Banco de Oro / BDO Unibank Customer Care Service


BDO Unibank, Inc.

BDO Corporate Center, 7899 Makati Avenue, Makati City 0726

Customer Support Phone Numbers

1800 10631 8000(PLDT) 5 20
1800 3631 8000(Digitel) 0 8
1800 5631 8000(Bayantel) 0 8
1800 8631 8000(Globelines) 3 12
+63 2631 8000(Metro Manila) 6 11
+63 2840 7000(BDO Corporate Center) 3 15

Banco de Oro / BDO Unibank Complaints & Reviews

Banco de Oro / BDO Unibank / Online banking customer service

Oct 13, 2019

I enrolled for an online banking and received a call from a rude call center agent/customer support. She had a lot of questions for verification of enrollment, which of course, I understand. I tried to answer all of her questions and some I couldn't answer because it was my husband who did...

Banco de Oro / BDO Unibank / bdo card delivery department number

Oct 11, 2019

PARA SA MGA HINDI PA NATATANGGAP ANG KANILANG MGA BDO CREDIT CARD. Mas madali palang kausap ang staff sa CARD DELIVERY DEPARTMENT mismo kaysa sa thru CS hotline pa. Monday: Nagrequest ako CSR para sa re-delivery ng AMEX card ko dahil ibinalik na ni LBC sakanila dahil walang tao sa bahay...

Banco de Oro / BDO Unibank / customer treatment

Oct 10, 2019

Its October 11, 2019 as of 11:52 am, i am writing my complain inside bdo at the moment, the security guard is telling me to remove my piercing in my ear. I think it is rude. I don't see why i should remove it when I'm just going to deposit a money???? Its not about how they should treat a...

Banco de Oro / BDO Unibank / bdo equitable tower building manager

Oct 06, 2019

The Building Management, Engr. MEDINA... is Making it impossible for the new tenants to move in. He gives a long list of building permit & testing to be conducted by HIS contractors, charging us MILLIONS of pesos. Mind you, we are not even adding or altering any fit outs, we are just...

Banco de Oro / BDO Unibank / customer service

Sep 30, 2019

Banco de Oro / BDO UnibankI went in around 11:51 to deposit they are serving b98. My number is b121. It is now 12:50 and they are still serving b103. Super slow service. They have a lot of staff but I dont know what they are doing... Please do something about this. It wastes a lot of time just to make a deposit...

Banco de Oro / BDO Unibank / keep me waiting for more than 20 mins, without clear instruction let me looks like a fool waiting

Sep 27, 2019

September 27, 2019 - 12:30NN -- I'm just an ordinary client and I was about to get a friend's Bank certificate and approached the ladies in the customer service area. The lady named Agnes told me to just wait at the last chair after assessing my concern so I thought they will already...

Banco de Oro / BDO Unibank / opening junior savings and remittance account

Sep 27, 2019

Good day! Today September 27, 2019 at around 11:00am-12:00am Myhusband and I went to BDO TAGBILARAN Branch (main office)to open junior savings account and remittance account.The girl who is the incharge in opeing an account show us rudeness attitude She even irritates when my husband...

BDO Online Banking / unsuccessful prepaid load

Sep 23, 2019

BDO Online BankingThis is the second time I haven't received my load. The first time was i think is 1 month ago. I load 500 and it said that it was delayed and wait for 1hr. So i waited. But I didn't receive any load at all. I didn't complain coz i said that it was just a 500 and that's the only day it...

Banco de Oro / BDO Unibank / ripped off

Sep 13, 2019

I was totally scammed for 61, 000 pesos by this bank and I was told that they would have the results and 20 business banking days which is absolutely absurd. I mean are you kidding me, 20 business banking days for results on an obvious online scam. 20 business banking days pass by, 30...

Banco de Oro / BDO Unibank / credit card/supplementary

Sep 12, 2019

Hi. I had complained before about LBC who lied about delivering my credit card to my house but no people. So I decided to contact BDO. I was told they would refer me to people who handle elite cards. Nothing happened so I went to my branch and requested to deliver my card to the branch and...

Banco de Oro / BDO Unibank / unfair service

Sep 05, 2019

GOOD DAY! September 5, 2019 magoopen po ako ng savings account for students. So pumunta po ako sa BDO San Roque, Tarlac City branch. Edi nagdala po ako ng Certificate of Registration ko po sa school and 2 valid id. Nung turn ko na po. May dumating po na lalake tapos po inentertain niya po...

Banco de Oro / BDO Unibank / online banking verification

Aug 04, 2019

I enrolled for an online banking and received a call today from I guess a call center- she spoke so fast and didnt quite understand what she was asking and at the end of the call she said that my answers did not match - I asked what she meant about that. Silence complete silence no reply...

Banco de Oro / BDO Unibank / rude customer service personnel

Jul 18, 2019

My mother, my father( senior and disabled) and I went to BDO San Jose Del Monte Branch, Bulacan today, July 18, 2019 at 4pm to submit the endorsement form given by SSS, which will allow my father to open an account for his pension-(6 years nang delay pension niya) It was 4:00pm and the...

Banco de Oro / BDO Unibank / verifying the owner of the account

Jul 17, 2019

Banco de Oro / BDO UnibankMy friend deposited the amount of 150k to a friend who supposed to help us getting tickets for the trip, it's already 1week since he kept playing and so many alibi. He gave us different account number, now is it possible that you can contact the owner of the number and hold the amount? We...

Banco de Oro / BDO Unibank / unethical behavior/ discourteous bank teller

Jul 11, 2019

Greetings! Good day BDO! I am writing to forward a complaint against a bank teller of BDO Puregold Baliwag Branch at about pass 12 in the afternoon of July 10, 2019(Wednesday) That day I proceed to BDO Puregold Baliwag to request a proof of remittance.Were both an OFW, me & my husband...

BDO Unibank / unethical behavior/ discourteous bank teller

Jul 10, 2019

Greetings! Good day Bdo! I am writing to forward a complaint against a bank teller of BDO Puregold Baliwag Branch.At about pass 12 in the afternoon of July 10, 2019( Wednesday). That day I proceed to Bdo Puregold Baliwag to request a proof of remittance.Were both an OFW, me & my...

Banco de Oro / BDO Unibank / fraud

Jun 20, 2019

June 9, 2019 nakuhanan ako ng 50, 100 sa account ko sa BDO. Pagkareceive na pagkareceive ko ng email tumawag ako kaagad sa BDO para maireverse ang pera ko kasi hindi naman ako ang gumawa ng transaction na iyon. Sabi ng customer care representative ninyo, hindi na pwedeng ireverse kaya...

Banco de Oro / BDO Unibank / teller interaction

Jun 03, 2019

I went to BDO Banilad branch today June 3, 2019 where I originally open my account . The teller assisted me pero i feel na para akong nainsulto as she called me sir after niya ako hiningan ng ID . It was very obvious nman cguro na I wanted to be address as ma'am coz even na hindi ako tunay...

Banco de Oro / BDO Unibank / service of the bank teller complaining about interbank deposit

May 31, 2019

Banco de Oro / BDO UnibankMay 31, 2019 I was transacting with a beautiful female BDO teller for various deposits also asking for assistance because there would be a difference if there are charges for certain BDO accounts. She didn't easily understand the instruction I am telling but she still assisted me well but...

Banco de Oro / BDO Unibank / card delivery and customer service officers

May 26, 2019

My credit card was approved March but until now I haven't received any, it's been two long months now. Customer service officers I have talked with have different updates. The delivery was not efficient. The customer service officers were also not knowledgeable on what to say or do or the...

Banco de Oro / BDO Unibank / fraud

Apr 17, 2019

Nag iwan ung sister ko ng 1300php sa BDO atm nya from her salary... Then nung iwi withdraw na nya, 500php na lang yung natira and she found out na yung culprit eh gumawa ng online transaction via paymaya.. Odiba ung magnanakaw ang sosyal.. Then she made a complaint thru customer service...

Banco de Oro / BDO Unibank / home loan

Apr 12, 2019

Was told by account officer JANE ERICA LIM Account Officer BDO Home Loan - Online Sales Channel Tel no. 840-7000 local 41705 that the online home loan processing will only take 5 to 10 days. Upon completion of all required documents and paying appraisal fee amounting to PHP4, 000 never...

Banco de Oro / BDO Unibank / time of service., manager attitude towards customer

Mar 02, 2019

Dumating ako sa Bdo sandoval branch about 4:15 p m . . dto ko pumunta knowing na malpit sa bahy nmin at mppbilis transaction ko. 1 deposit cash lang transaction ko pero inabot ako ng 1 ORAS sa pag aantay., nakalabas ako ng branch nila ng 5:15 pm. diba cash lang isang oras na., ang complaints ko...

Banco de Oro / BDO Unibank / ejs of my late auntie account and the manager of the bank terri castillo

Mar 02, 2019

My Late Aunt Julia Bacena died last November, 2018. We the legal heirs are in the process of withdrawing my late Aunts remaining account in the Branch. We followed all the requirements with your banks policy as what she showed us. We have with us our legal representaion but she keep...

Banco de Oro / BDO Unibank / insurance

Feb 13, 2019

Banco de Oro / BDO UnibankPoor service in the insurance, in this matter, already email the bso insurance regarding of my insurance in home loan., I told them that I will not continue my insurance with your bank, all I need is to sign this collateral form. Of assignment of account officer so that my insurance (fwd...

Banco de Oro / BDO Unibank / cash deposits and old/torn bills

Jan 22, 2019

I just want to make an inquiry regarding the bank closing time. I recently requested my nephew to make deposits on my behalf because i went out of town for some business. The closing time at bdo-citimall pavia branch is 6pm. My nephew arrived at 544 pm and there were still five client...

Banco de Oro / BDO Unibank / bdo agent deleted my online account without my approval

Jan 16, 2019

Date of Incident: Jan 12, 2019 and Jan 16, 2018 Client number: +[protected] Description of the Incident: I enrolled BDO online account last Jan 3, 2019, after verification it was approved on Jan 10, 2019. I tried to login but I cannot login, I called BDO to ask why I still cannot login...

Banco de Oro / BDO Unibank / I am complaining about the staff named alyssa cabuang branch in cash and carry makati

Dec 29, 2018

Banco de Oro / BDO UnibankI am complaining Alyssa Cabuang branch cash and carry makati. I am wife of alyssa's boyfriend and im married with 2 kids Im already explaining this to the Manager named Ms Path and shes promised she will do and talk to hr but as of now nothing happened.. Ms Path told that she will not...

Banco de Oro / BDO Unibank / unauthorized debiting of my savings account

Dec 17, 2018

Collections department debited my savings account due to the defaulted car loan amortization of my wife. This had occurred last November 2018, but was resolved by the energetic Rodel Diansen. He asked me to make a letter so that my account will no longer be attached to loan account of my...

Banco de Oro / BDO Unibank / mobile application

Dec 06, 2018

Banco de Oro / BDO UnibankHi. I have used your mobile application to load 2 different phone numbers. None of the P40 and P60 load was received and the amount has already been deducted from my account. It showed a 1hr delay prompt or to try again. But this has taken too long and i would not want to try again because...

Banco de Oro / BDO Unibank / online services enrollment

Nov 09, 2018

Been trying to enroll my newly opened ATM account to my existing online web account where I have my credit card enrolled. ATM activation was done 9/24/2018 12:49, said you may access the account after an hour. But even after days do enrollment happened. Called up call center got the wait...

Banco de Oro / BDO Unibank / cash deposit

Oct 29, 2018

This is a complain for BDO San Carlos City and Urdaneta (SM) San Carlos City: sobrang bagal ng mga teller kaya sobrang haba ng pila. Nakakaaksaya ng oras. Sobrang lamig pero wala naman enough na upuan para sa haba ng pila. Mataray at mukhang hindi pa service oriented yung manager nila. Ang...

Banco de Oro / BDO Unibank / account opening

Oct 28, 2018

I'm opening an account here in SM Aura Taguig BDO, around 1:25pm my number is called on counter 12. That personnel forced me to have a proof of billing while my other officemate had open his account too only providing 2 valid ids(residency of laguna) and filled up form. I am a residence in...

Banco de Oro / BDO Unibank / customer satisfaction

Oct 12, 2018

I am Dr Helen Yambao, Senior Citizen, with multiple accounts (savings and investment) at BDO Cherry Foodarama Branch. This afternoon of October 12, 2018, my husband and and my son were purchasing fittings for showers and lavatories for our Quezon City house at Home Depot EDSA Balintawak ...

Banco de Oro / BDO Unibank / lunch break of tellers - iloilo quezon branch

Oct 08, 2018

I am so disappointed that I have to wait for more than 30 minutes on the line and still end up not being accommodated by your teller because of lunch break. The line got longer and you did not bother to check on your clients. I end up walking out. I am so pissed How Unprofessional you...

Banco de Oro / BDO Unibank / im complaining about the behavior of teller I encounter today around 1 to 2 pm in bdo n. aquino ave.

Sep 25, 2018

Here's the scenario I accidentally get the passbook of the other person. Without knowing na hindi pala sakin yun, and she even never tell me. I was about to deliver the money na nawithdraw ko sa bank when suddenly i recieved a call. ( from teller, with oval face ang long black hair, i cant...

Banco de Oro / BDO Unibank / customer service

Sep 13, 2018

BDO Customer Service is the worst. I had a failed online transaction on 13 September 2018 with my BDO credit card and all I wanted to know was whether I was charged with the amount of my failed transaction. I tried calling the hotline and they asked ALL needed information to verify my...

Banco de Oro / BDO Unibank / bdo slow and dismissing process of fraudulent

Sep 10, 2018

September 10th at 3 pm I decided to check my account via online app, only to find out that my money was deducted without my knowledge. I checked the transaction history found out that LAZADA has withdrawn money twice and it wasn't me nor any of my family member made the particular order...

Banco de Oro / BDO Unibank / atm

Sep 05, 2018

Rembrant Bldg. Lakefront Boardwalk, Presidio, Lakefront, Sucat, Muntinlupa ATM is having the best time of its life(sarcasm), I know we can't control when will the machine have its own life and eat as much money as it want, like how that machine took my money away and work perfectly fine...

Banco de Oro / BDO Unibank / bdo visa credit card

Aug 22, 2018

Someone used my identity to get a BDO Visa credit card. Nagtext po skn ang bdo n pwd q n dw kunin un through LBC. Nagulat po aq kc hndi nmn aq kmuha ng credit card s bdo. Pag meron pong nagclaim Jan gamit ang tracking number na to [protected], please wg niu ibigay dahil hndi aq un...ginamit...