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Direct TV / hijacking customers

1 United States
Contact information:
Phone: 1 (888) 333-DISH

I am a Dishnetwork customer. At times I find myself needing to contact Dishnetwork for technical support. I called the wrong number by accident. I call 1 888 333-DISH instead of 1 800 333-DISH. The 888 number is a number to a group call "Dish One Up" who is retail supplier for DirecTV. They mislead those of us who misdial the Dishnetwork number into believing at first we are calling Dishnetwork only to find that about 20 minutes into they are saying they are going to need to switch our service to DirecTV. I called about a problem about mty DVR and, thinking that I'm talking to Dishnetwork, they were immediately going to set up a new DVR...and add free channels...and this and that. So I'm thinking WOW Dishnetwork is really stepping up here when all along I'm talking to DirecTV. They wasted some of my valuable time with this deception and I'm sure they successfully hijack some customers (I stayed with Dishnetwork of course). I think the exploit the phone number thing and are terible for these deceptive practices. fell free to call them to check this complaint out but they are going to want your phone number right off. Don't give it to them just ask them if they are Dishnetwork and see how many times you have to ask...I asked 3 times before I use some colorful languge and hung up on them. [protected]-DISH (3474). Have fun!

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