Academy Bank Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Academy Bank, N.A.

1111 Main St STE 202
Kansas City
United States - 64105

Customer Support Phone Numbers

+1 877 712 2265(Customer Care) 38 20
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat9:00 AM - 5:00 PM

Academy Bank Complaints & Reviews

Academy Bank / overdraft charges

Oct 03, 2019

I received an overdraft hard on my checking account with Academy bank I wanted to call them to dispute it their time I call I cannot get through to anybody Every time I call I'm on hold for 2 hours and I can't get through the nobody know we can Anybody has any idea of a number I can call...

Academy Bank / credit card service

Aug 23, 2019

This bank is a joke. They occasionally have better interest rates than other local banks, so unless you're trying to invest in the long haul...stay away and go to a bank that's not located inside a Wal-Mart. I had a credit builder CC in which I deposited $200. This was for small purchase...

Academy Bank / debit card transaction

Aug 17, 2019

On may 2, 2019 I noticed a charge of $98 on my account. I called they transfers me to the fraud department. They told me that it happened that morning and it was not paid yet that it would be credited back to my account my debit card was counciled and I was given a new one. They Told me...

Academy Bank / I was overcharged and then charged an overdraft fee

Aug 09, 2019

I made a debit card transaction to cricket wireless on August 01, 2019 (never had any prior issues) (totally had enough funds to cover it) that transaction was approved and reflected in my account right after it was complete! Five (5) days later, that very same payment was recharged to my...

Academy Bank / savings account

Aug 04, 2019

account name: sheryl redoble account no.[protected] hi kindly check if it is true that my fiancee opened account for me. he told me to tranferred the $50, 000 to my philippine bank account, when i did the transferring academy bank sent emailed saying that i have to pay $8400 to be able to...

Academy Bank / I filed a dispute the dispute #is 75404

Jul 26, 2019

Academy BankSubject: Dispute 75404 Urgent Matter customer is stranded in another state Hi my name is Yohance Huffman. I spoke with a representative this morning who provided me with the following email regarding this claim. I am following up with due to the severance of my claim. As of July 14th 2019...

Academy Bank / chex systems

Jun 01, 2019

Academy Bank kept an acct open. Then reported my acct to chex sys stating I owed them $82. I have since paid them that money, but 18 months later, they're still reporting to chex systems for same amount. They will not help. I've called many times, and I get directed over to collection...

Academy Bank / piece of garbage that's so far behind the times

May 23, 2019

Good job of ur system locking out my gfs card while she is on vacation. Yes because nothing absolutely nothing happens past 7 pm CEntral Standard Time. I mean people don't go out to dinner. People don't catch late night movies and all flights arrive prior to this time. This isn't 2003. If...

Academy Bank / secured card

Mar 11, 2019

I deposited a total amount of $300.00 on March 6th, and on the 8th it was cleared. Today March 11th I'm showing on my account there is a pending transaction of $300.00 I haven't even received the card yet? Why are you guys stealing money? I don't owe your company money. This is not a good...

Academy Bank / refund lost

Nov 26, 2018

We purchased an airline ticket..5 days later cancelled it and were refunded in full. Academy Bank has "lost" this refund. We have provided the ARN# of the money being wired into our account yet Academy Bank denies receiving it. It's been 27 days and still no money deposited into our...

Academy Bank / high fees, high interest loans, and when you really need them, they are not there

Oct 18, 2018

I have banked with Academy for ten years. During that time I have paid so many fees, some of which were my fault. Some were not. Every single thing I have done with this bank has been a hassle. I paid off two HIGH interest loans (30%) and then, when I asked them to waive TEN CENTS which...

Academy Bank / card services

Oct 17, 2018

I am having trouble transferring and withdrawing from an atm. When calling with the card number on the back it's says we couldn't process because of technical difficulties, not sure why it's been like this since I change it to the chip card.i called and they said that I had to much...

Academy Bank / checking/banking services

Oct 01, 2018

A month ago I was charged$184.00 for goods and services I didn't ask for. I did what anyone would do and filled out the paperwork, the charge was reversed (provisionally) and I thought nothing more about it. Saturday night we went to buy groceries for the week and when I checked my...

Academy Bank / credit card issues - you stole $500

Aug 29, 2018

I opened a credit card in December 2017. When I went to use it, it wouldn't work. I called repeatedly to find out why, after being on hold an average of 1-2 HOURS, no one could tell me why my account had been closed. You charged me a $25 admin fee in December, which I paid, and then you...

Academy Bank / shutting off my debit card and not calling

Aug 27, 2018

On Friday august 24 2018 I found out my debit card had been shut off after it was declined at a grocery store. I had to call to ask why was my card declined. I received no call text or email I want to know what happened I want to know because it is my right My vacation which also on my birth day...

Academy Bank / checking account

Jun 28, 2018

Dear sir, I am contacting you because I am devstated and I am beeing harned by a big bank academy bank and I am a small consumer against the bank and u am seeking refuge under the law to protect me from high possibility of damages against me due to bank actions with my money. In summary...

Academy Bank / academy bank

Jun 05, 2018

I called in. I waited 30 mins on hold and some lady picked up at 6:30 and told me it was too close to closing time to help me and I'd have to call back and I knew that was a lie. She then proceeded to argue with me about it and stated it was too late to do anything and I would have to he...

Academy Bank / charges

May 21, 2018

Good Afternoon i want to know why im getting charge $20 dollers for the account only if you want to reopen your account when its been close. My huaband when to the bank in Yuma and they said that we werent getting charge if we dont want to re open it but if we do want to open it backbwe...

Academy Bank / over draft

May 10, 2018

Do not use this poor excuse of a bank. Signed up for over draft protection, and when I paid my rent and left 4 dollars in the charged me a monthly fee putting me in the negative. Then they charged me two 35 dollar fees for going in the negative. Now my account is locked and I can't pay my...

Academy Bank / banking

Apr 26, 2018

I am on vacation in Florida. I went to universal studios and I paid via debit for admission 596.40 as well as 3 other items $15, $12 and $4 while their. I was charged double and was put into a negative $175. I called customer service and they told me I needed to get the information from...

Academy Bank / you are a fraud

Apr 19, 2018

I was in a bad situation, you locked my account and I entered the right information. You are liars and frauds!!! It is my damn money not yours. You don't ever tell me how to spend or when to spend my damn money. I left your bank before over this. Get your crap together or I'll sue you. I'm...

Academy Bank / the branch manager approached me about raising my son better...

Mar 06, 2018

In mid-february 2018 my husband and I were approached by the branch manager tyrone as we filled out a slip, and he stood behind the counter, he was speaking in a loud voice asking if this boy was my son. As my 12 yr old autistic son was grabbing candy from the candy dish in front. And...

Academy Bank / customer service

Mar 01, 2018

I have banked with Academy Bank for about 10 years. Years ago I was looking for a place and decided to use a rental locater company. The company charges a one time fee and send you a list of rentals. Well they charged me multiple times. I went into the bank and they put the money back on...

Academy Bank / banking

Jan 11, 2018

Phone customer care sucks. I have never had any issues with actual locations. I'm traveling in another state death in family did a mobile check deposit held for almost 7 days. Been given lots of reasons why. Won't do anything mobile ever again. Have another check asked if will proce...

Academy Bank / complaints taken seriously?

Jan 02, 2018

The manager at my local bank is unprofessional, arrogant and outright rude, has treated me poorly every time I have been there. Just this evening he called me a "prissy little princess" for filling out a form incorrectly and claiming that usually someone does that for me. While attempting...

Academy Bank / fraud of checks!

Nov 30, 2017

Academy BankI was sent a check in the mail in the month of November, I was given an assignment from some woman named Barbra Clark. She wanted me to go to all these different stores like Walmart and buy money grams and then send them to some guy in CA. I was very confused about the assignment because...

Academy Bank / checking account

Oct 17, 2017

Yes I have been with Academy bank for a couple years now and never had a problem till now, On Sept 28 I was informed that my account had been frozen due to a fraudulent deposit, I have no idea where the deposit came from all I know right now is that my Social Security check went in on Oct...

Academy Bank / checking account

Sep 22, 2017

The tellers at the moberly mo branch in Walmart have taken and put someone else money in my account. When they had finally realized what had happened the just took the money back out of my account, leaving me overdrawn 200.98 to fix what they screwed up on. Now I have to pay them for their...

Academy Bank / academy bank customer service

Sep 17, 2017

Ive had account information stolen. Ive been trying to call since early sunday and seems everything is closed and theres no way to report my card stolen. Because I haven't had no way to report my card stolen, whoever has my information went back and left me in zeros. I've tried live chat...

Academy Bank / checking

Sep 15, 2017

Went into a branch yesterday because I'm having trouble with a company pulling ach payments. They had me open a new account and the rep assured me that the direct deposit would go into the new account. It did not go in. I lost my husband's entire paycheck because they allowed the account...

Academy Bank / mysteriously my account is in the negative over 700...

Aug 25, 2017

I only over draft what my next biweekly paycheck will for a fact cover, of which is the 750 limit... Looked up my paycheck amount an it covered it but now all of a sudden I'm in the negative over 700 dollars still... I got a copy of a print out bank statement... I should of had a positive...

Academy Bank / customer service, unauthorized credit card charges

Aug 11, 2017

worst bank ever. went and signed up with this bank a few months ago and they never helped me set up an online account and then when i tried to call customer support they aren't even open the hours they say. today is 81117 its a Friday and customer support is suppose to close at 7 i called...

Academy Bank / my phone bill

Aug 06, 2017

This is the upteenth time I've had problems with this bank.I am in the middle of a family emergency that is potentially fatal and you people withdrew my cell phone payment that I made last month.My bill is not due until the 12th of next month and yet here I am trying to figure out what...

Academy Bank / bill pay

Jun 12, 2017

I am in so much dislike over Academy Bank that after 5 years, I am 1/8 of an inch away from closing my account and putting my money into a nationally know financial institution. On June 2, 2017 I used Academy Bank's Bill Pay for the second time. Shame on me once; shame on me twice but never...

Academy Bank / academy bank arvada colorado

May 28, 2017

I am writing on behalf of my 72 year old mother. She opened a account so she can set up a automated payment plan for her home insurance to be paid. A must have when she did a reverse mortgage. She went to the Arvada location on 72nd and Sheridan to deposit $60 in cash and she had money in...

Academy Bank / account closed

Mar 22, 2017

Hello my name is madeline morales, I am feeling a little frustrated with this situation so decided to file. On january 31, 2017, I opened a checking account with an employee named stacey, I was with her for over an hour filing out paper work and going over personal information. Last week...

Academy Bank / banking account; and staff adequacy

Feb 26, 2017

I applied, and opened a new checking account at an academy bank branch in laffyette, co. It was simple, and the staff was friendly with this approaching disgruntled customer - me. All of their criteria was explained thoroughly; however, the checklist of preferences that they went over with...

Academy Bank / cancelled debit card while we were on vacation

Feb 10, 2017

Your bank canceled my sons debit card while he was on vacation in Mexico . they did not give him any other options for using money. they never sent a new one. When calling customer service you get put on hold forever. You have to repeat your information to many people. When you reach a...

Academy Bank / account closed with suspicion of fraud, now can't get money from returned items

Feb 09, 2017

I had two accounts opened @ Academy bank in Fenton, MO in November 2016, deposited $2, 000. On December 15th, account was closed all of a sudden saying "suspicious activity detected". I've used $2000 to buy books from Barnes & Nobles and Overstock and had to return them to get my money...

Academy Bank / online banking option a joke

Jan 13, 2017

I have used Academy Bank for the past 5 years and am closing my account this weekend. Your team has arbitrarily removed my account access at any given time multiple times over the last 5 years with zero warning. This happened once again this morning, when I had a minor emergency and needed...