MultiChoice Africa / DSTV’s earns a 1.1-star rating from 3 reviews and 2308 complaints, showing that the majority of subscribers are dissatisfied with service.
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MultiChoice Africa / DSTV - DSTV must go in SA
Dear DStv Customer Care, I am writing to formally lodge a complaint regarding the ongoing and unresolved issue with my DStv account, which I manage and pay for on behalf of my elderly mother. Despite making full payments and submitting proof of payment (POP) each time, the service has been disconnected six times this month alone. Each time I have called in...
MultiChoice Africa / DSTV - Rude consultant
I had contacted the call centre today 06/08/2024, I was assisted by 2 extremely rude consultants, the one consultant could not tell me why did my instalment increase. I was initially paying R539 for price lock but now paying R569.00. The first consultant had me on hold for more than 30 minutes without coming back on the line to notify me on what's the...
Read full review of MultiChoice Africa / DSTVDSTV Internet
Using DSTV internet and no connection since March and whenever i call the dstv center they say the matter will be escalated. I called many times meaning the matter has been escalated many times. debit order for much was paid and debit order for April also paid.
The is no direct communication between the internet department and customer you rely on someone who cannot even tell or resolve the issue to pass the massage to internet department.
In other words there is no service to dstv internet user who are experiencing problems
paying for service that I'm not receiving. the reference number [protected] given recently.
Recommendation: DSTV internet at your own risk.
MultiChoice Africa / DSTV Complaints 2308
Payment
I made 3 payment on my Capitec App, two payment the reference number are not the same as the other one. I was disconnected on Saturday the 09 August i phoned and sent POP and they reconnected me. Today am disconnected again, had to explain the same story but Ntokozo said to me i used the wrong reference number i must go to bank and asked them to reverse the payment though its same account number.
I cannot watch TV because of wrong reference number but same account.
Claimed loss: one day
Desired outcome: To be reconnected because i pain into their multichoice account number.
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Compact plus package
Multichoice decided to scrap Price Lock for the Compact Plus clients. This is unacceptable because clients are forced to leave Multichoice or pay an extra amount of R300 per month for the full package with Price Lock. I am not interested in sport and want KYKNET channel 144. Why is there discrimination for being a pensioner and an Afrikaans speaking person! Would you rather keep customers or lose customers
Read full review of MultiChoice Africa / DSTVDSTV streaming
Subject: references [protected] & [protected] Good Day Sir [protected], Sabelo Mwandla, J235 boza road Kwamashu 4359 [protected], [protected]@gmail.com I normally pay around R840 on my dstv. However, this past 3 months I have been paying extra R1200 because of the cricket season. I have not been able to watch tv for the past 6 days. I went on to the chat...
Read full review of MultiChoice Africa / DSTVIs MultiChoice Africa / DSTV Legit?
MultiChoice Africa / DSTV earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for MultiChoice Africa / DSTV. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Multichoice.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Multichoice.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
MultiChoice Africa / DSTV as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
However ComplaintsBoard has detected that:
- While MultiChoice Africa / DSTV has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 2308 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Customer care call centre
Good day Am so disapointed with the service I received from your durban call centre, I phoned regarding my grndpa account who is sickly bt joeline did not want to help and when tranfd to manager mhlengi who was very arogant as his agent, requested to change language to my home language which is zulu hoping we will understand each other well but no the guy...
Read full review of MultiChoice Africa / DSTVUnresponsive and false advertising
I got an email from DSTV and there is a link in the email for me to get a price lock on my monthly bill. I clicked on the link and it opens up a form to fill out my contact details for someone to contact me to do the price lock. I have opened the link a few times and filled out my contact details. I have had no one call me about doing the price lock but...
Read full review of MultiChoice Africa / DSTVDSTV services/payments
My monthly payment due is 28th, but come the said ay, my line keep on being suspended due to "no payment" then I do a manual payment sent the proof and then they activate my account, this is ongoing since november 2024, when I visit the branch in vredenburg i've been sending from pillar to post and the lady at customer services telephonically informed me...
Read full review of MultiChoice Africa / DSTV and 1 commentUrgent: account disconnection and poor customer service
Dear Sir/Madam, I am Puseletso Dladla (ID: [protected]), and I am writing to express my dissatisfaction with the service I have received from DStv. In November or December 2022, I received a call from one of your departments requesting that I enter into a 2-year contract. I agreed to this in November 2022, with the understanding that my monthly...
Read full review of MultiChoice Africa / DSTVInternet router
I ordered a router few months ago of which it was successfully delivered after few days. I immediately started the activation process and unfortunately it was unsuccessful. I made several call and made WhatsApp chats to Multichoice regarding the activation but still was unsuccessful, According to what they told me that if I decide to cancel after 7 days a...
Read full review of MultiChoice Africa / DSTVBad service - sudden rate increase - compulsory debit order
I went in to pay my account via EFT as I have always done and noted that the subscription had suddenly increased by R 130 per month. When I called in yesterday 6 November 2024 at 5pm, the consultant told me my current contract had expired. (They acknowledged no notification had been sent to me). A new contract would be loaded today 7th November 2024 and I...
Read full review of MultiChoice Africa / DSTVDSTV internet
Hello, I HEREBY WITH A COMPLAIN ABOUT YOUR DSTV ROUTER WHICH I HAVE ALREADY REPORTED IT MULTIPLY TIMES. SINCE IT STOPS WORKING MID JUNE AND I ALWAYS CALL AND SEND YOU MESSAGES BUT IT SEEMS AS IF YOU CANNOT HELP ME WITH THIS ISSUE BUT YOU CANT SAY IT TO ME. MIND YOU SINCE JUNE I HAVE BEEN PAYING FOR IT WHILE AM NOT USING IT.
Hope you find this message well, am looking forward to hear from you with a suitable solution for me.
yours sincerely
Ipeleng Sethole
*[protected]
theo.[protected]@gmail.com
Claimed loss: data
Desired outcome: new DSTV router with my unused data since mid-June till todate
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Unfair treatment of clients
I applied for fibre with dstv in March, it was activated and I used it without problems until end of June. When I called dstv, they claimed they could not see the fibre. After a month of back and forth, it was discovered that openserve did not see an active internet service provider linked to my router and it was disconnected and allocated to another...
Read full review of MultiChoice Africa / DSTV and 1 commentInternet
My current address router was picked up from Chas Everitt office, AM van Rooyen, Dougallstr. 2068, McDougallsbay, Port Nolloth, 8280 I closed dstv internet conrack month ago. Router came and it turns out it was a faulty sim card. On the agent's advice where I reported it, suggested I send back the Router and the sim back April 26, 2024 through (Ram to Fedex...
Read full review of MultiChoice Africa / DSTVWifi
Hi my name is itumeleng customer number [protected] I have been complaining about my none working wifi for 5 months and I keep getting told that my problem is escalated with no result now I cant afford my subscription because the amount has piled for no reason and I m paying for an isurance service I did not agree to. My referrence number is [protected]
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Payment by mistake
My Name is Thuto Sehunelo with ID no [protected], I dont have an account with DSTV MultiChoice. My younger brother is now 12yrs old with ID no [protected]. My contact no is [protected] and my email address is [protected]@contractor.net
Since on the 12 June 2024, I have been trying to get transaction reversal from Multi choice of R3450, the money that's being paid by mistake to your account. My disappointment from all responses is that I should open an account first. The reference no for my complain is [protected]. I even sent all required documents that's proofs that the account is of a minor and the consultant confirmed that even the reference no [protected] as shown on the payment has no account.
Claimed loss: R3450.00
Desired outcome: I just want the reversal of the money
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Double charges
On Tuesday I accessed DSTV whatsapp to obtain a payment link that was on 4June, I access the payment link and approved on my bank app. For some reason appear transaction successful, but payment did not appear on bank app and error did not clear. My daughter eventually made payment from her bank app and sorted. I checked my statement now and realise 2x R329...
Refund for overpayment
I have mistakenly paid an amount of R7500 instead of R750 on 28 March 2024. I been in contact with Multichoice in King Williams Town and advised me to send the documents to [protected]@multichoice.co.za and I made follow up phone calls to [protected] with reference number [protected], [protected] and [protected]. I spoke to Amahle Sgoci as well as Zikhona who assured that the refund has been approved by Multichoice and will be paid by the end of business day and that was Thursday (9 May 2024).
Today it's the 13 May 2024 and there is no refund, instead I am being taken from pillar to post without being given a clear indication of what is happening with the refund.
I really feel not taken seriously and my concern is that this is the money I was supposed to pay school fees for my children.
I really hope you will be considerate.
Desired outcome: Be paid a refund of R6750
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Continue following up with MultiChoice by calling them regularly and referencing your case number. Make sure to document every interaction. If the issue remains unresolved, consider visiting their office in person to speak directly with a representative. Additionally, you can try reaching out to them through social media channels, as companies often respond more quickly to public posts. If the situation doesn't improve, you might want to seek assistance from a consumer protection agency or legal advisor.
Billing
On 27Apr24, dstv debited R983 from my cheque account. R450 of this was legit and understood as monthly Holiday Home activation charges. The balance of about R500 was explained to me over phone as a calculation error when I changed my subscription in Feb24 from monthly to yearly. There was no notification, written to email, posted as letter onto app, shown on statement, no phone call, no text - just debit the extra R500 from my account with no notification or explanation to customer. The lady over phone just said "I'm sorry the other lady made a mistake". What can be done - DSTV can just debit my account for unknown amounts with no written explanation and just tell me over phone "it was calculation error from more than two months ago". They need to return my money, if they made an error, they need to put it in writting and seek my permission to debit my cheque account. Please help.
Claimed loss: R500
Desired outcome: refund, and letter to explanation incorrect charging and permission to debit this amount
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Dstv internet
Good day. I am a DSTV paying customer that has an unpleasant experience with Dstv internet. I have not had no internet for the past 6 days since my payment. I have spoken to over 8 agents with more than 5 reference numbers for escalations, but still to date my issue has not been resolved with nothing but Empty promises and bad service. I have also sent a number of emails to the customer centre but it has been over 120 hours with no feedback,this is passed their promised turnaround time of 24-48 hours. This is disappointing and frustrating.
Desired outcome: Internet to work.
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Call centre and refund.
On the 18th of April 2024 dstv multichoice decided to suspend my subscription. I contacted the useless dstv multichoice call centre regarding the notification and the error on my screen. They informed that it is a problem that need further investigation which normally takes 24hours however they will resolve it and come back to me in 16 hours time. I can...
Read full review of MultiChoice Africa / DSTVRepeats of entertainment programmes.
I am required to pay a NEW subscription of R874 every month on the package I am on. The content I receive is repeated and repeated over and over again 40 to 50 times, but I am expected to pay a new subscription for these old movies and
documentaries previously broadcasted and dug out from your archives. Then I am told that if I want entertainment, which I am already paying for, I must stream
and pay again. This is equivalent to paying for the same loaf of bread or pair of shoes 50 times over. It seems MultiChoice has no concern whatsoever for the service it is providing it's customers and will continue to cheat and rob it's customers at will without any accountability.
I would appreciate a reply from MultiChoice.
Dissatisfied customer.
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Overview of MultiChoice Africa / DSTV complaint handling
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