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FedEx Customer Service Phone, Email, Contacts

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FedEx Complaints 1758

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8:56 am EST
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FedEx christmas package delivered to wrong house

Two families worth of Christmas gifts shipped via FedEx did not arrive as shipped on Monday, Dec. 22nd. When I called FedEx told me the driver had delivered it to the wrong address. They gave me the address is was supposedly shipped to, and told me to try to go get it there (isn't that their job?). My sister went to that address, it was an empty lot. Long story short . . . . After only a few days, FedEx tells me that there is nothing they can do, that it's lost. The didn't even try. Their best attempt was to ask the driver if he remember delivering it . . . .yeah, right at Christmas time . . . . . seriously! The sad thing is that there were items in there that can't be replaced (hand-made items that tooks hours and hours to make and very expensive Senior pictures). You'd think that if you wanted something to be sure to arrive, you'd send it FedEx, but I guess not.

As an aside, my sister sent her stuff to us via US mail and it arrived in 2 days!

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Jim
, TW
Jan 19, 2009 10:46 am EST

I shipped two packages separately to my mother for Christmas by FedEx. She received one package but never the other. When I filed a claim they showed two signatures which were both identical. One was definitely a copy. They tried to say she had signed for both packages but only had one signature and an identical copy of it claiming she had signed for the second package. This was definitely a cover up by someone, which by backing this obvious copy of a signature is very damaging to FedEx's reputation. I really feel this is infringing on fraud and if they claim that second duplicate copy is a valid signature then that is forgery.

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FedEx don't you ever trust them!

Look what I've got:

From: fedex express
Subject: Dear Lucky Winner
To:
Date: Friday, December 26, 2017, 1:40 PM

Dear Lucky Winner,

Be informed that your email address won you a prize sum of £550, 000.00GBP
in MOBIL OIL NIGERIA LIMITED 2017 XMAS AND NEW YEAR Email Promotion.Contact
FEDEX EXPRESS COURIER COMPANY to deliver your winning certified Bank cheque
to you, with your informations below.

FullName...
Telephone number...
ContactAddress ...
Country...
Occupation...
Sex...
AGE...

NOTE
you are not to pay for delivery charges of your winning cheque, you are to
pay just $100 for the security keeping fee to the courier company.
The Mobil oil company Nigeria would have paid for the security keeping fee
but do not know when you will get incontact with the courier company inorder not to cause demurrage.

Mr ADEBAYO ADEKUNLE
Email:[protected]@live.com
Tel: +234 [protected]
Website: www.fedex.com

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Bing Zhu
Fullerton, US
Nov 20, 2012 10:19 am EST

We were expecting the parcel (weighs 8kg) because FedEx web sites showed the parcel is on their delivery vehicle on November 19, 2017. But their web sites showed the "Customer not available" exception at noon. I called their Customer Services at 12:30pm and asked them to deliver the parcel on the same day. A lady of FedEx called me at 1:30pm, she asked me what time is good for us. I answered that anytime is okay with us since my wife and son are home. At 5:28pm, the lady called me and said that they cannot deliver the parcel on the day and asked me to pick it up.
I do not think the parcel was really on their delivery vehicle. FedEx is cheater. We paid it for the door-to-door services but they force us to pick up the 8kg parcel. This bad experience tells us DO NOT use FedEx any more.

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Larry
Lafayette, US
Apr 20, 2009 3:21 pm EDT

Dan if you believe that the e-mail is real, I have some ocean front property in Kansas that I will sell you at a fair price!

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dan
, RO
Jan 29, 2009 9:46 am EST

I receive this email and I want to now if is real or no.how I can now?
550 000 00 GBP is real or not?

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4:23 pm EST
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FedEx poor customer service

The best measure of a company is what happens when things go wrong. I have used FedEx for over 10 years - on Ebay which does not support FedEx in their shipping tools. Though I eventually was paid (less than I asked for), the ordeal was at times laughable. This is the first time an item has been damaged in shipment. Fine. Their handling of it was horrible. I sent a letter detailing the experience with no response from them. Here are the things I had to go through.

1. When I first called I was told that a damage call tag could be issued by either myself or the recipient and it could be returned to either one of us.
2. I had to call three times to get the correct claim form because there were old addresses showing up on the copy sent to me.
3. The recipient scheduled a damage call tag for Friday Nov 14. The person who took the information scheduled it as a regular call tag, so he had to cancel the pickup and reschedule the damage call tag.
4. Your inspectors must need glasses because they did not find the damage which was completely obvious.
5. A replaceable part was damaged on the contents, a musical instrument. I ordered the part and sent it to the recipient. Given the information in item 1, he scheduled for the damage call tag to be returned to him.
6. The stick showed up on my doorstep two hours before I was to leave for a week long trip. I called and was repeatedly told that damage call tags are always returned to the sender. Both the person I first spoke with and the person handling the claim seemed to think by repeating this would somehow help me. When I told them I don’t need to hear it again, they got testy with me. It’s not my fault I was given wrong information
7. It was during this phone call I found out the claim was denied due to item 4. I challenged it and was told I could have an on-site inspection (which I was told you did not do in the first place, huh?). Of course I had to wait over one week since I was leaving town.
8. The item is a musical instrument. The recipient had scheduled non-refundable lessons and missed four of them due to this ridiculous run around. He lost $220, and I have refunded him $200. I faxed an additional form with an increased claim amount of $500 which was ignored.
9. The claims person assigned to this did not return my phone calls.

Since it is easier to use UPS or USPS on Ebay I guess I will do so. FedEx doesn't seem to care.

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I am a former employee who worked at Fedex Ground in Keasbey, NJ from 10/2007 to 09/2008. When I started working at this company, I learned about a tuition reimbursement program that very much attracted me to work there, even though this job was quite a distance away from my home in Newark, NJ at that time. I left the company in late September 2008 due to...

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3:48 pm EST
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FedEx failed next day delivery

I had 4 boxes delivered next day from Tampa, Florida to Manhattan. All the packages are reported by FedEx tracking as having arrived in Newark, and 2 of the boxes were delivered on time. Unfortunately, FedEx can't be bothered to deliver the other 2 boxes for another 2 days. Having paid for next day delivery, you would expect FedEx to at least put some effort in. The boxes are sitting less than an hours' drive from my home, and it's going to take them a further 2 days to deliver something that should have been next day. FedEx are truly useless.

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Update by Dave
Dec 24, 2008 3:58 pm EST

Ok - it then gets better. Now whenever I contact a representative they refuse to answer any of my questions and just hang up on me. This company is truly useless.

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daphne12
Hamilton, US
Jan 27, 2009 3:21 pm EST

I was stuck waiting home all day for a package that I paid extra for 2 day delivery. Finally, since I had email tracking I checked and the driver claimed he could not get here because of snow! It snowed yesterday! The roads are clear, the kids went to school, UPS is out delivering but Fedex couldn't drive. My mailperson made it...but these lazy amateurs can't drive. He was back at the station before 3 p.m. lazy jerk.

We have a business and util8ized Fedex exclusively, UPS, you are about to get a LOT more business.

FEDEX SUX!

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Beka
Floresville, US
Jan 27, 2009 8:58 am EST

I had a package due Friday January 24th. When I tracked the package that day to ensure it was on the truck for delivery, it had apparently been "left at the door". This was a business delivery and we are open 8 to 5. Someone is always here. When I called Fed Ex immediately I was told the driver would be notified and that he should still be in the area. He can retrieve the package and deliver it to the right address. Didnt hear back. Called the next day and was told that due to it being Saturday only customer service is open. I needed to call back Monday because they had no way of talking to the driver. I called back Monday and was told my package accidentally was sent home delivery and they workl tuesday through saturday. So now I have to call back Tuesday. Now I am told about their two day policy. So it is now Tuesday and when I called I am told that the driver has until end of the business day and then I have to contact the seller and have them file a claim and have the package re-sent. Which doesnt do me any good because the item ordered is a retirment gift for an employee who had been with us 30 years and the party is this Friday. I seriously doubt they can get the package here correctlty. So Fed Ex is completely worhtless and they have lost our business. NO ONE at that company have seemed to care about customer service...they have been more concerned with not bothering the driver...which is the idiot who can not read an address correctly. It's sad. If this company ever goes under I do not feel sorry for anyone who loses their job.

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3:42 am EST
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FedEx beware!

One more scam!

FedEx Courier Service, West Africa
Edo State. Nigeria
2nd December, 2008
CPEL/OWN/9876
Parcel No EG2272.

Compliments of the day,

I will feel no guilt if you final forfeit your Bank Draft worth of $800, 000.00(USD), so it is now left for you to decide if you want to pay for the safe keeping fee of your parcel or not...

I would [not?] blame you for your skeptism considering the high level of internet scams these days, because alot of innocent victims have been scamed/frauded using the names of lottery companies, but i think my explanations and send you your shippment details should have removed all worries from your mind by now, because you are about to be richer immediately you send the safe keeping fees.

i will want to let you know that the way you have choosen in making the payment is against our policy, as far that the parcel is with us in west africa, that means the payment will be send to west africa. You are our beneficiary, you have nothing to worry about, you should count yourself very lucky, I for once have never be so lucky like this.

So you are hereby inform to think about this very well in order for you not to loose this great opportunity which millions of people are looking for now you have it in your hands and you are playing with it, I believe I have told you what you need to know and how to go about it, and if you know you are not confortable with this please do inform this office so that your funds can be return back. Thanks for yours understanding.

Yours Sincerely,
Mr.Mark Aderson
(Senior Delivery Officer)
Tel: +[protected]
2008 FedEx INTERNATIONAL.

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FedEx non delivery to addressee

FedEx were supposed to deliver a package to a house guest of mine. Instead of bringing the package to the house, they telephoned to say they were leaving it at the local post office, which is 20 minutes away by car, and usually involves waiting in a queue for 40 minutes. When my house guest finally got to the post office window, she was given the package with no further ado. Several days later, when she had left the country, I received a call from FedEx saying there had been customs duty pay (on 3 Obama Tshirts and some Obama stickers), and they expected me to pay. I explained that the recipient of the package was no longer in Italy and that I certainly wasn't going to pay, not least because if they had delivered to the door, as they were paid to do, this problem wouldn't have arisen. Four weeks later I receive a letter with a bill from FedEx, addressed to me. I have returned it unopened to their Milan office. I would like to lodge a formal complaint about their disservice and prevarication.
Kate Singleton

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12:35 pm EST
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FedEx customer disrespect

I was processing my international document shipment on Fedex.com and I noticed that Fedex now does not allow to request a signature from the recipient. It defaults to "no signature required". I selected "Documents No Commercial Value" and I do need a signature, cause these are legal papers that need to be signed for. No such option at Fedex.com. Indeed Fedex.com never has been a user-friendly website. I called Fedex international support, they told me that I'm wrong, that there is an option for a signature... well, there is none. The female rep. kept arguing and wasn't very friendly, kept interrupting me not letting me explain the problem, then the Fedex representative put me on hold and I waited exactly 30 minutes before I hung up. Then I called again, the other lady was polite and transferred me to "Cindy" who had the same voice as the one
that out me on hold forever, yet she said she's not the same person. She kept repeating that it's not true and that there is an option for a signature and that I must enter a value, but I kept explaining to her that documents do not have a monetary value yet I need a signature of the recipient, and I entered a value and more problems popped-up and she put me on hold and soon after she hung up... I then went to UPS.com and shipped my shipment with no problems with documents and a required signature and even a delivery confirmation option was here. I don't mean to use UPS all the time, I need o use Fedex too, but after several such experiences I'm thinking of removing Fedex from my company's shipping options. Now especially that Fedex has been spamming us with "DHL's gone, use Fedex" messages, while we never used DHL let alone within the USA.

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Bill Whitaker
Fairport, US
Apr 08, 2009 2:55 pm EDT

Unfortunately, you reached a third party call-center agent who really didn't not have the interest of FedEx or you the customer at heart. Appears that they simply did not want to help. As a consumer, you did right to shop around.

Get the skinny on FedEx:
http://urlmin.com/fedex

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6:25 am EST
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FedEx email

Dear Customer!
We have been waiting for you to contact us for your Confirmed Package that is registered with us for shipping to your residential location.We thought that the sender gave you our contact details and that you would have contacted us sooner.We would also inform you that a letter is also attached to your package.However, we cannot quote its content to you via E-mail for privacy reasons.
We understand that the content of your package itself is a Bank Draft worth $800, 000.00 USD, in FedEx we do not ship money in CASH or in CHEQUES but in Bank Drafts only.
The package is registered with us for mailing by your colleague, and your colleague explained that he is from the United States but he is the United Kingdom for a three (3)month Surveying Project. for he is working with a consulting firm the united kingdom. We are sending you this E- mail because your package is registered as a Special Order.
What you have to do now, is to contact our Delivery Department for the immediate dispatch of your package to your residential address.Note that as soon as our Delivery Team confirms your information, it will only take us one working day (24 hours) for your package to arrive at its designated destination.For your information, the VAT & Shipping charges as well as Insurance fees has been paid by your colleague before your package was registered.Note that the payment that is made on the Insurance, Premium & Clearance Certificates, are to certify that the Bank Draft is not a Drug Affiliated Fund
(DAF) neither
is it
funds to sponsor Terrorism in your country. This will help you avoid any form of query from the Monetary Authority of your country.
However, you will have to pay a sum of £125GBP to the FedEx Delivery Department for the Security Keeping Fee of the FedEx company as stated in our privacy terms & condition page. Also be informed that your colleague wished to pay for the Security Keeping charges, but we do not accept such payments considering the facts that all items & packages registered with us has a time limitation and we cannot accept payment not knowing when you will be picking up the package or even respond to us.So we cannot take the risk to have accepted such payment incase of any possible demurrage.
Kindly note that your colleague did not leave us with any further information.We hope that you send your response to us as soon as possible because if you fail to respond until the expiry date of the foremost package, we will refer the package to the British Commission for Welfare as the package those not have a return address.
Kindly contact the delivery department (FedEx Delivery Post) with the details given below:
FedEx Delivery Post
Contact Person:Stephen Anderson
fedex.[protected]@live.com
Tel: +[protected].
Kindly complete the below form and send it to the email address given above.This is mandatory to reconfirm your Postal address and telephone numbers.
FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
COUNTRY:
Kindly complete the above form and submit it to the delivery manager on:
fedex.[protected]@live.com
As soon as your details are received, our delivery team will give you the neccessary payment procedure so that you can effect the payment for the Security Keeping Fees. As soon as they confirm your payment receipt of £125GBP, which is also $250USD.
they will not hesitate to dispatch your package as well as the attached letter to your residence. which usually takes 24 hours being an over night delivery service.
Note: that we were not instructed to email you, but due to the high priority of your package we had to inform you as your sender did not leave us with his phone number because he stated that he just arrived the United Kingdom and he has not gotten a phone yet. We personally sealed your Bank Draft and we found your email contact in the attached letter as the recipient of the foremost package.
Ensure to contact the delivery department with the email address given above and ensure to fill the above form as well to enable a successful reconfirmation.
Do not reply this email because this email account is not monitored.Send your details to:fedex.[protected]@live.com
Yours Faithfully,
Mrs. Margaret Blaire.
FedEx Online Team Management.
All rights reserved. © [protected]
----------------------------------------------------------------
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This E-mail is only for the above addressees. It may contain confidential or Privileged information. If you are not an addressee you must not copy, distribute, disclose or use any of the information in it or any attachments.
----------------------------------------------------------------
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--------------------------
FEDEX INTL>>>LICENCE OF FEDERAL EXPRESS CO-OPERATION.

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MR.E W
Houston, US
Jun 18, 2010 10:47 am EDT

WELL YES OR NO

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MR.E W
Houston, US
Jun 18, 2010 10:44 am EDT

i got one of those letters also, so what are you saying is thecompany kwm real are is this a scam and are you fedex, s thanks EW

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FedEx overcharge for slow computers and faulty software

I went to a Fedex Kino's location to scan 2 documents. Had the worst experience of my life and came back seething. Here is the list of things that went wrong:

1. First of all, no signs anywhere stating where the scanner was. I had to hunt around the whole store till I found one.
2. When I looked at the prices, it was 40 cents per minute for the workstation with the scanner.
3. That workstation had atleast 4 different kinds of software for scanning documents, with NO instructions on which one to use.
4. 3 out of the 4 did not work, wasting my time and racking up the mins on the workstation.
5. When I asked a Fedex employess who came and sat at the workstation next to me, she told me to use the 4th one and looked at me as if "You should know that". which I obviously couldn't have known. Any software installed should be working, otherwise not be installed.
6. Thsi same employee acted annoyed, even though all she was doing was durfing the net!
7. Next I needed to get some passport photos taken. When I stood in line for 15 mins to get the attention of the customer service people, no one came to the desk and even though I could see some of them in the back, they did not even bother to come and ask me if they could help me with something.

I would liek to say they have lost a customer forever, but given that they are the only ones around that do all office document services around here. I don't know what my options are!

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I was driving to work today(11/18/2008 6:15am); traveling North on I-65 through Brentwood, TN. I was in the second lane from right of 4 lanes with cruise set at 68mph in a 70mph zone. A Fed Ex truck rapidly pulls in behind me and drives no more than 5 of 6 feet from my bumper for a mile or two. He finally changes lanes and passes me and as he does he flip...

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1:50 pm EST

FedEx lousy customer service

I HOPE FEDEX READS THIS!

I am incensed! I had a package 1st attempeted delivery on Nov. 5. On that evening, when I received the door tag after coming home from work, I immediately called Fedex to ask that the package be re-delivered on Saturday, Nov. 8. Well I was told by the rep on Nov. 5 that I would probably still have a re-delivery attempt on on the next day, Nov. 6, but that they will mark the package for delivery on Saturday Nov. 8. Well as the rep told me, Fedex did attept re-delivery on Nov. 6; they also attempted re-delivery on Nov. 7, despite my call to them. I called back again on Nov. 7 and explained that I called on the 5th, yet I still got a door tag on my door marked, "FINAL DELIVERY." The rep I talked to on Nov. 7 still insisted that I would get the package on Saturday Nov. 8, as I requested. Well, that did not happen. Sadly, at approx. 3:20 PM on Saturday Nov. 8, I called Fedex AGAIN, as it was getting late, and still no delivery. I was then informed that the package was not out for delivery, as it had been attempted delivery 3 TIMES! I explained that the point of my calling them on Nov. 5 was to ask that the package be re-delivered on Saturday to keep the driver from trying to deliver the package when I would not be at home. The rep that I talked to on Saturday informed me that the information never filtered down from customer service to the driver!

So, part two of this is I immediately ask to speak to a supervisor, and then I was transferred to Fedex's Customer Expierience Center in Cincinnati. I talked to Tina. Tina was nice, and after I explained this fiasco to her, she was appologetic. I asked her if the package could still be re-delivered for Tuesday Nov. 11, as it is a holiday, and I would be at home. She said that she would put it in the system, and she contacted the terminal to mark it for re-delivery on Tuesday Nov. 11.

Now it is Tuesday AM around 10:20. I decide to call fedex to confirm that my package is out for delivery. Boy was I met with a surprise. I was informed by a lousy rep in my terminal that the package, "would not be re-delivered because the driver already attempted delivery three times." I told the rep that I called last week to have this delivery scheduled, Fedex dropped the ball, so get this guy out here to do his job! Well, she told me, "Fedex drivers are independent contractors and they can refuse to deliver after they have attempted delivery.

So, to make a long story end...Fedex basically told me, "Yeah, we screwed up, but due to outsourcing, this is the best customer service we can provide. We can not make the driver come back out to your residence. The driver has told us that he had to walk up 3 flights of stairs, the boxes are heavy, his truck is now full and he is not re-delivering the package, even though it was our fault that the driver did not get the message that you called."

I guess I should become an independent contractor so I can tell my employer what I will and will not do! I now officially hate fedex. Big business in this country with all this damn outsourcing is out of control. No one is accountable anymore, and these businesses are so large that they really don't care what happens.

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FEDEX HELD PACKAGES HOSTAGE
Carlsbad, US
Apr 04, 2011 3:04 pm EDT

WE ARE A PRODUCTION COMPANY CALIFORNIA AND NEW JERSEY, PROVIDING NEWS FOOTAGE TO TV STATIONS AS PART OF OUR DAILY BUSINESS.

OUR PRODUCTION MANAGER TENDERED 5 FEDEX ENVELOPES TO A LOCAL FEDEX DEPOT ON SATURDAY FOR DELIVERY FIRST THING MONDAY MORNING TO OUR NETWORK ACCOUNTS FOR LIVE BROADCASTS.

FEDEX HAD DECIDED THAT OUR ACCOUNT HAS HAD SOME FORM OF FRAUDULENT ACTIVITY (THAT THEY REFUSE TO DISCUSS, DOCUMENT OR REVEAL), SO THEY HAVE REFUSED TO DELIVER ANY AND ALL OF OUR PACKAGES.

THERE WAS NO ONE TO DISCUSS THIS ISSUE WITH FEDEX OVER THE WEEKEND AND WHEN WE WERE ABLE TO CONTACT THE FEDEX SECURITY MANAGER ON MONDAY MORNING, WE WERE TOLD THAT THE QUESTIONS WE WERE ASKING ABOUT OUR TIME VALUE PACKAGES (WHY, WHERE, WHEN) WOULD NOT BE ANSWERED AND THE PACKAGES WOULD BE RETURNED TO US.

MAY I SUGGEST THAT THERE MUST BE A BETTER WAY FOR FEDEX TO DEAL WITH LONG TERM BUSINESS CUSTOMERS AND CLEARLY FEDEX HAS NO IDEA WHAT THAT WAY COULD POSSIBLY BE.

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Disgruntled CA Resident
Sanger, US
Jun 04, 2010 7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am currently going through the same thing. I needed to reschedule a package delivery as I am a teacher and can't take a day off to wait for a package at home. Unfortunately it has now been a week later and still no package, and I did leave a note on the door that they could even leave it without a signature. They haven't even tried to deliver it. So I called and I hope to God that the package is where it is supposed to be tomorrow when I drive to pick it up or I am going to go off on some poor customer representative and then their supervisor.

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Alex19856985
, IN
Mar 09, 2010 6:46 am EST

### FedEx

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Jason
Dallas, US
May 28, 2009 10:05 am EDT

If this happens again, just post a note on your from door for the delivery driver.

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7:05 am EDT
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FedEx fictitious delivery attempt

I was waiting all day for two FedEx packages today, October 24, 2008. Here are the tracking numbers:

[protected]

[protected]

My address is on a very large and well-known street in Chicago (Irving Park Road) and the building has very clear numbers above the door. I left a note downstairs to ring the top buzzer outside (which also has my name) or to call me (and left my number) and that I would come downstairs immediately.

I received the first package before noon. The driver called me before coming to the building (from a nearby address) and I met him downstairs. This worked out great.

The second package never came so I went to the FedEx web site to track it at 5:30pm where it said the following, "5:01pm customer not at home or business closed." I WAS AT HOME AND THIS FEDEX DRIVER IS TELLING LIES! HE NEVER EVEN CAME HERE TODAY. There was no note. They are supposed to leave a sticker or a door hanger, but there was nothing.

I called customer service and they very nonchalantly explained to me that I would just have to wait till tomorrow. So now I have to alter my plans and spend another whole day waiting for this package!

This is a horrible, horrible service. There is not even a complaint field at FedEx.com, anywhere on the site, for customer benefit and quality improvement. It is quite clear that FedEx does not care at all about its customers.

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vincent
,
Oct 31, 2008 10:54 am EDT

FEDEX claims they delivered a 6 pound package to my door on october 29th, 2008 in Ashburn VA. I told them I never recieved it. Fedex went on and on about how the tracking number shows it was delievered and how they dont require signatures for just any shipment at my apartment building. UPS customer service on the other hand confirmed that they do require signatures on every shipment to my apartment. Thats because UPS cares.

I strongly believe FEDEX had trouble making the 2 day delivery and just scanned the package delivered. They probably never delivered it. My personal opinion is that they are a fraudelent company who will cause grief to many people all over. Hope my next shipment comes UPS or even from the post office.

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8:41 pm EDT

FedEx not receving packages on date

Fedex posted date on internet said would be delivered sat. Oct.25, 2008., called fedex and was told that package was on truck for delivery sat.. I missed work and stayed home for delivery.. Package was not delivered. Called sun. 10/26 & was told that no one was home for del. On sat. This is not true, I was home all day.,. Called monday still no package called fedex again to complain got noware like talking to the wall. Some one should be fired over this. My packages do not need signature the usual drop them off at front door. Also I was home all day. Fedex said no one was home, well why didn't he leave the package at the front door?
I lost a day work for some ones lie.

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userhelen
New York, US
Dec 10, 2009 8:53 pm EST

I had the same situation. They had the delivery date on the web site as December 7th. I was waiting all day. Took off work, didn't leave the house all day. They changed the delivery date that same date at night.
Unethical, terrible service!

ComplaintsBoard
D
6:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I spent the whole day waiting for my FedEx package today, checking the tracking number every couple of hours. Needless to say, it was important to me and supposed to have been delivered today, Oct 24, 2008. Last time I checked the tracking number was at 5:30pm and it said there was an attempted delivery (A LIE!) at 5:01pm, but that I was not at home!!! I...

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B
6:28 pm EDT

FedEx fraud through email

I got this messages in my e mail:
Greetings!
I have been waiting for you since to contact me for your Confirmable Bank
Draft of $535.000.00 (five hundred and thirty five thounsand United States
Dollars), but I did not hear from you since that time. Then I went and
deposited the Draft with FEDEX Courier Service, West Africa, I travelled out
of the country for a 3 Months Course and I will not come back till end of
december.What you have to do now is to contact the FEDEX COURIER SERVICE
as soon aspossible to know when they will deliver your package to you
because of the expiring date.For your information, I have paid for the
delivering Charge,

The only money you will send to the FEDEX COURIER SERVICE to deliver your
Draft direct to your postal Address in your country is $120USD)only being
Security Keeping Fee of the Courier Company so far.Again, don't be deceived
by anybody to pay any other money except $120USD) Dollars you are to pay
the Security Keeping Fee.
============================================
Contact Person: Mr.Daniel Cole
Email Address: [protected]@live.com
Telephone: +[protected]
=================================
Can you do something about this scheme?

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V
11:37 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

FedEx awful company

Fedex delivered my package today & left a sweet little door tag stating that they attempted to deliver my package, but no one is home so? Either pick it up or re-attempt to deliver tom. Let's rewind, I was taking a shower when i heard the doorbell (oops) i couldn't answer the door... that's when i notice the door tag & called the 800 immediately. Spoke to an associate & a reattempt will happen. Waited for 4 hrs, called FedEX, message of reattempt never processed. WHAT? Spoke to 2 more until the manager. Basically, all that i spoke to lied. Excuse-VILLE!

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G
8:22 am EDT

FedEx bank draft

Dear Customer!

We have been waiting for you to contact us for your Confirmed Package
that is registered with us for shipping to your residential
location.We had thought that your sender gave you our contact
details.It may interest you to know that a letter is also added to
your package.However, we cannot quote its content to you via email for
privacy reasons.

We understand that the content of your package itself is a Bank Draft
worth of $800, 000.00 USD, FedEx do not ship money in CASH or in
CHEQUES but Bank Drafts are shippable.The package is registered with
us for mailing by your colleague, and your colleague explained that he
is from the United States but he is here in Nigeria for a three
(3)months Surveying Project as he works with a consultant firm in
Nigeria West Africa We are sending you this email because your package
is been registered on a Special Order.

What you have to do now, is to contact our Delivery Department for
immediate dispatch of your package to your residencial address.Note
that as soon as our Delivery Team confirm your information, it will
take only one working day (24 hours) for your package to arrive it's
designated destination.For your information, the VAT & Shipping
charges as well as Insurance fees have been paid for by your
colleague before your package was registered.Note that the payment
that is made on the Insurance, Premium & Clearance Certificates, are
to certify that the Bank Draft is not a Drug Affiliated Fund (DAF)
neither is it funds to sponsor Terrorism in your country. This will
help you avoid any form of query from the Monetary Authority of your
country.

However, you will have to pay the sum of £105GBP to the FedEx Delivery
Department being full payment for the Security Keeping Fee of the
FedEx company as stated in our privacy terms & condition page. Also be
informed that your colleague wished to pay for the Security Keeping
fee, but we do not accept such payment considering the facts that all
items & package that are registered with us have a time limitation and
we cannot accept payment not knowing when you will be contacting us
for your package or even responding to us.So we cannot take the risk
to have accepted such payment incase of any possible demurrage.

Kindly note that your colleague did not leave us with any further
information.We hope that you respond to us as soon as possible because
if you fail to respond until the expiry date of your package, we may
refer the package to the British Commission for Welfare as the package
do not have a return address.

Kindly contact the delivery department (FedEx Delivery Post) with the
details given below:

FedEx Online Delivery Post
Contact Person: Daniel J. Blunt
Email:[protected]@hotmail.com
Tel: +[protected]

Kindly complete the below form and send it to the email address given
above.This is mandatory to reconfirm your Postal address and telephone
numbers.

FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
COUNTRY:

Kindly complete the above form and summit it to the delivery manager
on: [protected]@hotmail.com

As soon as your details are received, our delivery team will give you
the neccessary payment procedure so that you can effect the payment
for the Security Keeping Fee. As soon as they confirm your payment
receipt of £105GBP which is equivalent to $210USD, they will not
hesitate to dispatch your package as well as the attahced letter to
your residence. It usually takes 24 hours being an overnight delivery
service.

Note that we were not instructed to email you, but due to the high
priority of your package we had to inform you as your sender did not
leave us with his phone number because he stated that he just arrived
Nigeria and he hasn't fix his phone yet. We indeed personally sealed
your Bank Draft and we found your email contact in the receivers
column as the recipient of the foremost package.

Ensure to contact the delivery department with the email address given
above and ensure to fill the above form as well to enable a successful
reconfirmation.

Do not reply this email because this email account is not
monitored.Send your details to:[protected]@hotmail.com

Yours Faithfully,
Mrs. Margaret Blaire.
FedEx Online Team Management.
All rights reserved. © [protected]
------------------------------------------------------------------------------
----------------------------
This E-mail is only for the above addresses. It may contain
confidential or Privileged information. If you are not an addressee
you must not copy, distribute, disclose or use any of the information
in it or any attachments.
------------------------------------------------------------------------------
----------------------------
FEDEX INTL>>>LICENCE OF FEDERAL EXPRESS C

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Delbert Taylor
,
Nov 25, 2008 6:55 pm EST

These people are modern cyber-pirates. At a time when most of us in the USA are suffering, these people are pulling the old "Bait & Switch" scam. Is FedEX condoning this action bt allowing these theives to use their service? If this action does not stop, I will be forced to report any and all activities to the authorities.
shame on all of those participating in this TERRIBLE SCAM during this economic crisis.

G
G
gsd
,
Nov 23, 2008 9:04 am EST

i got the same letter, i don't want to be with them but they are sending the mail continuously, can you do something about stop the mail from them...

ComplaintsBoard
M
4:28 pm EDT

FedEx poor customer service

This was my first time shipping with Fedex. Disgusting... I went to drop off location Guildford Copy Centre 9965 152 St Surrey, BC V3R4G5 the lady there refused to help us and said you dont pay here. No payment no help and started watching video on computer. Putting me in a shock, International company Like fedex has appointed drop off location like these where there is Poor customer service and in name of customer service a rude and head off person attending costomers. Date Oct. 6th 2008 Time 1:45PM Aprox.

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Valerie
Valerie
, US
Oct 13, 2008 1:54 pm EDT

I am sending you a complaint against Fedex. HP sent me a shipement for reparing my computer through Fedex on 9/18/08, I got a notice from my door it says Fedex delivered it at 9:30 am on 9/18/08 to my home but I was not at home and they will try to deliver it before 10:30 am on 9/19/08. I stayed at home called Fedex at 8:00 am on 9/19/08 asking them to deliver it to me as soon as possible and I waited at home for that. Nobody showed up, I kept calling Fedex about five times to let them deliver it to my home and I waited about 11:10 am on 9/19/08. There is still nobody came to my home, then I left for my business. I called Fedex again at 8:00 am on 9/20/08 about delivering the shipment to my home, they told me they can not deliver, I have to wait until 9/22/08. I called them at 7:00 am on 9/22/08 about deliver the shipment to me, I told them very clearly please deliver it to my apartment management office just beside my apartment because I don't have time to wait at my home. They told me it is OK, they will deliver it before 10:30 am on 9/22/08 to the management office. I called management office at 11:30 am on 9/22/08 to check if they received a package from Fedex for me, they said they did not receive anything from Fedex. Then I called Fedex asking they why, they told me the management offic was closed. I called management office again, they said the management office is open from 9:00 am to 5:00 pm M-F and there is always someone in the office. I called Fedex about 5 times again, request them to deliver to the management office on 9/23/08, they told me I have to write something with my signature to let the driver to deliver it to the management office before 10:30 am on 9/23/08. I wort a note about deliver the shipment to my managment office on my door with my signature to the driver and left home. I called Fedex at 11:00 am on 9/23/08 to see if the driver deliver or not, they told me the driver already delivered it to the management office. Then I called the management office to check the Fedex package, they told me they did not receive anything from Fedex and there is always someone in the office from 9:00 am to 5:00 pm everyday. I called Fedex again asking they why they lied and lied a lot of time to me? I also sent about 5 emails to Fedex customer service about the bad experience I had with Fedex. I called HP I did not receive anything from Fedex, HP also called Fedex asking them to deliver the shipment to the management office. Fedex never deliver the shipment to the management office, I told HP they should get refund from Fedex and never use Fedex again, because Fedex is such a bad service for people.

Thank you very much and looking forward to hearing from you soon!

P
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Peeko Sanchez
Pheonix, US
Dec 31, 2008 4:31 pm EST

If you read through the "Liabilities Not Assumed" section of FedEx's dis-service guide, you will find that they have excused themselves from virtually every mistake they could possibly make. The money-back guarantee is a lie and you WILL NOT BE REFUNDED if they fail to deliver as promised. They usually use the "bad weather " excuse, but don't stop there. I even had one customer dis-service rep of theirs tell me that in order to process a claim for damage, I had to provide an estimate for the cost of unbending a framed poster that was made and packed by FedEx Kinko's. The box was bent in half during transit. Unbend paper? Needless to say, I couldn't find anyone with those kind of superpowers, so we ate the cost of the poster (almost $200 and the shipping, $60) and had no poster at the event where it was to be used.

Unfortunately, my boss likes them because he owns stock in FedEx. I maintain a summary of the hours spent trying to fix their mistakes and the results (mostly negative) so that soon, I will be able to convince the boss to switch to UPS. It has become so frustrating knowing that when I call customer service, the first thing they will do is excuse themselves from any wrong-doing rather than apologizing or working to resolve the problem and make the customer happy. And I'm sure that's intentional in order to discourage people from attempting to recover their losses.

The most recent incident was a x-mas gift sent by us to an investor that arrived broken and a day late. They have an excuse for both mistakes: they don't pay to replace or repair ceramics, and of course, bad weather made them late.

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penab1
Grantham, US
Nov 03, 2010 9:29 pm EDT

holy crud, BROKEN PRODUCT is all i have to say? yes! they sent me a freaking broken sub woofer. a crack in the rockford fosgate logo, look up

http://www.bargainunlimited.net/servlet/the-1781/Rockford-Fosgate-P1S812-12%22/Detail?gdftrk=gdfV21887_a_7c254_a_7c638_a_7c38056106

i ordered it from here, and they showed pictures of MY exact product... it comes in the mail... BOOM! big freaking crack on the cover of my speaker, and it makes a ratling noise!

S
S
smoon
, US
Oct 05, 2009 5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Our company uses Fed Ex for all our shipments, samples, overnight, etc. We never had problems until recently. We have an account with them and we usually drop off our package, we sent a sample of paperboard weighting 1 pound, but they charged us for 68 pounds. We requested a refund and even told them we would stop using them and they said there is nothing they can do. I have a bill here for $48 for a one pound package to go about less than five miles down the street. I would have save myself the time and money if I just went myself!

R
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Robert koay
, MY
Aug 30, 2009 1:14 am EDT

To fedEX,
I feel very disppointed with the customer service. On 28/08/09 i have the shipment from singapore to Penang very urgently. Then i make a call to customer service on 28/08/09 morning to let CS Know when the shipment delivery to FedEx penang ware house. Please give me a call so that i call arrange my own pick at FedEx penang.

On satuday 3 pm I had going online to checked FedEx tracking number [protected] and found that the shipment have already arrival to penang on satuday morning. but i was not recived any call from FedEx customer service to infrom me the shipment had arrival to penang. This shipment is very urgently and package with gel pack. Gel pack can last 2 days.

If the shipment have any spoil with the product who is going to pay for the lossing cost ?

Regards
Robert
[protected].

ComplaintsBoard
J
8:30 pm EDT

FedEx killed my dog

I was heading off to work, but I stopped to pick up my mail. I had my best friend, Niro with me, my standard poodle who was 31 inches tall. The mail had dropped, I had Niro on a leash . I went to pick up the mail, Niro spotted a pitbull loose across the street who the day before was on my property growling at me and my dog as i pulled my dog into the house. The next daywhen picking up the mail off the ground, Niro spotted the pitbull and pull the leash from my hand. My hands were weak from fribromyalgia and he took off so fast. By the time I turned my head and saw the Fedex van travelling fast, 40 miles per hour is the limit on the road, The Fedex driver hit Niro in the head and shoulder. The driver didn't stop as I screamed crying to stop! stop! help me!. repeatedly. I weeped in the middle of the road, trying to pick up Niro who weighed 65 pounds and was large. I quess there is alot to be said about an edrenaline rush. Yes, Niro ran into the street, but the driver who represents Fedex who takes such pride in their humanistic missions and donations really did a diservice to the human race let alone Fedex. He also lied on the police report stating that I stopped him and said to him " Don't worry, its not your fault, he does this all the time." What get Killed, run across the road?' He also said that he stopped, he didn't, only 2 blocks away, he wasn't in my sight, but noted on the police report that he did see me in the middle of route 70 and heard the screams.I can't imagine someone being so inhumane, not to assist in any way, shape or form. Such a disregard for life, for me and my dog, I certainly could have gotten run over, what was I to do? Leave him? I didn't know if he was still alive. To say the least I am not at all happy with the double standards of Fedex. I am following up, no it is not acceptable for the (human?) race to be so exalted from feeling any sense of compassion for one another. Critics that don't see the point of this need not to respond. I work for a State Forensic facility with people that have committed the most horrendous crimes, even they eventually take responsibility, I hope Fedex does, it is no different than losing a family member. He was also my therapy dog, as I have seizures.b

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Always delivers my packages to the wrong house. was posted on Jun 18, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1776 reviews. FedEx has resolved 164 complaints.
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    +31 800 0222 333
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    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
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    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    100%
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    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
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    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 19, 2024

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