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DISH Network Complaints Summary

281 Resolved
1063 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network complaints 1344

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1:53 am EST
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I have been a faithful customer to Dish Network for nearly 8 years. My service was inadvertently interrupted during a period in which there was a billing dispute around April of 2023. The issue was finally resolved and credits were provided in order that I keep the rate for my Welcome Package. My card on file for debuting the monthly payment was compromised...

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8:09 pm EST

DISH Network dishtv "scrambled" channels

Just want to give you some constructive feedback.

We're in a hotel that uses dishtv. We/ve been here from Jan 25 until now, Feb 8.

I'm glad we got a chance to experience it. We will never get dishtv for our home. My biggest complaint is the number of times we have had "scrambled or weak signal" messages. Once the service was out all day.

I also don't like the way show, times, and channels are displayed. The channel number is far to the left, and by the time I have read the name of the show and the time, I can't see the channel.

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Mike Carey
Mesa, US
Feb 08, 2024 2:59 pm EST
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You are comparing a commercial setup to a residential setup. Hotels Dish is not the same as bars or homes. Also, the support for hotels accounts is through third parties, not through Dish.

Lastly, the message you mentioned is a TV specific message, not a Dish message. So, it sounds like the hotel you stayed at decided to save money and purchase inferior equipment across the board.

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2:42 pm EST
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DISH Network Your refurbished remote and lack of customer service.

You sent me a refurbished remote and I put all new batteries in it. It will not connect to the tv or receiver. I asked that you send a tech by to connect all this. You refuse to do so. Im having herniated disc surgery and recovery is 12 weeks. If you cant fix this issue, come and get this crap. I pay $1560 yearly so I can and will replace you.Acct. # isj7hglxxg83dbmjp and I will share with media.

Claimed loss: NO SERVICE IN BEDROOM

Desired outcome: SERVICE

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JAMES STREVEL
, US
Feb 02, 2024 11:51 am EST
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Why dont the remotes sent work with your equipment? We have to operate the t v manually and we have to turn it off manually. Whats the answer to having a happy customer?

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Mike Carey
Mesa, US
Feb 02, 2024 12:41 pm EST
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There is never a guarantee that their equipment will work with third party equipment. The only guarantee is that it will work with theirs or be warrantied to work with theirs. Their remotes work with MOST 3rd party televisions.

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JAMES STREVEL
, US
Feb 02, 2024 11:51 am EST
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EVEN with ALL new batteries, the lites on the remote STILL not work..

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Mike Carey
Mesa, US
Feb 02, 2024 12:39 pm EST
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So you have a defective remote. That’s an easy fix. They will order a new one. Sometimes, stuff happens, even to the most consistent of companies.

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Mike Carey
Mesa, US
Feb 01, 2024 10:15 pm EST
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They don’t send techs for remotes. They also do not send refurbished remotes, as remotes don’t need to ever be sent back.

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9:38 am EST
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DISH Network Boost Inifinite

Identity theft claim/fraud

Received a call Fri, Jan 5 said they were from Comcast Xfinity, said I needed new boxes to continue receiving tv service, just pay shipping handling of $20.

Jan 6 had $216 charge on my credit card

Jan 9 received package via UPS, from Boost Infinite

Jan 10 received call stating wrong package delivered, ups to deliver new label, I'm to return package

Jan 11 received phone call to install/activate phone service from Boost infinite. Told by this person not to give package to UPS, scam, they would send label for return. Told me to file fraud/identify theft claims, notify 4 credit bureaus.

Jan 11 UPS delivered label for return package, I declined based on above instructions.

Jan 11 received call from original person claiming they are real and 2nd person I talked to is scam. They want package back or I'll be charged $3500.

Claimed loss: Thus far, $216 charge on my credit card that I did not authorize.

Desired outcome: Want to return delivery to appropriate address and be done with this. I never ordered phone service nor tv service knowingly. Just want my life to go back to normal before the initial call.

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Update by nadine1125@sbcglobal.net
Jan 12, 2024 9:43 am EST

Have received numerous phone calls from initiator insisting I follow his instructions. I'm tired of this whole ordeal.

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1:31 pm EST
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A while back I agreed with one of your agents to pay 124.33 a month for our service. Shortly there after you started increasing the rates. I kept paying the 124.33 as agreed. Yesterday my wife told me that there was a message on the screen that you were going to cancel our service. I called and sat on hold for a long time, only to speak with someone in...

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12:01 am EST
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On Dec 23 2023 I talked to Dish sales person about getting Dish. We agreed on a package and he told me I could try it for 15 days and if I wasn’t happy with it I could cancel without a problem. We were on a recorded line. He did not tell me there would be a termination fee after the 15 days he told me I could try. I called to cancel and was charged $480...

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6:33 pm EST
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I switched to dish network and was promised a $400 gift card which I never received. I called them and they said I had to pay the first bill which I had already done they then told me I would receive it in the next few days. I never received it and I called back again and they said I had to use it to pay my bill . Isaid OK do that.They did not apply...

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4:15 pm EST
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DISH Network Dish service

Called to cancel service as where my mother is moving to dosent allow dish service. After going around and around with customer srv and there wanting to just move service I was transferred to a supposedly manager. Gave me name as JAMES and id 9YF. James would cancel service but there was a ETF for doing this. Claiming my 90yr old mother had agreed to a contract in Aug. She never knowingly agreed to such and was put in this new contract unwillingly. Let alone she knew she would be moving within 3-4mths.

James was unwillingly going to help us.

Nor would he transfer us to someone who could help and would not provide information to how we could submit a complaint. He said it stops here with him. No one else could help with our request or issues.

I please need the ETF waived. It was never right to add it to this account. When it was unknowingly know was being added.

Desired outcome: ETF CORRECTED

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Mike Carey
Mesa, US
Dec 17, 2023 10:07 pm EST
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Everything you posted was conjecture. That’s not how contracts work.

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8:46 pm EST
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DISH Network Cancel

Hi, Dish Network charged me 265.00 for closing the account which is not in my name! When ask Dish to provide that information about the CC oh we don't that! So I'm out 265.00 now having to get many people looking into all this! I'm disabled having to deal with dishonesty This CC has never been used one time to pay them. So I call and check my balance and money was gone. No notice that the money was being withdrawn. Terrible company and now I see why so many lawsuits. Timothy L Bradley

Claimed loss: 265.00

Desired outcome: Refund

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Mike Carey
Mesa, US
Dec 01, 2023 8:28 pm EST
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It’s not the card that is used for billing that they charge. When you got service, or upgraded, they asked for a card to place on file. This would be stored to cover costs on your account, when you cancel, per the agreement. If you’re saying someone used your card to qualify for their Dish account, you need to file an identity theft afadavit. If you allowed someone to qualify with your card, then that argument is between you and that person.

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3:33 pm EST
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DISH Network Sign up and local networks in our area 89421

There seems to be a disconnect with dish tv cust. Service and when the installer tech arrives. Last time we had a dish tech here the set up sheet did not have what we had agreed to on the paper. So kicked the installer out.

Have direct tv and have had a price increase so looking at dish tv for a sign up but can't seem to get our local stations on paper, reno network and stations. Our zip is 89421 at 350 jaca rd. Had a phone call today with dish customer service and the person would not send me a agreed to sign up program sheet with local stations on it. Asked to send a usps letter or email on our agreement and was told could not do that and stated it would be a done deal if we get a invoice with an agreed to local stations and basic set up for $84.00 for one tv. Can't believe a word the cust. Service dept says. So have to have it in writing!

Desired outcome: Sign up with an agreed to local channels programing

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Mike Carey
Mesa, US
Dec 01, 2023 8:29 pm EST
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The agreement guarantees no channels, and locals are designated by the FCc. They can’t and won’t send you your request for those reasons. You can review the agreement online at their website.

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11:46 am EST
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DISH Network Cancelling channels

A short wile back dish suddenly stop televising the only fox affiliate in the area, meaning any sports on fox are no longer avqailaable. My bill did not go down when you reduced the channels I see, and why havnt there been a replacement? I want to see sports again! I have been without a fox affiliate for almost a year and complained before... Fix it

Claimed loss: NO FOX SPORTS ANYMORE, NO FOX AFFILIATE STATION NOW ON DISH

Desired outcome: ADD BACK FOX AFFILIATE FOR MY AREA 02816

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Mike Carey
Mesa, US
Nov 26, 2023 1:25 pm EST
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Your local Fox affiliate decided you don’t pay enough. Dish has told them you pay too much already. The affiliate took their channel away until an agreement can be made. This all happened because of a rule and law put in place in 1992. Your issue is with Congress and the channel owner.

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9:44 pm EST
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DISH Network The whole system

I have called and calledto no avail.To start with when installed the guy was super nice left cable uncovered, I a 63 year old disabled woman went and buried cable.Second time adding a joey in childrens room, I guess he didnt want to get dirty, didnt pay attension untill he left he riged it put screwin my new paneling an cord is just hunging from tv. I called and they tried to help me fix my on and said if we send some one it will coast me $95 ... Bout to be done with all of this ,

Desired outcome: I want this fixed or gone at no charge to me

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8:49 am EST
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DISH Network Service

X rated movies are showing up under free movies again that are not blocked to children.

On Dish Network, when you go to the on demand section, under free movies there are X rated movies listed. One is Erotic Eats and the other is Erotic Couture. Kids can access these movies without any restrictions even though I have parental blocking on for nudity and adult programs.

Desired outcome: Please stop X rated movies where children can view.

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Mike Carey
Mesa, US
Dec 01, 2023 8:31 pm EST
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You would need to take that up with the MPAA, who sets the ratings and is in charge of monitoring.

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10:56 am EST
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DISH Network Fix and repair roof ,remove collection asap.

You made me wait for your 20 dollar box, and changed me for waiting 70 dollars. I paid 1 dollar and said to come fix my roof you people mis drilled holes in my roof that need to be repaired. And I will pay. I said over and over. You tuned me into collecting. If this is resolved quickly I am going to file a small claims. I’m retired can’t get on the roof. But have plenty of time to get justice..

Hope to resolve this matter soon. Thank you Norm Brewer

Desired outcome: Fix roof , remove from collection

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Mike Carey
Mesa, US
Nov 13, 2023 10:30 pm EST
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You’re going to be really disappointed, but you’re not on the winning side of that. There are many different reasons why, but let’s just say they are well protected and insulated.

As far as the collection goes, they are also in the right, there as well. You may feel wronged and not like the answer, but unfortunately for you, will remain true.

If you really want to catch up to speed on the arguments here, you should go to the Dish website, followed by /legal and read through all the documentation.

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1:50 pm EST
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We had been with Dish network for over 15 years...8 years here in Oregon, 6 in New Jersey. The biggest complaint is the discontinuation of channels that were part of the original packaging when we signed up...namely Fox Sports. 60% of our viewing is sports and when we were told in Feb of 2023 we would not be getting the Super Bowl, we had it! We called and...

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10:44 am EST
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DISH Network refund that was not received.

On 9\15 a payment was taken out of my account then three days later another payment was taken out. I called them and told me they would refund it, but it will take up to 17 days to receive it. Well, here it is 11\07 and still no refund I have talked to them and told me it was processed on 9\18. That's all the info that they have and for me to talk to my bank. They told me to wait 17 days for refund.

Desired outcome: Would like the refund

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8:50 am EDT
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DISH Network Charged for Pay Per view that was not ordered or watched..

Dish charged for Pay per view for a fight that neither my husband or I ordered or watch and refused to credit us 53 dollars in October of 2023.

They were extremely unprofessional on the phone and refused to put us thru to a manager.

We have been a customer for 25+ years and have never had issues but the customer service is unacceptable especially for a customer with this history with Dish.

Claimed loss: 53 dollars

Desired outcome: Credit the 53 for a service we did not use or request.

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7:47 am EDT
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Employee Tanya Guerin Business Operations Analyst II - Billing and Credit DISH Network in Englewood CO Jul 2023 - Present 5 months is fraud along with tax evasion semi truck crashes for insurance claim money & spouse Kendrick Brame NagraStar Graphic - fired Senior Analyst NagraStar Jan 2017 - Feb 2023 6 years 2 months Englewood, CO • Negotiated...

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5:03 pm EDT

DISH Network Commercials and movies

Dish should QUIT paying ACTORS to do their commercials & give the customers credit for these overpaid people.

David Bromstad is DISGUSTING! & embarrassing. You are PUSHING this gay guy on your customers. Shame on you.

You should label ANY AND ALL movies with a rating have GAY & LESBIAN scenes in them or put in the INFO about the movies that there are Gays & Lesbians in them. Please quit pushing this type of lifestyle on people. If you want this type of crap shown to people, make a QUEER channel so that only these types of movies are on them. Frustrating to be watching a movie & BAM there are queers kissing or hugging or holding hands, etc. Please quit doing this to us!

Desired outcome: I would like movies with queer scenes removed from any of my programming.

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Mike Carey
Mesa, US
Oct 31, 2023 7:35 pm EDT
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Dish doesn’t label any movie or show. That’s done by the channel owner, and the MPAA.

As for crediting the customers… that would be less than $0.01/customer, so not sure the appreciation would be there. Especially as advertising is meant to, you know, bring in new customers. Wild shot in the dark, but you’re not in a business setting for your employment, are you?

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12:37 pm EDT
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DISH Network Not forthcoming with $300 gift card

I called from an internet site of dish around the beginning of September. they told me that there was a $300 gift card for signing up. I completed the sign up, and have been billed twice, but still no card. Called today 10/30, and they said there's no gift card associated with my account, and they cannot do anything about it unless I have a information that was sent through the mail. I don't have anything like that. So was this just an enticement to get people to change.

Desired outcome: I would like to get my $300 gift card for signing up.

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Mike Carey
Mesa, US
Oct 31, 2023 7:36 pm EDT
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Sounds like you signed up with a 3rd party retailer that sells Dish services and sets their own marketing.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

Overview of DISH Network customer experience

DISH Network has received numerous complaints from consumers regarding their services. Customers have reported issues with poor signal quality, frequent outages, and unreliable customer support. Many have also expressed frustration with hidden fees and unexpected charges on their bills. Additionally, some customers have reported difficulty canceling their service and being charged for services they did not request. Overall, DISH Network has a poor reputation among consumers for their service quality and customer support.
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