FedEx’s earns a 1.4-star rating from 27 reviews and 1765 complaints, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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Fedex
www.fedex.com
I have recently ordered few compasses from USA to be shipped to Pakistan and in my ignorance believing that Fedex is the best courier I shipped them through Fedex. A note arrived from Fedex Pakistan (Peshawar) office in three days time that my items have arrived and that I have to file paper work for custom etc. I did all that, and then Fedex vanished for almost three weeks. After my consistent poking they told me that my item will be released today (after three weeks) and shipped out of Lahore (Pakistan) office the same day. The items arrived, the box was open, even the plastic container of the items itself was open and two compasses were missing. After a week long battle with local and international Fedex I was told that these items were short in quantity at the origin. I contacted the vendor and they told me that they had shipped the exact quantity. I filed an online complaint to FedEx but then they said that since it more than three weeks now so claims cannot be entertained. Here I am still waiting for any response or solution. I strongly believe that the FedEx Lahore (Pakistan) office has big thieves sitting in there as they were ones who consistently gave me contradicting information. I have given up on the fight but trying your channel to warn people to be extra careful when you consider Fedex as your courier.
The complaint has been investigated and resolved to the customer’s satisfaction.
Avoid this company!
Fedex Shipping
www.fedex.com
I used Fedex to ship a $700 Bathroom Sink to a buyer in which I purchased the insurance. The item was well packaged and had ample packing material. The sink although considered fragile was very thick and would have had to sustained a substantial drop to break. Anyway I filed a claim and within a couple of days it was closed. I contacted Fedex and they stated that they were unable to pick the item up. This went on for over a month in which I was contacting the buyer and Fedex and every step of the way Fedex was all but eager to close the claim each time. Well finally after the claim was re-opened for the 6th time they finally picked the item up but then it sat at some terminal for another month. After re-opening the claim numerous other times they finally did an inspection and said that they denied the claim and closed the case. The reason according to the claims agent was that the item had insufficient packaging. I asked to have the item returned to me so that I could inspect the packaging myself since I knew it was well packaged when it left here. The claims manager then went on to say that they disposed of the item because they deemed it as being hazardous material by OSHA regulations (due to broken porcelain). The manager then went on to quote the Fedex agreement in which I acknowledged that they have the right to dispose of materials considered hazardous (i.e. chemicals). I have extensive knowledge of OSHA regulations and I told the manager that there is no OSHA regulation listing porcelain as a hazardous material and requested that she referenced the OSHA regulation to which she was referring. She was unable to do this but still insists that it is hazardous materials. At this point the manager stands on her judgment and there is no recourse for myself other than looking into legal action against Fedex. Long story short Fedex was all to eager to close the claim every step of the way which tells me that they are hoping a shipper will eventually drop the claim and then upon further escalation they use every and all means to deny the claim. While I was researching this whole ordeal I did find some more shocking info on there insurance agreement. Even though they collect the insurance they will not pay more than $100 for several items including antiques, glassware, art, film, photography, jewelry, etc., etc. It seems that it would be a scam of sorts that they will collect insurance for amounts well over $100 but limits there liability to a max of $100. Well from now on I will take my business else were (not that it will mater to them) but I hope to have informed others on there business ethics and help avoid similar situations.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fedex don't deliver on time!
I recently purchased a Genie garage door opener from Lowes, upon installing it I realized a malfunction circuit board needed to be replace. After speaking with Genie tech, they said they'll replaced it for free since it is under warranty. I am not happy and frustrated that a never open box Genie garage door opener have defected part. Don't Genie Company...
Read full review of FedEx and 67 commentsIf you are lucky you will get it!
I purchased a computer from HP supposed to be delivery o Nov-25, 2006 by Fedex Home Delivery. I called around 8:30 Am EST to Fedex to get an estimated time of delivery of the package. -Costumer Service answer: We do not know it could be between 8:30 AM to 8:00 PM. - My self: Could you please give me a time window so I do have to be home all day long...
Read full review of FedEx and 24 commentsDevastating experience!
I would like to share the harrowing experience I have just had with Fedex Ground. I live in Dallas, TX, and Wednesday I ordered two very expensive tickets in Austin, TX for this weekend's Texas vs. OU matchup played in Dallas where I reside. The price involved in the tickets was 545.00 for two tickets, which is a tremendous amount of money for me. The...
Read full review of FedEx and 21 commentsAbout FedEx
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FedEx emailsservice@fedex.com100%Confidence score: 100%Supportjohn.dolan@fedex.com99%Confidence score: 99%ken.stickney@fedex.com99%Confidence score: 99%rodney.myers@fedex.com99%Confidence score: 99%terry.jackson@fedex.com99%Confidence score: 99%
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FedEx addressThree Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
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It's the same all over. I had a $450 home floor polisher drop shipped a customer from Cleveland to Tennessee. The driver 'said' he delivered it to the wrong address & couldn't get it back. The shipping company didn't put a declared value on it so Fed Ex said they were only legally liable for $100! That driver is now polishing his floors or selling it on Craigslist & I'm out $350!
Customer service was rude & they are willing to lose $500/wk in shipping fees to save $350. Somebody here will be running for Congress soon with these business practices.
[censor] fedex serviecs
If you think FedEx is not good in North America, come and see how is degusting in New Zealand (like almost everything else).
They only deliver only from 9-5 and expecting people sit down in their homes, waiting and hoping you will deliver their mails. If asking for delivery to their office address (obviously they work during business hours), they shamefully ask them to pay extra money! A total appalling practice and client service is so poor, impolite and unprofessional.
I had a package that I had to I finally receive it 3 days after the first delivery attempt, after making 7 calls, a false promise of a delivery on the second day - but never received, help the incompetent driver to find a straightforward address, and finally go to the end of street to pick up my package at the last minute at the end of the third day after 5 pm.
In short, FedEx NZ is a total disgrace. Shame on them.
ok let us see what will be the effect of our complaints
AA.
my name is M Babar Khan
I am from Mughal pura Lahore Pakistan
I want to know about the price of getting a parcel of nearly 1 kg from London to Lahore.
for this I have been trying to callatyour office0425759908 but no response
I ahave been phoned for at least 50 times and then left voice message
but no response
I want to know is this the way to success for both of us?