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Academy Bank Customer Service Phone, Email, Contacts

Academy Bank
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1.1 71 Complaints
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Academy Bank Complaints 71

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2:47 am EST
Featured review
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January 24,2017 I entered $1000 atm withdrawl. It wouldn't accept due to my limit being $500 daily so I change the amount to $500. When I received my statement it read ATM Withdrawal $500 twice on January 24, 2017. I made a claim for a $500 credit all I got was a atm requisition withdrawl of $500 on January 24,2017. I continued my request about the second...

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7:59 pm EDT
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Academy Bank Beneficiary CD Accts

My father passed away on June 3, 23. He has 7 CD accounts with Academy Bank located on 87 St in Lenexa and 65th St in Shawnee KS. Between July 26, 23 thru August 4, 23, my siblings and I went to the Shawnee location to complete beneficiary forms to close and withdraw the money from my father’s CD accts. We signed the necessary forms provided by the bank, submitted death certificate, and ID. We are listed as the beneficiaries on those accounts. We still have yet to receive our money. I emailed the branch manager but she has not responded, been over a week now. They told my siblings the process is “backlogged.” Out of those 7 accounts, my brothers name is on those 2 accounts. He still cannot get the money from those accounts. I feel this is a delay tactic by the bank to make it difficult for us to withdraw our money. My father had other accounts in 4 other banks. We were able to close those accounts and received all the money in 14 days.

Desired outcome: We want our money.

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6:20 pm EDT
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Academy Bank Customer service

The older white woman at the Platte Avenue location in Colorado Springs is straight up unprofessional. A profile Nazi is what I'll call her. Everytime I come to this location this lady more or less accuses me of forgery. my mom writes me checks that I have to cash through this specific bank, not this specific location. Today she decided to discriminate me behind another teller who was doing her job the right way. That poor young lady apologized over and over again while the rude older woman kept running her mouth. My mother is extremely upset as they were professionally rude to her for complaining. If you want to eat treated like crap and put your hard earned money in a Bank where they'll abuse you in more ways than one, then academy bank at Platte Avenue in the Walmart is open just for you

Desired outcome: The unprofessional woman should be retrained or fired

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Is Academy Bank Legit?

Academy Bank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Academy Bank to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Academy Bank is known for their high standards and safety. If you're thinking about dealing with Academy Bank, it's wise to check how they handle complaints.

We found clear and detailed contact information for Academy Bank. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Academy Bank has claimed the domain name for academybank.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Academybank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Academybank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Academy Bank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Academy Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Academy Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Academy Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:19 pm EDT
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On Saturday May 20, 2023 I went into the Academy branch at 1650 Space Center Dr at 11:40am. I waited in line for about 10 minutes and a young lady called me up. She was not wearing a name tag so I don’t know her name (pretty sure it’s policy to wear name tags). I told her I wanted to exchange/order foreign currency for a trip coming up. She says they don’t...

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3:26 pm EST
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Academy Bank Basic minor savings accounts

I went to the Fountain, CO branch inside of Walmart on Tuesday, February 14, 2023 around 4:15pm with the intention of opening 2 basic minor savings accounts. I had checked ahead of time to ensure I had the correct paperwork. I approached the teller line when called up and stated my intentions and the lady gave me a look which at first I took as she didn't want to help me. Later I realized it was because she didn't know how to open a Basic Savings account for a minor. The lady's name tag said her name was Debra C. and that she was the Branch Manager. At first she had some issues with one or two of her programs not working. She attempted to get her coworker to "tag team it with her" (Debra's words). The coworker took some of my paperwork and attempted to start the process but kept stopping to help other customers walking up. (which is fine because Debra should have been helping me and the coworker should have been focused on the teller line) At one point when Debra and the coworker were discussing my accounts they kept saying the minors were not old enough for a Student Checking account. I corrected them multiple times stating I wanted a Basic Savings account for minors and again they were talking about the Student Checking account and how the minors weren't old enough for the account. I pulled up the accounts on my phone and showed the requirements of the Student Savings and showed it to Debra. She picked up the phone, called someone and they told her to open a Student Savings (which I had just showed her!). Debra continued to not listen to me and was entering incorrect information into the system for me and the minors. Coming up on an hour of sitting there the coworker needed an over ride, Debra went to complete that and saw one person waiting in line and left me to go help them. When Debra came back I informed her I needed to go and didn't realize it would take this long to open one basic account. Debra replied "Well we're almost done". Against my better judgment I stayed and 30-40 minutes later I was still there with nothing to show for it. She got stuck at one point and called 3 or 4 people (who was unable to help her). She was instant messaging someone on her computer and still received no help. After over an hour and a half I was extremely frustrated and insisted I get all of my paperwork back because I really had to go.

I sat there for an hour and a half got absolutely nothing done. The Branch Manager has no idea how to open a Basic Savings account for a minor. Isn't this something that should be required of all your staff on the teller line? This is absolutely ridiculous! This was a complete waste of my time.

On a side note, the coworker had a very low cut shirt and he breasts were spilling out of her shirt, especially when she bent over - this is completely unprofessional and she should not be wearing clothes like that in a place of business.

Desired outcome: Train the Branch Manager on how to open basic and all accounts in a timely manner. Provide resources and procedures for the manager to utilize if she forgets how to open accounts. Enforce proper, professional dress codes for the workplace.

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2:58 am EST

Academy Bank ATM stole my money

To Whom It May Concern,

Sometime in August-September 2022, I attempted to deposit what I thought was $200.00 in your ATM< in Walmart, Commerce City, CO. The ATM screen showed I was depositing $180.00. When I pressed the "return cash" button, your ATM only returned $60.00. I left a note for the bankers that evening at the teller window and returned the next day to discuss it with the manager. She told me that when the ATM department comes to service the machine, they would deposit the funds into my account. About a month later I noticed no money had been deposited and went back to discuss it with the bank manager, Alyissa. She then told me I had to fill out a dispute form. I did not remember the exact date therefore your dispute department has not been of any assistance.

I feel that my atm card number can be used to find out when this issue happened. Also, I would like to think that the ATM department would have noticed a money discrepancy at the time and reported it. If they have not then you have dishonest employees in said department.

This incident definitely occurred and it caused my account to overdraft a couple hundred dollars thru a snowball effect. I tired of getting the runaround from your bank and plan to report this to the better business bureau if it is not resolved. In this day and age it should be no problem to locate this issue in your ATM. I have been told by a bank employee that this has happened before.

I have been a customer for over ten years and deserve to have this issue investigated and resolved. Thank you for your time.

Glen Wetterer

Desired outcome: My desired outcome would be to have the lost funds deposited into my account and the overdraft fees credited back to my account.

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9:17 am EDT

Academy Bank Issue New User Registration

I opened an account last week. Tried to register online couldn’t gain access. Login I.D says every I.D I entered is Not Available. I called C.S Tamika couldn’t help me and told me to wait on a call from Academy Bank. They never called. 6 days later in the middle of my move and STILL cannot create a login to access my account

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11:36 am EST

Academy Bank I didn’t get my whole amount of my money

I went into get 2,000 dollars out of my account Aaron helped me he went to back got the money an it had a band said 2,000 on it bing a bank I didn’t think to check it he counted it while I was signing the slip he gave me my girlfriend was with me an she seen him lean down an count the money he put back in the band no envelope or receipt the lady App customer service said I should of got it like that I didn’t I didn’t count it there because there was lots of people an it’s a bank never would I think a bank would rip me off ! $500. Was missing I got 1500. Was all I’m 18 years old 1st time I’ve ever done this ! I work very hard for my money an for someone to be dishonest is not right ! Please help me

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6:49 pm EDT

Academy Bank unethical behaviour,

Photography provided a method of storing information in less space and more accurately than was previously possible with narrative information. During the 20th ...

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2:05 pm EDT
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I hired an attorney to represent me with Academy Bank. The original issue included Academy Bank erroneously stating that they could fund a loan and stating it was "Clear To Close" and providing a "Closing Disclosure", thus causing me to forfeit my $50, 000 earnest money. Ask your realtor or mortgage bank how common it is to have a bank back out after they...

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8:10 am EDT
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Academy Bank academy bank account closing

my account had a very slim overdraft due and i had no activity for roughly a month because of my employer but since then that has been resolved and i am gaining my regular paychecks once again. the thing is i only get paid 2 times a month and just had my last check deposited on my paydate and it went through but just lowered my overdraft to a smaller amount. then it tells me that it has been charged off and here it is payday a day later where my paycheck should of been in the account and paid off the rest of what was due and brought my account back to a positive amount

Desired outcome: i want my account back open so i can receive my paycheck and pay my negative balance

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7:05 pm EST
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I went in to deposit a check from my mother, deposit cash as well. On 11-30-20. At approximately 10:15 a.m. The teller advised me first off, "that she didn't have a cash drawer, and can't accept cash!" Then she questions me about my mother's check. "What is this check for?" I told her it's from my mother. She then calls my mother to verify the check. She...

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2:50 pm EST
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Academy Bank Card doesn’t work.. Ongoing problem

I had to get a new debit card since mine expired. Nothing but headaches since. It would work for a bit then stopped..would work at some places not others. I try to add my card to my YouTube account and to send money through messenger and Apple Pay but it says card is not supported. I call and they say nothing they can do. They say the company is going through issues and this is a common occurrence and nothing can do until they get it started. I find that crazy and a bit unbelievable that a company would have a system that messes with how most people pay for items throughout the day. I am seriously considering just switching banks.

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5:08 pm EDT

Academy Bank collections

My husband had an account with Academy Bank in 2015. It was closed when overdrafted, and turned over to collections. Since we discovered it was in Chex systems we have tried to pay off the balance and clear the acct. We call academy over and over, they transfer us to people that can't find the balance, or don't know what theyre even doing. We have spent weeks trying to clear this up, and people at academy are rude and extremely unhelpful.

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11:20 am EDT

Academy Bank late payment reports and a written off account

I closed an account due to possible fraud transactions with my checking account per a letter received about my info being possibly being leaked. No one advised that my automated payments for my loan would need to be updated to the new account, So I assumed that it would update automatically. I had discovered that my payments for my loan weren't coming out, I called in and made a payment from the new account that Academy Bank opened for me and also advised to be sure that the payment we're coming from my correct account. I was also told multiple times that my old account was closed and never ever did anyone alert me on any kind of negative account nor did any teller advise me that my loan was not getting taken care of. Now I have late payments and on top of that a charge off that I new nothing about. I feel this company is a scam. I joined this bank to work on improving my credit due to a rough time from a bad marriage and they have managed to make it worse. I am a veteran and very disappointed and sad that I put trust into this company. There is a disconnect every where with company.

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3:44 pm EST

Academy Bank checking accounts 3545 and 3547

Latisha Bendixen
2201 Orchard Pl J56
Fort Collins, CO 80521

November 21, 2019

To Whom It May Concern:

Re: 1725345 and [protected]

On November 20, 2019, I spoke to one of your customer service agents. I have had an account with Academy for over 15 years. During the spring of 2019 I was told my account was too old and I needed to be switched to a new account. They opened the new account as a restored account. I asked your customer service why and she said because my account was charged off in 2015. This is absolutely not true. My account 1725345 was active until the day I switched to the new account 3547 in April of 2019. I am very frustrated and disappointed with customer service. I have multiple automatic deposits with your bank. All I wanted was for my overdraft opened to avoid any of my bills declining. I've been charged multiple overdraft fees and then the declines and I'm charged another fee with that company.

Unfortunately, your customer service was inadequate because the information they relayed to me on 11/20/2019 is false. I have spoken to many of your representatives as well as the bank employees and this false charge off has never been mentioned until yesterday. I am disappointed because I have trusted AcademyBank with my income for a very long time.

I look forward to your reply and a resolution to my problem and will wait until 72 business hours before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [protected].

Sincerely,

Latisha Bendixen

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5:49 am EST
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On 11/7/19 I attempted to withdraw money from one of their atms and my card got stuck so my money NEVER dispensed and the entire atm shutdown. I took pictures and waited. The atm did eventually come back up but it had removed my funds from my account even though they never came out. The next day I tried to Followup with the branch but was referred back to...

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1:27 pm EST
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Was passing your bank in walmart on the way to the money center, the sign said something about open a account get your cash today im not sure on the wording. Went and spoke with the lady. I have recently divorced and my last name on the school checks, mind you the lindell bank is also a customer of yours, and they could call my scbecahool, is still...

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7:17 pm EDT
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Academy Bank atm

I tired taking 220.00 out of my account the money was never dispensed. I called customer service the representative laughed and told me that I have to file a dispute. I filed a dispute it's been over a week I have yet to receive a provisional credit. This is just the worse bank I have ever dealt with. Hold times are hours. I really feel like this is fraudulent they are doing this same exact thing to several customers!

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6:37 pm EDT

Academy Bank overdraft charges

I received an overdraft hard on my checking account with Academy bank I wanted to call them to dispute it their time I call I cannot get through to anybody Every time I call I'm on hold for 2 hours and I can't get through the nobody know we can Anybody has any idea of a number I can call other than an 1X online please send me an email with it and let me know who I can talk to dim make it a complaint with them my email is [protected]@gmail.com

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Academy Bank Reviews 0

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Overview of Academy Bank complaint handling

Academy Bank reviews first appeared on Complaints Board on Nov 30, 2008. The latest review ATM Withdrawal was posted on Nov 13, 2023. The latest complaint academy bank was resolved on Feb 17, 2013. Academy Bank has an average consumer rating of 1 stars from 71 reviews. Academy Bank has resolved 2 complaints.
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  1. Academy Bank Contacts

  2. Academy Bank phone numbers
    +1 (877) 712-2265
    +1 (877) 712-2265
    Click up if you have successfully reached Academy Bank by calling +1 (877) 712-2265 phone number 0 0 users reported that they have successfully reached Academy Bank by calling +1 (877) 712-2265 phone number Click down if you have unsuccessfully reached Academy Bank by calling +1 (877) 712-2265 phone number 0 0 users reported that they have UNsuccessfully reached Academy Bank by calling +1 (877) 712-2265 phone number
    Customer Care
  3. Academy Bank emails
  4. Academy Bank address
    1111 Main St STE 202, Kansas City, Missouri, 64105, United States
  5. Academy Bank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Academy Bank Category
Academy Bank is ranked 193 among 403 companies in the Banks category

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