DirecTV – Page 4

I am a paying customer of ATT Direct TV. I am filing a complaint that OAN and Newsmax has been canceled from their service. I am a conservative American and I see this as ATT's political deplatforming of two very relevant TV stations that are informative and state the truth which happens to be a conservative point of view. I believe ATT is an arm of the Democratic Socialist Party in the USA and other nefarious communist organizations in the USA and outside of the USA. I am an informed voter and citizen and am outraged that ATT (parent company of Directv) is censoring its content by deplatforming OAN and Newsmax. I see that they are more than willing to push the LBGT and Democratic Socialist agenda but seem afraid of OAN and Newsmax's conservative content. This must be rectified.

I was watching Newsmax Tuesday night and found out that AT&T/Directv was dropping them. The next day, Wednesday, there was no Newsmax on Directv. Thursday, I switched to Dish Network.

This is not the first time in recent months that Directv has pulled this stunt. A few months ago, They removed OAN (One America News) from their lineup. That was the other news channel that I preferred.

That leaves only Fox News as the only partly conservative news source on Directv.

Dropping of programming with out notice to censor subscriber content - replacing oan + newsmax news channels with non news totally biased content with hosts that are has been or want to be journalists - replaced news format with unacceptable talk show - spoke with customer service + office of president reps 1/24, 1,25, 1.26, + 1/27/2023 - all responses have been total + complete lies + unfulfilled promises. - told a total lie to bbb to close open case - they showed no respect on numerous occasions to a 3 decade long customer -

Apparently Direct TV does not like Conservatives. First you get rid of One America News and now Newsmax. I happen to be a Conservative and I don't appreciate the obvious CENSORSHIP. Why don't you censor CNN or MSNBC? Because they are liberal and you support them.. If we were able we would cancel you and go to DISH. We will not be watching any News at all on television, we are now forced to go online ourselves and find out what you don't want us to hear. I doubt you care about CONSERVATIVE viewers, we do exist but we are polite and not as verbal as the left.

I pay for your service in order to watch a variety of news channels. I do not pay for a subscription for you to be political and cancel Newsmax. You keep CNN MSNBC etc which are far left liberal channels. They do not give correct information. They lie and they perpetuate the democrats lies. I’m hoping Congress makes headway with you to add Newsmax back on direct tv. If not, we will find a new carrier. Robin Fizznoglia

I read online today (January 24) that DIRECTV is going to no longer carry Newsmax. First they cancel OAN and now Newsmax. Newsmax is one of the highest rated news outlets on television! It appears that this is an effort to silence free speech (conservative viewpoints). If DIRECTV cancels Newsmax, I will be canceling DIRECTV. And I will make sure all of my friends who are DIRECTV customers will know about this cancellation. We conservatives are tired of being silenced!

I was quite dismayed to be assaulted by drag queens when I paused my Direct TV channel...this is so inappropriate and not acceptable for all ages...I was disgusted by the ad for M TV Ru Paul Drag Race and would hope that Direct TV takes this complaint seriously...I will be sharing this with everyone I know...I think some respect for your customers is needed...please remove this ad.

This occurred Friday December 30th at 7:00pm

DirecTV Channel 304

My exact complaint is about the ads that are totally inappropriate at anytime and on any channel, such homosexuals, transvestites, over-represented racial couples, etc... being shown during TV shows from an innocent era.

The reason many viewers opt for old classic TV shows is to avoid exactly the coarse content presented in these ads.

To my knowledge, these filthy ads are not run on ABC, CBS, NBC and others where this content would be better targeted.

Do you actually think these ads are welcomed by the viewing demographic?

Or is the intent to poison every single source of entertainment available to conservative viewers?

Requesting cancelling services on 11/7 from ATT / DirectTV. They cancelled the phone, but did not cancel the internet and TV. Now, they are charging me for services for the TV and internet for 3 weeks longer than I had services even when I have sent the equipment back. When I called to get this resolved, they argued that they didn't have the request but could see I called in and talked to someone. They stated they could not cancel services from 11/7 when I originally requested cancellation.

Years ago, I’d been a loyal Dish customer for about a decade. Dish had a contractual problem with one of the biggest cable news networks I watched.

It went on for a few weeks, way too long, and I left. That’s when I became a DirecTV customer. Now Direct has a problem with Mission Broadcasting. And as a result, weekend football games are blocked out. Unless the dispute is resolved and normal broadcasting choices are back on, I’m going back to Dish. I’ll make that call this coming Monday.

Please get it settled!

I have been shopping from home using my tv remote for many years.

HSN & QVC's shopping networks, now all of the sudden these sites no longer have the red dots in the upper right hand corner and technical service says Direct TV has never offered this service! I beg to differ as I have used this feature for well over 15 years! HSN & QVC says everything for the shop at home is good at their end and that I'm active.

Please advise,

From a very dissatisfied customer,

Pete Bouvia

& Debra Gauthier

Just moved to new house in VA and decided on DirectTV. Ordered new service.

1. Scheduled installation but confirmation email was a different date than agreed upon. Called Sales Dept back to confirm.

2. Confirmed, however, order was entered incorrectly in the system. Corrected order and re-confirmed installation date/time.

3. Installer arrived. Began installation. Began using existing dish from previous owner but couldn't use wiring. Began rewiring.

4. Installer said didn't have correct equipment and needed to leave to purchase drill bit. Returned an hour later with a 4-foot drill bit. Drilled hole through wall. I questioned him about the hole and was informed it was for the wired box. However, the wired box was ordered for a different floor in the house and all other boxes were supposed to be wireless. He had drilled hole in wrong spot.

5. Was informed by installer that the order was not entered correctly and he had all wired boxes on his order. He called Sales Dept and got the order changed. However, he didn't have the correct equipment to complete the job. Need to come back tomorrow.

6. Different installation team came back next day. Knew nothing about what the first guy did. After looking at the project, decided that the installation could not be done. Also, they could not fix the hole in the wall that the first installer drilled.

7. Called Direct TV Sales Dept the next day at 8:45 am. Spoke with Alex who transferred me to Debron in Cancellation Dept. Debron cancelled order. However, he could not do anything about the damage to my house. Transferred me to Mike in Service. Mike transferred me to Orlando in Technical Dept.

8. Orlando was unable to help me. Informed I need to speak with Sales Dept, but they are closed and I need to call back tomorrow. I've been on the phone for 2 hours and not happy with this solution. Asked to speak with Supervisor.

9. Spoke with Jose. Informed I need to speak with Sales Dept and nothing he can do today. However, he will confirm who I need to speak with and call me back. Call ended at 11:08 (2 hours, 20 minutes). No call back from Jose.

10. Next day, called Sales Dept. Spoke with Sasha. She cannot help me. Transferred me to Technical Dept (Mich). She cannot help me; need to speak with Sales Dept. Informed her that I've already spoken with Sales Dept and they can't help me. Transfer me to Tech Dept supervisor (Jose, again).

11. Jose tried to transfer me to Cancellation Dept, but I informed him that I've already spoken to them and the order was cancelled. He could not find anyone to own the problem. Waited for 15 minutes on hold. He came back and gave me the number for Damage Claim group. He transferred me to the Damage Control group.

12. Actually transferred me to Karl in Technical Dept. Asked him to transfer me back to Supervisor, but I needed to tell him the issue first. Explained the issue. He said he needs to transfer me back to Supervisor. After 10 minutes, returned and said he needs to transfer me to Claims Dept. Transferred me to an unrelated company: Center for Medical Services (CMS). Another 55-minute phone call with no resolution.

13. Called Damage Control Department number given to me by Jose. On hold now. Estimated wait time is 10 minutes.

I am not happy about my recent installation in my guest room. The man who came was a deaf mute so we communicated by writing notes. He told me he was going to go through my bedroom, over the door and into the next room. I wrote 'Is that the only way it can be done?' He wrote that he'd look at the old room connecton. I took him downstairs and he wrote that he'd need to go in the basement. I showed him how to get there. When he came up, he wrote that he would have to go over the door in my room so I figured it was the only way. However, it looks horrible. I have attache pictures. I have beautiful woodwork and had some trinkets lined up on top of my door but now with the cable up there, I can't put them back. The cable sticks out like a sore thumb. Please let me know how this can be fixed.

I am happy this man with a disability has a job but I don't want him back in my house.

This an ongoing problem: Directv is not providing reliable and complete service when it comes to the ABC network! ABC (KOLO 8 in my area) is my favorite channel with a lot of my favorite programs. For over a year now, I have not been able to watch ABC programs without video and audio problems such as no picture at all, short bursts of video but not long enough to follow a story line, and only about 50% audio. I can't even record on the DVR the programs because they come out just as poorly as live.

I believe I'm paying too much for Directv without losing one-third of my viewing

preferences. I've read that others are having this same problem, and I think it

is inexcusable.

I am unable to get Satellite service at my address because of obstructions. DIRECTV and DISHNETWORK have both verified this. I am using DirecTV streaming and a package which should make me eligible for Sunday Ticket. I both chatted on DirecTV website and twice on phone with customer support with negative result. IF you cannot get Antenna service because of obstruction you are supposed to be able to stream. BUT DirecTV keeps insisting it is not possible. IF that is the case, they need to change their DISCLAIMER, and say IF you can't get an antenna, you can't get NFL SUNDAY TICKET by streaming.

See attached letter.

Account#[protected]
I sent them a letter as requested on August 13, 2022
I talked to a Expert Representive and she told me to write a letter to them to DirecTV Billing and Disputes.
I have never got a response from them at all.
They have billed me $108.24 1 month service
For cancelling within the 2years charge is $439.14
Total bill due is: $547.38

Been a customer for 15 yrs! Service is down the drain. Customer Service keeps hanging up instead of transferring to a supervisor. Keep you on hold for over an hour just to address a billing issue. Got double billed for my service after moving and then my account was sent to collections because the TECH did not return my boxes. All they keep saying is I'm Sorry! You have lost a value customer. Too many other options out there to continue giving my money to Direct TV. CHOOSE a DIFFERENT PROVIDER.

We have been customers for almost 20 years and got swindled into downsizing our Direct tv line up and now we are paying more for less channels. I feel the agent gave false information and we have lost several channels due to the misinformation from YOUR agent. We were grandfathered into several channels over the years and now we are being told we can't get those channels back. This is not only wrong, but also very un-ethical and very unprofessional. I would like for Direct tv to give us back the programing we had at the price we were paying as this was not what we asked for. I have explained this issue several times and no one seems to be able to help. I would like to know how this can be resolved ?

K. Hendricks/

I opted for your service due to a few specific factors, your guide and series recording option of live programming, i.e. various sports. Auto racing has numerous caution flags, football and baseball have O.T periods, and baseball has rain delays. None of the above are addressed in your service when programming in to "series recording". You are set-up to only record the time block, not the program itself. the only override I have found to early termination of recordings is to chase down in the guide many days ahead to set programs following the ones I want to also record to avoid getting cut off early. Any solutions?

I am un sure of the exact time when a Directv saleman we into an elderly community and signed my mother up for service. At this time we were starting to see small signs of forgetfulness, little did we know that it was the beginning of Alzheimer's. The salesman told my mom that he could give her a cheaper rate. She said great.. who wouldn't want cable at a cheaper rate. So I guess their policy is if you are in a rental (which my mother was renting at an income based apartment)(Cherry Tree Apartments #4, 376 S 100 E, Washington, IN 47501) your fees are higher, but if you own a home they are cheaper. He put down an address that she has never resided at. My sisters nor I know what address he used. He signed her up for direct billing that charges $144.45 per month to her Discover Credit Card. My sisters have tried numerous times over the last 3 months to cancel her service, I have even had my mom on the phone with the customer service for Direct TV and they ask what the service address is... We can not answer this question as we do not know the address that the salesman used. My mother could not answer the questions of what is your pin number or your favorite restaurant due to the face that she has Alzheimer's and can't remember what she had for lunch yesterday or what time church starts. This is the 3rd month that they have charged her card.. she is on a fixed income and we are waiting for her VA benefits to kick in to help with the $4000.00 plus monthly bill for the facility she lives in. She needs help cancelling this service. The last four of her ss# is 7455. I guess this is how they scam the elderly.

**All her mail comes to my home at 608 E Van Trees Street, Washington, IN 47501. She resides at Emerald House Assisted Living.