedbank Group - KwaZulu Natal
    More phone numbers
  3. Nedbank emails
  4. Nedbank address
    Nedbank Sandton, 135 Rivonia Road, Sandown, 2196, South Africa
  5. Nedbank social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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