Myself Dharmendra Kajiwala, resides at 21/241 Parasnagar part-2, Sola road, Naranpura, Ahmedabad, Gujarat, India- 380063, holding Non- residential loan account (A/c: ****97000) with HDFC bank behalf of my wife Parul Kajiwala. I am trying to register online for my existing loan. As It mentioned on HDFC website I have entered all the information from my last statement of loan (Loan a/c no, Date of birth, Amount of last premium paid) to create account for existing loan. I tried on all browser chrome, Firefox, and IE. It consistently showing invalid loan account number. I am sure that I am entering correct account number every time from my loan statement.
I am complaining for inconvenience because of failed HDFC IT (Digital banking) service or wrong instructions to create online account . I am not able to access my account information even though I have all information that needed to create an account. This is very basic facility that must stay live 24/7*365. I am requesting compensation for the inconvenience I have faced because of failed functionality. As customer of banking institute I am acquiring right for instance access of account through digital banking. How can I trust on online services of HDFC? As workflow contain all required details I can not provide screenshots.
You need to contact my son for further details. Abhigna Kajiwala, cell phone: +[protected]. email: [protected]@gmail.com
I hope to hear from you soon.