Nedbank Customer Service Contacts
South Africa - 2196
Several debit orders from NRB went down on my Nedbank account. I followed this up with Nedbank but they are not helpful at all. I have now received a legal notice from Nedbank. There were no funds in the account when the debit orders went down and the account is now in arrears.
I have not signed any contract with NRB or agreed to any terms going into any contract with them.
Please can you assist as I am not getting any help from Nedbank.
Account # [protected]
Please advise regarding unauthorized "NRB Subscription" debit order that is being deducted from my account each month.
I have given no authorization for this amount to me deducted and need this to be cancelled asap. The amount is R225 (ZAR) each month.
I have yet to be given an explanation by Nedbank why these funds are going out of my account on a monthly basis.
I trust you will give this matter your urgent attention and that it will be resolved.
Account holder: Jeanne Henn
Acc Number: [protected]
Branch Code 158105
Branch Code: 158105
BIC Code (Swift): NEDSZAJJ
Bank Name: Nedbank Limited
Bank Branch: Campus Square
Bank Branch Address: SHOP F03 Campus Square, CNR Kingsway & University Roads, Auckland Park
I had 2 credit cards with Nedbank.
I paid one off in 2017 and the money for the other one I accidently paid into a private persons account who told me they cannot give it back.
I have paying the credit card every month as I got money in.
when the lockdown in March started I called them and asked if to help me out as I had no income and will pay extra when ever I could. Instead of the agreed R 500 pm I paid as follows: 3 March 2020 R600, 22 July 2020 R2000 [for the 4 months missed during lockdown)and from 1st September R500pm
They summon me in September and I asked them why? As I told them I will pay as I get money in to make up for the R500pm. That's why I paid the R2000 in July to make up for the 4 months where I did not receive any income.
My amount is increasing more and more each month and I did send emails to Nedbank and to Rossouw with no reply.
I sold my car and household goods to survive. They keep adding fees.
I don't have food in my house and I'm in arears with my municipal account as well.
Its not fair what they did. All the other banks helped their people, what is wrong with Nedbank? It was not necessary to summons me and not even with a phone call or email to warn me. I paid as I promised. So I don't know what the problem is.
Mrs M Prinsloo (van der Merwe) ID [protected]
card number [protected] Nedbank Credit Card
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I am very much disappointed in ATM fraud at Nedbank my card has been hacked twice with my money withdrawn from Nedbank ATM with security safeguarding the ATM and it looks like this is an insode job the most untrusted bank ever because what the point of having ATM that are of that high risk while we are paying for the ATM services, the management at Nedbank must do something about this cause we are being charged every month for the service that put our money on risk every day this is very sad the Nedbank ATM are the most hacked comparing to other that is why it seems like inside workers are also benefiting while we as customers are suffering. I am leaving Nedbank I can't always be scared of my card being stuck on ATM and money being withdrawn from my account while my card is sticker at an ATM at a presence of securities and bank staffs this is very sad done by a company who claims to care about the financial well-being of their customers
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I waiting for over 40 mins before seeing a teller yet the systems said the waiting time was 7 minutes.
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On 17 September 2019 I made 2 payments with my credit card and asked that this should be put onto budget.
Prior to this, I had an available balance of approx R2500 (left over from my card's limit)
After numerous debits and credits from Nedbank regarding these 2 amounts, the available balance has dissapeared. Which tells me that it has gone off my straight as well as been put onto budget.
I've made numerous calls to the card department, speaking to different people on every occasion. Even logged a complaint in the hope that someone with the appropriate knowledge will take this matter further and sort it out. It's been almost a month now and no luck as yet.
This is by far the worst bank I have ever came across. I had loan with them for years, which I struggled to pay at some point. I went under debt review and started negotiating settlement discount with them through Hammondpole Attorney. I was give a 20% discount which I tried to negotiate for more and unfortunately that wanted tons of document, later they sent me a Settlement Quote. I paid up the money that was stipulated, I was even provided with a paid up letter. My transunion was updated, everything reflecteda zero balance. Weeks later I get a call from Hammondpole ( Lulama), to my surprise she tells me that Nedbank has indicated that they made an error when preparing the settlement quotation, the account is short of R2k and they want me to settle it. They even went as far as listing me on credit bureau for the amount that was discount. I mean what on earth do you call this. How is any of this my fault, You provided me with a settlement letter and suddenly you are telling me that i'm short of R2k? is this even lawful?? I moved mountains to get the money for the settlement, now how on earth do you expect me to raise extra R2k? and also why is the debt reinstate on transunion, as the full amount! taking out a loan with you was on of the biggest mistakes i have ever done. i will never ever consider doing business with you, neither will i ever recommend you to friend or family.
I've submitted a personal loan application online and have had 3 people phoning me regarding this. No one has an idea what they are doing and all 3 of them are giving me different answers. I've been trying for over a week and have not heard anything! I have been told by petronella that it takes 24 to 48 hours and I have been waiting now for a week which is unacceptable. I tried calling regarding this and I keep being put to different extensions. Dwyane has phoned me and asked me to send her an email which I have and she only got back to me 3 days later. Nedbank goes on about their customer service, but if this is what they go on about I do not want to do business with them
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