CB Telecommunications Cell C Unhappy with the Upgrade

Cell C review: Unhappy with the Upgrade

Ntombizodwa maseko of US

May 05, 2025 11:52 am EDT

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I went to cell c soweto protea gardens for an upgrade I took the phone then I returned same day and told them I'm not happy with the phone can I change it to another 1 they told they can't I then asked how come because it's not even 7days it's only 45 mins the Manger said its open they can't take it back, so what exactly am I suppose to do coz I won't pay for something I'm not happy about. So cell c is basically lying to us when they say we can return the product if we don't want it or damaged? I'm really not happy this is unreasonable I don't want this phone.

Cell C response

May 05, 2025 3:13 pm EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Ntombizodwa maseko,

Thank you for reaching out and sharing your experience with us — we truly understand your frustration.

Please note that the 7-day cooling-off period applies only to contracts taken out via telephonic or online channels, where customers do not have the opportunity to physically view the device before purchase. In-store purchases differ, as customers are given the chance to assess the device and ask questions prior to signing the agreement.

Once a device has left the store, it can only be returned if it is found to have an out-of-box failure. If you have any futher questions, or if you'd like us to investigate the matter further, please email your query to sm@cellc.co.za and our team will gladly assist.

Regards,
Cell C | TN
Ranked #2 Best Network Operator

I'm still not happy with your response then I would like to cancel my contract with you because cel c doesn't care about their customers at all, all you care about is debiting I won't pay for this phone I'll just stop my debit. Your sales consultant push phones that gives them commission only that's how come they gave me this phone when I told them that I want an iPhone 13 they all came and sold me this phone only to find out that they pushing it for sales.

Cell C response

May 07, 2025 4:30 am EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Ntombizodwa Maseko,

Thank you for your response.

We’re truly sorry to hear that you feel this way, and we understand how disappointing this experience has been for you.

Please note that contract cancellations are subject to the terms and conditions of the signed agreement. If you would like us to assist you further in exploring your available options, including potential cancellation or resolution steps, we kindly ask that you please email your query to sm@cellc.co.za. Our team is here to help and would like the opportunity to work toward a fair resolution.

Kind regards,
Cell C | TM

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.