GE Money Bank
United States - 06828
I would like information on where I can field a formal compliant against GE Care credit service. I have a problem every month since I have gotten this account which is ridiculous. This is the only account in which the billing cycle changes every month ranging from the 12th thru 15th. Every month I process the payment through my bank and GE conveniently never gets the payment by the due date in order to charge me a late fee. I complained last month and they remove the fee. Just when I think things are back on track here goes another late fee because the damm due date changed again. I call care credit and they refuse to give me a credit, the reps where rude to me on the phone and refuse to give me credit for something that is not my fault. I will be filling a complaint with the Better business Bureau and I plan on going to the news or anybody that can help me find out what is going on with this company. I just lost my job and I can’t afford to be paying out any additional money to GE every month. I have had other GE account and I have never had these types of problems
I just had a huge altercation with them on the phone. I was on hold with a so called "escalated specialist" Upon answer the phone she was very rude. I was very polite to her. after giving my account information to her, I began to explain what the situation was. As I was explaining to her the wrong doing on behalf of GE Money, she rudely continously began to interupt me. I asked her to allow me to finish before interupting me. Can you belive she then started to yell at me. I am so frustrated and upset now. I've had nothing but the worst customer service I've experienced in my life with GE Money!
What really can be done??
I guess we need to try and beat them at their own so called "GAME." Im at nearly a 30% rate with them. My goodness I might as well go to a loan shark. Shouldn't that kind of rate be Illegal?
Well what I did is just paid off the sum of what I owe, in hopes to get rid of this tromendous hedache.
Oh and let me mention, they have charged me over $200 in fees, not to mention a $35 fee from my bank cause they made an unauthorized withdrall from my acct. Wich after nearly two weeks now they have been unable to explain!
Some one please shine some light on this!
I am submitting a compliant about a finance charge that should not have been applied to my bill- HH Greg said...
My husband and I needed a set of four tires for his truck. The current ones won't pass inspection so we can't get a current inspection sticker. We've tried to find decent used tires but haven't been able to yet. He needs this truck to go to work every day.
The cheapest we've been able to find are $600 (out the door) for a set of four. We didn't quite have the whole $600. We had $300 cash available. We tried to get $300 credit at Pep Boys and Discount Tire. They both use GE Money Bank.
We were refused and were told "We haven't seen them giving credit to ANYONE lately!" We don't have the best credit in the world but it's not that bad either. GE Money Bank got a government bail-out (OUR money) and they are on my black list from now on, whether the economy improves or not.
We weren't asking for a private jet, or to advertise our business on the side of the Super Bowl for $5 jillion trillion. We asked for a $300 loan for 4 tires to go back and forth to work.
So Ge Money Bank, you know where you can go.
Discount tire told me to sign up with ther credit card through ge money bank, To get a discount so i did. I sent to payments to bring my balance to zero. Then later on i see later on my credit that they show 3 late payments on my credit. i called them and they say it was a mistake and they will fix it. They sent me a letter saying that i was never late within the past two years. They still have the lates on my credit i just called again and a manager said that there is nothing they can do and they say i was late after they already sent me a letter saying i was never late with in the past two years. She said the letter's they sent we not accurate and a mistake ..just like the late payments on my account they are a scam .
THE BANK MAKES MY PAYMENT AND BECAUSE OF THEM I WAS ONE DAY LATE AND YOU CHARGED ME 39.00. i DON'T THINK THAT IS FARE. ALSO WHY ALL OF THE SUDDEN IS THE FINANCE CHAGE $90.05. THERE WAS NOT SUPPOSE TO BE FINANCE CHANGE FOR A YEAR. THERE ARE ALSO CHARGES ON THE ACCOUNT THAT WE HAVE NO KNOWLEDGE AS TO WHERE THEY ARE COMING FROM AND HAVE ASKED FOR AN EXPLAINATION AND CREDIT. THIS NEEDS TO BE CORRECTED IMMEDIATELY. ACCOUNT NUMBER IS [protected]. PLEASE LOOK INTO THIS AND CORRECT AND FINANCE CHARGE AND GIVE ME THE CREDIT FOR THE CHARGES THAT ARE NOT MINE. PHONE NUMBER IS [protected]. BECAUSE OF THESE CHARGES MY ACCOUNT IS OVER AND I AM BEING CHARGED FOR THAT.
BACK IN OCTOBER 08 I ENTERED IN TO A HARDSHIP PROGRAM WITH GE MONEY BANK.WHICH I WAS SUPPOSE TO PAY 3 NOTES OF 1621.00 A MONTH FOR 3 MONTHS TO PAY OFF THE NOTE IN FULL. BUT AFTER I PAID THE SECOND NOTE I LOST MY JOB SO I CALLED THEM TO ASK IF THEY COULD SPLIT THE LAST PAYMENT IN 3 PAYMENTS TO FINISH THE CONTRACT AND GOT THE OK FROM SHAWN A SUPERVISOR. BUT ON JAN. 20TH 09 THEY WITHDRAWED THE WHOLE PAYMENT OUT OF MY ACCT. SO I CALLED THEM AND THEY PUT IT BACK IN BUT ON THE 26TH THEY DREW IT OUT AGAIN I WAS UNAWARE OF THIS SO I STARTED PAYING OTHER BILLS. THEY CAUSE ENOUGH OVER DRAFTS TO TOTAL 2500.00. SO THEY TOLD ME TO SEND THE BANK STATEMENT AND THEY WOULD REIMBURSE ME EVERYTHING. THIS HAS NOT HAPPEN. TIMES ARE HARD WITHOUT A COMPANY TAKING ADVANTAGE AND STEEL YOUR MONEY FROM YOU.HOW CAN A COMPANY LIKE THIS BE ALLOWED TO STAY IN BUSSINESS. BETTER BUSSINESS HAS LOGGED OVER 6000 COMPLAINTS AGAINST THIS COMPANY. CAN SOMEONE HELP I NEED MY 2500.00 BACK. NOW I CAN'T EVEN USE MY BANK ACCT I HAVE TO MAKE MONEY ORDERS FOR EVERYTHING --HELP GETTING READY TO LOSE EVERYTHING
I purchased a mattress from Sleepy's with a contract of interest free paymnets for 48 months. I signed a contract for 48 equal payments. GE bank billed me for much higher amount. When called, after 30 plus minutes of wait the associate informed me that the account was not set up right. I will have t wait for a manager to fix it. I waited 15 minutes and had to hang up. In th next call, after 40 minutes of waiting, I was informed to go back to Sleepy's to get this resolved. They are billing based on terms sent to them by Sleepy's.
GE bank would not give me a copy of the contract I had signed and instead gave me a pre-printed contract with diffrent terms. They would not even allow set up of auto deduction from my account. Basiclaly this is a bait and switch, extremly poor customer service, and preditory lending, wating for one day's delay to jack up the rate to 22%. The first and last time I will deal with GE Bank or Sleepy's.
I bought two lap tops from Peachtree and GE Money Bank is the finance company-what a total joke--I have been paying more than the minimum payment for over two years and only $400 has been paid toward the laptops--the payments are made the day that they are due (online) and late charges are shown on the bill EVERY MONTH--then you call and spend at least 90 minutes on the phone with someone from a foreign country trying to get it taken off. A horrible company!!!
BEWARE GE MONEY BANK! Someone at a Whitehall Jewelry store authorized my husband to use MY account to pay for jewelry on it. He WAS NOT listed as a user on my account. A few months later, we are getting a divorce and I see where they are sticking ME with this 2000$ bill for jewelry that he paid for using my account! I called and explained to them that I never authorized him to use this account, but they refused to transfer this account to his name, and basically told me tough, it's your problem, YOU pay for it. He offered to have this debt transferred to an account for him but they refused. He took out a promotional 12 months no interest deal on the purchase, and let the 12 months expire leaving a balance, so now I am getting socked with all the intersest accrual on the account as well. The people I spoke with on the phone were both hateful and incosiderate. BEWARE GE MONEY BANK! I will never ever do business with this company again!
Wow - what an ordeal it's been trying to make payment on our account with GE Money Bank. I told GE that an electronic payment was coming from Capital One soon and that it should post to the account either by or before the due date. The payment had not posted by the due date, but a customer service rep was nice enough to extend the due date by a few days to allow for processing delays. The two days came and went and still no payment posted. Called Capital One and they said the payment was refused by GE. Called GE and now they say "We don't accept electronic payments." Spoke to GE and they gave us an additional week grace period. Had Capital One send a paper check in the mail, confirmed with Capital One when it would go out in the mail, worst case scenario, and when we should expect it to post, and they said within one week, since it was being sent from Virginia to Orlando, FL. Check actually mailed two days early, so it had plenty of time to get to their payment processing facility and post. One week deadline came and went, still no payment posted. Called GE, rather irate, and they said, "sorry, you had until such and such a date to get this paid and you didn't. The finance charges stick." Lo and behold, right after I threatened legal action, a few hours later the payment posts to the account online. My financial advisor and I are now in the process of taking legal steps to make sure we are not liable for the $3600 in finance charges GE alleges we owe. Erik from Minnesota.
GE Money Bank owns & services Chevron/Texaco credit card bills. My chevron bill was always due around the 20th of every month. All the sudden it was changed to the 12 then the 11 then the 10...
I cancelled the card immediately. GEMB is lurking everywhere. Check your cards!!
I also had a motorhome payment with GEMB that I refinanced right away, when I was told in order to make an extra principle payment I had to send it separately and to a different address! Can you believe it! This is their way of discouraging folks from paying off a loan early. Buyer beware. I do not understand how they are getting away with this! Who can we complain to? Who regulates these institutions?
We have been getting phone call for three weeks from GE Money Bank trying to collect a debt that is not ours. We have received over 15 calls. Each time they are told they have the wrong person and not to call back. We did a block on our phone but they got around that. I don't know how to stop them.
It takes up to 2 weeks for your payment to clear. They set low credit limits so that your month to month limit is easily exceeded. I have a Discover card by the real Discover and never have any issues, with a $12K limit. Sams lures you into a new card that pays 2%, but GE is the issuing bank...It comes with low credit limits, very slow payment posting (sets you up for excess charges & fees) and lousy customer service. The only good thing that I suggest, is to pay in person at the Club, that way you get a receipt & GE can't drag their feet in posting the payment.
I applied with Pay Pal to get a pay later account. GE Money Bank turned me down for reasons that were...
I accepted the Care Credit to pay my vet bill for my kitty and dog bill. At first it was very timely with my...
AGREE WITH PREVIOUS POSTS 100%! GE Money Bank should be sued, shut down, whatever it takes, to get rid of them. I see that once again, I am not the only one.
My Paypal was in good standing, but they lowered my limit and right before the payment due date, so of course I got hit with a fee. And they charge interest on their fees. They did the same with my JC Penney card, which was also in good standing. They pulled stunts like this and others several years ago, when I had a loan for something else with them. It ended in a very unhappy way for both of us. They are the biggest lowlifes in the credit industry.
I had several store credit cards before I found out that they control most of the big retail store credit cards (NOT Macy's--that's a different one) and Paypal. We should close all of our accounts with them, since that's what they will do antway if we don't owe them anything on them and BOYCOTT ALL of their cards and services. Maybe the retailers we love will get the hint and use another company to take care of their credit cards. GE Money Bank needs to go down HARD!
I received notice from Sams Club Discover (GE MONEY BANK) that they were lowering my limit from $4500 to...
Don't ever shop at Daniel's Jewelers. Don't ever sign up for GE Money credit. If you do ...
I have an auto loan with GE Money Bank. In November 2008 I authourized a payment for $405.00. Well, the next day they took out another $415.00 out of my checking account since they now have my account information. Not only that they attempted to take out $229.00 a few days later and another $229.00 two days after that. Ofcourse by then my bank account was raped and caused over $275.00 in NSF fees. I called several times and faxed them the information that they requested. Here it is mid January 2009 and have not had this issue solved by them. On top of that they still call me and state that I am late on my payments!! I suckered in and made another payment to stop the computerized harassing phone calls. I spoke to the collections manager Caleb Hanger and told me that they were looking into the unauthorized withdrawals. Again it is now over two month's later. I got Caleb Hangers direct number from an employee and call him everyday regarding my situation. I leave him messages because he either is never in the office or totally disregarding my phone calls.
It appears that it is O.K. for them to get away with taking money out of your account without authorization which to me is illegal and don't even care about following up on THEIR customers complaint. What is a person do when this occurs? My next step is to get lawyers involved. I have already filed a [redacted] and going to call the Better Business Beurau. Dont deal with this finance company! Just google GE money bank ripp off and see all of the others that are in a similar situation!!