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[Resolved] Cell C / updating my details at transunion and experian

1 Vereeniging, South Africa

Was a big cell c subscriber never had any problems until when I couldn't make any payments towards my account due some unforeseen reasons so my account was behind make an effort to settle the whole amount was owing which i did last year june 2017 so this year wanted to get Myself a car so i can suprise my mom my bank decline me due to cell c the account at transunion shows that is active and im Stil behind by 9months i dk have a settlement letter i got when i closed the account im so hurt now i cant drive my dream car due to cell c not updating thier information as a client have right to take you on for ruining my credit since i have settled your account so please update your thing is almost a year now

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Jun 01, 2018

    Dear Lindelani Sydney Sihadi

    Thank you for bringing this to our attention.

    Kindly email us your contract and contact details to [protected]@cellc.co.za.

    We will be in contact to assist.

    ^YM

Li
May 31, 2018

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