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ABSA Bank
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ABSA Bank
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1064 complaints
54 resolved 1010 unresolved
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K
6:47 am
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank - assistance with bond and other accounts and application

keeps giving me run around as well as a bunch of incorrect information being given no true and factual information going to agent to agent with all different stories and no assistance or correct feedback being given when i call they cut my call or say i must speak to a different department as well they always providing email address that does not work as well as branches don't even know correct procedure or they give you same incorrect information that call center tells you even up till now i never even received contact regarding my claim i submitted regarding my house

Desired outcome: solution way forward as well as honesty and transparency with no lies and correct information

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2:13 am
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ABSA Bank - Complaint

To whom it may concern, On the 10th of april 2022, the radebe family approached me to assist with the burial of their mother, and as they were busy processing their claims with absa life policy number 6607577880, they were told that their mom's policy had no beneficiary and her only daughter will need do the letter of authority to claim on this policy, I...

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3:57 am
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ABSA Bank - Absa home loan - withholding final payment account 8089685427 a & g gericke

We submitted our claim (final Progress payment document) for the final payment to Absa on the 1st April 2022. On the 4th April I enquired as to when we can expect payment, but was informed that our Property Home Owners Insurance is not in place! I told Martine that we had already applied for the Absa Home Owners Insurance in Feb 2021 and sent her a copy...

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11:30 am
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ABSA Bank - Vehicle insurance not confirmed but I am paying for it

On Monday 28th March I bought a vehicle at we buy cars. I immediately phoned Absa idirect to add vehicle to insurance immediately. They send email for vehicle inspection and said it must be done within 72 hours otherwise I will only be covered for 3rd party. I did send photos and they replied back with additional photos required. On 29th March I email photos and they replied back that a consultant will contact me. Today is the 6th April and I called them. The lady that helped had to phone me back to tell me they need another photo of windscreen as the one I send wasn't up to standard so I told her I want to cancel and she put me through to cancellation department. I spoke to a consultant and told him the story and he said it's unacceptable and he will talk to his manager and call me back. I am still waiting. I have 3 cars and house insurance but this is unacceptable as I will cancel

Desired outcome: I want to know what happened and who is responsible for not contacting me as I am with Absa for 37 years

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J
12:39 pm
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ABSA Bank - Non payment for replaced geyser

On 25/03/22 my geyser burst, I phoned ABSA, call log ref. 22-0142601-H01. ABSA who appointed FOGI plumbing solutions, phone no 0615427237 order no 2210254. A representative of FOGI came out on the same day to assist me. The representative took photos and asses the situation. Due to my roof pitch being very low and roof made of asbestos the representative...

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5:46 am

ABSA Bank - Absa Hopetown never answers their phone and have difficulty to reach them to help with a problem I have

This is not the first time-they never answer a phone even cellphones, of which I got the numbers from one of their employees.

This has been going on since about 5 years ago.

We stay 40 km on a farm in Hopetown district.

I have internet banking which we need and nothing wrong with the internet, but this Hopetown Branch has huge problems with attending to peoples queries.

I have to go 40km to the Branch before the long queues start on pension day.

I usually go after lunch and wait outside because of the Covid rules.

Most of the time it takes about1/2 to 1 hour to get inside and you sit until the 2 people working with queries can attend which is also anything from a 1/2 hour onwards.

I have an idea that the processing on their computers takes an aweful long time as I've watched how they go in and out of the various programmes just to make changes on customers private details or for any matter concerning and takes endlessly long to sort out problems. Always in and out the office to do something or they need another persons override and eventually the other person comes for the override which is such an irritation for the customer, the waiting.

It will be a good thing if their could be people from Head Office to pay them a visit and see what we all have to go through, for services that should take a few minutes and not hours. Thanking you Elli Meyer 0769502259

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11:25 am
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ABSA Bank - Wellington branch

Good day

I'd want to express my dissatisfaction with the Wellington branch. Their service is completely unacceptably . First and foremost, there is a sign on the entrance stating that they are closed between the hours of 13:00 and 14:00. However, if you arrive at 12:50, they will not let you in since they will be unable to serve you before 13:00.

Second, if you arrive before 13:00, there is usually only one teller and one at inquiries. The que is endless.

Third, they do not accept bulk deposits after 15:00, but all of the bulk clients come in the morning and keep the line occupied.

Last April, we gave one of the bankers all of the documentation for the signature change. Nothing has been done till now, she claims that someone else must do it now. that person did not even contact us yet.

please do something about their terrible service

Desired outcome: The branch must be open as stated on the door like all the other absa brances in other towns

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5:53 am
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ABSA Bank - Absa Vehicle Department

In July 2020 I was retrenched due to COVID . Prior to this my vehicle account was up to date. I was offered a 3 month payment relief in 2020 which I had adhered too but after 3 months I was still unemployed and could not pay any of my bills including my car. I was in arrears for 5 months now. Thankfully I found employment in April 2021 by then ABSA had handed me over and a summons was issued but they demanded I pay R8500 a month for 6 month to bring my account up to date. My instalments per month was only R2800. I paid R8500 in May 2021 and thereafter could not afford to pay this amount as I was also in arrears with my bond and other bills. I requested for them to allow me to pay my instalments and double my instalment towards the arrears but they refused, this would have been about R6000 a month towards my car. Absa continued to debit my account but my arrears was still pending , they did not give any further notification after the last summons in 2021. ABSA has been debiting my account every month since April 2021 to date for the instalments on my car. On Monday 07 March the Sheriff shows up at my home demanding for me to hand over my car and only shows us a warrant of delivery but he refuses for us to read it or look at it , he did not leave any documents as well. He threaten to take the car and when we refused he left. When I enquired with the attorney Bham&Dhaya they did not respond to me but rather sent an email to ABSA asking how to proceed. I then got a response from the ABSA consultant ,Zain and Team Leader Urshla saying a Judgement was issued , my contract has ended with ABSA because I was in breach of contract and I need to surrender my vehicle. I was not notified of any of this in last 9 months yet ABSA was debiting my account for payment. I am a paying customer and I am not HAPPY with the way I have been retreated here. I did not WILLFUL not pay my car , I was impacted by Covid and I had tried my best to get it back in order once I was employed again. Would rather take someone vehicle when they are actually paying for it . This shows no concern or compassion for your customers.

Desired outcome: I would like my car account to be restructured. I have made consecutive payments for months now, surely the arrear amount can be included so I can pay my instalment and a little more towards it.

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ABSA Bank - Business Account still not activated

I opened a business account on the 10/02/22 on the App. The account was successfully opened and I immediately received my new account number and letter of confirmation. A week later I received an sms that my Business card has arrived at the Cresta branch. I went there on the 01/03/22, where the lady successfully activated by bank card, however... she account was never allocated to a banker and therefor my profile was locked and I could not start banking. After emails sent to a business banker with no reply, I went into the Branch again on the 04/03/22, where the Business banker in Cresta advised she will assist. Apparently there is an issue with opening bank accounts on the the App. Yesterday I had to again follow-up on the status of the activation of my business account. Still the Business banker had no answer for me. She is waiting for "them" to reply to her email.

Not impressed by the service of ABSA in this regard. I have a card but no account access. And no one replying or contacting me to assist.

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4:03 am

ABSA Bank - I'm unable to access my funds

On the 03 March 2022 I made a purchase with my savings card which was declined, and on the 04 March 2022 I went to the branch at Kempton park Festival mall at around 13h30 and only attended by 14h00 only to be told my account is semi dormant, I was told I'm not using my card regularly, I was surprised because since November 2021 I 'm using the card almost every week and when they check they could see that transactions are done done on the account and I was told to wait for 48hrs.Ineed to know why now my account is blocked while it has been used regularly. I was really disappointed because my online purchase order of about R10800 was cancelled and I lost about R700 in discounts.

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Well what more can I say about ABSA service that is not above mentioned already. They have started with this FICA process which in itself is a good thing, my problem is without any notifications they just block or freeze accounts left right and center. I am done with this bank as there is just no assistance at our local branch, no friendly faces like they advertise. I had to struggle through the 1st FICA block early in April and now again at the end of April. I have staff to pay, I have children to feed, i have urgent commitments as a non profit organization and our account is blocked! I will leave ABSA bank as soon as I have my priorities straight and notified my contacts and I will never recommend this bank to anyone! ABSA bank fails its clients and they turn good honest clients into very unhappy and unsatisfied customers. Most of my friends already bank at other banks as it is more user friendly.

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E
6:18 am
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ABSA Bank - I am complaining about altering information on my profile

I visited Absa Bank Walmer Park in Port Elizabeth on the 21st February 22 to change a cell

number 082 7819 734 to 081 049 0028. Although the person, seem to have

change the number it is still reflecting the old number. I went through all the

processes of finger prints and signatures and spending more than a hour in

the bank, it would appear that it was fruitless.

I have tried to rectify this through a telephone conversation, but the matter

was still not resolved.

Can you please contact me urgently?

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F
5:05 am

ABSA Bank - Cancellation of cession in favour of absa

I am a previous client of ABSA and as such had a overdraft facility and home loan with the bank. As security I ceded a SANLAM Policy to ABSA.

Since then, all account have been closed and fully settled. Now I am send form pillar to post to try ABSA to lift the cession. ABSA is not responding to my mails or providing guidance wrt the correct department to contact!

Desired outcome: I want the cession to be cancelled.

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7:41 am
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ABSA Bank - Krediet kaart aan profiel gekoppel

Ek het internet bankdienste, maar die toegangs rekening is n besigheidsrekening. Ek kan nie my krediet kaarte kanseleer en die nuwes koppel nie. Ons tak op Jan Kemdorp sukkel om dit reg te kry. Dit mors baie tyd en is erg ongemaklik. Vandag is die tak al heeldag van lyn af, nou het n mens nog onnodig ingery ook. Kan hulle nie kliente laat weet as die tak van kyn af is nie.

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R
7:53 am
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ABSA Bank - iDirect insurance

My vehicle was involved in a small crash from behind when a taxi drove into it at a red robot. Firstly slow claim process from advisors, and you have to beg for a response from them. I explained I do not have vehicle hire service on my policy or a secondary vehicle and I use my car daily. Was requested to submit two quotes for repair, which I did. This claim was logged on 12 January 2022 and to date has not been paid. I requested a cash payment so I could do repair at a repairer who could accomodate me, but was told by Accessor that ABSA does not do that... even though in policy it says it does... albeit at their discretion apparently. I am insured and my vehicle is financed by ABSA but im not happy with the service.

Desired outcome: I would like my car to be repaired at a reputable repairer , of my choice , as is my right . Ive requested quote payment be made to me and i will get repair done .Why is is this an option that is only good for some , but not all?

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10:54 am

ABSA Bank - Estate pay out

I have been trying to get my brothers estate paid out since 2015 and just get the run about, mariaan Jacob's says there is no evidence and yet I have 627 emails with numerous replies on my computer. Kasmeera Budhoo who has been working with the estate mostly refuses to answer emails or voice messages. Carte Blanche is interested in the story. Absa is useless

Desired outcome: Pay my estate money

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1:02 am

ABSA Bank - Money disappears

I am Sheldon from Mandeni kzn. It's been two weeks now since money has been disappearing from my account I was charged for rewards for a few times. I went into the bank after 3 hours standing in the queue, the consultant there says there's no problem with my account so I told her look at my statement properly there's money going missing and she just stopped looked at me and said what must she do then. Today I haft to go open a banking account with a different bank because the people in that bank failed to value me as a customer. I am very disappointed with this bank and I will make sure every absa client hears my story. Don't worry about scams and fraud from people because the bank it's self is stealing money. Oh almost forgot I sent an email to head office and they sent a reply saying good day. Pathetic!
There is more pictures of proof I would like to show but I can not take screen shots of my account.

Desired outcome: I want my money they stole

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J
1:21 am
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank - Estate

Good day,

I hope you can assist me. I get no feed back regarding my late fathers estate with ABSA. He passed away Aug 2019. They keep on asking for documentation which we can't supply them because they have to request it.

My mother passed away last year and now her estate is on hold because ABSA is still not done with my late fathers.

Will you be able to assist us?

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ABSA Bank - My account been unlawfully debitted when account has been paid and almost two months without a refund

I have logged a complaint in November with actionline, the complaint number C-13502182. I had been paid out from the credit life an amount into my personal loan account. This account would be paid until end February 2022. I was advised to contact Absa to reinstate my debit order at the beginning of March. On the 26 November they have debitted my account...

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ABSA Bank - ABSA iDirect

On the 24th of December my vehicles tie rod broke due to a pothole. My car was towed to my mother's house which was the closest at the time in Mpumalanga. I lodged the claim in the 28th. To date no one from Absa has contacted me to arrange towing to the nearest dealership to get it fixed. I've been phoning in everyday and every time they tell me there is a 48 hour turnaround time. I stay in Joburg and need my car for work. I have never experienced such bad service from an insurance company. Seriously thinking of moving all my policies to another insurer.

Desired outcome: Please arrange towing and repair if my vehicle this week!!!

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J
3:30 am
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ABSA Bank - My deposit transaction was unsuccesful.

I did a ATM deposit of R11000.00 yesterday 13/12/2021 my money was taken by your machine but my reciept came out unsuccessful.
The branch supervisor gave me a telephone number to contact but no one picks up when i call.
I also was given a ref number : C13690580
The deposit was for South African Breweries.

Please could somoene assist in this matter as i am now out of pocket of R11000.00

Desired outcome: I would like my transaction complete

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Update by James F Chadwick
Dec 14, 2021 3:32 am

James F Chadwick Of South Africa Not United States

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ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za
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