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DirecTV Customer Care Service

DirecTV, LLC

2230 E Imperial Hwy
El Segundo
California
United States - 90245

Customer Support Phone Numbers

Phone:
+1 888 777 2454(Customer Service) 37 31
Work days:
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
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DirecTV Complaints & Reviews

DirecTV / Billing/Customer Service

Am
AmberSheffler on Oct 20, 2017
I've had problems with my bills and have had to call every single month for the past SIX months to have them "fix" it. Each time i wait on hold for almost an hour, just to have them transfer me to 5 different people and every single time I get no answer. They OVER CHARGE me EVERY SINGLE...

DirecTV / incorrect information from employee, bad service

Si
sieged customer on Oct 19, 2017
We closed out our account with them in the beginning of August as we were moving out of state. We waited for almost a month for the boxes to be sent to us to return our equipment so we would not be charged with not returning the equipment. We were told that we could RETURN THE ITEMS AT OUR...

Direct TV / direct tv

Vi
vincea on Oct 16, 2017
when I called to sign up for service, I was told that an activation fee would be billed on my first bill. when I told the representative that I was going to go with another provider that would not charge the fee I was told that all I needed to do was to call customer service and they would...

DirecTV / I was charged 2 in one month for downgrading my services

Al
alecia chase on Oct 15, 2017
I spoke with Kelly on Friday trying to find out why my bill that is normally 160 or for two months 320 now $ 456.00. She was more concern with when I would be paying the $456 than why my bill had jumped so high. I have been a loyal customer to Direct Tv for 10 years!! I have 2 weeks to...

DirecTV / my directv early cancellation fee

Jo
Johnny Pambakian on Oct 13, 2017
my wife & i went to cosco to shop in northrige ca there was directv booth there. he said Hi !!! are you happy with your direcv i said yes but its expensive. he said if your wife has a different las name & email ill switch it for the new promotion. i said how about early termination fee? he...

DirecTV / unable to access services i'm paying for

Sh
Sharon Kennell on Oct 12, 2017
My local NBC Channel (WTHR-13) no longer accessible due to dispute over retransmission fee. Almost 4 weeks now. Repeat calls to CS and tweets to DirecTV Service - no resolution, no response to tweets, and ridiculous responses to direct messages. Pandora hasn't worked for 2 weeks...called...

DirecTV / satellite

Tk
tkvv5 on Oct 12, 2017
I have been dealing with you for over 6 months now, I have complained to the BBB and will send them a letter again. In June of 2017 I did speak with Maudi in the presidents office she assured me my bill would be no more than 125.00, well that was a joke I have had to call every month since...

DirecTV / 2 year promotion

Ke
kelly meier on Oct 11, 2017
I signed a 2 year contract on a special promotion and never one did they tell me I would have to sign up for some kind of ATT service after the first year or my bill would go up. I would of never switched from Dish if that would be the case. I called and they could not provide me with a...

Direct TV / breach of contract. changed rules in middle of contract.

Fi
fishindude644 on Oct 11, 2017
Specifically asked a million questions before I signed up so I wouldn't get screwed and they still screwed me. I am in the middle of a 2 year contract that was in writing for 24 months with final cost per monthy of $50. They jacked it up to $85 per month. I talked with them the first time...

DirecTV / directv customer service/bill

Ma
Maleni Saldana on Oct 10, 2017
I received my bill today (10/10/2017) and had additional charges that I was not notified of. I called several times to customer service and kept getting transferred. NOBODY COULD HELP ME! They kept telling me I was going to receive a call back from a manager and I never did. So I kept...

DirecTV / unethical business behavior

Ma
Marlena Berghammer on Oct 10, 2017
October 9th, 2017 To: direct tv complaint customer complaint department Fr: marlene berghammer Re: formal client: account #. 2818392 I am being bullied by direct tv to cancel my cell phone contract with another carrier and move my cell phone service to at&t to reduce my direct tv bill...

Direct TV / scams, ripoffs, lies

Sr
srmd101 on Oct 10, 2017
first contact July in the hickory store 2nd contact installation on 8/15/17 Sheila Daniels 9196164858 All I want is my $100 Visa promised by the agent on the phone for all the issues and the $300 SAM'S card I was promised for joining during the promotion My story is I went to the Hickory...

DirecTV / customer service

Je
JessicaAO on Oct 9, 2017
I was charged 90 dollars on boxes that I sent back 2 weeks ago. I called the customer service hotline and spoke with Kiera, who I told that I sent the boxes back and that I couldn't afford the 90 dollars that was being charged to my account.. she told me when they received the boxes, the...

DirecTV / nfl sunday ticket

Su
Susana Loredo on Oct 9, 2017
I had called directv to remove the nfl sunday ticket before the grace period but they gave me a discount instead. I was told I couldn't remove it n that I had to pay it. I then asked for the supervisor. Ernie was the supervisor that got on the phone with me and was very very rude to me the...

DirecTV / directv charges

Ca
Carol3214 on Oct 8, 2017
On August 15, 2007, I contacted customer service about my DIRECTV programming. I wanted to make sure NFL ticket was turned off if that was going to be charged and not free. The person I spoke to confirmed that NFL ticket for my program would be free again in 2017. I asked him to please...

DirecTV / program listed not what is on

Gr
Grumpy6552 on Oct 7, 2017
Watching NBCHD Channel 120, Mecum Auto Auction, and it was interrupted by a NASCAR Xfinity Series, the auction never came back on and was scheduled from 3:00pm Pacific till 8:00pm Pacific. The auction was on till 4:30 then cut to race BS, race was not even scheduled to be on and as yet ha...

DirecTV / breach of contract by directv

Jo
John Pettit 2 on Oct 6, 2017
My name is John Pettit. My phone number is 434-219-9289 and I just got off the phone after about 45 minutes requesting my early termination fee be waived. I contacted DirecTV end of June requesting to not renew my NFL package. After that, DirecTV charged me for NFL package for 3 months in...

DirecTV / unauthorized charges

Pa
Pavlinka on Oct 6, 2017
I have been a customer fro the past year ( I have AT&T since 20014) I just revived my new bill and I was blown away with extra $ 50 per mount charges . After 2 hours on the line being hung up, transferred, refused to speak with manager or supervisor on duty, I finally was told there i...

Direct TV / receiving double payment

El
ellis1947 on Oct 6, 2017
the bill was accidently paid twice and taken out of checking account and they will not issue a refund or credit my account the amount they took out twice, they did a payment reversal and said they never received the money, yet my bank statement has two charges to the account. they will not...

DirecTV / customer service

Le
So I had my service up grade to the new genie 2 system about a mouth ago at which time they said they where have trouble add my rv boxs to the system. When I talked to coustomer service about this problem they said they we're working on the problem and that it would be fixed before within...

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