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ABSA Bank
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ABSA Bank Complaints Summary

54 Resolved
1106 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABSA Bank complaints 1160

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Newest ABSA Bank reviews & complaints

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2:45 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day good people I want to complain about Absa bank which they financed my car so the story is i decided to cancel my initial car insurance which I was insured with King Price after we negotiated for a better deal which we initially did not reach to a better deal so decided to cancel the insurance. so while shopping for another insurance I think i...

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5:03 am EST
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Below is the mail I sent to ABSA not two hours after depositing R3 000 in what turned out to be the wrong(maybe fraudulent) account. Did they action this instantly as they could? No they played the "process" card and made me leap through hoops to get in touch as they said with Capitec to "ask" the account holder there to give my funds back. What a joke...

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11:21 am EST

ABSA Bank versekering

Hiermee wil ek my misnoee uitspreek oor jul swak diens. My "geyser"het gebars vir die 2de keer na jul kom herstel het. Dan moet ek byvoeg Die helfde van die skade is nie eers uitbetaal of herstel nie. Ek moes sorg vir dit. Vrydag oggend om 9h00 , die 1ste Desember 2023 het hy weer eens gebars en dit was een helse stryd om sonder warm water te sit, vdag is dit die 5de Desember 2023 en nog geen "geyser" is vervang nie. Vandag die 05-12-2023 oproep ontvang van loodgieters dat hul more die 06-12-2023 eers om 16h00 kan kom vervang. Regtig... Ek is n sieklike mens met spiersiekte en ek moes maar net dit aanvaar 6 dae sonder warm water, Is dit hoe jul kliente behandel.

Ek hoop dat jul hierdie saak sal reg hanteer en die uitkoms sal goed wees. Ek is bitter teleurgesteld in jul groep.

U kan my gerus kontak

[protected]

Groete

Yolande groenewald

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Is ABSA Bank legit?

Our verdict: Complaints Board's thorough examination reveals ABSA Bank as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, ABSA Bank stands out for its commitment to quality and security. Clients considering ABSA Bank should delve into its customer service record to gauge compatibility with their expectations.

ABSA Bank earns 91% level of Trustworthiness

Perfect Trust Endorsement: ABSA Bank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ABSA Bank. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Absa.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows ABSA Bank website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Absa.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for ABSA Bank have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While ABSA Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 1160 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to ABSA Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:51 am EST

ABSA Bank Rccs made two debit orders from my absa account amounting to r2047. Who is rccs and why are they debiting in my account without my concent?

two debit orders were made.one on the 27th november of an amount R1452 and the second one on the 28th of november of an amount of R595. both debit orders went out without my concern or notification. can i be told what is going on and who is Rccs and what is my contractual obligation with them and why are they debiting without talking to me. thank you.

Desired outcome: please refund that money as i have a vehicle finance debit order to pay.

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3:02 am EST
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ABSA Bank Personal loan

This company has been messing me around since the 3rd of November

Applied for a loan

Emails

Calls

Airtime down the drain

Consistent running around afte a bank who should have a there [censored] together but can't give me a answer

And don't get me started on Thule who still calling me since the 9th but no the back office is back up I'm about to lose alot more and thought this bank could help but [censored]ing no

I'm done can't go into a bank cause you get put on hold can't answer or response

Useless bank haven't helped me at all

Being put on hold for more thank 6 hours now cause no one can give me a damn answer

I want to speak to the higher ups

[censored] this bank I'm done

Claimed loss: R600 AIRTIME

Desired outcome: Sort out my loan for the love of god

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5:36 am EST
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ABSA Bank ATM fraud

On 14 November, 2023, at around 10.13am, I went to withdraw money from the ABSA ATM at Knysna. The fee charges for withdrawal were R75. I thought this was too expensive and I declined the fee. Without warning I was charged R78 for declining the fee of R75. I will take this up outside of the ABSA complaint procedures, as I read that ABSA resolves very few complaints made against it.

Claimed loss: R78

Desired outcome: Reimbuse

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10:34 am EST
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ABSA Bank Money transfer

My mother went to Absa branch in Kanye on Sunday 11th November around 1000hrs to cash but she was told its impossible because she doesn't have a ATM card. She asked the manager to atleast help her transfer money into my account because she urgently need the money at that moment but still they failed without a proper satisfactorily explanation. Their telephone etiquette is very poor and unprofessional. I hope the old lady will take all her cash and bank with a bank that have respect and treat customers with respect. M very hurt how they handled the old women's issue. Why did they open a bank account for her if they treat customers like that

Claimed loss: BW 2000

Desired outcome: Respect the elderly and be patient whenever helping them. Allow the old lady to make a deposit inside the bank

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2:51 am EST
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ABSA Bank No claim bonus payout

Once a year on your anniversary date, your policy is reviewed and you receive a no claim bonus back - in my case I should have received the bonus at the end of August

To date and after approximately 10 phone calls I am no closer to getting my payback

I have been offered numerous excuses - IT issues, Management Decision to delay payments

I don't really care what their excuse is, I just want my payout... and the longer that it goes, I actually want interest on it

Please can someone call me to tell me this is what is going to happen

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9:07 am EDT
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(please note that a copy has been sent to ABSA fraud and ABSA credit card) The service at ABSA Fraud Division is something! I lodged a fraudulent credit card transaction which generated three emails with different case numbers. When querying this, it generated another three. Eventually, a single case number was generated. But then nothing happened for...

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8:31 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Good day A Journal Debit RCCS Boss J deducted R10 617 from my account yesterday the 23rd of October. No authorization was given for this money to be deducted from my Absa account. I am well aware that I have fallen behind on my personal loan but was planning on paying some of it this month. I needed to fix my car with that money. The car that I need to go...

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9:14 am EDT

ABSA Bank Personal loan debit order date change

Its been 2 months now and i haven't bee assisted, i went to the branch on Saturday was there for 3 hours and still no help

I decided to call on Monday (today) and i've been calling and being transferred to every department with no help

What must i do next

I am so disappointed with this bank, the service is getting poorer day by day

Please train your call centre agents

Desired outcome: I just want want to change the dates only

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10:18 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Absa Insurance Cancellation I am writing to express my deep concern and disappointment regarding the recent cancellation of my insurance policy with Absa, as detailed in the email I received on the 11th of October, 2023. I have been a loyal customer of Absa for the past 8 years and have always regarded your company as a reputable and trustworthy financial...

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8:16 am EDT

ABSA Bank Absa bank Centurion Lifestyle Centre.

Mr Bokang, the manager is extremely rude and did not even attemp to resolve my problem. My problem started 26 September 2023 at the said branch. I have paid my Sars account from [protected]. Afterwards I asked the teller to change 2 R100 notes for 4 R50 notes. I even commented the color changed. I was hospitilized afterwards. Today the 10th October I wanted to use it at petrol station who refused it. I went to teller at the said branch to report it. They said I did not get it there. They called the said manager and he said same. I asked to check the camera footage. He turned his back on me and went away. Mpho at customer service said she will get a host to contact me. I feel I am befrauded by Absa with a false note which they now refuse to accept.

Marie vd Walt

[protected]

[protected]@ymail.com

Desired outcome: I want a good R50 not a fraudulent one.

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9:38 am EDT
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I have been under debt review with the NDC since June 2018. I have been paying what I owe very well and according to the calculations, I was supposed to be removed from debt counseling in May of 2023. In May, I was informed that one of ABSA account I thought is long paid up resurfaced and I owe ABSA around R4000. I tried to understand how and why, but I...

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3:40 am EDT
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ABSA Bank Avaf services

This email was send yesterday up until now no Feedback from ABSA:

"On Tue, Sep 26, 2023 at 7:44 AM Jenny-lee Fray wrote:

Good morning,

May you please advise why my account was deducted on my old installment?

Kindly note my New Installemt is to go off on the 25th of October 2023, May you please refund me or advise where i can complain regarding this incompetence?

Regards,

Jenny-lee Fray

[protected]"

Desired outcome: I WANT MY MONEY TO BE REFUNDED ASAP

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2:53 am EDT
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ABSA Bank Business banking service

Good morning,

A weekly stop order is set up on my business account for R6500 to go into my Absa saving account, yesterday the money left my account and never reached the saving account. My business banker doesn't reply to emails.

When I called her this morning, she just replied, "I got your email, I'm investigating".

It's been over 24h, and her answer is " I am investigating"... Is it a normal answer? What happened to the basics of customer service?

It's the second time in 2 months I have issues with money magically disappearing and the customer service is so poor I am shocked.

Now what? I just wait until her so called "investigation" is over? R6500 is not pocket change for a small business and I should just be ok with "Just waiting"?

This is insane.

Desired outcome: I would like my money back this morning.

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9:17 am EDT
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ABSA Bank Insurance company

I was involved in a car accident on 21 July 2023. My claim got rejected on 14 August 2023. I have since been requesting for the recording when the sale contract was concluded as they made reference to it when rejecting my claim and for the purposes of taking the matter further. However, they have been promising to send and even after several attempts of me following up, I have not received anything (it has been over a month now). The assessor who was responsible for my claim and actually made reference to that recording is now ignoring my WhatsApp texts and emails. As far as I am concerned, it is my right as a customer to obtain that recording! This is actually becoming a strain to my mental health and budgeted, solely caused by poor customer services and lack of professionalism by ABSA.

Desired outcome: Obtain the recording as soon as possible .

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9:00 am EDT
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ABSA Bank Activate insurance

I put in a claim on 27/08/2023. Till now have received no correspondence from the insurer. This is pathetic service. The claims consultants name is queen my claim no is 4555663. I have to call in everyday to be updated but I always here the same story that the claim is still being processed. It's been more than 10 working days and they haven't even assessed my car. This is unprofessional service from such a big company. I regret taking out a policy with absa. I will never insure any of my assets with them. Today when I called in they said they cannot locate my car. They were the ones that sent the tow truck and authorized the car to be towed but now they don't know where the car is.

Desired outcome: I just want me claim to be finalized

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10:56 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

on the 7/7 had an accident from JHB cbd driving back home from Jeppe mall, it happened roundabout past 5 pm the heaviest traffic time, Was bumped by taxi driver who was trying to overtake in the midst of traffic. My driving speed was around 40 ks/ph. The way pannicked didn't even manage to see the taxi number plate,if it showed. But it just continued...

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9:43 am EDT

ABSA Bank Funeral cover payout took longer than 48 hrs

My brother passed away on the 19th of august and absa still has never paid out the claim I have had to borrow money to bury my brother this is how I unethical absa is they told me they are confirming the death for what cause this is not a life cover but a funeral cover?the body would still be lying cold in the motuary as absa still has not paid out..useless piece of product that absa clearly does not understand that they are selling to us..I am even going to move my whole account to another bank..I can’t do business with such unethical establishments..understand your products and the urgency that comes with it

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ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

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