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DirecTV Customer Care Service

DirecTV, LLC

2230 E Imperial Hwy
El Segundo
United States - 90245

Customer Support Phone Numbers

+1 888 777 2454(Customer Service) 15 4
Work days:

DirecTV Complaints & Reviews

DirecTV / Unethical Contract Tactics

Thufir Hawat on May 23, 2017
I ordered the promotional 12 month rate lock package of $50/month not realizing it did not include the network sports channels like CBS SN. I discovered this the day after installation and immediately called customer support to correct the oversight, and to enroll in the next package...

DirecTV / Cable

Todd Robinett on May 23, 2017
I was clearly quoted cable for $50 per month for a two year contract. Price locked for two years ... no other conditions. First month $85 to cover install I suppose. A day before install I spoke to a DirectTV person (in Dominican Republic) who said I only had a 12 month price lock. After...

DirecTV / direct tv/ at&t

I pay you service on May 20, 2017
On 05/18 robert tech came to my house (Living with another family) to install my service. Without asking robert took down the other families dish network antenna. I called to have the tech come back to reinstall there antenna, but after talking to a bunch of idiost! No one was able to help...

DirecTV / direct tv service

Alfred Pollard on May 19, 2017
Dear Customer Service: On May 12, I applied for Direct TV as a new customer. I was approved and was that I had to pay $149.00 after they ran a credit check. I was given a installation appointment for 16 May 2017. The technician came and install the new equipment. The technician received a...

DirecTV / directv

Selene Melendez on May 18, 2017
I was billed for a $135 charge when a was told that it was going to be $83 monthly basic plan for 2 years contract. So then I called and customer service told me just to pay that $83and then I'm receiving calls from DIRECTV if I don't pay the remaining balance I would have my service...

DirecTV / billing customer service

Day11 on May 18, 2017
My tv was working fine i have a damm 600 bill due i was told that i was getting 200 dollars credit for hbo i didn't ask too add on my package now my tv has had a code 726 since Friday the represrntivived that i talk too are rude insult me and laugh at me I got called a wet back I feel...

DirecTV / they lie - bill always going up - and their customer service sucks!!!

JCB79 on May 18, 2017
For the past 3 months I have called Directv over my bill because they double charged me on my bill. The first month I called they promised me a credit for it and told me I didn't have to pay that over charge. The next month bill still showed the extra amount and plus now I was getting...

Direct T V / satellite service billing different than promised

Napierfour on May 17, 2017
I started my service in April, 2017 with the Select tv package for $50 per month with free equipment and free set up and free recording. On or about 4-4-17 I upgraded to Choice package. I was told it would increase my bill to approximately $80 per month for 2 years. My first bill was $50...

Direct TV / movie charges from 5 years ago

Liliana Chalabi on May 16, 2017
Acc: 56798726 Art Garcia in the city of Beatty Oregon. After several years as a customer i close my account, mail my full monthly payment for the month of April/17 and mailed back the DVR card, received a refund and my following statement with the disconnect status plus a $0.00 balance. On...

DirecTV / customer service

Clay Drake on May 15, 2017
Date of Incident: 05/15/2017 Client # 6700942 When alerted to my credit card expiration the second week of May, 2017 via email I immediately went to "my Account" and updated the credit card information. I had been notified of my payment being processed and thanked for using the auto bill pay...

DirecTV / honoring contract and sending to collections over your lack of service.

Fred Rodriguez on May 13, 2017
A few months back I was sent to collections over a installation that never happened. Nobody ever showed up and I had to pay over 300 plus dollars. I spoke to multiple supervisors and they say they'll call me back and never do. Was sold with a promise to receive $200 in gift cards that...

DirecTV / dtv wireless cable

troach on May 11, 2017
Direct TV account #13701587 Lamont & Tia Roach My Direct TV service has been out of order since March 2017. Originally, the issue was reported at the main Genie box, not working. Technicians were sent out to correct the problem. The first technician sent was not savvy/or a programming...

DirecTV / identity theft, someone used my name and address and I don't know who did it

Charles Hall30 on May 10, 2017
Hi, my name is Charles Hall and someone has used my name and address for a Direct-TV account and I never had Direct-TV account before. I called the Creditor number the first time and the woman that answered said that someone from Morgan North Carolina or somewhere like that was using my...

Direct TV / rate increases and faulty information

Kristina McShane on May 10, 2017
In Jan 2016, I contacted customer service to find out information about acquiring as a new service. I specifically discussed the price per month and the 2-year contract, as I had been burned in the past by another company. I was not going to switch to a new service that did the same thing...

DirecTV / direct tv

Sandy Leopold on May 10, 2017
I requested that my acct with Dircet tv be cancelled, however, I continued to get charged, to the tune of $456.00. I called Direct tv and they sent me a box to send the equipment back, which I did. At which time, as I was told, when the equipment was return, I would have a $0 balance. I...

DirecTV / no phone upgrade as promised during directv sales pitch

Butch54 on May 10, 2017
A month or so ago I inquired into subscribing with Direct TV. One of their biggest sales pitches was the "Watch TV on your telephone while on the go". I pointed out that one of my phones was a flip phone. They did acknowledge that the TV will not work on the flip phone. They went on to say...

Directtv / satellite service

officemanager12 on May 6, 2017
I was told last april 2016 that I was locked in with price for 2 years. This april 2017 I was told no price is not locked in for 2 years but 1 and it is your choice whether you stay with us for 2 years. My billed at this time doubled. She reduced bill. Yesterday I was watching television...

DirecTV / annoying phone calls

london17 on May 3, 2017
this number kept showing up on my phone ... so on my break I called it and it was direct tv. after I was on hold they asked what I wanted... I said you have been calling me so what did you want????? well we see you are a new customer ( which I was a customer in the past so I already knew...

DirecTV / direct tv

wajl on May 3, 2017
My father died and DirecTV customer service told me there was no issue to close the account early. Not to mention their service is crap and completely unreliable. There wasn't any quality service and trying to get problems resolved? Never got any help. Instead they stick a disconnect fee...

DirecTV / directv 4k service or lack thereof

dbwyatt on Apr 29, 2017
I was talked into upgrading all my receivers and therefore a new 2 year contract by getting 4k compatibility after my wife and I purchased a 4k tv in December. When the Tech came to install the system, he informed me that the "new" HR54 received does not get 4k content. It only sends the...

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