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DirecTV Complaints & Reviews

Direct TV / cable satellite

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Capt. D. USAF on Jun 20, 2018

Been having issues with no signal every morning. Had to always unplug the box and plug it back on and sometimes still no signal. Contacted direct tv and they did some trouble shoot. Then so nothi h was still working keep Gerri g an error code. The agent said they get a tech to come out and...

DirecTV / at&t internet & bundled promotions with directv

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Jameson Price on Jun 20, 2018

I upgraded my AT&T account from a base internet package to a bundle offer marketed for combining services with DirecTV. I signed up & they shut off the AT&T internet and set up an entirely new account. Once that was fixed, they scheduled a technician to install the DirecTV satellite. He...

DirecTV / early termination fee of $139.12 as of feb/18. this was because of upgrade to 4k

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samprudencio on Jun 18, 2018

I have been a customer of AT&T for more than 10 yrs with Directv as the TV provider. After I terminated AT&T, I received a bill from Directv for early termination fee due to the 4K upgrade which I cancelled a few months earlier. When I called AT&T, they said that they already paid all...

DirecTV / new directv menu is awful

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j2dor on Jun 17, 2018

I've been a satisfied customer for 14 years but this new on-screen menu is a giant step backwards. The font is small and difficult to read; the ability to jump forward 12 hours at a time in the Guide mode has been taken away so that it takes 48 button clicks to go forward 24 hours; two...

DirecTV / my installation

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tera42 on Jun 12, 2018

i called you on may 12, 2018 for service to be installed and they gave me and install date of may 23, 2018 between the hours of 4-8pm the tech never callled or showed up so when i called and asked them about the install they told me that they were short on techs and that i would have to...

DirecTV / direct tv

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John dang on Jun 12, 2018

Very frustrating today when called and talked to a bill specialist because my bill jump $37.60 more and he said because my promotion was expired, so I did asked him any possible to low my bill ? he said no so I told him that can I speak one of your supervisors but then wait in 20 minute...

DirecTV / customer service

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Jimmyrenee on Jun 10, 2018

I called today because my bill is much higher than I was promised when I switched. It's supposed to be $95(LIES) a month and the representative was VERY rude and even started laughing at me. I have NEVER in my life been so mistreated by a representative. I will not give Direct Tv another...

DirecTV / upgrading is not working

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Snowjp on Jun 10, 2018

Since January when you upgraded your software my genie and remote have been freezing up I've had a tech come out in April and again in June 9th to fix the problem and they showed me the email you sent to the techs stating there is nothing anyone can do till the upgrade is fixed there is an...

Direct TV / misrepresenting a 10 year loyal customer causing termination of a 12 cable box contract

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Tim Racz on Jun 10, 2018

Timothy Racz Account # 35372553 70 year old Retired Director of Aircraft Carrier Construction and Overhaul Back ground : Recently my wife and I were given a Genie II system upgrade at my vacation home without any discussion prior to the install. There was no mention of the subsequent...

DirecTV / small guide

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Jessieda on Jun 10, 2018

The new guide is the reason I will be switching to cable. There are many many people sharing my view. Whomever made this decision to use this tiny, unreadable, junk filled mess should be fired. Take a survey if YOU care about your customer's. From young to old it is hated. One big mistake...

Direct TV / recent menu update

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Sal Lombardi on Jun 9, 2018

I am completely dissatisfied with the updated menu for the following reasons: 1. To see the playlist of "recordings" you have to repeatedly scroll to the right in order get too the "view all playlist" button. 2. On entertainment recordings the dates of the recordings have been striped...

DirecTV / account service

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Ninniecat on Jun 8, 2018

I recently opened an additional Direct TV account in Barstow, CA, because I was not allowed to add to my account in Louisiana. I have been working a temporary job in California, and leased an apartment for 6 months. The only choice I was offered was a 2 year contract. I chose Direct TV...

DirecTV / billing

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Rosalinda Betterly on Jun 4, 2018

On 5/22/18 I received a bill of $115.90, almost a 100 percent raise from the $61.30 that I have been paying for basic cables only. I phoned customer service at 800-531-5000 several times as the line got disconnected frequently. Finally a nice rep, Sequaia, explained that my promo period...

DirecTV / intentionally, knowingly, recklessly or with criminal negligence misrepresents?

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negligent on Jun 4, 2018

This is basically the letter I sent to Mr. Chase Carey, President & Ceo 2230 East Imperial Highway El Segundo CA 90245 and Carmen P. Nava Senior Vice President - Customer Care 208 S. Akard St. Dallas, TX 75202 Basically, on or about 09/22/17 I received a very good promotion from cable tv...

Direct TV / new format

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Barbara Burrowes on Jun 3, 2018

The new format is awful. The screen is too busy, hard to see and I just cant get used to it. I will probably cancel the service because of the lack of quality. When the new format changed the screen content grew which has slowed the reaction time. Most of the time we are waiting for the tv...

DirecTV / billing dept.

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2120sasha on Jun 1, 2018

I had a past do balance 154.49$ when I call the rep. told me that give 50% off so to pay half of that balance so I payed $80 so. When I call for 4 hours they kept saying that my payment wasn't received and when I talk to the last rep. she told me that I wasnt eleigable for the 50% off . So...

DirecTV / contract

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james cuberson on Jun 1, 2018

Dear Sir/Madam I have been a customer for many years, I enjoyed the service so much I signed my mother up with Directtv. I must say I am disappointed with a recent issue. When I was moving from my previous home where I had directTV I called and asked to have my service suspened until I move...

DirecTV / 2018 new guide format

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Julieretiree on May 31, 2018

Have read several complaints on the new format and I agree with all of them. I watch tv daily and seldom watch live tv...only from my dvr as I hate all the commercials and want to watch on my own time. New playlist format is NOT user friendly at all and hard to read, even on a 50" TV. I...

DirectTV / at&t internet was promised to me at 30.00 a month

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DFelder on May 31, 2018

On or about May 2nd. Chris Olsen came to my home and offered DirectTV and AT&T for the internet service. Chris told me 59.00 for TV channels and $30 for the internet service. Which is about what I was paying with Cox Cable. Chris stated to me that I would receive 2 Visa Cards with 200.00$...

DirecTV / scam?

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M Gas on May 30, 2018

Forced us to sign up for a 7 dollar? monthly service fee because the techs have yet to be able to solve ANY of the problems. I like TV, and just want to watch ANY program undisturbed. Therefore, with all new cabling, new grounds, no obstructions of any kind...it's curious? Anyway, I paid...