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FedEx
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FedEx Complaints 1758

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K
11:57 am EDT

FedEx totally incompetent... fedex nearly cost me my job

We had a meeting overseas (Berlin) for which our team had prepared a large amount of meeting materials that took 2-3 months to complete. The client for whom these materials were for was our biggest account and as as production manager, I was overseeing the project.

$15K worth of print matter was sent via FedEx International Priority. Based on the shipment size, contents, destination, etc., I was told guaranteed delivery within 3 business days. Now, I realize that when you're dealing with customs, all bets are more or less off, but I was ssured by the agent that I spoke to that if I had the proper paperwork and there were no major delays in transit, no hold up should occur and that if one did, it was built into that 3-day window.

I checked the tracking hourly once it went out. Everything was fine. Only 2 days after we sent the shipment off, the site reflected that all boxes had cleared customs and were in transit to the local facility in the destination area. Great! Shipment on target to arrive that evening. I called sometime later to check the status over the phone and got the same message--in transit. That raised a red flag because it had been in transit for an awfully long time. When I called, I was told that not only had the shipment not gone to the facility, but that it never actually left customs. The website had an error, I was told. And amazingly, the CSR admitted that the automated tracking service through 800-GO-FEDEX is not reliable.

After much back and forth and lots of folks unable to asnwer my questions, I figured out that the lead package cleared customs on the morning of the second day and was sent off to Berlin...and the other 18 stayed in Frankfurt. Why they wouldn't release the other ASAP after that is beyond me, but unfortunately they just sat in a facility. No one called me despite my having listed my telephone number and having written special notes to PLEASE inform me if there were customs d elays. Then on the third day, the lead package was sent BACK to Frankfurt to be with the other packages. Why, I can't understand.

Well, I thought, okay, I still have Saturday as the meeting is Sunday and Friday was the 3rd business day. So it'll be a rush, but it'll slide in under the door. No panic. Sorry! FedEx facility is closed on weekends! So the shipment will be delivered Monday evening at the earliest. Yeah. That'll be a great help when the meeting is over and I'm out of a job.

The CSR folks were just awful. Every person had a different answer for me. No one seemed remorseful. No one could tell me why I hadn't been called when the shipment missed its "guaranteed" deadline. No one could explain why the FedEx tracking system had errors. No one could explain why the 19 packages needed to stay together if all had copies of the original waybill and all had cleared customs. No one could explain why they got separated in the first place. Just a lot of run around and promises to "investigate."

LUCKILY what saved my ### was my customs broker who drove 5 hours from Berlin to Frankfurt to retrive the shipment (who also had not been called despite clear instructions to do so in the even of delay). Honestly, if they hadn't done that, I would probably have gotten fired...doesn't matter how good the job looks unless it actually gets SEEN by people and utilized as intended, and it doesn't matter this this screw-up wasn't my fault, or that the client took their sweet time finalizing the work and ignored my numerous reminders of deadlines.

So, I'm DONE with FedEx. I should've known better and used DHL or UPS as I'd heard that FedEx isn't great but I just figured, well...it's FedEx! They're the best, right? Incidentally, I had 6 boxes of CDs made and sent to Berlin directly from the vendor via UPS and despite those being sent BACK to the States because of an issue with customs once they'd arrive in Germany, they STILL arrived by the 3rd business day.

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mgr todd
,
Sep 21, 2008 8:15 am EDT

Blow hole, shut your mouth and suck it up. use another crr service. NO SKIN OFF OUR BACK!

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9:52 pm EDT

FedEx unreliable/incompetent/unprofessional

Per usual, I have had nothing but headaches in using the FedEx service. For two days there has been NO ATTEMPT to deliver the package xxxxxxxxxxx as requested. Tracking the package online states that deliveries were attempted, but I personally being here on both days can honestly say there were not at any point and time any attempts to deliver said package. I spoke with the duty manager Curtis McDonald who was absolutely useless along with the rest of his staff. Although the faulty link in the chain clearly lies somewhere within FedEx, there was no commitment or concern from Curtis McDonald or his staff to rectify the problem.

I wasted two full days away from work waiting for the package to be delivered. Now I must return to work and IF they decide to deliver the package (which I doubt considering there were no attempts thusfar) I won't be there. I requested that because it was THERE mistake that I had not received the package that in order to rectify the problem I would now need the package shipped to my office. They refused to help. I tried to explain to them that I pay for the service, they deliver the parcel, I receive the parcel. Typically that's the way it goes. However I repeat there has been NO attempts to deliver the package nor were there any doortags left indicating that there had been an attempt. Somewhere along the lines the process broke down within FedEx, but they are not willing to own the problem.

Again I've had multiple problems with using the FedEx "service" and it's a shame that a customer pays for prompt service but receives absolutely NOTHIING in return. I don't care what it is that I purchase next online, if it's shipped via Fed Ex I can do without the item. Nothing is worth putting up with this companies incompetence, unreliability and unprofessionalism.

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G. Ray
Jonesborough, US
Mar 19, 2009 1:16 pm EDT

I agree, Fed Ex Ground can not be trusted! I tracked the package up until two minutes after delivery. I called my wife from work and had her check the doors around our house. There was not a package in sight. The tracking update said the package was delivered at my garage door at 3:57 pm and my wife checked the doors at 4:01pm! NO PACKAGE GO FIGURE!

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6:00 am EDT
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FedEx terrible service

(Cut and pasted from an email I'm sending to Fedex right now).

Hi XXXX,

My name is XXX XXXXX. I just had a bad experience with Fedex that I would like to relay to you. Apparently VXXXXX, the residing manager at the Dawson St. office in Burnaby, has already spoken to you about this, but I'll give it to you again in my own words.

1) I spoke to a Fedex agent on the phone to tell them I was shipping a package. I told them the contents of my package, and that it needed to be delivered overnight to L.A. I told them there was a hard drive in the package, but the agent did not tell me I had to fill out an FCC form. (Mistake #1) The agent DID email me a Commercial Invoice, so I would imagine he was supposed to send me an FCC form.

2) A Fedex courier picked up my package yesterday (Sept. 15th). He saw the contents of the package, but did not issue me an FCC form. (Mistake #2). Today, the same courier apologized for not knowing. He was the first, and only, person, to actually apologize and admit that Fedex did anything wrong.

3) Today (September 16th), I received my package BACK at my doorstep, with a note saying that I was not home, so the package would be delivered again tomorrow, to my door. I called Fedex and they said that packages should not be returned like this - the Fedex office should have contacted me and told me that a form was missing (Mistake #3).

So my package, which was supposed to arrive today in LA, was driving around in Vancouver in the back of a truck.

Because I could not contact the Dawson St. office by phone (no Fedex agent would give me a number), I biked to Dawson St. in Burnaby. No one there was apologetic, or even remotely helpful. They said "the package MIGHT get to L.A. by tomorrow, if the truck gets in on time. Obviously, this was unacceptable to me, so I got them to contact the truck. I biked 25 minutes BACK to my house, where the truck dropped off the package, then biked BACK to the Dawson St. office with my package, and finally got the package shipped.

During this entire 5-hour escapade, I did not have a single person offer me a solution on how to rectify the problem. I had to come up with solutions myself. Even more maddening: not a single person (except the original courier) apologized or would admit that Fedex had done anything wrong. In fact, the first thing out of the Dawson St. agent's mouth was "Fedex is not responsible for how international forms are filled out." The manager in charge, Vxxxxxx, was lackadaisical, and more interested in hiding back in his office than helping me out.

Seeing as I spent the last 5 hours fixing Fedex's mistakes, biking all over town, I asked Vincent if Fedex would waive the fee for this shipment. He declined.

This tells me that Fedex is

a) Not willing to admit when it has made a mistake.

b) Not willing to put out a measly $60 to repair an obviously distraught costumer's relationship with their company. (Even paying half, $30, would have made me feel like someone cared).

c) Not interested in maintaining an image of a reliable, or caring, company.

Vxxxxxx said that he spoke to you about this, and that you agreed - Fedex would not help pay for this shipment. I would like you to explain your feelings on this situation and please explain to me why you didn't think it was worth it to help me with the shipment, after having made numerous mistakes, and taking up my entire afternoon with fixing your own company's mistakes.

I am forwarding this to general complaints as well, but I hope to hear from you personally within the next couple of days.

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Update by Valerie
Aug 07, 2008 2:11 pm EDT

I live in Spain. (maybe that explains it, huh?) I was sent some important papers from the US. Via FedEx international service. After the time allowed for the service the papers never arrived. I called the person sending the papers. She called FedEx but received no help. We both tracked the letters. They sat in Valencia according to the tracking info on the web. We called, they said the address doesn't exist. I said I am sitting in the non-existent address. The address they had was found to be CORRECT. They would try again. Still no letters. Called again. The response was to hang up the phone on me. Called again later that day. They said the address does not exist. I said I am sitting in it. This address is in the middle of the city. The sending party sends me the papers via US mail. Three weeks later the FedEx papers arrive. THE SAME DAY, the re-sent papers traveling through the US postal service also arrived after only 4 days and at 1/3rd the cost. There is no way to recover the money paid for two day service that takes three weeks to get here. FedEx is a rip off. There is no way to recoup your money if you don't get what you pay for. DO NOT USE FEDEX FOR OVERSEAS DELIVERY OF ANYTHING BECAUSE YOU MUST PAY FOR INTERNATIONAL SERVICE AT A HIGH RATE AND THE CHANCES OF GETTING IT ON THE TIME SPECIFIED IS VERY LOW. I am sick and tired of being ripped off by FedEx.

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saynotoracist
Liverpool, GB
Apr 23, 2009 10:35 am EDT

FEDEX ARE SIMPLE INCOMPITENT. VERY BAD CUSTOMER SERVICE, FULL OF RACIST EMPLOYEES.

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6:20 pm EDT

FedEx not delivering package

Twice I have found a ticket on my door saying no one was at home to sign for a package. I have a handicapped daughter who's bed is less than 10 feet from my front door and everyone else who delivers here we have no problem hearing them at the door. It appears the Fed EX guy just sticks a note on the door, maybe he didn't want to get wet as it was raining. This is not the first time this has happened. What are the chances of getting a delivery man that is willing to do his job? ALso the note I received said he was here at 1:07p.m. The e-mail I received said he was here at 12:20p.m. He can't even keep his lies straight.

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Chris Keenan
, US
Sep 01, 2015 3:34 pm EDT

Today a driver stuck a note on our door saying no one was home. Car in driveway, working doorbell, food on the grill cooking next to the door. Lazy A** did not even try to deliver it. Was a special overnight delivery and still treated like crap. Stayed home all day for the delivery!
Don't use Fed EX!

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9:20 am EDT
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FedEx that's horrible

I have had horrible experience with FedEx every time my package was shipped through FedEx. They would not have any fixed time of delivery and they will put a stupid door tag number. You can call them up to see if they can tell you the time when they are going to deliver the package, but they say that they don’t do that. I mean u can’t leave your work and stay home whole day waiting for the stuff to arrive. They expect you to sign the receipt they leave at the door and but they will tell you that if the stuff is stolen and lost, it is not their responsibility. It is specially a problem in big cities where one house has hundreds of apartments. They don’t have the key to the house and they will put a sticker outside the house and expect you to leave the stuff outside so that anyone walking by can take the stuff and leave.

After three attempts they will send your stuff back. That’s horrible. From this point I am not buying from the websites who sends the package through FedEx.

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HUMANRACE
nEW YORK, US
Mar 22, 2010 8:21 pm EDT

Neighborhood: Canarsie
570 E 108th St
(between Farragut Rd & Foster Ave)
Brooklyn, NY 11236

Fedex at Canarsie is a piece of suprise. There, they do whatever they want. A driver will never arrive and they will enter it as a delivery exception, and there is much more..., another one, will bang on your door as if he wants to break it, despite, that our condos have door bells.
Fedex is no longer what it used to be.
From now on, I will make sure that nothing ships with Fedex! Now, new other compnanies doing a significantly better job...Forget about Fedex!

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tiney
,
Sep 25, 2008 6:02 pm EDT

E.Jerome, why would a person who doesn't get paid for not delivering a package go to your house at a certain time? If you want your delivery at your time, use another courier or dig into your pockets and pay the extra for the service. The contractors work during the day just like you, so why should he extend his day to please a couple of inconsiderate people. Driver doing his job, take time off of yours to get your package or sign the tag, it's not that hard! If your worried about your package being stolen, move, no one is telling you to love where you live.

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2:51 am EDT
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FedEx they did not scan package, claim it was not sent

This is an e-mail I sent today to FedEx:

After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ thieves, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.

I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.

If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.

As to not employing thieves, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.

Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?

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Yhanavan
Concord, US
Feb 20, 2012 7:52 pm EST

I wonder just how many employees fail to scan the packages upon pick up. I put a Fedex envelope full of signed documents in a drop off box on Friday. The box was marked, indicating that pick-up time was 4:30pm. At 6pm that same day, I tracked the package on line. Instead of 1 tracking #, the system showed 2 of the same number. One was dated Jan. 26 and the other Feb. 17 (the date the package was dropped off). Upon clicking on both numbers, neither indicated that the package was picked up. I called Saturday morning and spoke to Fedex rep, Emily. She said that the package is to be delivered on Monday. Here it is Monday, and tracking still doesn't indicate that the package was ever even picked up.

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tiney
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Sep 25, 2008 5:54 pm EDT

give me ur e mail and I'll send you $60 to shut your mouth. Get a life or get laid!

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6:55 am EDT
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FedEx poor customer service

Shipped a total of 3 cases with Fedex to Las Vegas for a show. All cases included audio/video and computer hardware needed at a large show. These same cases have been measured, built and custom ordered specifically for this broadcast equipment, since this is my business and lively hood. Also, these exact same cases have been shipped already numerous times with the same configurations or equipment inside to Las Vegas, New York and locally within Florida. I paid for full insurance of the equipment, packed this myself in my custom made cases (Anvil Wilson Cases). These special crates/cases have plenty of foam and cushion inside to prevent any damages to the equipment. I had one case with two flat panel monitors, additional foam and pop-up foam between both monitors for protection. I opened that case in Vegas and the back leg of my Apple monitor was completely ripped apart. Finger imprints on the monitor so the monitor screen itself got damaged by somebody that tried to rip this monitor out of the case. I managed with duck tape and good eyes (sight) to get threw the show. Came back and started my claim. Somebody came and took pictures, explanations of how everything was packaged etc. approx. 2 weeks after I started the claim. 3 weeks after he came and took the report I got a call from somebody that couldn't tell me anything else but the "claim was denied". I asked for a manager and got to talk to Susan yesterday. Supposedly she "looked" into the case and report and again, also told me, that the claim is indeed denied because of a "lack of packaging". These cases are built only and specifically for this equipment. Somebody dropped or tried to rip these monitors out of the case and my claim is still denied. I asked her what I could possibly do next, this is my business, my small business and my lively hood. Not Susan's who works for Fedex claims where, it seems reading all these complaints online, ALL FEDEX CLAIMS ARE DENIED! Susan's advise was to write to the CEO, Mr. Dave Bronsack, directly, but since she supposedly reports and works directly under him or with him on these claims, I doubt that Mr. Bronsack, the CEO of Fedex, will have another solution for my claim. My damage is a $1, 200 monitor for which I paid almost $500 to get this case shipped back and forth. What can I do next?

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hal11
dsadasfgaq, US
Apr 02, 2011 8:37 am EDT

PS my previous comment was solely directed towards "were all [censor]ed" only.

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hal11
dsadasfgaq, US
Apr 02, 2011 8:35 am EDT

if all shipping companies suck then maybe you should consider driving your own packages across the country yourself. Oh wait, better yet- maybe you should open your own shipping company you whiny little [censor].

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Were all complainanted
Snellville, US
Apr 14, 2009 1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

your ###ed... and guess what they all suck. UPS USPS and FedEX. We are all ###ed so join the club. Nobody that can do anything about it cares to. So ### IT!

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5:50 pm EDT

FedEx they delivered my package to someone else!!!

I paid over $200 dollars for my brand new cell phone. Instead of redelivering it to my house, they decide it would be a good idea to leave it way down the street with a neighbor i have never meant. I am so pissed! So now the courier is going to come to their house tomorrow to try to retrieve the package. I walked down there and they won't answer their door, the lights are on and i know someone is home and they won't answer. This wouldn't have happened in the first place if FEDEX would follow delivery instructions and deliver to only the person on the account. I HATE FEDEX!

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Terry Holston
,
Aug 22, 2008 6:05 pm EDT

my box was delievered to someone who knows who an i was told by the Hattisburg Ms.driver that i could drive over there where he left it an pick it up at the wrong adress

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12:30 pm EDT

FedEx damage caused by fedex

I have had a bad experience with Fed-Ex. About two weeks ago, I sent an expensive instrument back to the store from where I purchased it, in New Jersey, just for tuning. Between Illinois and New Jersey, this instrument was damaged beyond belief. I had it insured for replacement value. I thought I was covered.

Today, I received a letter in the mail, stating that my claim had been denied. I immediately called and talked to an agent.

He explained to me that I had only insured the box that I sent it in! He also said that the claim was denied because they asume no liability for the contents of the package. What is the purpose of this so-called insurance?

I am going to have to pay for the damage that these people did to my instrument. UPS also damaged my accordion in December 2007. They bent all the pins in the bass section causing them to be replaced. I had this insured, too. UPS denied my claim because the store I shipped to had thrown away the box. If UPS can't see the box, they don't pay, either. Talk about rip-off artists.

I would be intested in receiving information from anyone having troubles similar to mine for a possible class-action suit.

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DMKing
, US
Sep 28, 2009 8:20 pm EDT

I ordered a new iPhone 3gs (a 700.00 phone might I add) the other day, and FEDEX tried to deliver the package on Friday, unfortunately I wasn't home, but the left the door tag saying they would try to redeliver on Monday at 12:30. I was happy to see this because I was going to be home all day :) so 12:30 rolled around...nothing. I left my home to go get my son at 2:30, and returned promptly, I checked my mail and then parked. I sat in my car and opened my mail when I seen the FedEx truck go by. The driver pulled to the next apartment building and I just figured she would walk to my building when she figured out she was at the wrong apartment. So I got out, and stood looking in the driver's direction. She walked up to the other apartment, then turned around and looked a little upset, walks back to her truck and takes the box in her hand AND THROWS IT INTO THE TRUCK...not just lay it down, but THREW IT...ughhhh, so anyway, at this point smoke is coming out of my ears, and she had got back in the truck and began to pull away. I waved and said are you looking for apt ***? She says yes and stopped the truck. When she got out, I said "Did you just throw my package into your truck?" which I already knew the anser, and her reply was - "No, I laid it down", so that to me is calling me a liar - and I said "I SEEN YOU DO IT"...she never said she was sorry or anything, just started saying she didn't understand why they didn't put the apartment number on my package, and said I don't know why the other driver didn't just leave the package here Friday - we don't have to have a signature for these phones! and then she turned and walked away, got in the truck and shut the door. (Which was probably a good idea for her) So for one, she threw my package, for two - she called me a liar, she never apologized and was disrespectful, and then didn't make me sign for a SEVEN HUNDRED DOLLAR PHONE! OMG - I am so mad at the situation...I think if I hadn't flagged her down - she would have driven off with the phone, and I would have had to track it down. I read another review that said that "complainers" should remember the drivers have to deal with traffic and idiots all day. HA! I am a nurse, and at times I deal with some pretty stupid people and equipment, so that means that when I get frustrated with my job I can take it out on patients? NOOOOOOO She better be glad nothing happened to the phone, or I would have probably done more than raise my voice and just let her walk away :0) ha ha

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5:10 pm EDT

FedEx involvement in scam

I have received an email from Toyota Company promotions informing me that I won the prize of a camry car along with a large sum of money. As a folowup to this notification I was informed that the prize and car was handed over to Fedex courier for delivery within two working days. I was contacted by [protected]@yahoo.co.uk dispatcher a certain Mr. Fred Smith who should have seen that the delivery took place. Later I was told that the prize was seized by the Antiterrorist department @yahoo.co.uk instructed by a certain Mr Patrick Hobbs who was the recipient of the money sent as a clearance certificate must be provided . This was to guarantee that the sum of money awarded and the car would be released.

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10:41 pm EDT

FedEx Lies, lies and more lies

Fex Ex lies lies lies lies lies and hires idiots. I had a package scheduled for delivery on Wednesday. Wednesday came and went so I called 1800gofedex and spoke with a rep. They told me that my shipping label had been damaged and that they had located my package and were going to have it to me guaranteed by Friday. Friday comes/no Fed EX delivery. I call them again and speak to a different rep. She tells me they have my package and it has been re-scheduled for Saturday. So here I write this on Saturday night after speaking with a total of 4 FedEx reps and still no package. The last rep says he thinks it may have been lost but he doesn't know for sure. Do not use Fed Ex if you plan on actually getting the item you shipped.

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8:37 am EDT
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FedEx Worst customer service ever!

I was really surprised about the fedex shipments delivery . I faced problems in 2 occasions. They are not evening bother to enter into the apartment and check in the office. UPS is inquiring in the apartment office and try to deliver to the address.

1) My First name and Last name is not listed in the directory of my apartment . In my apartment they listed my first name and middle name in stead of last name . Fedex delivery was returned back stating that "Incorrect Address" .

2) In the Directory, only one name can be listed . the other shipment which came to my wife also returned stating that the name is not listed in the directory . If there are 4 people in the apartment, is it mean that only one person can get the FedEX service.

The interesting part is both the shipments were sent on overnight and Fedex not even understand the urgency . I have taken up these cases to my employer and I am trying to change the contract to UPS .

When I contact customer service, they are not ready to answer and they are dropping the lines .

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Frank Cappadonia
,
Sep 17, 2008 3:38 pm EDT

your web site sucks...

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Andy
,
Jul 23, 2008 5:31 pm EDT

I ordered a cellphone replacement that was supposed to be here yesterday. The tracking info showed "Incorrect Address" apparently the seller spelled my street name wrong but it was only one single letter off. You would think that FedEx has implemented a networked address-checker system for all their drivers to use so they won't waste anybody's time. But obviously not because their drivers so lack common sense that they'd just take the package back to their station and leave it there.

So I called their Customer Service to verify the address and the lady confirmed with me TWICE, telling me that the address has been corrected and it will be delivered the next day before 4:30PM. Just to make sure, I called back again and spoke to someone else to re-verify the address and she told me the same thing, it has been corrected. Today, another caution move, I called them again to check on the status and the lady said she'll have the Station contact me because she doesn't know what's going on about that package. Guess what? Nobody called me back. So today I waited until 4:47PM, no package, no FedEx Truck. Then I called them yet again, this time the lady told me that the address is incorrect so I told her it was corrected yesterday, she said no. So I complained to her about the reps I spoke to whom never did their jobs. Then I verified with her and turned out the street name was spelled wrong and those two from yesterday never even bothered to change anything. So now, I have to wait another day for them to deliver but I'm not even sure that I will get it now. I am pissed off beyond imagination that I just want to rock their Call Center and Station. These Fookers need to be taught some lessons and experience the rage of pissed off consumers.

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Darren Gilbert
, US
Aug 14, 2023 10:57 pm EDT
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Replying to comment of Andy

Amen, Buddy! FedEx has p-ssed me off once again! I purchased a musical instrument about 5 months ago and never got it. I got refunded for the so-called "lost package" but It was the package I wanted. Not the refund!

And only these past two weeks I bought a photo book from Google photos, who made a terrible mistake in choosing and trusting Fed Ex ground shipping! I was expecting that book, today. I am still waiting for it! Fed Ex should be shut down and put out of business! Such lousy customer service, period!

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10:16 am EDT
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FedEx The worst service ever

I took a day off to wait for a package to be delivered by fedex home delivery. I heard the door bell and when I opened the door the fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver! Today is saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver on tuesday, so that I can go and get it myself. Damage resulting: besides the stress, the package contains a recorder I needed for a job. I will not be able to do the job.

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Ann C Thompson
UPPERVILLE, US
Jan 05, 2023 4:49 pm EST

I live on a large farm in Upperville Va The gates are locked at night for security. FedEx demands the code which I will not give out. What happened to signing the release for them to leave a package? If they come late at night and they are the ones demanding signature not the seller, it causes a huge issue for me. There service has become so bad and the drivers speed on the farm. They refuse to deliver during the day.

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Angie Fountain
, US
Dec 14, 2022 3:27 pm EST

FedEx delivered my 110-pound package to the wrong address on the other side of town. The owners of the address it was delivered to were nice and called FedEx to tell them they delivered a package to the wrong address (That was on a Friday). The same lady found me on Facebook and sent me a message to let me know. I called FedEx on Monday; they would try to pick it up/deliver it on Tuesday. I called Wednesday, the same answer and then again on Thursday. They finally sent me an email saying they could not give me a date that this would be resolved and that I needed to reach out to the company that I purchased from. Why should I have to either wait for a refund or go through the whole shipping mess again (When I know they are going to use FedEx)? Why won't FedEx just go pick up the package and deliver it within a 24–48-hour period of learning their mistake? Not to mention, the address it was delivered to wasn't even close to my address... How this happened is beyond me. I feel like the delivery driver either forgot or ran out of time and just dumped the package at that address and decided it was my problem to deal with. Every lost package I have ever delt with has been through FedEx...WORST COMPANY EVER.

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ABcaaaaassa
Savannah, US
Nov 19, 2022 6:43 pm EST
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Understand your pain. I have been dealing with a similar issue where the delivery driver keeps lying instead of showing up at our address. I have now waited two days in a row for them to actually show.

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Il Siciliano
, US
Nov 15, 2022 6:35 am EST

USPS has driven me crazy with errant deliveries and total lack of deliveries in the last couple years. So when I bought two items from a company in middle Missouri, I spent $15. extra to by pass USPS and use FedEx. My state is contiguous to MO and west; TN. But FedEx shipped the package two states south to Louisiana. Then they state a delay. That lasted 2 days. Finally moved out of LA and made it to my state, albeit way west of me, in Memphis. Not over yet; then it goes in the wrong direction to Colorado! Wait, not done. Next it goes BACK to MO but west to Kansas City, MO. Where next, China? And as mentioned here, there is no live soul to talk with manning a phone and NO email contact. I'm old enough to recall a time when America prided itself with good workers. Not today.

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LisafromMaine
OTISFIELD, US
Nov 05, 2022 4:54 pm EDT

My head ready to explode, second package attempted to send from Maine to Pennsylvania for my daughter and grandkids, First diapers from Wal-Mart where Wal-Mart picks carrier, Diapers NEVER delivered when absolutely needed, had to send money so she could buy with STILL no response besides finally talking to human being keeps saying will be delivered , Then unfortunately chose Fed Ex again to ship very large heavy irreplaceable keepsakes care package, ONCE again sitting at hub, The human I spoke to and tracking claim not a valid address and no recipient, AS my daughter watching FedEx trucks drive right past. UPS, DHL, USPS competent enough to find and deliver on time, WTH can't they where have before. Daughter and little grandkids heartbroken as well as me. I pray this resolved asap!

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MosesYaḥya ben Solomon
, US
Nov 05, 2022 11:18 am EDT

No live person to talk to disrespect by there drivers drop off I hate fed ex

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Gary Engelbrecht
fords, US
Oct 21, 2022 5:56 pm EDT

I have been waiting for over a week for a part for my water heater. It was set out on Oct. 18 2022 and was to arive on Oct 21 2022. The part is in a trailer in the Edison NJ lot around the corner from my house they have inform. me that I wont receive it till the 24th now and that I can't pick it up niether. This is the worst ground service that I've ever seen From now on I'll deal with USPS or UPS never again with FedX or any affiliate of them and I will do my best to see any body I know doesn't either

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Jeyapra
, US
Oct 21, 2022 2:29 pm EDT

Seriously fedex is the worst company I ever seen in my entire life, always delayed shipments, false updates and lies. Omg so frustrated with this [censored]ty company. I really don’t understand how big brands like Apple still doing business with fedex

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Realnaples
Naples, US
Aug 29, 2022 11:43 am EDT
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Fed ex had a good reputation but now their service is terrible. Place on vacation HOLD and ignored

Now you have to pay $5.95 to change delivery date. They use to call to give you a chance to change but not anymore. Ask for delivery in a certain area and totally ignored leaving very heavy packages outside the door so you can't open it and package can be totally drenched due to afternoon storms

Won't use any delivery by fed ex anymore. SAD

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Simon G
, US
Jun 02, 2022 8:52 pm EDT

FedEx is a huge company of professional liars. The management clearly condones this. They can possibly leave your items in the middle of the road, and still send you a message claiming that the delivery was made and left at your front door. I get this all the time. n I have cameras all over my property. They never show a FedEx delivery approach my house. Through the years, everyone in the entire neighborhood has received my orders free of charge. Some were honest enough to give them to me. Several simply kept them. FedEx customer service is a rude, pretentious department to keep you going round in circles.

Public media sites are jam packed with complaints about this disgusting company.

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стефан Броsimiensane
, US
Aug 23, 2022 5:12 am EDT
Replying to comment of Simon G

My package came from New York all the way across the country to the hub in Sacramento. It spent three days in Sacramento and then was delayed to San Francisco due to weather conditions…. It is the middle of summer and beautiful from the Oregon border all the way to Mexico. Here today I am waiting for another package that has spent its second day in Sacramento and was to be delivered today however that third day seems inevitable. Poor management of the facility. UPS does 10,000 packages per minute and gets it delivered in most cases but FedEx is a continuing disappointment. Every time they are involved, I expect that there will be delays of at least two days….

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FedEx Didn't show

We've had a regular scheduled pickup at Emory for years, at this address; 1784 North Decatur Rd. for the 5th floor, which was change to the 3rd floor a few months back and on the day I schedule a pickup that needs to be delivered the next day; thinking we had a regular driver to pickup, no one shows. When I call to complain, they tell me we don't have a regular scheduled pickup & want be able to pickup until late today and deliver tomorrow, which makes it even later. No concern or willingness to accommodate or rectify the mistake. How’s that for customer service….

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FedEx Just never showed and lost a separate package

Package was out for delivery and my wife and I spent the whole day at home waiting for the package to arrive so we could sign for it.

At 8 pm no driver ever showed but at 8:14 pm the tracking number showed delivery attempt / customer not available.

Lies! They never showed!

After several calls I ended up driving 1 hour to pick up the package myself. Absolutely ridiculous. Turns out the driver was going to be fired so he left with the truck that morning and didn't deliver a single package.

A separate situation but at the same time FedEx had a package out for delivery for me on the 12th of June. The package never arrived but the tracking indicated it was at the facility. I spoke with FedEx and they claimed that the package was damaged and in QA. I called back in a few days to check the status, tracking number never changed, and they stated that the package could not be found. No one had seen it, it was not on any of the trucks, and not in the facility.

I placed a claim with FedEx and awaited response.

Just this evening someone stops by my house that happened to be doing neighbourhood cleanup. He found a box under a tree, completely soaked and torn to pieces...yea, it was my package.

I called FedEx to check the status of my claim and inform them of the new insult to the already sore injury they've caused. To make the whole situation even worse I was informed that my claim had been denied due to a "waiver." I am waiting a call from the claims department and the customer associate (who has been extremely helpful, btw) to get more information.

This is absolutely ridiculous. I'm pissed!

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Spinin1200s
Las Vegas, US
Mar 26, 2010 11:15 am EDT

I had waited for my package (expected delivery and "in-transit) on the eve of March 25th 2010 at home. Kept tracking my package on my iphone and still had stated that it was "in-transit" still no package!

This morning (March 26th) I had checked the status and it had stated:

March 25, 2010 @ 8:30pm there was a delivery attempt and that the "customer was not home or business closed"! What a crock of [censored]! I was home all nite!

I called fedex and I asked to Freda at FedEx support if the box needed a signature. She told me no. So then I told her why didn't the driver left it at the door or left a note that there was an attempted delivery? She told me that maybe the driver ran out of door note tag. She was a dumb @ss employee! So if there is no signature required then why didn't driver left the package?!

FedEx better start turning things around, because they are going to lose a lot of customers!
I am never using FedEx again. And if I make purchases over the internet, I would select a biz that uses UPS. I have no problems using UPS in the past!

FedEx Sucks! Don't use their "shady" service! BAN FEDEX! Drivers seem to be lazy and the customer service support sucks!

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John
,
Dec 04, 2008 11:53 am EST

This happens to me every time on the first delivery attempt. I think the driver collects packages in a certain area of the route so he doesn't have to go back twice. One day I confronted him and the driver denied it. Then apologized and said he didn't deliver that route yesterday? Go figure...

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Bob
,
Jul 19, 2008 8:57 am EDT

Ordered a hat. It was dropped off at my leasing office and a door tag so stating was left on my doorknob. Went to the office; it wasn't there. Called FedEx and adivsed. They said driver would check it out and call me the next day. No call came. Next day FedEx called saying driver was with them 5 years and he said that he left the package with regular people. Went to office again and looked. Still not there. They said driver had come in again and was looking for the package stating that he didn't seem to be sure he left it there.

Spent hours on phone with FedEx yesterday. Here's what I heard:
1. File a claim with the sender.
2. File a claim with the sender or FedEx
3. File a claim with FedEx
4. Do nothing.

I was emailed a PDF file so I could file online. One FX rep. didn't know I couldn't type onto a PDF file and submit.

I called the sender with my tale of woe. They will call FedEx. Last night I think I was able to, online, file a claim with FedEx. I could not attach documentation files because the FedEx application would not work properly. Thatr's another story. Today I go to Staples to fax the documentation along with a copy of the claim which I filed last night.

I was advised the FedEx driver used his discretion and dropped tha package off at the leasing office. Apparently, I have no say in this because no signature was required (not my option when I ordered the item not delivered). I placed a sign on my door advising FedEX not to drop off any packages at the leasing office.

I will not do any business with FedEx in the future if I can help it. I will ask any shipper to require a signature if possible. I will use USPS, UPS, or DHS if possible.

FedEx's business model needs some fixing. Its staff is technically inept. It customer service oxormoronic. As customers learn of the different service characteristics of the large deliverers, they will learn to move their business to those companies that provide better service.

I posted a sign on my door: FedEx do not leave any packages at the leasing office. Now to Staples.

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FedEx I'll never use it again

I am a very angry customer.

One year and a 1/2 ago, I had given my sister a laptop computers as a gift. Since day one, she was having problems with the computer. I had brought the computer as carry on luggage to Peru and during of one her business trips to the US she brought it back not expecting to ship it to me from TX to NJ. She was just sick and tired of dealing with the problems the computer was having. I kept the computer to try to fix it on my own. In the meantime she left to Peru, and I had the great idea of shipping it to Peru. I go the post office and asked the clerk for the fastest, safest way to ship the computer and she suggested using Global Express Guaranteed, a service through FedEx.

I filled some forms she gave me. In the meantime, she asks whether the computer is used, whether it is a gift, and she is typing in her computer. She takes the documents I filled up, looks at them and finish processing the shipment. She didn't inform me much of anything other than the shipment should be there in 3 days.

The shipment arrives to Peru and I found out it has to pay duties and taxes of $300, something I was not prepared to hear, especially because the shipment alone to Peru cost $310. Remember, this computer is old and has problems.

I called FedEx to explain them that I had filled the forms they had given me and didn't receive much information how to fill them up. Additionally, the lady who took my order, knew the story of the computer and saw the documents I had filled up and didn't tell me to correct anything.

Apparently, I had filled up an invoice, and I had to be very descriptive on the article I was sending which I wasn't. The description I used was 'laptop computer' and I had to described it as 'used, and defective laptop computer.' Plus, when I entered the value of the computer I entered the value for which I was ensuring it for not the value of the computer the day I shipped it. I had insured it for $800, which is what I had paid originally, a year and 1/2 ago for the computer. Well, the clerk processed the computer as if it was a pencil and not an electronic item even though I told her, I had never done an international shipment and needed her guidance.

Naturally, I told them I needed to understand what happened and why. They said to me that I had done an importation, that all items above 100 dollars are subject to duty and taxes even when those that are gifts, or are used.

I got tired of mentioning to them that I wasn't advised properly of all these things I should have known at the time of shipment. If I had known I had to pay 300 dollars only in duties, I had not shipped anything. I felt I had been horrible misled and misinformed! What was worse was that one week before I made the shipment, I was given the same information on the phone (no information, I mean) on how to ship a laptop internationally and I even said, I just want to make sure I don't have any problems with the package. Most importantly, in no instance I am told that the shipment was going to be subject to duties and taxes.

After 1 week of calling two times a day to FedEx in Peru and in the US, and hear how they clean themselves from any responsibility (I heard from different reps things like 'I should have gone to the FedEx office in person to deliver the package; that invoice I filled up would have been rejected, so it was my fault that I didn't go to the FedEx office, instead I chose to go to the post office. Another one I heard was that I should have known that all items that leave this country are imports so they are free of any fault).

It was disheartening to see the level of indifference from FedEx. I even talked to the Executive Secretary of the President at FedEx and tried to explain that I have been put in this bad situation because of the lack of information from FedEx. And that it appeared that the clerks think that I am doing this activity every day which is not the case. It was a total waste of time. She never apologized for the company for the lack of care and training on the clerks they put to represent FedEx.

Only in my last phone call when I paid the duties (I didn't have a choice since otherwise the computer would have been abandoned by customs), the rep that helped me was very apologetic about loosing me as a customer.

I bow to never never use FedEx.

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Beatriz Saunders
, US
Aug 12, 2020 2:29 pm EDT

I too vow never to use fedex for international delivery.
During this pandemic, I decided to mail two old, used but in very good condition tablets. I paid $110 dollars to ship them to tijuana bc, mexico. here i'm thinking this should cover the customs/duty charges since duh these are old tablets. haaaaaa, to my surprise, fedex shows up at my relatives house and charges them an additional $60 claiming it was for customs taxes? wtf.
Never again! why didn't anyone tell me? the value of the shipment on the paperwork was listed as only$100! yes, I called and complained but the representatives were not helpful.

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equilla wainwright
, US
Feb 14, 2020 2:23 pm EST

I am currently experiencing all the grief that others have experienced with Fedex international. I’ve never experienced a more trifling an unresponsive group of quasi-professionals in my life.
I had no idea that their level of international service was this bad or I would have never bothered and like others I am looking at discontinuing my business relationship even domestically after all of this.
I have a package sitting in Chiangmai, Thailand that I’ve been trying to get since February 2, 2020. I have spoke with a total of 8 people, filed one complaint, wrote a letter to the managing director of Fedex Customer Experience, and recently like others stopped payment on the $400 charge that they had charged me for my package that sits where it originated.
My final effort will be to file a loss claim to see if that will spark some reaction OR see if I can get the DHL to pick up the package and get to me. This has been a horrific experience! my friend who sent her package thru the Thailand post office got her package 5 days later at a quarter of the price. Big Mess!
Now I understand why Amazon discontinued their relationship with FEDEX.

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Smughal
, CA
Nov 13, 2019 9:27 pm EST

Horrible/unreliable and non professional service provided by FedEx. un believable Slowest service, I have no idea how they surviving.This is first and last time we are using Thier service. Due to their slow service we lost around $10, 000. Since 2 weeks goods have not arrived from Hong Kong to Toronto . DHL takes 4 days and almost same freight charges.

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Amy Mcwilliams
, US
Jul 27, 2019 7:08 pm EDT

I tried shipping my phone back to the US after I left it in Columbia and went through all of the hoops needed for customs documents and forms, and after 2 weeks of talking to Fedex personnel and trying to figure it all out, my friend showed up at the location in Bogota only for them to deny allowing her to ship it back to me. Never doing any international shipping through Fedex again. Extremely frustrating experience.

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Never Again use FedEx international
, US
Feb 23, 2018 10:30 am EST

I will NEVER NEVER NEVER use FedEx to ship to Colombia... my story it's very similar to the customer that send a used laptop to Peru.
FedEx DON'T offer INTERNATIONAL services, deliver only within in the USA please it will safe us "customer" money and time because your international service is HORRIBLE!

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Totally Angry
, US
Aug 15, 2017 1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DO NOT SHIP FED EX THROUGH AN "AUTHORIZED FED EX RECEIVER!
Had 3 pieces of luggage shipped FedEx through an authorized FedEx shipper. All 3 bags were picked up at our hotel and then dropped off at a MailBoxes, etc. location (1 of 3) in Firenze, Italy. The date was July 28th, 2017 when Fedex received our bags. Yesterday, August 14th 2017 I received the last bag. I tracked our bags throughout their journey abroad - they traveled more than we did!
I made SEVERAL calls to FedEx International which over the course of a week involved 3 "personal" trackers and 1 supervisor. Wait a minute - did I tell you that FedEx has a "money back guarantee" if your bags do not arrive within 5 days from Italy? I was told on all my conversations with FedEx that I could not request a "refund" until ALL of the 3 bags were delivered to my house.
I called FedEx today and spoke with a representative from their Customer Advocate Department. I was informed that "because I used a FedEx "authorized" receiver - FedEx did not get the money directly - and they were unable (unwilling) to refund any money. $512.00 WAS CHARGED to my credit card but because FedEx did not handle the exchange personally they were not responsible. H-E-L-L-O ? FedEx picked up the suitcases! The "advocate" informed me she was unable to assist me and that I needed to call Italy. I decided to call my credit card company and asked them to REVERSE the charges. They agreed I had a valid claim and did so immediately. Gee - wonder how long it will take FedEx to call me now that they won't be getting any money. So glad I kept copies of everything.

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Adaephondelat
perris, US
Jun 03, 2016 8:22 am EDT

I shipped a package with FedEx on 09/21/10 from USA to Canada. It was a gift for my parents who were going to stay at a Canadian hotel for the weekend and come back to USA on Monday 09/27/10. I paid FedEx $68.99 for the package to be delivered on 09/23/10. However, they could not deliver it until 09/24/10, Friday. I received calls from them several times saying that I need to set up account with them to pay the $110.36. I spent several hours with many FedEx representatives to set up an account and sort everything out and stressed several times that the package be delivered that day. I check on Saturday, 09/25/10, and the package is not delivered. I call them and get informed FedEx Canada does not operate on Saturdays and said they will delivery on Monday 09/27/10. I told them that they are not going to be in their hotel because they and returning back and I requested the package back. I get charged another $68.99 for the package to be returned. I received the package on 10/01/10, after one week, even though I paid on 09/27/10. So in the end I paid total of $248.84 for a gift that my parents received 2 weeks late.
I called back FedEx about submitting a claim. They were diligent enough to call me to get paid for the duties and fees and not gets a call back saying they can not deliver the package on the last day it could be delivered. They refused to refund any portion of the total amount. On top of that the return package was packed poorly, which resulted in receiving back a broken bracelet that was the gift. Even though I packaged the bracelet in a hard jewelry box.

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Marisacuellar
, US
Dec 18, 2014 1:26 pm EST

I agree with the reviews . FedEx Peru is horrible . I sent a envelope with Christmas cards . I paid $85 here in U.S. and FedEx Peru is asking $ 29 more . It is unfair . I hope this problem can be solved before Christmas .

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Suckered by FexEx Peru
, PE
May 30, 2013 10:02 am EDT

FedEx in Peru is a complete joke and e extremely expensive to use.
My vet shipped a small vile of blood from Lima Peru to the Kansas State University rabies laboratory using FedEx. I spent a lot of time and money to get the white cells of blood in that little vile. It was packed in a small box containing ice to keep it cold. It was picked up a Friday afternoon, the cost for the FedEx shipping was $146.42, they told my vet it would get there in three working days. It Thursday today and I called the University it has not gotten there yet, so I looked at the tracking once again and it is still sitting in Lima, only 25 minutes from my house. I called FedEx International in the USA and they told there was nothing they could do, the local FedEx had to deal with it. I called the local FedEx they were just as lost. I gave them all the information once again and told them I had expected a professional service which I never got. I got no explanation from them and was asked to give them my phone # so someone could contact me during the day. It has been almost an hour an I have not heard back from them.
My vet was told three working days guaranteed, the three days have past and still resting in Lima with the ice melted. The test is need for our dog to be able to go to Germany with us. It is required by the German government. In all I spent well over $250 and a whole days work to do this and FedEx messed it completely. I will probably have to do it all over again. Thanks FedEx. The university of Kansas had recommended using FedEx, so I did and got crap from them.
The funny thing, it is almost a joke, I have used them in past with documents sent from Lima to Florida and got basically the treatment. Way way expensive (around $150) and it Would get there five or seven days later. I wonder how can a professional company survive internationally with such horrible service. Hope I never have to use FedEx again, specially in Peru. Hope this is helpful to somebody or they will find out for themselves.

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4:38 am EDT

FedEx Serious offense

This is with reference to Auto Solutions invoice # 843 amounting Rs.27, 355/- (twenty seven thousand three hundred and fifty five only) issued date January 02 2008 against the repair of FedEx vehicle HYUNDAI SHEHZORE Registration No. KN-3530. I would like to bring into your kind notice that to recover this amount, Auto Solutions has many times requested FedEx staff through phone and personal visits but every time FedEx staff used the delaying tactics and wasted the precious time of our staff.

However, about a month Mr. Humayoun, Accounts person of FedEx explained that the invoice has misplaced by the office hence need a fresh copy. However, upon his request a duplicate copy of invoice was issued to FedEx on March 19 2008. This also showed the negligence and incompetence of your staff.

Despite of the continuous follow up by Auto Solutions and commitments from your end the issue is remained dishonored. On responding to our respected Associate Partner Mr. Humayoun misbehaved and threatened him to face the consequences of demanding due payment. I would like to bring into your notice that we strongly condemn this attitude of your staff and all the delaying tactics. It is further stated that no further telephonic conversation will be carried out with FedEx staff and only written explanation from your side will be honored. I hope that being a senior member of your team you will seriously look into this matter.

It is further stated that Auto Solutions reserves all the legal rights to recover its pending amount.

With regards,
ABDUL QADIR.

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Raja
,
Jun 12, 2008 4:21 am EDT

Your Accounts Person namely Mr. Hamayoun at Blue Area Islamabad Office has misbehaved and threatened of dire consequences to our esteemed senior staff member while follow up for pending invoice.
FedEx Islamabad owe an Invoice on account of repairs and maintenance of their vehicle from our company. they have not cleared their dues.
We strongly condemn rude attitude and non payment from your kind end.

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SWEETBOY
, PK
Nov 14, 2010 9:03 pm EST

I have a very serious issue to discuss today and thats about a person in Peshawar branch of FEDEX his name is MUMTAZ he is a black mailer and racist and ppl are sick of that man i dont understand what is that man doing in such a well known organisation he is ruining organisation reputation .
rude and arrogant man because i am sure FEDEX never tried to go over there and check him out what is he doing a briber and a thieve sick of such ppl now now just Pakistan's bloody department but we have to face such ppl in such organisation huh?

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SWEETBOY
, PK
Nov 14, 2010 8:59 pm EST

there is a guy in Peshawar FEd EX office his name is MUMTAZ believe he is treating ppl like FEDEX is his own property and he is not an employee he is a blackmailer and extremely rude person i dont know what is that bloody doing in such a well known organisation . a racist and ugly person ppl are so sick of him.

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against illegal alien
Brighton, US
Sep 12, 2010 9:40 pm EDT

I've been noticing that FedEx in MA has been getting rid of the workers who are American and been working with some cheap contractors who do not have their legal papers. They have a social security and driver's license, but no proof of residency in the US. And not to mention that the drivers do not speak English properly. You can't understand them, just lack of communication.

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Rao
, PK
May 23, 2009 12:41 pm EDT

Issue Resolved...no more complain...he was an innocent guy
Today Fedex staff member, Named Mr Yasier, cell no. [protected] really misconduct us. he was saying 1 pm that he is on the way to deliver our package. At 6. 30 pm we try to call him at least 10 times, but he didnt pick the phone. This package includes very very important documents and it was very necessary to get them asasp.
I am really in anger and want serious action against him

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Superstar
Cedar Hills, US
Dec 13, 2008 1:12 pm EST

I am new small business owner and fell into the "FedEx" is THE company to use. My packages must arrive on precisely the date and time marked as they are medical in nature and the patient is usually at the office. I have had charge variables from $20 to $40 to the same area for the same service. I the got my first statement/invoice of charges and about puked. I then called to get a business account that promised much lower rates for all of my delivery areas however, I was kept in limbo over my first packages sent that the contract was retracted and penalties, extra fees and collections are involved. This, I would never agree, is 'best business practices.' The status of the small business is still so unknown with the new
Presidential programs coming up - FedEx seems to be preying on the very economic group that has kept them viable. Billionaires don't ship much, they go pick it up or but it and bring it home on their private jets. The middle class is what has kept America moving, growing, and perpetuating the 'dream' in those that live within and outside Her boarders. FedEx nearly went under and it was the middle class that kept them alive and injected cash and loyalty into that flailing company. The same consideration for those people would be a new way to do business but a sure way to stay in business!

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cardboard
Norco, US
Dec 13, 2008 12:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fedex often overcharges us without prior authorization. Sometimes they overcharge just a few bucks and sometimes $20 or more. Their website defaults to "no signature required" lately which hasn't been there before. I guess they decided to not be responsible for delivery anymore.

R
R
Raja
,
Jun 12, 2008 4:43 am EDT

FedEx staff lacks in professional spirit, attitude and respect. Furthermore, their complaints department do not respond to any of the complaint.

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2:31 pm EDT
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We are a retail store in Yakima, WA. I have used FedEx for over a years for shipping our merchandise from our online website store. FedEx continues to charge me for onsite pickup which equals $12.00 each time I use their services. I have never had a package picked up at my store. I have always driven to an 'Authorized FedEx Drop Off' location. After...

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ComplaintsBoard
T
7:55 am EDT

FedEx Telling lies to get free food

Two fedex drivers comes to the store atleast once a week out of Dallas Tx and get a sub from our subway, two weeks ago they told my supervisior that I was rude to them and wouldn't fix them a wrap, I got wrote up and my job threaten. I do not work the subway section of the store, they got free subs but what they don't know is that we have camras up that found these drivers in a lie. Just here recently they have done it again to another girl to get a free sub, they told her that they new the division manager real well, she also got into trouble. The worst part is our division manager won't look at the video tape he just believes the drivers but three of our store manangers has seen the tape. It's bad when these two cheap ###s would do anything to get free food.

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1:24 am EDT
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FedEx Liars

I received a door tag yesterday from FedEx. They have a package for me. I waited at home ALL DAY today. No package arrived, although the FEDEX driver said he tried to deliver it at 4:25pm today. I was here at that time, waiting for the package. It never arrived. The driver LIED to FedEx. He did not even try to contact me. He never came near my door. No door tag was left for me today. I doubt the driver even came near my home.

This is an exact repeat of my last experience with FedEx Ground, several months ago. They said I could pick it up at their office in San Jose. More than 20 miles from my home. They did the same thing then, claiming they tried to deliver it, when no one came to my home that day.

FEDEX ***. If you send it by FedEx to me, you will get it sent back to you, because I will not drive anywhere for a company that lies to me.

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M
mangi
Wichita, US
Apr 18, 2009 9:47 pm EDT

I missed A FedEx Delivery on Friday 17 around 5:30 PM. I called them to see if I can pickup the package that day they said office are closed around 6PM. They will attempt redeliver Saturday 18 April 2009. I stayed home all day waiting for the package, I didn't go anywhere. Here come 7:50 PM no body came through the Door no Track pass by or nothing of FedEx. I went online and Tracked my Package and surely there is a message "Customer not available or business closed". I called FedEx they said nothing they can do and my package will be available for pickup on Tuesday or if I want then to attempt delivery on that day. FedEx is a big Liar their workers definitely lies that they have tried to deliver a package while they didn't even try. No note nothing straight out lies. Very very inefficient bad liars.

Y
Y
Yasir AlBaddry
,
Jun 07, 2008 6:20 am EDT

I have a complain about the delivery of documents I had send it one week ago to Basrah Iraq and these documents are very important and they should had delivered it on Thursday but till the time of this letter (Saturday) no body delivered it and when we call them in the sender office (Muscat – Oman) they cry on us and say it had been delivered and when we call on them office in basrah & Baghdad they say it is still in the way?
Are they liars? Or are we stupid?
I have the number of the document and all the necessary things, so if some body contacts me regarding it I will be happy.

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Always delivers my packages to the wrong house. was posted on Jun 18, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1776 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
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    +33 140 855 660
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    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 19, 2024

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