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Banco de Oro / BDO Unibank
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Banco de Oro / BDO Unibank
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Banco de Oro / BDO Unibank Complaints Summary

5 Resolved
261 Unresolved
Our verdict: If considering services from Banco de Oro / BDO Unibank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Banco de Oro / BDO Unibank complaints 266

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Newest Banco de Oro / BDO Unibank reviews & complaints

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7:45 am EST
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Banco de Oro / BDO Unibank Mobile load not received

I loaded my globe mobile number today Nov 9, 2023 using my BDO app and I got a confirmation that the load attempt was unsuccessful. Then I received a notification on my BDO app that I was deducted for the amount of 350 pesos without receiving the said load. Please see attach Screen shots for reference. Kindly have this fixed for further assistance. Hope this will be rectified.

Claimed loss: 350.00 pesos

Desired outcome: Refund or load should be sent

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8:27 am EDT
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Banco de Oro / BDO Unibank Customer Service hotline.

I tried calling their customer service hotline to have my credit card canceled. I am now living abroad so I'm having problem receiving their OTP, but there's no other way to have the card canceled but to call their lousy customer service hotline. It's the worst! They'll waste 15 mins of your time for announcements and another 30 mins waiting for an agent to answer you. I had to call 5 times before I could finally talk to the right person. Again, it's the worst and it's always been that way but I don't think they do something about it.

Desired outcome: I wish they would have options for doing other transactions such as canceling a credit card. They know they have a lot of customer they can't handle.

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3:31 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

HI, I would like to raise my concern as i was able to encounter the baddest teller i met in my entire life. It was after lunch time, on my way to work, decided to deposit my money to my bdo account. It was a lot for me, 90K. So i went to the orchard branch in Mambaling Cebu City. I first went to get my number and booked my transaction to the automatic...

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Is Banco de Oro / BDO Unibank legit?

Our verdict: Complaints Board's thorough examination reveals Banco de Oro / BDO Unibank as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Banco de Oro / BDO Unibank stands out for its commitment to quality and security. Clients considering Banco de Oro / BDO Unibank should delve into its customer service record to gauge compatibility with their expectations.

Banco de Oro / BDO Unibank earns 91% level of Trustworthiness

Perfect Trust Endorsement: Banco de Oro / BDO Unibank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Banco de Oro / BDO Unibank. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bdo.com.ph has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Banco de Oro / BDO Unibank website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • While Banco de Oro / BDO Unibank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 266 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the bdo.com.ph. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Banco de Oro / BDO Unibank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:18 pm EDT
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Banco de Oro / BDO Unibank Update mobile in bdo mobile banking

Aug 24, 2023 i went to BDO branch in Shopping near Triangle Robinson to update my mobile. They served me well and update my details online and informed that i still need to call BDO hotline informing the same. September 4, 2023 i moved to Dubai and visited the BDO branch in Deira City Center, they gave me the overseas hotline to call in order to update my mobile. I waited on the line for 30 mins till the agent accepted my call. They gave me a reference number [protected] i followed the instructions and gave all the necessary documents. But till now, no update from them. Very disappointing service from BDO. Should i emailed the central bank so that they will address my concern?

Desired outcome: I want my mobile number to be updated thats it!

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3:37 pm EDT
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Banco de Oro / BDO Unibank Credit card

Account Name Kristine L Boucher

Card number Visa [protected]****

Bank Account number ***********

Because we have a car loan with you and are deemed to be good customers, you sent us a credit card around 3 months ago.

We tried to acivate the card as per the instructions.

We were not successfull and it was because Kristine has changed her phone number.

OK no problem we went to BDO in Gen Santos and provided photo I.D. and new phone number.

We were told it would take about a week to update the records with the new phone number (A week) ?

Despite numerous visits to the Bank, here we are 3 months later with the card still not activated. Today we spent hours on the phone to customer service in the queue to no avail, eventually running out of credit.

Your service is a shambles and I have never dealt with such an incompetent bank in all my life.

I am going to escalate this complaint as high as it will go.

I suggest to remedy this situation and to provide GOOD customer service you call Kristine on ************ within the next 48 hours and rectify this problem.

Sincerely

David and Kristine Boucher

Desired outcome: A phone call from BDO cs

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Info Philjewel
, US
Dec 02, 2023 11:50 am EST
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BDO customer service is worse. Be prepared to wait for at least an hour before you can talk to anybody aside from Pila Wurtzbach.

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11:05 am EDT
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Banco de Oro / BDO Unibank The service

I'm not satisfied with the customer service on one of your branch in Molino Salawag, Dasmariñas, Cavite. This happened on Monday 31 of July where, we're waiting in queue since 2:02 pm and I understand that there's a priority or other most important in queue that need to assist. However there's some representative who's assisting them except on our queue, we're stuck after one of their representative go on break for more than an hour. I noticed it as I'm sitting in the front, so we're all confused why our queue is not moving. Then we get assisted when the lady came back. I'm so disappointed that I waited for almost 3 hours just to withdraw because I don't have other options and this always happens everytime I go on the said branch.

Desired outcome: Can you please have time to review my complaint and take necessary action. Thanks and more power.

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7:30 pm EDT
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Banco de Oro / BDO Unibank unable to resolve concern

I am a customer of bdo ph for several years. I was under the impression that an account will not be charged a monthly membership fee if there are no charges made on the account. I admit I did not do research on it. I sent secure message asking assistance to have it waived but they refused to help. I have not sued the card for several years, and was affected by the pandemic and kept explaining my situation and even asked for consideration. i have several issues with them in the past including unable to cancel the card due to fraud charges,hence no usage of the card, not recving renewal card for a very long time but did not asked for any compensation. I asked for a manager but they refused it too.

Desired outcome: reverse the membership fees that was charged since I have not used the card for several years.

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6:45 am EDT
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Banco de Oro / BDO Unibank Application for installment credit card

Went to a physical branch in JY campos Bldg BGC to apply for a loan.

Clerk said to consider applying for an installment credit card as the process would be much faster and takes 2-3 business days.

At the very 1st day, all requirements were completed and I was advised that I'll get a phone call.

2 weeks had passed no update, called BDO CS service and was advised they were trying to call me for the past few days but I've checked my call history - I haven't received any phonecalls.

Asked agent to double check if they have the correct number on their file, was advised for security purposes they are unable to confirm what number they were trying to call.

Inform agent to pls inform them to call me at this number which is the same number I've listed on my application and to also email me updates as they have promised.

Agent said this is noted.

1 week had passed no update, I've called again and they've informed me they were trying to call me yesterday to which I checked - there's no missed calls or emails. Inform agent to please list relay my number so they can make sure they are not calling an incorrect number.

Another week had passed no calls no emails. I've called their CS team again to which they've informed me there was an issue with my signature. I've told them why didn't they bothered reaching out to me sooner or emailing me? The agent didn't answered and just advised me to go to the physical branch to which I have submitted my application.

Went to the bank on the next day and was advised by the clerk there was no issue on my application and signature but she said to try to update my signature in the application to make sure. I've did that and was advised to wait for another 3 days for an update they will call me.

The JY campos kept calling me on the phone and whenever I answered they will keep saying that it was just a mistake and to wait for the actual phone call for processing.

Another week had passed no update. Called BDO CS and was advised the bank didn't sent out a referrer code in order for my application to push through. Was advised again to go to the physical branch to request this.

The next day, went to the bank and was promised they will email BDO support as soon as possible for my referrer code.

Called the next day and was advised they haven't received anything and to wait for 15 business days.

This has been going on for several days! What supposed to be a 2-3 days processing turn into 2 months!

Filling out an online application which only requires you to type basic information is faster vs going to the physical bank and providing legal documents regarding your income, status and home ownership.

This is such a bad service considering I've never missed any payments and have been a good/loyal customer for 8 yrs!

Desired outcome: To have my application processed right away as its taking far too long!

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2:23 pm EDT
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Banco de Oro / BDO Unibank Payment not received, the machine automatically off until hindi na lumbas ang card ko. 😭😒😒😒😩😩😩😩😠😠

I'm from cdo Mindanao. It happened in 12am June 8. My two coworkers witnessed when I was going to WIthdraw the money. At nang ma click ko Yong "savings" na off ka agad. At nag hintay kami mga 25mins. At nang saglit ay na ON nayung machine. Tapos hindi na mailabas yung card ko. Sinubukan naming eh insert card ng kasama ko tapos hindi na nga maibasa. Actually my other coworker is the same kami nang situation Peru iba yung BDO branch. I have question po? Bakit ganyan yung service nyo? Hindi po ako perfect Peru Sana po hindi na ito maulit pa. Please help me. To solve this issue. Kasi mahirap mag hanap nang trabaho. I'm 22 yr old. Working student po ako. Still at this age na walang-wala ako tapos hindi pa ako maka withdraw ng pera. Nang dahil sa machine nayan malapit pa akong ma kidnap. Wala pa akong pera pamasahe bukas sa work ko. 😭😭😭😭😭😭

Desired outcome: I would like an apology. to all clients or card holder

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9:19 am EDT
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Banco de Oro / BDO Unibank OTP

Please be requested to check, for more than a month,i cannot login to my online banking. I tried o reset my password but i am not receiving any OTP as well. Created a case log, calling bdo call center daily but no progress. After a week, a new case log has been created and mentioning that investigation will take up to 30 banking days. What a service!

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Update by Yssah
May 05, 2023 9:22 am EDT

On top of this, i cannot access my bdo securities trading account.

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12:19 am EDT

Banco de Oro / BDO Unibank Auto loan

Sir Raffy hihingi po sana ako ng tulong tungkol po sa autoloan ko sa BDO. Noong pandemic po kasi nagkadelay delay ang hulog namin. Pero nung nakaraang April po nabayarab ko na po lahat ng arears ko according sa BdO branch Dasma, Cavite. Simula po nung binayaran namin yung 85,000 sa PN number na binigay ng call center agent na tumawag sa amin from BDO. Pero pag dating po ng August himihjngi po kami ng Statement of Accnt sa kanila para malaman kung magkano pa kailangan namin bayaran. Ang sagot po nila kailangan daw po updated muna ang bayad namin. Kaya po pinuntahan namin sila sa Office nila sa Ortigas. Pag dating po sa Ortigas tinuro po kami sa remedial office sa Makati. At ang sabi po nasa remedial na daw po ang case ng unit namin. Nagtataka po kami bakit nasa remedial samantalang nagbabayad po kami sa kanila every month after mabayaran ng 85k. Ang binabayad po namin ay 20,000 kada buwan. Ang sagot pong remedial

Hihingi po sana ako ng tulong tungkol po sa autoloan ko sa BDO. Noong pandemic po kasi nagkadelay delay ang hulog namin. Pero nung nakaraang April 2022 po nabayaran ko na po lahat ng arears ko according sa BdO branch Dasma, Cavite dahil itinawag po nila kung magkano ang kailangan namin bayaran. Simula po nung binayaran namin yung 85,000 sa PN number na binigay ng call center agent na tumawag sa amin from BDO ang lahat daw po ng binayad namin hindi na pumapasok as bayad sa L300 na kinuha namin sa kanila. Tapos po August 2022 himihingi po kami ng Statement of Accnt sa kanila para malaman kung magkano pa kailangan namin bayaran. Ang sagot po nila kailangan daw po updated muna ang bayad namin. Kaya po pinuntahan namin sila sa Office nila sa Ortigas. Pag dating po sa Ortigas tinuro po kami sa remedial office sa Makati. At ang sabi po nasa remedial na daw po ang case ng unit namin. Nagtataka po kami bakit nasa remedial samantalang nagbabayad po kami sa kanila every month after mabayaran ng 85k. Ang binabayad po namin ay 20,000 kada buwan. Ang sagot po ng remedial ang pera daw po na binabayad namin ay nakahang lang. Sana po matulungan nyo po kami.

Umaasa po sana ako na mapansin nyo

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1:57 pm EDT

Banco de Oro / BDO Unibank BDO customer service for clients abroad

I’ve been trying to contact BDO because I cannot withdraw funds from my Debit card while living abroad. I tried calling the toll free number but to no avail. I made an Authorization Letter to allow my family member to inquire at the physical bank on my behalf but was still given the same toll free numbers to call. I finally connected with BDO Customer Service number Manila through phone for an international call. Now I had to wait for more than 20 minutes just to be connected to an agent. I ended the call because I’m being charged by my line service per minute and don’t want to be wasting my money on BDO advertisements over and over again. I wish BDO had better customer service for clients living abroad. It’s so frustrating not to have easy access to our bank accounts while being away from home. It’s very inconvenient and stressful which is the total opposite to how efficient bank services are in other countries. Please find ways to give exemplary service to Filipinos living abroad, BDO. It would be much appreciated. Thank you.

Desired outcome: Please give us a convenient access to BDO Customer Service.

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4:43 am EDT

Banco de Oro / BDO Unibank Missing deposits

Bank with BDO at your own risk. BDO does not take any responsibility or whatsoever and leaves all responsibility on the security and safety of the accounts to the depositors.

BDO does not invest on a 2 step verification system, that is why many of its depositors accounts are hacked, missing, just like mine. And yet, being the biggest bank in the Philippines, they keep on investing on infrastructure to expand. You can practically see a BDO in every corner of Metro Manila and every single province of the country. But they dont have resources to invest on the security of the online accounts, as opposed to other leading banks like Metrobank and BPI had done.

Desired outcome: I need BDO to refund me my lost money. I have been doing online banking for over 15 years now and it is only now that I have banked with BDO and immediately lost my savings within less than 6 months.

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3:13 am EDT

Banco de Oro / BDO Unibank American express-bdo

Dear Sir/Madam,

I am writing to raise a serious issue regarding my American Express account with your bank. I was informed that my account had been forwarded to your accredited Collection Agency, and in order to settle the account in full and close it, I needed to pay a total of Php54K. I made two bank transfers on Feb. 27 and Feb. 28, totaling Php54K, as required to close the account.

However, to my surprise, I received a billing statement indicating that an additional Php6K had been used and that I needed to pay it. I have not used my card, and I have always received an OTP for any transaction, so I am at a loss as to how this could have happened.

Moreover, I have not received any acknowledgment of my full payment of Php54K and the closure of my account. This is very concerning to me, and I fear that my data privacy may have been breached as my card has been kept in my cabinet for almost a year now.

I have attempted to contact your hotline to resolve this issue, but it has been very difficult to get through. When I finally reached someone, a certain Micah Maribao from your Credit and Collection, she said she would refer the matter to her Officer and place it as urgent, and that she would call me back within 10 minutes. However, I have not received any call from her to date.

This matter is of utmost importance to me, and I urge you to give it your utmost attention as well. If somebody has been using my card without my consent, this is a serious breach of the Data Privacy Act on your part. I would appreciate your urgent and immediate attention to this matter to ensure that my account is closed and that my data privacy is protected.

Thank you for your prompt attention to this matter.

Sincerely,

MARIA CELINA B. AMORES

AE# [protected]

Desired outcome: Please send me asap: * my receipt of the payment for the closure of my American Express account and* to remove that 6K tagged as an expense when I did not authorize and did not receive an OTP. *Damages for my anxiety and sleepless night

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12:55 am EST

Banco de Oro / BDO Unibank Branch efficiency

Iloilo city, Philippines BDO branches (I don't know about other cities) are really inefficient in terms of processing transactions. You need to wait hours before they accomodate you and the order on how they entertain clients are a bigg mess. Considering other banks' (BPI, RCBC, Landbank), I'm really surprised of the gap between their customer service. The staff of the branches are also ignorant and rude.

Desired outcome: Please do check the Google reviews of your branches to see how bad they perform on site and from there formulate your strategy on how to solve these incompetent branches

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1:01 am EST

Banco de Oro / BDO Unibank Credit card failed to deliver

I'm really, really upset!

January 9, I received a SMS notification from BDO that my credit card has been dispatched to NINJAVAN and update status for delivery will be provided by the courier.

January 16, I received the SMAC card only.

January 20, I contacted BDO customer service and they informed me that my credit card has been dispatched to courier dated January 5, and was returned to them for the reason of "No one to receive". I DID NOT receive any notification from NINJAVAN! And most of the time I'm home and in case I'm not available I left a notification letter and my ID to my household. I asked my household members and said there's no credit card delivery.

January 24, I received an SMS notification that my card has been returned dated January 23 due to the same reason. I did not receive any notification from NINJAVAN. I contacted the BDO customer service and said they will escalate it.

February 2, I received an SMS again and same reason no one to receive. And again I'm telling you I did not receive any notification from the courier. I contacted the customer service again they informed me they will escalate it again.

February 13, I contacted BDO customer service and told me that delivery status was "IN TRANSIT".

February 15, I contacted BDO customer service to check again the delivery status and informed me that my card was unsuccessful to deliver due to no one to receive it. And again they will escalate it and request for urgent delivery.

I always find ways to pay my bills BUT HEY BDO WHY CAN'T YOU FIND WAYS TO DELIVER MY CREDIT CARD?

As your loyal customer please please FIND WAYS to deliver my card, my residence is a subdivision area and easy to find. I already provided several landmarks/ additional delivery instructions. Why don't you assign the delivery of my credit card to the courier who was able to deliver my SMAC card.

Kindly check the following Case ID number for your convenience: [protected], [protected], [protected], [protected]. I need action on this and have my card delivered as soon as possible!

Desired outcome: I need my card to be delivered before end this month, February 2023.

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NormanAllanCruz
, US
Oct 17, 2023 7:25 am EDT
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Relatable... Hehehe...

Lalo na courier na entrego, napaka tamad , sabi ba naman person unknown sa address inde man lang mag tanong tanong. Grabe september 29 na dispatched pa cc ko from bdo anong petsa na nag returned to sender siya pero twice lang nag attempt ng delivery si entrego. Ayun, oct 13 na kay bdo na cc ko ulit then asusual rrqs for re delivery ulit siguro abutin ng buwan pa bago ma receive ang cc ni bdo. Hassle siya lalo na pag courier e tamad mag dala mismo. Sana nga ma deliver na ulit cc na inexpect ko pero mukhang aabutin ng first monthsarry this oct 29,2023 bago pa ata mapadala lol

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nadine barquin
, US
May 08, 2023 3:47 am EDT
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Same issue.

Feb 13 - First delivery attempt to my old address

Feb 15 - asked for redelivery using the current address

May - Credit Card still not delivered.

2 freaking months

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Thom12345
Coron, PH
Mar 03, 2023 5:49 pm EST

So it seems that I am not the only one not receiving my new credit card from BDO.

I too get the excat same answer when I call the customer (non)service.

The courier returned the card becuase nobody was home.

I am pratically a prisoner in my own home for several months now waiting for the nonarrival of the courrier.

It has gotten to the point where I will have to decide whether or not close my accounts at BDO and use other, more reliable, friendlier, banks.

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12:04 am EST

Banco de Oro / BDO Unibank OTP Pin was not sending when transferring account using BDO online banking

Feb 5 2023 - 12:59pm

When logging to BDO online banking, OTP was received. However, when doing it comes to account transfer or any other transactions, no OTP was being sent.

Tried few times but really, OTP is not being sent to registered number, whenever we need to transact within online banking.

Online banking transaction in BDO is really very frustrating nowadays.

Customer services were also not so helpful, I end up being transferred to different lines.

Desired outcome: Please check your OTP sending process during online banking transaction

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3:30 am EST

Banco de Oro / BDO Unibank BDO prepaid load

A yesterday around 2:00pm - 3:00pm November 23, 2022 I reloaded my phone using BDO mobile app, it said that load will be delayed for an hour but the amount was already deducted from my account and I still haven't received the load until now(4:30pm of November 24, 2022). I'm sure that the mobile number I provided was correct because I did it twice and the second one worked and I used the exact same mobile number.

Desired outcome: Please send the load or give me a refund

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1:06 pm EST

Banco de Oro / BDO Unibank Bouncing back of dollar with overcharging fees

First I sent 500$ to my dollar account , and it bounced back returning 425$ overpricing of fees. They said my account in on doormat account that’s y.

So I reactivate my account. My account has a maintaining balance of 500$ , to reactivate I have to do transaction to withdraw or deposit. So I did a withdraw of 200$

Now when I got home I Sent 500$ to my account thru online to obtain the maintaining balance and bounced back again 477$ on my acccount. Cutting 25$

BDO is getting all my money. When I closed my account staff told me it’s already an active account. So why bouncing back ?

* dollar to dollar transaction

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12:18 am EDT
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Banco de Oro / BDO Unibank Failure transferred money

Good day! Please help me to refund/track my sent money to MS. Beverly Trondillo Last October 22, 2022 with the amount of 5,000 peso using iaccess in my BDO accnt. SHe received nothing. hER ACCOUnt is Landbank. SInce she received nothing and she badly needed it, I transferred again 500 peso money it is only the time she received such. Please help me.

Desired outcome: track where my money is

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Banco de Oro / BDO Unibank contacts

Phone numbers

1800 10631 8000 1800 3631 8000 More phone numbers

Website

www.bdo.com.ph

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