[Resolved] Cell c surance — insurance phone claim - [protected]
5
M
majibile
Review updated:
This is just crazy, we need to rely on the service provider for answers regarding insurance claims, I have a claim that was submitted not sure if it was received as when I'm following up, trying to call the damn c surance call center, the phone just rings non stop and just hang up. who the hell should assist me with this. the store cant give me a turn around time of my lost claim on a phone as they also struggle to get hold of C Surance.
This is not customer service at all. this is really costing me my business to be without a phone.
lets see if you will call me [protected]
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Resolution Statement
Thank you for the resolution, replacement received
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Dear Mr Majibile
Thank you for allowing us the opportunity to resolve your query.
We understand that your claim was approved, and that you have received your handset.
^BM
Dear MR Sbonga
Thank you for making contact with us.
Our team will follow up with C Surance on your behalf. Do expect our call shortly.
^NT