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DirecTV Customer Care Service

DirecTV, LLC

2230 E Imperial Hwy
El Segundo
United States - 90245

Customer Support Phone Numbers

+1 888 777 2454(Customer Service) 8 1
Work days:

DirecTV Complaints & Reviews

DirecTV / equipment

Joe DeLuca on Feb 25, 2017
got Directv in June 2016. in Jan. 2017 I called about faulty equipment. After verifying that it was an equipment failure, I was told about a charge for a serviceman to come out to replace faulty 6 month old equipment. Since I did not buy a service agreement, the repair/replace was at my...

DirecTV / Satellite television service

Stebrn on Feb 24, 2017
Directv charged me $48 for not returning a defective piece of equipment which I did return. I called and provided the tracking. They promised a refund which never came. I called or spoke online with Directv five times and five times was promised the refund. I have a transcript of an online...

Direct TV / Direct tv

Jo Ward on Feb 21, 2017
We have been ATT customers for many years. Our current account number is 146718740. The service was always reliable until Direct TV was purchased and added to their line. Presently, we have the preferred service package. My complaint deals with the content of the Direct TV package. Not only...

DirecTV / Customer service

Samantha samuel on Feb 16, 2017
The supervisor Leonard hang up the phone on me, I was a direct tv for seven years then I left them, I went back 2015 to present, I have received the worst service from any company, the employees do not care. I gave a posted dated check for my bill, never told that my services will be...

Direct TV / Paying a bill

Shorty13 on Feb 15, 2017
On january 18 my friend patricia sanchez paid my direct tv bill off 100, she text me with the confirmation #.. So I fatima gomez figured by paying that balance, my cable bill was a bit okay.. On february 2 my cable got turned off.. Due to owing I believe a balance of $243 but by paying...

Direct T V / Billing - payment with confirmation number given

Edward Sturkie on Feb 11, 2017
On February 10, 2017, my Direct TV service was interrupted. When I arrived at my office, I called Direct T V and was told in order for my service to be restored, I had to pay $221. 97. So I talked a representative and gave her the routing number from my bank and the account number. After...

Direct TV / Money order

Joel David landreth on Feb 8, 2017
My name is Joel landreth and my acct # is12940861, I sent a 65$ money order to you on 12/16/2016 and I went to regions bank where the money order was gotten and they said it went to you but y'all said you never received it and I have proof and the money order says to direct TV and the...

Direct TV / Installation of costco directv sign up

Cynthia Jennings on Feb 7, 2017
I signed up at Costco for Direct TV - it couldn't have been a bigger mess and I've spent countless hours trying to resolve. I suspect this forum is no different, however, I'm tenacious and I'm irritated - Here's the sequence of events 1. signed up for service plus 4 room boxes 2. Direct TV...

Direct TV / Billing dispute

robert pugh on Feb 7, 2017
service was canceled and I moved 12-03-2016 equiptment was returned account now closed. recived bill dated 01-30-2017 saying amount owed for billing period 01-25-2017 to 01-29-2017 $11.98 .must be error I no longer have direct tv upon calling to correct problem operator said was for pay...

DirecTV / Customer service

oudegeest on Feb 5, 2017
Directv stopped working. We followed the troubleshooting guidelines and then called tech support. There was no solution and they said a tech could come in a month or so meanwhile I would have to pay the full bill. I then talked to a supervisor who said a month was "crazy" and someone would...

Direct TV / Satellite TV

JoGranny on Feb 3, 2017
DirectTV called and offered Showtime for free, my son accepted the deal. When next bill came I saw that I was billed not only for the supposed free period, but for a few weeks after. I called them and said I didn't want Showtime, and reverse the charges (which we all know are in advance...

DirecTV / Retention department scam when trying to cancel

brooks7966 on Feb 2, 2017
2-2-2017 acct. # 58960579 I just spent over an hour on the phone with the retention department to cancel my directv service. I've been a customer for 5 years. He offered me a $30/month discount and then threw in another $20 dollars for an "unheard of" $50/month discount according to him. He acted...

DirecTV / Billing department and customer representative fall short.

John Mendel on Feb 1, 2017
Word to the wise: Your a very important person when you are a 10 year customer on auto-pay @ $235/mo, but don't think you can escape their grasp if you want to disconnect ! I was very happy with the service since 2007, telling all my friends and family how wonderful DirecTV was and that...

DirecTV / Unethical behavior

Chuck Mullin on Jan 30, 2017
I moved back on july 10, 2016. Technician could not get signal at my new place. Thus voiding my contract with dtv. I chatted with the help center incident: 160721-001774 then called in to let them know I had to cancel my service. After the 5th time dtv finally cancelled my service in...

DirecTV / Billing

artsim on Jan 28, 2017
Moved in with a relative who already has direct tv. Sent all equipment back. They still want early disconnect fee or to have relative upgrade. Even though I am still using direct tv. I dont get it. So then I called they say I dont owe. However direct tv sent it to collections. So I called...

Directtv / Con artists and customer service is horrible

Brandon Senior on Jan 26, 2017
I feel like this company are con artists. Their customer service is horrible!!! I called originally to set up an account. I wasn't sure which package I wanted for sure but they said I could call back and change it if I wanted to. Anyway, after a couple days I wanted the package they told...

DirecTV / I am complaining about charges that were taken out of my checking account! For services that I did not receive!

D.Gonzales on Jan 23, 2017
I am requesting a refund. In March of 2016 I called DirecTV customer service to cancel my services! The reason for my cancellation was that! I had just lost my wife/partner, she passed away in February 21st 2016 and that, I could no longer afford the services and that I was moving! The...

DirecTV / When calling in for problem, the machine does not understand nothing

Randy Meredith on Jan 18, 2017
Everytime that I have to call I can never get to the right person, if any, to talk too. This so called answering machine just does not have to understand a real person it keeps asking for me to repeat, or yets try something else. At which time i have to keep asking for a real person, many...

DirecTV / Equipment Insurance and billing

Allacen on Jan 18, 2017
We have had DirecTV since 2011-we have three issues that have not been properly addressed nor resolved. We had our service cancelled this month after speaking with a “loyalty specialist” At that point I said “cancel the receivers.” She chose to cancel everything. I have since gotten an...

Directtv / Poor customer service

logicalpositiv on Jan 16, 2017
I purchased a new receiver from directtv and its installation. It cost me $157 total and it was supposed to installed on Saturday 01-14-17 from 0800-1200. That Saturday they changed it to 1200-4pm. The guy actually showed up at 4:37pm. he tells me that he doesn't have the receiver and if...

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