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CB Banks Citibank Credit card predatory practice
Citibank

Citibank review: Credit card predatory practice

R
Author of the review
6:12 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Citibank has a credit card in my name ending in 7168. I have made 29 calls to the account services/fraud organization at Citibank trying to get information regarding charges for this account. No resolution and not helpful. Because Citibank was so derelict in the ability to help. I shut down my primary account with Bank of America to shop charges. This resulted in all electronic payments having to be reset. Only when I shut down charges did I receive an email from AAdvantage notifying me I had a payment past due. I logged into Citibank self service portal and this account, 7168, is not even associated with me but somehow I am expected to pay unknown charges, nothing has been charged in years. However, they will not provide any helpful information. Call 29 resulted in two actions (1) the account is still under review, although charges are due that could be fraudulent, while I have no access or way to pay, even if needed, (2) an account history back to 2016 is in snail mail, not helpful when payment is potentially due. I asked for payments to stop until a resolution is reached. This has been denied.

Claimed loss: 29 calls all being about an hour long on average. Citibank is unable or unwilling to provide resolution, help is needed.

Desired outcome: Have Citibank provide me with information regarding the account and have it linked to the self-service portal. They have refused, 29 times.

Confidential Information Hidden: This section contains confidential information visible to verified Citibank representatives only. If you are affiliated with Citibank, please claim your business to access these details.

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  1. Citibank Contacts

  2. Citibank phone numbers
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  3. Citibank emails
  4. Citibank address
    Citi, 388 Greenwich Street, New York, 10013, United States
  5. Citibank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2025
  7. View all Citibank contacts
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