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DirecTV Complaints & Reviews

DirecTV / Equipment moved to new house

Jt
Jterr1213 on Oct 20, 2018

On October 5th 2018 from 12-4 a technician was scheduled to come out and install our equipment at our new home. No one ever came out, or called, nothing. We tried multiple times through multiple customer reps and the moving department, and many hours of waiting to get answers and someone...

DirecTV / theft by deception

Ra
ralph kasnowski on Oct 19, 2018

I called for equipment upgrade I was told there would be know charge for the upgrade when the tec arrived before looking at anything he said that I would need to buy a switch for $136.00 I told him to call his supervisor because I was told there would be no charge he called and the...

DirecTV / never ordered directv, never had directv

Be
Beulah DeLoatch on Oct 18, 2018

On May 16, 2018, I bought 2 cell phones from AT&T and they have been charging me $40.00 for service I don't have. Never authorized directv to debit my account. Please UNSUBSCRIBE me from Directv and send my refund. Money was debited from my debit card ending in 7426. My name ...

DirecTV / new service

Ju
Julie Deppe on Oct 18, 2018

Completed 2 year obligation. Cancelled service and now want to start up service again. Was told today (10/18/2018) that I had to setup service under the cancelled account which is not in my name. Which is another chaos moment with DIRECTV. They stated I had to wait 24 months to setup a new...

Direct TV / deceptive sales tactics

Mi
Mikep12 on Oct 17, 2018

I recently signed up for Direct TV. I was with Dish for several years and was happy just to expensive. So I called Direct tv and asked specifically about a promo I received a while ago in my United credit cared bill. It offered 30, 000 FF miles to sign up. That sounded good to me and was a...

DirecTV / bully service, long phone calls, falsifying under service contract when you disconnect

Th
TheSuz on Oct 16, 2018

I despise Direct TV. They lure you in and then increase pricing thru the roof. When you try to disconnect, they keep connecting you to reps who badger & bully you. Trying to force me to answer questions that are none of their business and then stating they won't disconnect me because I...

DirecTV / service call

Ch
ChadandNatalie Raynor on Oct 16, 2018

I set up a service call with DirecTV for my cabin location which doesn't have a phone line. I told them at the time that there would be no way for them to reach us if there was an issue with the technician. The appointment was scheduled for 4-8 p.m. on the Sunday evening of Labor Day...

DirecTV / customer service rep/returned equipment charge

Td
T D Miller on Oct 16, 2018

I have been a DirecTv/ATT customer for over 6 years. Recently my husband and I decided we no longer wanted to pay for satellite tv, so we cancelled our service. I received the return kit on Sept. 17th, 3 days after service was turned off, and the very next day I shipped the 3 receiver...

DirecTV / inappropriate billing for cancelling my direct tv acct

Na
nancy spranger on Oct 15, 2018

Switched from Direct TV to Uverse. Called to get mailing label to return equipment and the person checked the numbers on the boxes and told me they were too old and they wouldn't take them back, so I got rid of them. Next thing I get a bill for not returning them. I tried to call and...

DirecTV / canceled and rescheduling appointment

Wh
whythehell on Oct 13, 2018

I received two confirmations the night before for my appointment. I received ANOTHER confirmation the day of. I then am advised 15 MINUTES prior to the appointment that it's 'on hold'. I had already waited half of the day already for NOTHING! I called and spoke with Ryan who was no help...

DirecTV / genie

Je
Jenlynlov on Oct 13, 2018

We have noticed that not all of our recordings show up on the main receiver. We have been going crazy thinking some setting is messed up. I finally called today to try to figure it out. Took me a while since I knew it would take time to figure out how to talk to a live person. I was told...

DirecTV / new box in extra room

Ca
Cahn Black on Oct 12, 2018

It's very sad when my aunt who has cancer and wanted me to come stay to assist her in this hard time. Directtv after being loyal customer for 5 years was told she will be charged a lot for this. How can a person switch every year to other services and get gift cards and low prices but my...

DirecTV / poor customer service

Lu
Luichawat on Oct 8, 2018

My Account #51788497 I'm highly frustrated! In August 2018 I called to ask about a $50 charge on my bill. After the representative explained the charge I called back on the day my bill was due and paid the bill through the automated service. The automated system stated my bill was $50...

DirecTV / direct tv and at&t

Me
Melanie Lakes Dean on Oct 5, 2018

Direct TV is a joke! My 91 yr old father had his payments done autopay with his credit card. When he had to leave his home and move in with my sister, we cancelled his direct tv. They still continue to deduct the amount off his credit card. When I contacted the credit card to file a...

DirecTV / buyer beware!!!

Sh
SHELLEY15 on Oct 5, 2018

upon signing up with ATT we were offered the direct tv package and we were filled with nothing but straight lies! we hesitated this transaction initially because of the poor quality of reception when the wind blows. in speaking with the installer prior to mounting the dish he assured us that...

DirectTV / $200 visa card issued to customer as per agreement when signing up for service

Jo
John Westfall on Oct 5, 2018

I had Direct TV installed and dropped my carrier Spectrum TV except for wi-fi and phone. I was told i would receive a Visa credit card w/$200 balance within 3-4 weeks of service installment. It has been 6 weeks and I haven't received it. I called today and they said it would be " 3 WEEKS"...

DirecTV / directv customer service

Jb
JB Moore on Oct 2, 2018

I have been with Directv for over 25 years. I just moved to new house had my service moved and installed at my new house on September 24th. I already had internet from another provider. when the tech left my internet no longer worked my new Genie HD DVR would not record anything and the 2...

DirecTV / customer service

Ma
MariaCristina Pinkney on Oct 2, 2018

I spoke to Chadele on 10/01/2018 ID#302501 regarding my act, after 3 other reps who I couldn't speak with because of the language barrier. I needed to address that my bill had some outrageous charges on it for not returning my genie boxes and early cancellation fee-when I wasn't even under...

DirecTV / bill

Ja
Janina1 on Oct 2, 2018

Account Number 285632421 Direct TV I make a complaint with my account. 3 months from June 10 is until September 10. Why are you telling people. My account from August 11 to September 11 and pay for HBO and Cineman from 11 August. Why. Three months pass September 10. I called 2 times and I...

DirecTV / customer service

To
Tom Debbie Ayers on Oct 1, 2018

I'm having my Directv account closed on the 6th of Oct for being untruthful when they talked me into staying after 15 years with you. They said if I stayed my programming would not change but it did and I lost several channels. When I called customer service said I never had those channels and...