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Virgin Media Customer Service


Virgin Media PLC

270 & 280 Bartley Way, Bartley Wood Business Park
England, Hampshire
United Kingdom - RG279UP

Customer Support Phone Numbers

+44 345 454 1111(Broadband, TV and Home Phone) 0 0
+44 345 600 0789(Mobile and Mobile Broadband) 0 0
+44 800 052 2525(Sales) 0 0
+44 345 141 0111(Moving Home Enquiries) 0 0
+44 800 064 3820(Buying or Upgrading) 0 0
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
Office Locations 

Head Offices

United Kingdom
Hammersmith, Griffin House, 161 Hammersmith Road, Hammersmith, London W6 8BS

Block P2, Eastpoint Business Park, Dublin 3, DO3 W1X0

Virgin Media Complaints & Reviews

Virgin Media / fibre broadband

dew10 on Aug 2, 2017

I have superfine 70, for the last few days using Virgin's recommended speed checker my download speed is between 0.9 mbs and 2.4 mbs. They checked my equipment and said everything was fine. I have their superhero and a dual band n wireless adaptor that is operating at 400 mbs. When trying...

Virgin Media / Application for fund release.

babahoja on Oct 15, 2016

Hello, for nearly five monthes I correspond with three companies, supposedly I'm the winner of the lottery Virgin Media. I filed a complaint against these cyber Crime Bureau. They found that it was true, and had deposited my winnings GTBank. Who is trying to pull out of my money...

Virgin Media Company Ltd / winner

Reviewer54890 on Feb 19, 2016

Hello, I received a sms from VIRGIN with this text : votre numéro de téléphone mobile décerné 1.000.000, 00 USD de Virgin Media COMPANY LTD, contactez-nous avec TOKEN # ( 6807215 ) par courriel : [email protected] Sow I want know if this information is true or not. My email address is [email protected] Thanks for your answer

Virgin Media Telecommunication / Above Company offered me a prize of GBP GBP.900,000 through ur Good Bank

srayza on Jan 11, 2016

Good day, sir/madam. I received followings 3 emails, where your good bank has been affiliated. (1) fund release claim proceeding (046-vmt) inbox vergin media telecommunication uk fri, jan 8, 2016 at 4:34 pm to: "r. C. Oronno" reply | reply to all | forward | print | delete | show original...

Virgin Media / Disconnection

Christine Felton on Aug 12, 2015

So due to an attack on myself in my property I have been forced to move house. I contacted Virgin Media to explain I was moving and they said I had 6 months left of my 18th contract but do not supply Virgin Media to my new address. They said they were going to charge me £240 to leave. I... / The worst services and company

chilly on Aug 7, 2015

The worst services and the company is real nightmare. I used the TV and Internet services from them, but their services became worse and worse. One day I woke up and noticed that my TV didn’t show and the Internet was so slow. I found their phone number and...

Virgin Media / no phone for over a week

Kaye Drew on Aug 17, 2014

I have phoned vie media at least 4 times, I have been told so many excuses. I have asked to speak to the person in charge and been passed to a colleague, I know this because I was past to a man by a women, the next time I phoned the same man passed me to the first woman I spoke to. The...

Virgin Media / Can't provide a service

Lauram89 on Apr 9, 2014

I have been with virgin media for nine months now. I am in process of moving house and buying my first home. I have recently moved out of my flat and told virgin media I will soon be moving into my new home. They asked for the postcode then told me they wouldn't be able to provide me...

Virgin Media / Appalling service/contract

kilvinton on Feb 18, 2014

acdbDespite a flurry of e mails have a look at the correspondence which has been sent to Virgin Media and to date no reply has been received;- First letter 12.02.2014 After a recent telephone conversation with Ross who I believe works in your Collection Department I was very annoyed to...

Virgin Media / charged too much

tina76 on Jan 12, 2014

back in feb last year i downgraded my virgin broadband acc as i was on the highest tarif but my daughter had left home as she wanted to be closer to work (1st job) so no longer needed all the internet they provided with the tarif.. i downgraded to a tarif at £22.50 with £5...

Virgin Media / Incompetent and Apathetic!

Ori Dittrich on Oct 7, 2013

I phoned to set up Virgin Media for TV and internet on the 17th of September 2013. I was told that technicians would only be able to come out to install everything on the 5th of October. I guess had no choice but to wait the 3 weeks (although, this in itself is unacceptable). On the day...

Virgin Media Company Ltd / SMS message received about winning money

foxyphoenix on Oct 19, 2012

I received a SMS message on my mobile phone about winning $1, 000, 000. USD. They assigned an agent by the name of Mr. Chart Richard tel # +66843530326. When I contact the number a lady answer and that there was no one there by that name and it seemed that it was a residential line. Could...

Virgin Media / Credit limit

Neil123 on Aug 24, 2012

Where do I begin? I have been a Virgin Media customer for over two years now. The first 15-16 months with them was pretty good, but since then the quality of service has nosedived dramatically. First of all I had several problems with my internet connection which became very unreliable. At...

Virgin Media / bad services

pauljones on Nov 27, 2011

Unfortunately I have been left feeling both very unhappy and dissatisfied by my experiences with you. The series of events is as follows (1) I booked the day off for the install on Friday 24th June. (2) On day of install the engineer and informed me that he could not carry out the install...

Virgin Media Broadband / horrible cservices..never go for it

shwetagupta4 on Sep 20, 2011

Dear All, My genuine advise, please never ever opt vergion media services. They are the worst services provider I have ever come across. From last 4-5 months there is hardly any connectivity at my home and everytime I call they would simply advise that next month this will be sorted out...

Virgin Media / threats

Harry Roberts on Jul 20, 2011

numerous calls from 08004089348 trying to sell me a virgin mobile politely told them everytime that I am quite happy with my pay as you go that costs me about£10 a year howver they continued to make these calls I finally asked to speak to a supervisor but the caller hung up Two...

Virgin Media / Over Charging

QCASTLE on Jul 18, 2011

I have been charged for my telephone line in addition to my Broadband package even though the telephone line was discounted when I took out the service -as it is still discounted now. Virgin have adjusted my billing going forward but have refused to pay back the money they overcharged for...

Virgin Media / Threats Harassment & Bad Customer Service

VirginMediaComplaint on Apr 17, 2011

Virgin Media, here I am on the third phone and broadband company in the UK in about a year. First the BT rubbish then the God Awful Virgin Media. For anyone looking to complain about Virgin Media and needing contact details they're available on...

Virgin Media / failure to deliver adequate broadband

Lorraine Douglas on Feb 15, 2011

I have had no functioning internet service for 2 months. Initially internet and skype were extremely slow, with downloads freezing and pages crashing regularly; on skype consistently being told that the connection was 'too slow' for video or phone link. I phoned Virgin several...

Virgin Media / BUNCH OF LIARS

I have been a virgin customer for quite some time and decided to upgrade to a size m package with an hd box which i told was no charge. They delivered the box and its a self install so I tried to install the equipment and found out the box was faulty again because i remember before when i...