DirecTV review: Cable service 1

I signed up for AT & T with Direct TV Service on 4/19/2025. They sent someone out to hook up the AT& T and I was told they would hook up the Direct TV box. He couldn't hook up the AT& T and said they would send someone else out in a few days. They did 2 people came out neither one hooked up the AT&T. One of them said someone would be back between 2 and 5 the next day. That would have been 5/9/2025. No one showed up. Ever. I noticed my credit card had been charged by Directed TV so I called and explained that it was never hooked up and was given a credit. Then on my credit card statement for this month I was charged again. When I called they said I had to cancel the service ( a service I never received) and they refused to refund my money. They are stealing money from me for nothing. I am a senior citizen and feel that I am being taken advantage of by them. I have never used the service and the first time that I called I should have been told that I needed to cancel the service. The supervisor that I talked to told me that I said I wanted to keep the service when I called the first time. That was a lie ! When I told him to go back and listen to the recording he said he couldn't do that. Why do they record there phone calls if they can't go back and see what was said. They steal from senior citizens I have MediaCom for cable service and I have had for about 10 years.