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MultiChoice Africa / DSTV Customer Care Service

2
Complaints1061
Pending13
Resolved18

MultiChoice Africa Pty. Ltd.

144 Bram Fischer Drive
Randburg
South Africa

Customer Support Phone Numbers

+27 11 289 2222(Johannesburg) 168 143
+27 12 422 2222(Pretoria) 44 58
+27 31 710 2222(Durban) 39 41
+27 21 508 2222(Cape Town) 51 72
+27 41 395 2222(Port Elizabeth) 13 29
+27 51 503 2222(Bloemfontein) 11 16
+27 11 289 3000(Switchboard) 14 24
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun7:00 AM - 11:00 PM
Plus

MultiChoice Africa / DSTV Complaints & Reviews

MultiChoice Africa / DSTV / channel 323 stopped?

Ar
Apr 14, 2019

to whom it may concern Good day. I would like you to tell me exactly what route I need to take to complain about the disconnection of vh1. I would like to hereby put it on record that my thoughts are that you have not given enough thought when discontinuing this chanel. You may have your...

MultiChoice Africa / DSTV / multichoice customer care

Na
Apr 12, 2019

I am totally and utterly disgusted at the service I received from multichoice randburg. I have contacted their call centre on the 2nd of April to inform them that they did not debit my account. To my surprise the consultant had told me that u had reversed my payment (why when I'm calling...

MultiChoice Africa / DSTV / disgusting service

Li
Apr 10, 2019

Good morning This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers. This problem all started at thr end of march were a payment of r169 was asked from my bank acc on...

MultiChoice Africa / DSTV / service

Mo
Apr 6, 2019

DSTV charge customer more for package but never show what is expected from them. This is getting too much, it is time to put a stop to all these. I cant be paying GHS135 Ghana Cedis for Compact and will be watching movies from the year 1970's to 1990's that i have watch long time ago, and...

MultiChoice Africa / DSTV / upgrade of package

Ai
Apr 2, 2019

Ihave been calling DSTV customer care since Saturday to enquire about an upgrade on my package and I was told 3 times that a consultant from the pricelock department will call me. I have had no response!!! Spoke to Reginald today and he promised that he will personally get back to me and he...

MultiChoice Africa / DSTV / dstv subscription

Ma
Mar 26, 2019

So I really cannot tell you how angry I am right now. My kids were watching tv the morning of the 25th and suddenly I went off giving the error that my services were suspended. I immediately called dstv to let them know. What the lady said to me is that I had changed ownership of the...

MultiChoice Africa / DSTV / scammers, milking money out of customers. not consistent with their policies

Ly
Mar 25, 2019

I have been in a constant battle with dstv regarding my account. Firstly they are inconsistent with their policies, and if you tell them to go back and listen to their so called calls that are recorded they still don't want to accept responsibility for giving customers incorrect...

[Resolved] DSTV / level of services

Li
Feb 28, 2019

Good morning This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers. This problem all started at thr end of march were a payment of r169 was asked from my bank acc on...

MultiChoice Africa / DSTV / am complaining about the immediate crash on my dstv

Ad
Feb 26, 2019

I was watching a program and the system just crash and bring stuffs like installation wizard that has step 1 to 5 and have been trying to follow the necessary steps but it's just not coming up. This isn't very frustration, not now that am watching news. I really need a fast response, thi...

MultiChoice Africa / DSTV / monthly rental fee when changing debit date

Ja
Feb 26, 2019

NAME: Mrs J M RIJKERS Smart Card NO: 13446539024356 Cell No: 0731662584 I wanted to change my date of payment of debit order from the 25th - month en /1st as I am now a pensioner and am no longer paid on 15th of the month - I was informed that my first payment would be about r200 more...

MultiChoice Africa / DSTV / viewing content

Je
Feb 21, 2019

Inappropriate content of an advert on channel 136 while watching ‘exploration outer space' this evening- Thursday 21 Feb around 19.30. An advert started with 2 young adults falling onto a bed staring to undress each other and kiss- they then looked worried at the closed bedroom door as if...

MultiChoice Africa / DSTV / subscribe

Ia
Feb 20, 2019

Please I made a wrong on the 19th to this IUC number 7021891017 Correct IUC number 7029721594 Emuoghenerue Jesutekevwe Joshua 07055443583. Please I have tried sending you guys a mail since yesterday as requested by the customer care. But I've sent over 5 mails, non has worked.. Please help me...

MultiChoice Africa / DSTV / repeated movies and programmes

An
Feb 16, 2019

Same movies and programmes showing for months at a time. There is thousands of movies... why the same stuff over and over? It's not worth paying every month to look at the same stuff. I'm not satisfied with Dstv services. There is a lot of complaints about this. Do you read your customer'...

MultiChoice Africa / DSTV / dstv explora

Ma
Feb 16, 2019

The Explora I bought about 22 months ago in 2017, started with a message that the hard drive is corrupt and needs to be formatted two weeks ago. I formatted the hardrove as instructed, I was able to have PVR for another week, then exactly a week later it said the same thing, this time...

MultiChoice Africa / DSTV / bad service

St
Feb 15, 2019

I am one of those people shutting down my account with DSTV for their lack of good service amongst other things. Recent matter that has pushed me over the cliff is the bad service with my refund issue with them. I accidentally paid 12000 instead of 1200 and immediately when I realised I called...

DSTV / home viewing

Lo
Feb 14, 2019

Why do dstv alway take away Indian channel and our the price up you'll have so many channel that show scrap even movies are only repeated and now you say see bollwood will stop being aired is that not racist toward the Indian community why must is Indian pay so much just to see crap...

MultiChoice Africa / DSTV / poor service delivery from multichoice sa after several attempts

Ak
Feb 13, 2019

I have been struggling with multichoice since december 2018 to receive my r500 takealot voucher, for discontinuing the walka service, after purchasing the walka device a few years ago. I have phoned 7 dec 2018 (ref nr: 47039141i33) - no follow up/no voucher received. I have phoned 19 dec...

MultiChoice Africa / DSTV / pathetic customer service for a huge well known company!

Ja
Feb 11, 2019

Good morning I am sending this email as I have actually reached the final stage of an irate customer. Multichoice account number - 62933199 Last year towards the end of september some time my husband received a call from dstv advising about the special that they currently running at...

MultiChoice Africa / DSTV / service suspended

Vh
Feb 8, 2019

I had my DSTV reinstalled after 2 years. This was on the 24th of January. I was told by a lovely consultant that I had until the 24th Feb to pay R475 rand which I took that there must have been a credit from my previous account therefore did not have to pay the full premium package for the...

MultiChoice Africa / DSTV / account

Th
Feb 7, 2019

Good day, Please could I have details for management at dstv. I am sick and tired of my services being suspended for an dstv agent that messed up my account. Every week they advise me that this will get escalated and a manager will call me to sort out this issue. Up until today no...

MultiChoice Africa / DSTV / refund

Rh
Feb 7, 2019

I am not receiving my refund from you and you refuse to let me speak to a senior manager (managers are escalated through e-mail only - well so sorry to bother!!)... I had lodged the refund with journal escalations, whom just did not return any calls (they cant as you are not allowed to...

MultiChoice Africa / DSTV / old/outdated movies and repetition

Sl
Feb 7, 2019

I am a concern customer who have been experiencing unsatisfactorily service interms of channels that is: 111, 112, 110 movies that are playing are 20 years older and hence we are paying for the services every month and also fee are increasing every year I see no reason why do we have to...

MultiChoice Africa / DSTV / payment not received

Ch
Feb 7, 2019

Good day, I would like to lay a complaint against 3 of your consultants. My service has been suspended due to payment not received, yet payment was made on the 2nd of February 2019. I spoke to 2 of your consultants on the 2nd of February, via live chat. First Consultant was Tumelo Lekhera...

MultiChoice Africa / DSTV / I bought new decoder and lnb, on september 2018,

El
Feb 4, 2019

my LNB not working since december 2018, i have try to call a guy who install my dish, nowhere to be found, i contact dstv guys, they ask all details of company that install my dish, i gave them, they said they will come back to me, but didn't, i don't know if i will get help from u guy...

MultiChoice Africa / DSTV / weekly disconnection of services

Mr
Jan 31, 2019

My services are disconnected every week since the start of Dec 2018 I have to call in every week requesting reconnection of services when this first started they said I had not paid in nov i had to email bank statement as proof of payment now its a june 2018 payment thats not appearing had...

MultiChoice Africa / DSTV / price lock

Ri
Jan 30, 2019

I was offered the price lock at r749.00 in November 2018. Since then I've been charged r899.00 per month, and after speaking to the consultant today the 30th of Jan 19, only be told that if I take the price lock offer, I will be charged r949.00 per month. This is after 2 months of calling the...

MultiChoice Africa / DSTV / call center

Br
Jan 28, 2019

I had a problem with xstraview had a e143 error so i called a installed.They came fix the cable, then i phoned and they couldn't clear the e16.I spoke at least to 4 diff persons of which 2 didn't know what they doing, even the installer got furious.My problem now its still not working and...

MultiChoice Africa / DSTV / price lock billing account

Go
Jan 25, 2019

Good day, I experienced a bad service with Multichoice. Currently I don't have a service because of their careless mistakes when I called call center they failed to assist. All i want is for them to come and collect their decoder and I will use another service provider. After 12 months of...

MultiChoice Africa / DSTV / billing and debit order

Al
Jan 25, 2019

Goodday for the Last 3months I have to Phone each month for the wrong amount being deducted from my Account. I have the Explora Price locked but each month I have to Complain because the debit order is not fixed. You People do not pay me bak for the amount that you take that is to much...

MultiChoice Africa / DSTV / disconnection of my dstv for no reason

Sa
Jan 23, 2019

My dstv keeps on being disconnnected every week, i called the call centre more than 10 times and i spend more that R200.00 on calls in order to sort out my matter, they always say they will check and come back to me and they never come back to me, the customer service in the call centre i...

MultiChoice Africa / DSTV / dstv customer service

Ph
Jan 21, 2019

Hi! I'm a DSTV customer who has recently been experiencing extremely poor service from Multichoice/DSTV. I've been subscribing to DSTV plus the Indian bouquet since 2015 and in November last year I started having trouble with my decoder. I tried contacting the customer service center and a...

MultiChoice Africa / DSTV / payments

Ma
Jan 19, 2019

Was in arrears with my account and needed to pay R435 to reconnect. I have gone online to pay on the 29/12/2018 and I was informed to pay R323 to reconnect my services which I have done. Today I get a text saying my services have been suspended as I owe R435, which was not updated when I...

MultiChoice Africa / DSTV / double payment for dstv january 2019

Br
Jan 18, 2019

My DSTV is suspended late around 14H30 on the 3rd of January 2019, but earlier on the 3rd of January 2019 I made payment using my cell phone app an amount of R532.00, Ref no218766. I call in and I was told that I was on the grace period for viewing, I need to pay additional R120.00 Ref...

MultiChoice Africa / DSTV / account & customer care consultants

Fr
Jan 15, 2019

Ive been loyal customer to the DTSV/ Multichoice but their customer care consultants sucks! When it comes to helping us. At first they told me I owe R329 on my account I went and pay that they connected me for two days next thing I owe R366 and I went to pay R400 and now their consultant...

MultiChoice Africa / DSTV / who changed my package

Nt
Jan 14, 2019

87590391 is my acc number. My services were changed to premium package last year december of which I did not request such. Come january I was told I owe r55 and I explained that I did not request for my package to be changed in the 1st place. Then I was told it was a system error otherwise...

MultiChoice Africa / DSTV / short change

Ar
Jan 13, 2019

Hello, I'm aribalusi oluwafemi sola with decoder number : 7018194046, during this time last month a promo message was sent to me about your offers that implied that I should pay 4000 naira on my account and got upgraded to compact which I did but my actual subscription should of expired on...

MultiChoice Africa / DSTV / special offer on explora

Tc
Jan 11, 2019

In november 2018 we received an sms with the special offer of r749 per month for the explora. We applied for it and november 29, 2018 our application was approved. Since then we have not received anything, although they said we will receive a sms with the details within 5 working day...

MultiChoice Africa / DSTV / activating my account within my authorisation and debiting my account

Pr
Jan 9, 2019

Customer Number: 59644331 I contacted DSTV several times in 2018 as they have continuously incorrectly billed my account. After much back and forth the charges on one of the 2 accounts were reversed. The 2nd account was on a price lock contract. When I contact them mid year, I was told that...

MultiChoice Africa / DSTV / poor service

Le
Jan 8, 2019

I have been receiving messages from this incompetent company multichoice of the amount that was owed to them, which I paid and my services were still not activated, had to call in 3 times still my service was never active and this was on the 2nd of this month, instead I was told their...

MultiChoice Africa / DSTV / unethical behaviour

Re
Jan 8, 2019

i had a payment arrangement on my DSTV the arrangement was for me to pay R602 on the 28th December 2018 and my services would be reconnected until the 02nd Feb 2019, i spoke to Kwenziwe on the number 0112892222 at 15:45 this payment was made then the arrangement was for me to pay R740 from...