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MultiChoice Africa / DSTV Customer Care Service

2

MultiChoice Africa Pty. Ltd.

144 Bram Fischer Drive
Randburg
South Africa

Customer Support Phone Numbers

+27 11 289 2222(Johannesburg) 168 143
+27 12 422 2222(Pretoria) 44 58
+27 31 710 2222(Durban) 39 41
+27 21 508 2222(Cape Town) 51 72
+27 41 395 2222(Port Elizabeth) 13 29
+27 51 503 2222(Bloemfontein) 11 16
+27 11 289 3000(Switchboard) 14 24
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun7:00 AM - 11:00 PM
Plus

MultiChoice Africa / DSTV Complaints & Reviews

DSTV / level of services

Li
Lizahn on Feb 28, 2019

Good morning This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers. This problem all started at thr end of march were a payment of r169 was asked from my bank acc on...

MultiChoice Africa / DSTV / am complaining about the immediate crash on my dstv

Ad
Adejoke on Feb 26, 2019

I was watching a program and the system just crash and bring stuffs like installation wizard that has step 1 to 5 and have been trying to follow the necessary steps but it's just not coming up. This isn't very frustration, not now that am watching news. I really need a fast response, thi...

MultiChoice Africa / DSTV / monthly rental fee when changing debit date

Ja
Jacky Rijkers on Feb 26, 2019

NAME: Mrs J M RIJKERS Smart Card NO: 13446539024356 Cell No: 0731662584 I wanted to change my date of payment of debit order from the 25th - month en /1st as I am now a pensioner and am no longer paid on 15th of the month - I was informed that my first payment would be about r200 more...

MultiChoice Africa / DSTV / viewing content

Je
Jendooodooodododododo on Feb 21, 2019

Inappropriate content of an advert on channel 136 while watching ‘exploration outer space' this evening- Thursday 21 Feb around 19.30. An advert started with 2 young adults falling onto a bed staring to undress each other and kiss- they then looked worried at the closed bedroom door as if...

MultiChoice Africa / DSTV / subscribe

Ia
iam joohz on Feb 20, 2019

Please I made a wrong on the 19th to this IUC number 7021891017 Correct IUC number 7029721594 Emuoghenerue Jesutekevwe Joshua 07055443583. Please I have tried sending you guys a mail since yesterday as requested by the customer care. But I've sent over 5 mails, non has worked.. Please help me...

MultiChoice Africa / DSTV / repeated movies and programmes

An
Anne Hartman on Feb 16, 2019

Same movies and programmes showing for months at a time. There is thousands of movies... why the same stuff over and over? It's not worth paying every month to look at the same stuff. I'm not satisfied with Dstv services. There is a lot of complaints about this. Do you read your customer'...

MultiChoice Africa / DSTV / dstv explora

Ma
Mahlatse Diale on Feb 16, 2019

The Explora I bought about 22 months ago in 2017, started with a message that the hard drive is corrupt and needs to be formatted two weeks ago. I formatted the hardrove as instructed, I was able to have PVR for another week, then exactly a week later it said the same thing, this time...

MultiChoice Africa / DSTV / bad service

St
Sthembiso Mohlathe on Feb 15, 2019

I am one of those people shutting down my account with DSTV for their lack of good service amongst other things. Recent matter that has pushed me over the cliff is the bad service with my refund issue with them. I accidentally paid 12000 instead of 1200 and immediately when I realised I called...

DSTV / home viewing

Lo
Louie5 on Feb 14, 2019

Why do dstv alway take away Indian channel and our the price up you'll have so many channel that show scrap even movies are only repeated and now you say see bollwood will stop being aired is that not racist toward the Indian community why must is Indian pay so much just to see crap...

MultiChoice Africa / DSTV / poor service delivery from multichoice sa after several attempts

Ak
AKruger on Feb 13, 2019

I have been struggling with multichoice since december 2018 to receive my r500 takealot voucher, for discontinuing the walka service, after purchasing the walka device a few years ago. I have phoned 7 dec 2018 (ref nr: 47039141i33) - no follow up/no voucher received. I have phoned 19 dec...

MultiChoice Africa / DSTV / pathetic customer service for a huge well known company!

Ja
Jacelyn Odessa Ganesh on Feb 11, 2019

Good morning I am sending this email as I have actually reached the final stage of an irate customer. Multichoice account number - 62933199 Last year towards the end of september some time my husband received a call from dstv advising about the special that they currently running at...

MultiChoice Africa / DSTV / service suspended

Vh
VHurt on Feb 8, 2019

I had my DSTV reinstalled after 2 years. This was on the 24th of January. I was told by a lovely consultant that I had until the 24th Feb to pay R475 rand which I took that there must have been a credit from my previous account therefore did not have to pay the full premium package for the...

MultiChoice Africa / DSTV / account

Th
TheoB on Feb 7, 2019

Good day, Please could I have details for management at dstv. I am sick and tired of my services being suspended for an dstv agent that messed up my account. Every week they advise me that this will get escalated and a manager will call me to sort out this issue. Up until today no...

MultiChoice Africa / DSTV / refund

Rh
Rhynier De Klerk on Feb 7, 2019

I am not receiving my refund from you and you refuse to let me speak to a senior manager (managers are escalated through e-mail only - well so sorry to bother!!)... I had lodged the refund with journal escalations, whom just did not return any calls (they cant as you are not allowed to...

MultiChoice Africa / DSTV / old/outdated movies and repetition

Sl
slenda on Feb 7, 2019

I am a concern customer who have been experiencing unsatisfactorily service interms of channels that is: 111, 112, 110 movies that are playing are 20 years older and hence we are paying for the services every month and also fee are increasing every year I see no reason why do we have to...

MultiChoice Africa / DSTV / payment not received

Ch
Chantelle Stander on Feb 7, 2019

Good day, I would like to lay a complaint against 3 of your consultants. My service has been suspended due to payment not received, yet payment was made on the 2nd of February 2019. I spoke to 2 of your consultants on the 2nd of February, via live chat. First Consultant was Tumelo Lekhera...

MultiChoice Africa / DSTV / I bought new decoder and lnb, on september 2018,

El
Elvis Mulaudzi on Feb 4, 2019

my LNB not working since december 2018, i have try to call a guy who install my dish, nowhere to be found, i contact dstv guys, they ask all details of company that install my dish, i gave them, they said they will come back to me, but didn't, i don't know if i will get help from u guy...

MultiChoice Africa / DSTV / weekly disconnection of services

Mr
MrsJH on Jan 31, 2019

My services are disconnected every week since the start of Dec 2018 I have to call in every week requesting reconnection of services when this first started they said I had not paid in nov i had to email bank statement as proof of payment now its a june 2018 payment thats not appearing had...

MultiChoice Africa / DSTV / price lock

Ri
Ridwan Asmal on Jan 30, 2019

I was offered the price lock at r749.00 in November 2018. Since then I've been charged r899.00 per month, and after speaking to the consultant today the 30th of Jan 19, only be told that if I take the price lock offer, I will be charged r949.00 per month. This is after 2 months of calling the...

MultiChoice Africa / DSTV / call center

Br
Brenca on Jan 28, 2019

I had a problem with xstraview had a e143 error so i called a installed.They came fix the cable, then i phoned and they couldn't clear the e16.I spoke at least to 4 diff persons of which 2 didn't know what they doing, even the installer got furious.My problem now its still not working and...