My mother is 85, lives in a HUD apartment and thought she would save some money with Direct TV. They installed the unit and showed her how to use it. When they left she did not understand how to use the remote. I told her we will get someone out to show her again. She has slight dimentia. The next person came out 2 days later and was very short with her. He raised his voice at her and said he was going to tell his boss that he never wants to service her unit again. By the time he left she was afraid of the DirectTV servicemen and still could not use the system becasue she could not understand the remote control. I filed a complaint against the serviceman for her. She cancelled her service and was charged $300.00 early cancellation fee. Her life savinges was only $400.
I explained the circumstances to customer service and they said she signed the contract so the fee is justified. I escataed it to upper management who said the same thing.
This is just unethical!
my bill this month had movies on it that we were suppose to have rented onppv.when we called they serevice number to tell them that we had not had a land line in over three years they would not listen .the girl started hollaring and l told her you are not suppose to be hollaring at the costomer.she said i am not hollaring but she was.she also said we dont make mistakes, you rented those movies and would not listen i then told her she needed to shout and listen to what we were telling her that we had no land line and did not have that phone number and had not had that number n over three years we only have cell phone she continued to argue we hung up but have no intentions of paying for movies we did nit reny. i think this is a very bad company to deal with and would not recomend them to anyone
Direct TV violated the terms of my contract with them by overcharging my account.
At the time I subscribed with Direct TV I specifically asked for a package deal where no aditional charges, fees nor surcharges or hidden charges will be due at the end of the month. One PAckage that will inlude High Definition for one price and that's it. Otherwise I will not join Direct TV. I was very firm on that.
Customer service rep on the phone tells me that the "HD-DVR PLUS PACKAGE" was the one exactly as I asked for 49.99 a month. With HD and special receiver all for one single price with no extracharges. Price of 49.99 was for 12 months and after that 72.99 for another 12 months.
I had doubts about it so I did not sign. I hang Up the phone. Next day I talked to another Direct TV Cutomer Service rep and she tells me the same thing.
So I signed. And for the first three months everything was ok...billing according to contract terms.
My contract was for 49.99 a month for the first 12 months. And the overcharge was a violation of my contract.
No conversations with Customer Service reps or their supervisors was able to reverse the decision of Direct TV to overcharge me.
I had no choice but to order this provider to stop their services inmediatly and I call my Credit Card Company to stop payment on the overcharge and also to stop payment on the early termination fee ever since it was Direct TV the one that violated the terms of the contract.
Fourth month: To my surprise Dircect Tv decided to charge me the full amount of 72.99 without explanation.
At the fourth month Direct TV decided
Did satellite tv install for this company. Multiple jobs finished and not paid for. This company is fradulent.
I have been a directv customer for 10 years. Last year, I dropped this service since the price jumpped too high. After two months, DirecTV sent me an offer said I can get very good price as a welcome back offer. I called and DirecTV customer service signed me up. I asked if I will be treat as a new customer, they said no. I don't have to have the contract like I had before(stay for two years). However, I got very bad service after it is reinstalled and I didn't get rebate as they promised. Today, I decided to called them to stop directv service. However, they told me that I have signed the contract to stay with it. Otherwise, I have to pay $490 fee. I asked them to show me the contract. They said they have it, but they don't have to show it to me.
That's how I get treated in DIRECTV...
Just want to make other people don't get the same trouble. Be careful. It might bite you very hard...
I called back in September of 08 to move my Directv service. I was generally pleased with them (despite the DVR wouldn't record many times and that service went out every time it rained outside) and I was only a year into my two year contract. When I called to schedule a move, the sales lady asked me if I would like to sign up for NFL ticket. I said no and we then set up a time for a tech to come out to my new house. I hang up the phone only to discover, she shut off my HD service. No big deal, I called back, spent 45 minutes on the phone with another guy who turned it back on and gave me $50 credit for my trouble.
The tech comes to my new house to set up service, only to find I have too many trees and can not get a line of site. I ask if this will cause any problems with canceling my contract, he says no. I call to cancel my service and they tell me they are going to have to charge an early cancellation fee of $130. I tell her it because there was no line of site, not a problem I can fix. She tells me there are no tech notes indicating a line of site issue and that she can't help me, I'll have to file with billing dispute. Frustrated, I hang up and then call right back. I get another lady who finds the tech notes and says no problem. I will not get charged the fee.
I then get a bill charging me for the NFL ticket I did not order. I also get charged for the early cancellation fee and my $50 credit also gets taken off. After another three people and two hours go by, I finally get someone who takes off the NFL ticket and early cancellation fee and puts the $50 credit back on my account. I then get another showing the NFL ticket charge still on the account, no $50 credit put back on, but the early cancellation fee was removed. I called again to get the NFL ticket credited back and the issues get "escalated". I end up paying the $20 balance and saying forget it. I'm done fighting this.
In November and December I received a statement showing a credit of $146.59. I thought great, they’re paying me back for the $75 service I never ordered and balance of what was over paid on my account. In January I call to request a check sent to me to close out my account. Vera tells me, no problem the check will be sent. Two weeks later I received a statement with a credit adjustment made in the amount of $146.59. I call back to find out what happened. I was told, this was only showing that I would receive my payment and not to worry, the check was being processed. Two weeks later, I call to check on the status of my refund. I was told it was in the mail and she promised I would have it by the end of the week. Two weeks later, still no check. I call back. The guy told me it was credited to my credit card ending in 1028 with an expiration date of 3/12. I tell him I don't have a credit card that matches that number. He sends me to another lady and 45 minutes later she tells me that the credit was taken away from me because they mistakenly credited my account twice for the early cancellation fee. I never received any notification I received this credit twice. I asked her about the NFL ticket and $50 credit I was also suppose to receive and she stated I was credited those even though I was not. When I asked her why was continuously lied to, she had no response. I basically ended up telling her to keep the money because the six months I spent fighting for my money just wasn't worth it.
In summary, they will tell you one thing, you hang up and call back, you'll get another story. You might get a helpful person every now and then and you think, great someone with a brain is going to right the wrong. When the problem doesn't get fixed and you call back, and they never have record of your call. They will steal your money and laugh at you in the process.
December 2008 I ended my service with directv. Since that time I have been trying to collect $97.15. Each time I have called I was told they will send a request to the finance department and that it will take 6 weeeks to get paid. The 6 weeks expired and I called back and was told once again that they would send the request to the finance department for rapid payment and of course it will take 6 weeks. The second 6 weeks expired when I called back for the third time in March 2009 and was told they know about the 97.15 and that they could contact the fiance department and it would only take ten days this time. As of yet no refund has been received.
We ordered Direct TV service in late December. The first installation appointment they could give us was January 19, 2009. On that day, installation day, after during the previous week receiving no less than 2 emails confirming the installation, Direct TV called and left a voicemail on our answering machine that they would not be able to come out because they didn't even have installation crews in Washington State. Now, I ask you, why would they schedule an installation for a day that they didn't even have a crew? Because we had much work to do to removed old unwanted wiring and were planning on doing this at the same time as the installation, we had both taken the day off at a cost to us of $400 plus dollars. We called Direct TV and arranged another date of February 8, 2009. We were told at that time that we would be given a $100 missed appointment credit. The installer showed up with the wrong equipment. He spoke very little English and communication was very difficult. After explaining to him that we had ordered HD DVR's not just standard, his comment (rude) was 'What do you want me to do about it?' He said we should just continue with the installation and sort it out the following week as it was Sunday. We decided not to do that and called Direct TV immediately. The customer service person that I spoke with said that it was good that I called, because had I signed his form when he left, I was signing indicating that I was happy and what was installed was what I ordered. She sugessted that I stop the installation. At this point, because he had already torn out my Dish Network system, dish & wiring, I told her that I would be without television until they could get the correct stuff out to me and that this was unacceptable. She put in an escalated complaint, told me to have him finish the install, sign the paperwork and make a note on the paperwork indicating this. I did all this and she then rescheduled me an appointment for March 8, 2009 for another installer from Ironwood Communications to come out with the HD equipment and dish. I asked her about the missed appointment credit from January 19 and she said that she could not honor that because it had not been properly filed and there was a form that should have been filled out. This was never offered. We were just told that it would happen. There was some confusion as to whether or not I wanted to HD DVR's or one on this phone call and because I thought it was going to cost an additional $200, I said one. Then when I figured out she meant $200 total including the $99 I had already paid in December 2008 to get this going, I said, okay then two. She said she couldn't undo this but would make a note on the file that when I purchased a separate HD DVR from an outside source and called to activate it, they would then issue a $100 credit to my account and gave me a confirmation number. So, here we are present day (now 3 months after originally arranging all of this). March 8, I go to work, my husband is home on the couch. I get home from work at 2:00 p.m. (install scheduled for between 12 p.m. - 4 p.m. ). I asked him if he had heard from Direct TV or the installer and he said 'no.' I called to find out what the problem was and they said that the installer had been out and no one was home. MY HUSBAND WAS SITTING ON THE COUCH RIGHT IN FRONT OF THE DOOR, but you cannot see our driveway from the house. The installer apparently called the landline phone, but because someone was either on the phone or it was busy, he just indicated we were not home. WE WERE HOME. HE DIDN'T GET OUT OF HIS TRUCK AND WALK TO OUR DOOR. I called on March 8 and spent 3 hours on the phone and had it escalated to 2 different supervisors. Finally the last supervisor told me that today, March 9, someone would call me by 8:30 a.m. to schedule a same day installation. No one called from Ironwood Communications. At 12 p.m. someone from Direct TV did call to find out if the installer had been out. My husband indicated that 'no, no one had been out'. He was told that they would call and find out what the ETA was on the installer but that they could schedule someone to again come out on Monday, March 10. My husband told that person that that was unacceptable because we had to go to work and we should not have to take off yet a 5th day for this. At 2:30 p.m. on March 9, I called Direct TV again and was given to yet another supervisor who said that we had indicated that we wanted the install on March 10 and that someone would be out. Finally, furious, I said to them to send me a box so I could return this equipment. She told me that I would have to pay A CANCELLATION FEE OF $400 because I had agreed to a 24 month service and because I had signed the installers paperwork on February 8, 2009 I was stating that I had recieved what I ordered, regardless of my complaint on that very day! Then she very sunnily informed me that my service agreement of 24 months stood and that I would be billed for $20 per month for the duration of the contract if I wanted me service cancelled. I don't know what else to do. I am not getting what I ordered. I ordered 2 HD DVR's and two standard receivers. I have missed or my husband has missed 4 days of work, I have been on the phone for hours and no one seems to want to make it right and then I find out I can't even cancel!?
Sandra skaparas 13647 n. 37th way Phoenix, az 85032 Corporate headquarters 1801 california st. Denver, co...
My total bill on my $49.99 per month plan was over $1, 500 for five months of service. I paid one bill by credit card on-line, because they could not find the address to mail the bill to. Once they had my credit card they placed $400 on my credit card after I called to cancel. Every monthly bill was over $100. The crazy part of this is that it was for a vacation home and I only watched about 20 hours of TV per month. That works out to $15 per hour…better off buying movies.
Dont believe the adds, you will be over $100 per month on any plan.
Big Corporations Like Direct TV
feel they have the right to abuse their customers.
As the public we are really being taken advantage of as customers. At one time people took pride in their jobs and the equipment was good. Not today, they send you the cheapest equipment knowing it will not last and then when you have a problem instead of fixing it they give you are big run around making it look like they are doing something.
I lost the signal on one of the receivers I have. They wanted me to call them, couldn't just email me the instructions with images so I could do it without going through a bunch of bull with their automated call center. We've all have been through the automated call centers so you know what I am talking about. Any how lost the signal, the only way to get it back is turn off the receiver, unplug it and pull the chip out. Leave it off for about 5 minutes and plug it back in. Then it works.
After a half hour on the phone and resetting the receiver, well that is their solution. Needless to say if it happens again I will have to go through the same thing. Another fact is if this happened "ONE" time then there is a PROBLEM with the receiver and it should be replaced so I don't have to go through this again. Second they know everything that I watch and what the receiver is doing at any given time. If you wonder how I know, watch their ad about knowing who is watching what show at any time. I should not have to give up my time because of their problems. They don't care if you miss your favorite program as long as they get their money. Now they won't email you the instructions so you can do this for some reason, they make you call. and this is from one of their emails and I quote:
"Thanks for writing us back. I understand your current situation. We are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible. As previously mentioned, since you have the DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is to call [protected] and choose the option to speak to a technical assistant.
You would have to speak to the DIRECTV PROTECTION PLAN department directly to have this issue resolved as any service call or receiver replacement processed through the email department would require a charge for the service."
Simple instructions with images work wonders in solving problems. I know I do it all the time helping people with their computers. So why the run around, got me. But they will not send the instructions via email and they are really simple instructions.
I emailed them about this problem and they insisted I make that dreadful phone call, at my expense, (prepaid cell at 25 cents a minute) just so they can say they did something. Now odds are the receiver is going to go out again when a program that we don't want to miss and have to go through this all again.
As I said the problem most likely would return, well it did a week later and I had to call them again, this time they said they would ship me a new receiver and would receive it in 3 working days. I called on a Tuesday, and they said that it would "ARRIVE ON SATURDAY" but the shipping company did not work Saturday's so it would be Monday. Now Tuesday to Friday is what I call 3 working days but I am getting I guess somewhat old and can't counts as they do today. The receiver should have be shipped the first time and saved me the headaches of dealing with a company like this and the loss of the service I am paying for again. As long as they get their money we the customers do not count.
After receiving the new receiver box it had to be activated. They gave me an 800 number to call for activation. I called that number only to get a menu to choose from. Seems they would have given me an 800 number directly to the activation department instead of wasting my time with a menu.
So after going through their menu I finally got a woman who was going to activate the box. Well after trying for 15 minutes she couldn't do it and had to transfer me.
After being transferred they wanted my life history including and this is amazing they wanted to know what room it was in? Sounds like there were staking out my house.
They also wanted to know the Model Number, the serial number and another number which was on a small tag on the receiver that was so small even with a magnifying glass I couldn't read it. So while I am trying to tell this guy it was too small to read I looked at the screen of the TV and there on the screen were the numbers he wanted. Funny he didn't know they could be found there.
Sadly the story doesn't end there. After I finally got this thing activated, about 30 to 40 minutes I went online and checked my bill and guess what? They added a $1 fee for a leased receiver when the one I had been using for two weeks didn't work. Now only was I without a good receiver box for two weeks, they now want to charge me a lease for a receiver box? Talk about GREED AT ITS WORST. As you can see it is autopay so from the last billing it was paid in full and there should be no charges until my regular monthly bill is sent so what is this extra charge for??? Some CEO needs the money I guess.
Whatever happened to pride and a good job and doing the correct thing? Like just sending a new receiver so this problem doesn't happen again. One other thing a supervisor came to the house to check the installation told me and hasn't been done yet. This was about 7 months ago that he told me the pole the dish was on was supposed to be cemented in the ground and the wires run underground. He said they would send someone around to do this and I had to pay $50 to have it put on a pole in the ground because I didn't want them running bolts through the roof of the house.
After paying you would think they would do what they promised but hey they got their money and the pole still hasn't been cemented in the ground and the wires are blowing in the air.. So before going with Direct TV better plan on not having any problems or else get ready to be put through a bunch of crap for no reason at all.
Unlike other products you buy, when something goes wrong, you call and they give you a RA number to return the product and they replace it. NOT DIRECT TV, and by the way, they don't have 24 hour tech support. It starts at 8AM till and I didn't pay any attention but it most likely is 4 or 5 PM so pray you don't have problems at other times or you will be paying for a service you will not receive until they open up again the next day.
This is nothing but big corporation greed at its worst.
$39.99 / mo ya, right!!! During our recent relocation I saw an advertisement for direct tv. The ad was offering a, 1 year, discounted, plus dvr, bundle package for $39.99 a month. The discount was enough for me to give them a try, what a mistake!!. When setting up service the representative lets me know that the first bill will be a bit higher because of prorating and assures me that I would be receiving the $39.99 promotional rate. During this call I am informed on everything except that I need to go online to submit a rebate in order to receive this promotion. My first bill is for $62.99, I call direct tv and they assure me that I will see my credit on my next bill and still nothing about going on line for my credit. Next bill $62.99 again!! I call again, then and only then do they tell me that I needed to submit the rebate, which I had 60days to submit and now it was 62 days (I was out of luck). I then ask to speak to a supervisor; I am then transferred around to several more cs reps until I reach sean the floor supervisor. He is very rude, belittling and interrupts me at any given chance. I am then informed, “there will be nothing changed on my bill and that there is anything I can do about it”. That there was no reason for us to speak any further, nothing will be changed. He goes on to inform me that it is not their responsibility to inform their customers on information that they should already know. How exactly was I to know this, it wasn’t posted anywhere on their advertisement, it wasn’t disclosed by their representative when calling and questioned the bill, just to be expecting the credit. He was very clear that I signed a 24 mo. Agreement and would have to buy out my contract if I cancelled, my account was what it was and that they would not honor the advertised price. Also, to let me know again that there was no reason to carry on our conversation. I regret ever leaving dish network. If others have same complaint, please email me at [protected]@yahoo.com. I am in the process of filing a complaint with the bbb and attorney gernals office. If more cases similar to mine are presented, then a class action.
We were fed up with ridiculous cable prices and started looking into Direct TV. We asked in advance about cancellation fees and what happens if we move (they told us we have to bring the dish and boxes with us and have them reinstalled at our new home...the contract must continue for 2 years). Ok. Well, to us it was worth the reduction in price (went from a $90/month cable fee to $40/month DIrect TV).
We don't have our box hooked up to a phone line so we need to call in our OnDemand orders or do them online. When we first signed up...we could just go online and download a movie to our DVR. NOW...they require you to buy an $80 internet box so you can download movies via the internet. Ok...so I thought I will just call them. There is now a TRANSACTION FEE to download via the phone. As if that isn't bad enough...there is also now a FEE to talk to a representative! ...and get this, it is a $1.50 fee to talk to the AUTOMATED system and a $5 FEE to talk with a live person!!!
I am FURIOUS!!! I can't imagine how this company is still in business with all these poor business practices. This is the most fraudulent company I have ever dealt with.
I wish I stuck with cable...
I hope this helps some other poor schmuck who is considering switching due to price...because in the end, DIRECT TV COSTS MORE THAN CABLE.
Saturday February 28, Direct TV sent a installer and because the wind was blowing in excess of 40 mph we both agreed that it was too dangerous. He stated that he would reschedule my installation for Monday the 2nd, but I said that would not work so he got on the phone and scheduled it for Tuesday the 3rd. Monday the 2nd I called DIRECTTV to confirm, having a suspecious nature, and they told me "NO" that a installer was on his way and I said "NO" that I was at work at work and could not break for 4 hours today. I explained that it was set up the next day the 3rd and they put me on hold and came back in a short minute and said OK that it was set up. Then the installer called me the 2nd and said "Why would you trust the installer who was at my house, Saturday? He was just a independent contractor". He stated that unless he was in an official DIRECTTV van then he probably did not schedule the installation for the 3rd. I stated that I talked to the people at 800-DIRECTTV and they assured me that they would be there on the 3rd. He said it was not scheduled. On the 3rd, feeling uneasy, I called again to verify my installation and they told me that it was scheduled for the 2nd and was cancelled. I naturally went crazy and asked to speak to a supervisor and Tony (which I doubt) came on the line stated he was a resolution specialist.
I said OK and explain the above and without so much of an apology or effort to defuse the situation started telling me that there was nothing he could/would do, other than, reschedule. After ranting awhile I finally calmed down enough to ask when? He went away for a while and finally said the 5th. I asked him if we could do it from 8-12 and he did not say "No, Mr. Aylor, I am sorry but we are filled, but we could work with you in the afternoon". What he did say was "NO, 1-5 only".
At that point I said cancel the whole thing. Oh, by the way, he did say I'll give you a hundred dollars or we can just cancel earlier in the conversation, but never once did he give consideration that I took off work that morning and never once state that he was had empathy for this situation.
Now, I know having been in retail for my entire 40+ years in business that you spend huge amounts of revenue promoting your product and in one unbelievable phone call it all comes to an end because you are trusting those on the phone to handle your customers with kid gloves.
I will not re-sign with DIRECTTV and will tell as many who will listen that the company is being run by incompetents. Hire, train and follow up on that training daily or continue to lose not one, but everyone they know and touch.
First let me start by saying i dont even have DTV!! I live in a historical row home in Allentown PA. All of our houses are attached to one another. The house to the left of mine has been converted into 3 apartments. One of the tenats ordered DTV and the installer installed the DTV dish to MY ROOF instead of theirs! Why? I have no idea. I called DTV 22 times and talked to 3 different supervisors. I advised them that they need to come out to my property and remove this unauthorized satllite dish from my roof and attach it to the correct residence and repair my damages. This crazy company tried to convince me that I cant prove that DTV installed it on my roof as if some random person just walked by house and climbed up on my roof and is now watching TV from outside somewhere. Then they said if I dont like it on my roof that I should climb up there myself and remove it and repair my roof myself. I told them several times that I dont have DTV and that they by accident installed it on my property but ran the wires to the neighbors house. They said that even if they did install it on my roof that they had written permission to do so. I asked where I could obtain this "documentation" and they advised me at my local DTV office but they wouldnt give me that info. I yelled at them and said "I sell DTV, and your contractors dont always have to have written documentation". Yes you heard right everyone. I SELL DTV!!! I WORK FOR VERIZON!!! I SELL VERIZON PHONE, DSL, AND DTV!!! To make a long story short, they are refusing to remove it! So in conclusion, DTV trespassed on my property, drilled holes in my roof and wont take the satellite down and they will not take responsibility. I cant stand this company!!!
In March/April of 2008 I made a call to Direct TV to get info on there service, and decided to go with them as my provider for TV, after Directv gave us crystal clear information on if I were to move, which I was planning on doing so, Directv told me that if at my next residence if they did not have or I couldnt have the Directv service for what ever reason then I could have my service canceled with no early termination fee. Well I did move about a month later and canceled service due to my landlord telling me that there is already cable provided and did not want Directv installed on her property. I returned there equipment with the box and postage paid which Directv provided. Next thing I know is that Directv sent out early termination bill and sent out a collection agency for the early termination fee that I refuse to pay. They have also put this disputed debt on my credit report as well for $527.00, I have filed numerous complaints with Directv and they have promised to call back and never have. When I called them out to have service installed they missed 2 appointment and came on the third. When I moved out Directv would not come over to get equipment they installed on apartment, Fire Dept. came out and issued a citation for the installation Directv did which was totally against city code, called them again and they ignored me. Finally had to pay a handy man out of pocket to take down there equipment that was thrown away after Directv telling us do whatever you want with it you own it...what a joke. Directv is the WORST company I have ever dealt with...BEWARE...My suggestion is not to do business with them at all, there are plent of TV subscription companies out there that im sure provide better service then this.
I am writing in response to the fact that I have been paying Direct Tv for five years and am still having problems. I have never been late with a payment or missed one. I am terminating my service next month. I have been over charged and not able to order pay per view movies even though I have paid for the month. They put my on hold for an hour at a time and many times they disconect you. Buyer beware. I spoke with two managers tonight, Rachel from a North Florida call center, badge # LKC1424 and Maryann badge # LKC1711. They would not even listen to the problems I have been having.
I have been a Direct TV customer for a few years now and in the last year their service has went to hell. In the last few monthes they have held my payment that I sent via US Mail until after the due date. They then disconnect me and expect lates fees to be paid. I am mailing first class mail to the payment center for Direct TV in Carol Stream, Illinois from Peru, Indiana. It DOES NOT take over 12 days for a first class letter to go from Indiana to Illinois. Their reps on the phone are hateful and half the time cannot speak English. they told me that is the chance I take for mailing my payment instead of paying electronically. They are punishing me because I refuse to send it other than US Mail. When this happens and they hold my payment, it "Miraculously" shows up the DAY After they have disconnected me when the payment has been mailed close to 2 weeks before it was due! Has anyone else had this problem? Let me know! I am filing complaint with the BBB on them. Its very sneaky and shady!
i ;used to live at 573 isbella ave and than i moved to 213 5th st apt 2-c charleroi pa 15022, all in the same small town due to the other occupants of my former address ithey had direct tv installed and for one te old work order was used with old addressof 57 idabella ave and than insteadf of it being pulled out through error and new installe in my new address of 213 5th st apt 2-c charleroi pa 15022 its still there and my wife hlas tried to get it moved here but your people have been rude and ;unhelpful, last resort is to contact you and the att. geneal here in pa, e and let them settle the case but i think youll be able to do the job for us thank you
I am disgusted with the service. The attendant Stephanie badge #409782 was incredibly rude and argumentative...