Menu
ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
reviews & complaints

www.absa.co.za
www.absa.co.za

Learn how the rating is calculated

1.2 1161 Reviews

ABSA Bank Complaints Summary

54 Resolved
1107 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ABSA Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of ABSA Bank. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

ABSA Bank reviews & complaints 1161

Sort by:

Newest ABSA Bank reviews & complaints

ComplaintsBoard
C
12:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank ABSA home Insurance

Had 3 x bore hole pumps stolen on a small holding in November 2023 reported to ABSA after many phone calls they sent out somebody. still nothing then after many phone calls and emails they sent out Piet there so called expert walked around. We showed him where they cut the covers off but he was more interested in what we were doing to try to rectify and get water to the people living on the small holding as it was our drinking water. we had purchased some second hand pumps as ABSA was not coming to the party.

After this visit nothing from them each email you get a mail back saying somebody will contact you but that never happens. went to the ombudsman but keep getting told that ABSA has asked for more time this is 3 months after the claim was placed how much time is needed. Most pathetic company I have ever dealt with. Looks like they think if they ignore me I will just go away. Not going to happen my claim number is [protected]

Desired outcome: Pay me out for the stolen pumps so we can purchase new ones and intstal to get water to our workers

Confidential Information Hidden: This section contains confidential information visible to verified ABSA Bank representatives only. If you are affiliated with ABSA Bank, please claim your business to access these details.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
S
2:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Complaint

Good day good people I want to complain about Absa bank which they financed my car so the story is i decided to cancel my initial car insurance which I was insured with King Price after we negotiated for a better deal which we initially did not reach to a better deal so decided to cancel the insurance. so while shopping for another insurance I think i...

Read full review of ABSA Bank
ComplaintsBoard
D
5:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Money not refunded into my account as requested

Below is the mail I sent to ABSA not two hours after depositing R3 000 in what turned out to be the wrong(maybe fraudulent) account. Did they action this instantly as they could? No they played the "process" card and made me leap through hoops to get in touch as they said with Capitec to "ask" the account holder there to give my funds back. What a joke...

Read full review of ABSA Bank
ComplaintsBoard
Y
11:21 am EST

ABSA Bank versekering

Hiermee wil ek my misnoee uitspreek oor jul swak diens. My "geyser"het gebars vir die 2de keer na jul kom herstel het. Dan moet ek byvoeg Die helfde van die skade is nie eers uitbetaal of herstel nie. Ek moes sorg vir dit. Vrydag oggend om 9h00 , die 1ste Desember 2023 het hy weer eens gebars en dit was een helse stryd om sonder warm water te sit, vdag is dit die 5de Desember 2023 en nog geen "geyser" is vervang nie. Vandag die 05-12-2023 oproep ontvang van loodgieters dat hul more die 06-12-2023 eers om 16h00 kan kom vervang. Regtig... Ek is n sieklike mens met spiersiekte en ek moes maar net dit aanvaar 6 dae sonder warm water, Is dit hoe jul kliente behandel.

Ek hoop dat jul hierdie saak sal reg hanteer en die uitkoms sal goed wees. Ek is bitter teleurgesteld in jul groep.

U kan my gerus kontak

[protected]

Groete

Yolande groenewald

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
D
3:51 am EST

ABSA Bank Rccs made two debit orders from my absa account amounting to r2047. Who is rccs and why are they debiting in my account without my concent?

two debit orders were made.one on the 27th november of an amount R1452 and the second one on the 28th of november of an amount of R595. both debit orders went out without my concern or notification. can i be told what is going on and who is Rccs and what is my contractual obligation with them and why are they debiting without talking to me. thank you.

Desired outcome: please refund that money as i have a vehicle finance debit order to pay.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
C
3:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Personal loan

This company has been messing me around since the 3rd of November

Applied for a loan

Emails

Calls

Airtime down the drain

Consistent running around afte a bank who should have a there [censored] together but can't give me a answer

And don't get me started on Thule who still calling me since the 9th but no the back office is back up I'm about to lose alot more and thought this bank could help but [censored]ing no

I'm done can't go into a bank cause you get put on hold can't answer or response

Useless bank haven't helped me at all

Being put on hold for more thank 6 hours now cause no one can give me a damn answer

I want to speak to the higher ups

[censored] this bank I'm done

Claimed loss: R600 AIRTIME

Desired outcome: Sort out my loan for the love of god

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
D
5:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank ATM fraud

On 14 November, 2023, at around 10.13am, I went to withdraw money from the ABSA ATM at Knysna. The fee charges for withdrawal were R75. I thought this was too expensive and I declined the fee. Without warning I was charged R78 for declining the fee of R75. I will take this up outside of the ABSA complaint procedures, as I read that ABSA resolves very few complaints made against it.

Claimed loss: R78

Desired outcome: Reimbuse

Read full review of ABSA Bank
View 0 more photos
Hide full review
ComplaintsBoard
N
10:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Money transfer

My mother went to Absa branch in Kanye on Sunday 11th November around 1000hrs to cash but she was told its impossible because she doesn't have a ATM card. She asked the manager to atleast help her transfer money into my account because she urgently need the money at that moment but still they failed without a proper satisfactorily explanation. Their telephone etiquette is very poor and unprofessional. I hope the old lady will take all her cash and bank with a bank that have respect and treat customers with respect. M very hurt how they handled the old women's issue. Why did they open a bank account for her if they treat customers like that

Claimed loss: BW 2000

Desired outcome: Respect the elderly and be patient whenever helping them. Allow the old lady to make a deposit inside the bank

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
J
2:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank No claim bonus payout

Once a year on your anniversary date, your policy is reviewed and you receive a no claim bonus back - in my case I should have received the bonus at the end of August

To date and after approximately 10 phone calls I am no closer to getting my payback

I have been offered numerous excuses - IT issues, Management Decision to delay payments

I don't really care what their excuse is, I just want my payout... and the longer that it goes, I actually want interest on it

Please can someone call me to tell me this is what is going to happen

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
E
9:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Customer service at absa fraud division

(please note that a copy has been sent to ABSA fraud and ABSA credit card) The service at ABSA Fraud Division is something! I lodged a fraudulent credit card transaction which generated three emails with different case numbers. When querying this, it generated another three. Eventually, a single case number was generated. But then nothing happened for...

Read full review of ABSA Bank
ComplaintsBoard
A
8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Deducting money from my account without permission

Good day

A Journal Debit RCCS Boss J deducted R10 617 from my account yesterday the 23rd of October. No authorization was given for this money to be deducted from my Absa account. I am well aware that I have fallen behind on my personal loan but was planning on paying some of it this month. I needed to fix my car with that money. The car that I need to go to work with so that I can pay my loan. I really need some of that money back ASAP

Kind Regards

Anita Delport

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
W
9:14 am EDT

ABSA Bank Personal loan debit order date change

Its been 2 months now and i haven't bee assisted, i went to the branch on Saturday was there for 3 hours and still no help

I decided to call on Monday (today) and i've been calling and being transferred to every department with no help

What must i do next

I am so disappointed with this bank, the service is getting poorer day by day

Please train your call centre agents

Desired outcome: I just want want to change the dates only

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
J
10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Cancellation of policy

Absa Insurance Cancellation I am writing to express my deep concern and disappointment regarding the recent cancellation of my insurance policy with Absa, as detailed in the email I received on the 11th of October, 2023. I have been a loyal customer of Absa for the past 8 years and have always regarded your company as a reputable and trustworthy financial...

Read full review of ABSA Bank
ComplaintsBoard
M
8:16 am EDT

ABSA Bank Absa bank Centurion Lifestyle Centre.

Mr Bokang, the manager is extremely rude and did not even attemp to resolve my problem. My problem started 26 September 2023 at the said branch. I have paid my Sars account from [protected]. Afterwards I asked the teller to change 2 R100 notes for 4 R50 notes. I even commented the color changed. I was hospitilized afterwards. Today the 10th October I wanted to use it at petrol station who refused it. I went to teller at the said branch to report it. They said I did not get it there. They called the said manager and he said same. I asked to check the camera footage. He turned his back on me and went away. Mpho at customer service said she will get a host to contact me. I feel I am befrauded by Absa with a false note which they now refuse to accept.

Marie vd Walt

[protected]

[protected]@ymail.com

Desired outcome: I want a good R50 not a fraudulent one.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
F
9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - ABSA vs NDC Debt Counsellors

I have been under debt review with the NDC since June 2018. I have been paying what I owe very well and according to the calculations, I was supposed to be removed from debt counseling in May of 2023. In May, I was informed that one of ABSA account I thought is long paid up resurfaced and I owe ABSA around R4000. I tried to understand how and why, but I...

Read full review of ABSA Bank
ComplaintsBoard
J
3:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Avaf services

This email was send yesterday up until now no Feedback from ABSA:

"On Tue, Sep 26, 2023 at 7:44 AM Jenny-lee Fray wrote:

Good morning,

May you please advise why my account was deducted on my old installment?

Kindly note my New Installemt is to go off on the 25th of October 2023, May you please refund me or advise where i can complain regarding this incompetence?

Regards,

Jenny-lee Fray

[protected]"

Desired outcome: I WANT MY MONEY TO BE REFUNDED ASAP

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
M
2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Business banking service

Good morning,

A weekly stop order is set up on my business account for R6500 to go into my Absa saving account, yesterday the money left my account and never reached the saving account. My business banker doesn't reply to emails.

When I called her this morning, she just replied, "I got your email, I'm investigating".

It's been over 24h, and her answer is " I am investigating"... Is it a normal answer? What happened to the basics of customer service?

It's the second time in 2 months I have issues with money magically disappearing and the customer service is so poor I am shocked.

Now what? I just wait until her so called "investigation" is over? R6500 is not pocket change for a small business and I should just be ok with "Just waiting"?

This is insane.

Desired outcome: I would like my money back this morning.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
N
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Insurance company

I was involved in a car accident on 21 July 2023. My claim got rejected on 14 August 2023. I have since been requesting for the recording when the sale contract was concluded as they made reference to it when rejecting my claim and for the purposes of taking the matter further. However, they have been promising to send and even after several attempts of me following up, I have not received anything (it has been over a month now). The assessor who was responsible for my claim and actually made reference to that recording is now ignoring my WhatsApp texts and emails. As far as I am concerned, it is my right as a customer to obtain that recording! This is actually becoming a strain to my mental health and budgeted, solely caused by poor customer services and lack of professionalism by ABSA.

Desired outcome: Obtain the recording as soon as possible .

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
U
9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Activate insurance

I put in a claim on 27/08/2023. Till now have received no correspondence from the insurer. This is pathetic service. The claims consultants name is queen my claim no is 4555663. I have to call in everyday to be updated but I always here the same story that the claim is still being processed. It's been more than 10 working days and they haven't even assessed my car. This is unprofessional service from such a big company. I regret taking out a policy with absa. I will never insure any of my assets with them. Today when I called in they said they cannot locate my car. They were the ones that sent the tow truck and authorized the car to be towed but now they don't know where the car is.

Desired outcome: I just want me claim to be finalized

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
N
10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Car insurance

on the 7/7 had an accident from JHB cbd driving back home from Jeppe mall, it happened roundabout past 5 pm the heaviest traffic time, Was bumped by taxi driver who was trying to overtake in the midst of traffic. My driving speed was around 40 ks/ph. The way pannicked didn't even manage to see the taxi number plate,if it showed. But it just continued...

Read full review of ABSA Bank

ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ABSA Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ABSA Bank Customer Service. Initial ABSA Bank complaints should be directed to their team directly. You can find contact details for ABSA Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ABSA Bank. Discuss the issues you have had with ABSA Bank and work with their customer service team to find a resolution.