[Resolved] Cell C — service complaint
Good day. I refer to my case no: [protected]
I had 2 contracts with cellc for past 2 years and was debited for these contracts
cell: [protected] [protected]
I upgraded and was told about a 3rd sim card - my query was that I never used the 3rd sim card as I never received or was not aware of it.
I was told that I cannot be refunded after agent request an affidavit
I am verrryyy unhappy and feel cellc needs to somehow compensate me as I have been paying since 2017 - what happened to all the dataairtime that I have been paying for. I feel cell c needs to listen to their clients - I do not want to proceed to HELLO PETER hence my attempt to contact your ombuds office
my contact [protected]
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Cell C Customer Care's Response · Oct 18, 2018
Dear Eve Slanders
Thank you for bringing the matter to our attention.
Your query has been escalated and one of our consultants will call you to offer assistance.
We do apologize for the unpleasant experience.
Cell C Customer Care's Response · Oct 22, 2018
Dear Abel Moepeng Mmotla
Thank you for contacting Cell C
We have received your query regarding your Cell C Account, we will respond to your email address shortly.
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